Trusted Agent profile
★★★★★
309 reviews across 2 platforms
32 The Broadway, Haywards Heath RH16 3AL
Leaders Lettings's Haywards Heath office at 32 The Broadway is rated 4.8 out of 5 across 309 reviews on two platforms, including 290 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Leaders Lettings. Each award is assessed separately from the review sites.
Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
5/5
GoogleOne of the most efficient estate agents I have dealt with for renting a property. The platform was excellent and praise to Jess at the Haywards Heath branch for her help every step of the way! Highly recommended!
Hey Kirstin, Thank you so much for taking the time to leave such a lovely review, Jess especially will be very pleased. Best wishes from Leaders Haywards Heath Team
5/5
GoogleI was looking to rent and Samantha Lea met me at my viewing. She has been super helpful, communicative and lovely throughout the process and I feel so well taken care of! I can't recommend her and Leaders enough, makes moving so much easier :)
Hello Helene Thank you so much for your kind words about your experience, Sammie strives for excellent service and she'll be delighted to read your review. Wishing you all the very best with the move and your new home! With kind regards Lauren Lettings Manager
5/5
GoogleI had the great pleasure of having Gail, help me find a new home, being self employed. Means more work to be done.. But with guidance from Gail, got through the process.. She really went out of her way to help me. Used leaders in the past. Always very professional. Would highly recommend them.. Keep up with the good work, well done. Regards ZacharyPositiveProfessionalism
Hi Zachary Sweeps! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Leaders Estate Agents Haywards Heath
5/5
GoogleSarah and Lauren handle any challenge thrown at them Thanks Geoff andJackiePositiveResponsiveness, Quality, Professionalism
Hello Geoff Heath Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
Google'LEADERS - HAYWARDS HEATH ' Best letting agents that i have ever met !! They make my dream come true !🤗 Very supportive and loving staff .. Thank you leaders!!!!!! ❤️😘 Highly recommended!!!
Hello Anupama, Thank you so much for taking the time to write such a joyful and kind review. We have all enjoyed meeting you as a team and hope you love the town as much as we do! The best of luck, Leaders Haywards Heath
5/5
GoogleHad a viewing with Sammie on our new property, within a week from then we’d had it confirmed and paperwork done, with plenty of communication from her along the way. Easy people to work with and a process as painless as it can be. Highly recommend!
Dear Tom Many thanks for your kind words, we are so pleased that you had a great experience with Sammie! Wishing you all the very best in your new home. Kind regards Lauren Lettings Manager
5/5
GoogleI have had Kat help find me properties over the years and she is so knowledgeable and personable.
Dear Jodie Rushin Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleThis is by far the most professional service we have dealt with as Letting Agents. The office went as far as could be expected in allowing us to rent a property, complicated by a coronavirus lockdown. We have no hesitation in fully recommending Leader's Estate Agents should you wish to sell, buy or rent a property. Highly recommended!PositiveResponsiveness, Quality, Professionalism, Value
Dear Tony D, Thank you for taking the time to review your recent experience you have had with our team at Leaders Estate Agents Haywards Heath. We're so happy you had a positive experience with us. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleJess & the team have been amazing in helping me & my partner during our move. They have answered any questions we have and made the process feel very quick & smooth!
Hey George, Thank you so much for taking the time to write our team and Jessica a review, we are very pleased to hear our customer service has been five star! Wishing you all the best with your move, Leaders Haywards Heath
5/5
GoogleWe have been a contractor for Leaders Burgess Hill and Hayward’s Heath for over ten years and have always found them to be very professional helpful and polite! I normally deal mainly with Sarah Gregg and Lauren Pothercary and they are always on hand to help with any query or assistance we need! Well done Leaders.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jane M, Thank you for the great review of our Leaders Estate Agents Haywards Heath team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleEveryone at Leaders Haywards Heath has been amazing and really helpful. Definitely the best letting agency branch I've worked with.
Hi Nuno, thank you for taking the time to leave a review.
5/5
GoogleOne of the best letting agents I've used (and I've used many over the time). Dealt mostly with Tom who maintained excellent contact with me in the build up to the move - he was punctual, welcoming, organised and really helpful.
Dear Samantha Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleGreat experience with Leaders. As I live overseas, Tom and Gail were very helpful in assisting me find exactly what I was looking for. Communications were swiftly responded to and the whole process was made as easy as possible. I would highly recommend using Leaders.
5/5
GoogleWe have an amazing working relationship with Kat, the team is always friendly and knowledgeable! Highly recommend.
Dear Erik Hochholczer Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleSamantha at leaders has been so supportive and helpful throughout our process of renting our new flat. She’s a great addition to the branch. I’m very happy with my experience with leaders.
Dear Megan Thank you so much for your kind words, Sammie strives for excellent customer service and she'll be delighted to read your review. Wishing you all the very best with the move. With kind regards Lauren Lettings Manager
5/5
GoogleCurrently getting ready to move into a rental and have been communicating with Sammie who has been great and very responsive (and patient) to many of the questions my partner and I have had during the admin process
Dear Thomas Many thanks for your kind words about Sammie's responsive and patient customer service and for your positive experience, it is great to hear that you had a fabulous journey. We wish you the very best in your new home. With kind regards Lauren Lettings Manager
5/5
YellLeaders HH
Couldn't fault Leaders whilst buying our flat, excellent friendly customer service, response to queries always fast and efficient, especially Katie who helped us through the buying process. I would definitely recommend Leaders to anyone wishing to sell their property as our experience as buyers was an extremely positive one.
1/5
GoogleDON'T use Leaders if you expect customer service. Two months to get deposit back, people go on holiday and expect you to wait until they get back. Would never use again.
Dear Amit Vaja, We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. Thank you for notifying us and we are sorry we did not meet your expectation in this instance. Kind regards, Customer Care Team
5/5
GoogleWe have been dealing with Lauren and Tom at the Haywards Heath office. They have found us a new tenant in short order, and have been most helpful with sorting out the new white goods that have had to be put into the property. It has all gone very well - all emails are attended to promptly. Thanks a lot.
Thank you for taking the time to provide us with your review, we are so happy to read such great comments about the team at Haywards Heath. We are delighted that Lauren and Tom have been able to offer so much assistance to you through marketing your property and quickly finding a Tenant. If there is anything else we can do to help then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleExcellent service ! Just moved into property handled by Leaders in HH - Great dealings from start to finish. Lauren & Tom have been great throughout - thanks to all for your help and professional service.
Thank you Richard for sharing your experience with Lauren and Tom, that's great feedback! Adam Hills - Senior Branch Manager
5/5
GoogleGreat team especially Lauren who helped me to move into my home three weeks after viewing it. The team went out of their way to make the process as smooth as possible. Would highly recommend them and will definitely use them again in the future.
5/5
GoogleWe have dealt with Leaders for several years and found them to be first class in all respects. This year we had the pleasure of dealing with Lauren Jee who quickly took us through the complexities of new tenants and made the whole experience straightforward and hitch free. Well done !PositiveResponsiveness, Professionalism
Hi Peter Barton, Thank you for the great review of our Leaders Estate Agents Haywards Heath team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleBrilliant Service, Tom was a great help! Would highly recommend.
Hi Salwa, thank you so much for this review as well as the high star rating. We are so happy to hear how great Tom was throughout your experience and that you felt the service received has been worthy of recommendation, we will pass these comments onto Tom. If there is anything further we can assist with moving forward then please do not hesitate to get in touch. Kind Regards, Leaders
5/5
GoogleHonestly the very best experience we've ever had finding and moving into a new home. Lauren and daisy were so fantastic. They did there utmost yo make our new move a really quick, smooth and easy transition. Cannot recommend them highly enough. Big thank you from our family!!PositiveResponsiveness, Quality, Professionalism, Value
Dear Che Stokes! Thank you for taking the time to review your recent experience with our Leaders Estate Agents Haywards Heath branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Haywards Heath office has 309 reviews across two platforms: 290 on Google, 19 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Leaders Lettings is rated 4.8 out of 5 across all 309 reviews, and 4.8 out of 5 on Google from 290 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Horsham won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.
Leaders Lettings, 32 The Broadway, Haywards Heath RH16 3AL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.