Reeds Rains, Hebden Bridge reviews

★★★★★ 5/5

Google

Azmazing agent with great and helpful staffs. Nikki & Shannon very helpful

Abdus · 15 April 2025

★★★★★ 1/5

Google

I would not recommend this agency to anyone. Despite they were very quick to start the tenancy agreements I must say they were terrible for checking out paperwork and deposit return. I had to ring the office everyday, propable spoke to every member of stas, and there was always something different, unreasenable delays after delays. No wonder why they have high fees for everything. Lack of efficiency and overall bad experience.

Pedro · 15 April 2019

★★★★★ 1/5

Google

Terrible at managing my property ( I am Landlord ) Keep double charging Keep ignoring my emails No issues addressed and if I raise concerns they don’t follow through Can’t get to speak to someone Avoid and remove your property from then

Aneela · 15 April 2025

★★★★★ 5/5

Google

Everyone was very helpful, professional and friendly. Great team! Kate

Kate · 15 April 2025

★★★★★ 1/5

Facebook

Awful experience with them following checkout of a tenancy. Over a month since I left and they still have my deposit and they don’t respond to emails. Despite the landlady saying the house was immaculate. Made a hash of the check out inspection which meant I couldn’t attend. Stitched me up with additional fees which the tenancy act 2019 was brought in to remove. Avoid at all costs.

Iain · 5 March 2020

★★★★★ 5/5

Google

Dealt with a lovely young woman "Hannah" very attentive, professional and hard working. Couldnt do enough for me assissting me with my recent move. Wouldnt pick another estate agent thank you again Hannah.

Nicola · 15 April 2024

★★★★★ 1/5

Google

Having no choice but the write on here I am currently renting with reeds rains my family home is falling apart I’ve begged for repairs to be done and keep getting fobbed off. I have a four year old and a 2 month old ! This is wrong on so many levels. Either no one answers the phone or you’re spoken to like you’re an inconvenience for calling. We’re in a coat of living crisis and I can barely afford my heating as it is, now I have to have it on to keep my children warm. Reeds rains please fix the hole in my daughters roof and the windows !

Tara · 15 April 2023

★★★★★ 1/5

Google

At first when arranging viewing was smooth but poor service from then on. Aftee viewing the house I was told by the lady in charge of the viewinf I have to ring the office to make my application, but when I rang the office they told I had to wait for the lady who told me to ring the office to ring me the next day, like no one actually wants to take responsibility. While I was waiting for reference check to complete I called them to ask about possible key pickup arrangement so that I could arrange house move with removal company accordingly as I lived 4 hours away by train, the lady who picked up the phone only said that I will have to wait for the lady dealing with the property I am renting to contact me, and did not offer to pass on the message to her colleague. After I passed the reference check(I had to call up to aak if I passed) they said I could collect the keys anytime on the day as soon as the office is open, only for it to be changed to after 1pm later on. As soon as I moved in there were already a few issues, there were already light bulbs left broken, the bath room sink was already clogged before I moved in, and the back garden gate lock has poor alignment that it's almost impossible to lock and unlock. I notified the house management as soon as I noticed the problem, I was told someone will be in touch with me regarding repairing. Waited for a whole.freaking week only for them to be telling me I have to fix the gate myself and they are not mentioning anything about the sink at all which is a health and safety issue. 100% WOULD NOT RECOMMEND!!!

Yan · 15 April 2023

★★★★★ 5/5

Google

I recently had to find a rental property for my elderly mother who is relocating to be closer to us all. From seeing the rental with Reeds Raines Sam the lettings advisor has been a great help to both ourselves and my mother. The move of location is a huge upheaval at her age but the help and kindness of Sam has helped the process seem so much easier for my mother. As I am standing as guarantor, this process is a bit lengthy but stick with it and it all comes together in the end. All in all a Great customer service, thank you!

Pete · 15 April 2023

★★★★★ 5/5

Google

Great service from Shannon, fast and professional, highly recommend

Harley · 15 April 2025

★★★★★ 5/5

Facebook

Thank you to Zach and the team for making the purchase of my house in Hebden Bridge such an easy experience. I was offered very friendly, professional advice every step of the way, nothing was too much for them and the service they offered was beyond excellent.

Manya · 21 April 2021

★★★★★ 5/5

Google

Sam was amazing with my enquiry, very professional 👍🏻

Jody · 15 April 2022

★★★★★ 1/5

Google

Made an offer on a property through Reed Rains and paid £1000 for a survey and instructing a solicitor. The survey report indicated major repairs to floor and dealing with lack of ventilation under the vinyl covered chipboard flooring, a crumbling bay window, problems in loft space, anserious issues with the extension etc etc. The list goes on. We explained why we withdrawing our offer but it back on sale at Reed Rains the next day. So buyers beware.

Martyn · 15 April 2023

★★★★★ 1/5

Google

Do not bother it took over 3 months to get the deposit and overpaid rent back from them and they even wanted me to do the job they get paid for

Susan · 15 April 2024

★★★★★ 1/5

Google

I have been a wonderful tenant for 1 year. 2 agents came for their routine inspection, saw the problem in the flat, but nothing has done fix it. I've made several emails and calls about this problem, but still nothing. They are just giving me numbers to call to, when it is their job to find the solution for that. I've been paying the rent religiously, without a miss. One more rain and my ceiling will collapse.

JP · 15 April 2023

★★★★★ 1/5

Yell

Twist everything

Made us believe we got a property. Had calls from home contents insurance team, broadband team. They took a holding deposit. I informed them of all money going in (including my child's DLA). They have now said we are unsuccessful because we gave incorrect, or misleading information on the application. This is probably due to the fact the landlord wanted us to pay 6 months in advance every time. They have refused to give me back the holding deposit.

SavannahT-1 · 20 January 2023

★★★★★ 5/5

Google

absolutely fantastic experience so fare with reeds rains been made to feel so comfortable while selling our property during what should be a stressful time, Shannon who’s dealing with our property could not have helped us enough going out of her own way to ensure this experience is some what less stressful 5*!!!!

Ted · 15 April 2022

★★★★★ 5/5

Facebook

I sold my mum’s house through Reeds Rains in Hebden Bridge. Throughout the whole process I found the staff to be very knowledgeable, compassionate and welcoming. Zach was brilliant keeping me regularly updated with feedback and viewings. I couldn’t rate their service highly enough!

Jake · 21 November 2020

★★★★★ 1/5

Google

I’m quite disappointed with this company . Currently, I’m a tenant at one propriety Reeds Rains , pathetic service and communication from property management. This time , I’m begging them to fix my bathroom floor tiles from last 4 weeks - still no date to get it fixed. I have two young children, my daughter nail got broken with these tiles , they aren’t showing any humanity . I wouldn’t recommend at all 😡

Abid · 15 April 2023

★★★★★ 5/5

Google

The girls at reeds rains r so helpful and Lauren was so helpful in sercuing my home and wen I call it always friendly service and if I have a problem maintenance wise jess sorts it out straight away would defo recommend reeds rains to friends and family

Gary · 15 April 2018

★★★★★ 1/5

Yell

Not the best experience

Used them as letting agent for a former property. Upon leaving the company and selling house they gave me terrible service not returning calls and when managing my property I was constantly chasing them for work not done. I left a poor review for them and immediately got a call to tell me to remove this. They didn’t speak to me but my partner about the property and review they breached data protection as I had not given them permission to discuss anything with anyone other than myself. I felt harassed and was forced into removing the review. I now feel that I need to correct this situation and accurately inform service users of my experience.

JakeH-299 · 20 May 2022

★★★★★ 5/5

Google

Gareth..was extremely professional..and spent time to give an expert valuation which proved to be entirely correct. The office staff were excellent. Nikki and Hannah had good in depth knowledge of real estate.I would recommend this..team to everybody..You may pay slightly more ; you will receive..SO much more... ...

Nigel · 15 April 2022

★★★★★ 5/5

Facebook

Can’t fault the guys at Reeds Rains (Hebden).. they’ve tolerated my demanding behaviour and daily emails. Communication has been brilliant, massive thanks to Zach for all his hard work. Will 100% be using RR again in the future.

Lucy · 12 February 2021

★★★★★ 5/5

Google

Have been dealing with the super Hannah and Jennifer at Reeds Rains Estate Agents. Both have been amazing helping us with our move. Highly recommended 👌 B …

Benson · 16 May 2025