Reeds Rains, Hebden Bridge reviews

★★★★★ 5/5

Facebook

The team at Reeds Rains Hebden Bridge showed me several houses for sale in the area and were always on time, organised and patient with my indecisiveness. Eventually there came along my perfect new home; they then guided me through the long process of buying and moving in with their usual professionalism.

Steve · 21 December 2020

★★★★★ 1/5

Google

By far the worst property management services I’ve encountered. They failed to carry out routine inspections, I always had to chase them up for paperwork or updates, they never returned calls when promised and they even lost the keys to one of my properties. Very poor customer services. I recommend that you look elsewhere, just as I did.

Steve · 15 April 2018

★★★★★ 5/5

Google

Me and my partner have recently moved into our new home and have been dealing with Sam throughout the whole process. She has made sure that we’ve been happy every step of the way and also has answered all the queries that we’ve had. She has been very informative, helpful, courteous and incredibly supportive. Would 100% recommend dealing with Sam as she has been amazing!

Matt · 15 April 2023

★★★★★ 5/5

Google

Extremely professional , helpful and enthusiastic staff especially Lauren, Hannah and Sam . I can't thank them enough for taking all the stress out of what I thought was going to be a very daunting process.

Karen · 15 April 2020

★★★★★ 5/5

Google

Wow amazing team Katie credit to the company so friendly thank you again 💕💕💕 …

Bev · 11 August 2025

★★★★★ 1/5

Google

It's just a great shame we have to use letting agencies and estate agencies in the first place. They are only out to make money and adopt a "policy" of pretending to care about their customers. When and if you do need to use one do proceed with upmost caution. And keep an eye on those hidden fees!!!! They also have "adopted" a policy of NOT replying to customers emails. Not very professional!!!!

Darryl · 15 April 2022

★★★★★ 5/5

Google

Excellent service throughout our time with ReadsRains previously on the rental market and recently the sale of the bungalow Special thanks to Nikki who has made the process run so smoothly and kept us informed throughout xx

Linda · 15 April 2019

★★★★★ 5/5

Google

Martin was really helpful during my mortgage advise meeting. As a first time buyer the whole process can seem a little daunting, Martin ensured I understood all areas we discussed and offered great advice. Thanks Martin.

Lucy · 15 April 2019

★★★★★ 5/5

Google

Let my property for me last year and just in the process of doing a renewal for me.. Thanks a lot Nikki!

Lauren · 19 November 2023

★★★★★ 1/5

Google

Very poor service false information on website to what they put on your documents and then if you don’t get the property they keep your holding fee 😡😡 …

Paul · 15 April 2023

★★★★★ 5/5

Google

Can not thank Sam and Hannah enough for the help with sorting my new property out! Kept me updated with everything until the day I moved in, absolute credit to the company!

Ash · 15 April 2020

★★★★★ 5/5

Google

Thank you to all at this branch for your excellent service with the management of our property. In particular Gabby who has provided a friendly and professional approach to customer service. Highly recommended !!!

Joanne · 15 April 2019

★★★★★ 1/5

Google

Dealt with the company twice and both time were shocking. Not the company itself, that's unfair as majority of staff I've spoken to have been very nice, well mannered and helpful. All aside Loren who works there. To say her attitude stinks is an understatement. I'm sure a lot of business is or will be lost due to her attitude. The lies that spout out of her mouth is unbelievable. Not heard many good things about the company as whole, wouldn't let them rent a dog crate out

Pamela · 19 January 2020

★★★★★ 5/5

Google

Been with Reeds Rains now since August last year and I have been really impressed, from the first viewing right through till today they have been absolutely top notch, always happy to help, from the ladies that help from the office to the different tradesman that work for them have been brilliant they are always friendly. Would definitely recommend

Alex · 15 April 2023

★★★★★ 1/5

Google

Awful customer service. Very nice and helpful to begin with to ensure they get you in the property and quick to take your money. A short while after being in the property and reporting repairs time after time nothing was getting done. Persistent calling still doesn’t get you anywhere. Rude staff, placing you on hold abruptly then hanging up on you, always seems to be excuse after excuse. I’m left regretting ever taking on this tenancy and looking for somewhere else. Been here only a year (almost) and it’s been nothing but hard work. DO NOT GO WITH THIS COMPANY.

Nicole · 15 April 2019

★★★★★ 5/5

Google

After my apartment was listed for 5 months, with another letting company, Lauren contacted me and discussed at length the advantages that the team at Reeds Rains could offer to me as a landlord. The best decision I have made, was changing management companies, as Lauren and Hannah have been nothing but professional, friendly, dedicated and extremely helpful. After 1 week we now have a tennant moving in. I couldn't have asked for anything more. I recommend all of the team, to landlord's and Tennant's alike, as they are awesome.

David · 15 April 2019

★★★★★ 5/5

Google

Great to deal with a competent and highly professional team, which is also relaxed and friendly as well. I feel like I'm in safe hands as a landlord as communications have been great so far, no corners cut and messages get passed and phone calls are returned dealing with any matters swiftly. Nothing worse than trying to ring a company /agent all day with an important issue and getting no answer or you can tell it is set to go to answerphone! All the members of staff have been great who I have briefly dealt with, but Jess, Lauren and Rebecca have been stand out since joining Reeds Rains

S · 15 April 2019

★★★★★ 5/5

Google

We are looking for a house with specific requirements. Lauren at Reeds Rains has been excellent in supporting us with our requirements. Communication is excellent. Thanks Lauren for all of your support 5*

Mark · 15 April 2018

★★★★★ 5/5

Google

Cj very helpful Processing quiteslow Vuewings professional Very friendly

Valerie · 15 April 2024

★★★★★ 5/5

Google

A very efficient service, and friendly at all times, they sold our house in no time at all, after we had waited several months with another agent. We would use Reeds Rains again if we needed to sell again.

Brian · 15 April 2021

★★★★★ 3/5

Google

I used them to rent a house. No problems although when I had to contact them they always seemed quite rushed. The rental went through no problems and I would be happy to deal with these people again.

Craig · 15 April 2021

★★★★★ 1/5

Yell

Avoid at all cost

Unprofessional avoid at all costsI’ve sold a house they valued far too low for a quick sale and now I am renting one off them the windows won’t open or close, there’s a hole in the roof maintinance team is rude this is a failing business stay away at all costs for your own sake

KalumS-1 · 16 February 2023

★★★★★ 5/5

Google

I have just purchased my first property through Reeds Rains. Nicky was very helpful and helped negotiate a great price for me, I would certainly recommend.

Louis · 15 April 2019

★★★★★ 5/5

Google

Very helpful friendly and professional.

Nigel · 15 April 2024