Chancellors Henley On Thames reviews

★★★★★ 5/5

Google

after seeing 5 or 6 homes with other estate agents we didn't think that it was going to be impossible to move down to Oxfordshire but then we meet Katie Edmon. she was very helpful emailing us with homes weekly and daily in some cases. she understood what we were looking for and why, and helped us every step of the way. she also showed very good professionalism in all cases. she was very sympathetic to myself and wife as we had to travelled over 3 hours to view. she has helped us view another home which she put forward to us as she listened to our needs. she is a true asset to chancellors

Jw · 26 October 2023

★★★★★ 1/5

Google

There is only one word for this agency: scam. We trusted them and it was a mistake, they are nothing but a fraud. There is no guarantee they will hold their end of the deal. Extremely unprofessional.

Eugi · 30 May 2023

★★★★★ 5/5

Google

Katie at Chancellors showed me round a flat to rent and secured the rental for me. She has been extremely friendly, professional and easy to work with, keen to make the process go smoothly and communicate along the way.

Helen · 15 July 2025

★★★★★ 5/5

Facebook

A million thanks to Helen Douglas who made my life change. forex/bitcoin trade is really a complex one but with the help of Helen strategy and signal I have been able to recover my lost in such a short while with just an investment of $500 be sure to withdraw $5,600 within the week of your investment and it was wonderful.Contact her now onEmail: helendouglas568@gmail.comWhatsApp: +1(805) 410-4371

Cathy · 4 July 2023

★★★★★ 5/5

Google

Many thanks to Sam and Katie for the smooth and efficient handling of our relocation. Superb communication throughout which made the last few months easy. Thank you for your work in putting our move in place.

Will · 30 May 2023

★★★★★ 5/5

Google

Just like to say, I had the pleasure of dealing with Katie and Sam to help us to find a tenant for our Annex. Katie had been a real star so professional, friendly and so quick to find someone. Thank you so much Katie.

Sharmala · 16 August 2022

★★★★★ 5/5

Google

Sam has been first class in recognizing our needs and working with me with a highly professional and engaged attitude. Moving from overseas needs someone you can trust and someone who recognizes the need to move swiftly. Excellent job.

Jamie · 12 February 2023

★★★★★ 1/5

Facebook

Really poor service as a landlord - Chancellors Aylesbury and ThamesideAs a landlord the service we have received is shocking. We are regularly handed to poorly skilled staff at Thameside, who do not follow up and cases are then passed over to other people and you need to begin again. Very slow response and even complaints are not followed up. In the current instance we have been waiting for a claim to be resolved since mid May and as a landlord we are having to do all the chasing of chancellors to resolve and we have very little confidence of any resolution. Request for escallation/ complaints procedures have been ignored and deadlines missed. I would suggest any landlord considers alternative companies to manage your portfolio. Their incompetence has cost me thousands .

Tony · 2 August 2023

★★★★★ 5/5

Google

Katie Edmonds was professional, timely and respectful. She handled the arrangements for viewing and letting transparently, and without bias. It was easy to follow through the requirements and seek clarity for any matter.

Ivy · 29 June 2023

★★★★★ 1/5

Google

I had a very disappointing experience with Chancellors Henley-on-Thames, specifically with Katie Edmonds. My viewing appointment was rescheduled twice without proper notice, and my follow-up email was completely ignored. This lack of …

Amin · 22 August 2025

★★★★★ 1/5

Facebook

To start on a high, the estate agent actually was very helpful. Answered any questions I had and was very kind. The issues started with communication. I was given a sales progressor who failed to give thorough updates and when they did, they were weeks after my solicitor gave me one. When I communicated this to them, they got very defensive, deflected and I was passed onto another sales progressor. No accountability taken. Again, same happened with the new progressor, slow/no updates, but I just cracked on and waited (almost pulled out at this point as I was now on the 5th month of waiting and the thought of them gaining commission on such an awful service really annoyed me). Completion day then came around, a day that is supposed to be so exciting and luckily was but only due to the people I was with. CHANCELLORS DIDN'T EVEN KNOW WHO I WAS OR THAT I WAS THERE TO COLLECT THE KEYS. They didn't even know about the property even though it was their listing! They turned me away and I had to wait 6 hours until my solicitor gave me the go ahead to try and collect the keys again. I came back and was pretty annoyed (rightly so) and the person who gave me the keys tried to justify the situation by telling me how bad their experience was when they first bought a property?! I literally couldn't be arsed at that point. When I finally did collect the keys, someone was still vacant in the property! Luckily they were very kind but I didn't think it was very appropriate.

Rachel · 22 July 2023

★★★★★ 5/5

Google

Katie has been fantastic to deal with. Quick responses to any queries and the whole process has been smooth so far.

Alison · 29 March 2024

★★★★★ 5/5

Google

Katie was very professional and smiley. She was able to provide all the information I needed whilst viewing the property and was genuinely interested in helping me find the right property for me. Can’t thank her enough!

Catherine · 12 February 2023

★★★★★ 5/5

Google

A fantastic first experience with Chancellors especially Katie Edmonds. She was very friendly. patient and gave insightful answers to my question. She actually listened to me compared to other estate agents who ere not interested to deal with my queries.

Sunita · 15 October 2022

★★★★★ 5/5

Google

Fabulous service in preparation for letting my Mothers' investment property. Great advice and help and prompt service with tradespeople organised by Chancellor's. Now let at a good price. Thank you Chancellor's

Emma · 22 July 2023

★★★★★ 5/5

Facebook

I am in contact with Matthew Collins who is conscientious, diligent, polite and professional. He is endeavouring to keep us in the loop and send relevant info out on a rental house we like. We haven't always had great service from estate agents so Matthew is a welcome relief!Robyn Hollingworth.

Robyn · 12 March 2021

★★★★★ 5/5

Google

Katie has been superb. I cannot fault her at any stage. She is a credit to your organisation and has made my time looking for a flat so much easier.

Jack · 5 August 2023

★★★★★ 1/5

Facebook

Most of their properties listed on right move have already been sold. So when you phone up to enquire about it it's an utterly pointless conversation. They will tell you the reason for this is their policy is to continue to market the property until exchange of contracts should the sale fall through. No other estate agents I know of does this. I think the real reason is so that when you phone in to enquire about a property that's been sold this then gives them a sales lead.

Nick · 7 June 2023

★★★★★ 5/5

Facebook

Myself and husband have been working with Francesca who took over our property management in the Abingdon Branch. She has been quick to respond, so helpful and overall pleasure to be in contact with. She has made the stress of moving out and dealing with the handover very manageable and easy. Thank you Francesca!!

Sophie · 31 October 2019

★★★★★ 5/5

Facebook

I have recently sold my flat and have moved into rental accomodation organised through Chancellors. They did a great job and in particular Danniella Wylie from the Letting Team who manged to get me into my nnew property within 24 hours. Danniella was super friendly and efficient. Ben Dodds was also very helpful. Thanks to you both.

John · 5 October 2017

★★★★★ 5/5

Google

Katie was brilliant - she was always friendly, helpful and professional. She ensured that we were kept up to date with the property and the next steps required from us.

Hannah · 29 June 2023

★★★★★ 5/5

Facebook

Elizabeth Loew is always pleasant polite and helpful and has been brilliant with regard to managing and dealing with the problems at my property. She has been efficient in arranging and keeping me informed of the progress of the works involved and I think she is an asset to Chancellors.

Carole · 6 October 2020

★★★★★ 5/5

Facebook

Would definitely recommend Chancellors, they’ve been a massive help since we moved into our property just over a week ago. In particular Casey Gramson, our property manager, has been super, and has dealt with all of our requests effectively, and in a timely manner. Always polite and professional, so yes, would definitely recommend!

Alexander · 9 August 2019

★★★★★ 5/5

Facebook

Just a little note to say how forthcoming and helpful Casey Gramson has been with all things to do with the letting and management of my flat. She's been great and nothing is too much trouble. Very communicative which is what you want and need when letting your property. thanks Casey. Caryl Jones

Caryl · 17 July 2019