Trusted Agent profile
★★★★★
309 reviews across 2 platforms
32 The Broadway, Haywards Heath RH16 3AL
Leaders Lettings's Haywards Heath office at 32 The Broadway is rated 4.8 out of 5 across 309 reviews on two platforms, including 290 Google reviews rated 4.8. It won Gold in The Trusted Agent 2026 awards, one of eight awards Leaders Lettings won in 2026. Checked 9 October 2026.
Trusted Agent 2026 results for Leaders Lettings. Each award is assessed separately from the review sites.
Every review we hold for the Haywards Heath office, from every platform, shown as written. First names only.
5/5
GoogleVery good service. Thomas was very helpful and helped prepare everything really quickly and thoroughly. The letting process feels very professional. Overall, great experience.
Good afternoon, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleVery good team at Leaders in Hawyards Heath. Had the whole process of moving into a rented property handled efficiently and quickly. Very easy! Especially Lauren, Daisy and Alex. Highly recommended. Thanks again for the new home!PositiveResponsiveness, Quality, Professionalism, Value
Dear James Coates, Thank you for the great review of our Leaders Estate Agents Haywards Heath team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Care Team
5/5
GoogleI had a great viewing in a flat with Bradley, he was really friendly and knew all about the flat, very good experience overall
Hello Matthew, Thank you for taking the time after your viewing to leave such a positive review about Bradley, he will be so pleased as will his management! We hope you get the property you want! Kindest Regards, Katarina and The Leaders Haywards Heath Team
5/5
GoogleRenting with Leaders has been easy and stress less process. When vacating the property Lauren was very helpful and informative. Nothing was too much to ask for her .I will always recommend Leaders to my friends and family.PositiveResponsiveness, Professionalism
Hi Mark Smith, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Haywards Heath branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleDealing with letting agents can be a frustrating experience but I can't fault the team at Leaders Haywards Heath. They are professional, attentive and helpful in every aspect, from the initial viewing request to me moving in to the property. Any questions I had were answered immediately, or after investigation with the invested parties. Small touches like the 'Welcome gift box' with a variety of sample products and vouchers made the experience that much better. Other companies should take note!PositiveResponsiveness, Professionalism
Thank you for the great feedback, I am glad you enjoyed the welcome gift. Kind Regards Adam Hills Senior Branch Manager
5/5
YellSarah - Very helpful and efficient!
We are in a short stay let at the moment in Crawley as we had difficulty finding somewhere locally that allowed pets!Thank to Sarah for all her help, I know we haven't been able to rent through you, but Sarah has been attentive and really listened to our needs and I would definitely recommend Leaders to other people.Sarah called me back when she said she would and has messaged me about several properties, its just a shame we wasn't able to act sooner as we just missed out on 3 suitable places.Our house is progressing well, the survey was done on Friday, so I think the short let might be ok for us and we will no longer need to rent.
5/5
GoogleWe had a viewing with Sammie (Samantha Lea), I confirmed my interest in the property and we were done & dusted - paperwork complete in less than a week! Communication has been so good, any questions have been answered immediately. She has guided us every step of the way and made our moving journey a nice experience. Thanks for all of your help Sammie!
Dear Tracey Many thanks for your lovely words about your experience with Sammie, she strives for excellent service and it is great to read that she has exceeded your expectations. Best of luck with the move when we get there! With kind regards Lauren Lettings Manager
4/5
GoogleGeorgia Wicks and her team are friendly and helpful. The response to my queries is quick and follow up until the problems are solved. Thank you so much for your help!
Dear Ho Cathy, We are very happy we could provide you with a positive customer experience. Kind regards Customer Care Team
5/5
GoogleLauren @Leaders Haywards Heath was fantastic- very helpful and nothing was too much trouble. The other staff are also very polite and helpful. I would recommend Leaders if you are a tenant like me; Landlords happy prospective tenants means less turnover time between tenancies!
Hi Abha, thank you for your kind words and this wonderful review about Lauren within the Leaders team at Haywards Heath. We're happy to hear that you have had such a great experience with us, we will pass your comments onto Lauren and the team. Kind Regards, Leaders
5/5
GoogleLauren and her team was so helpful with helping us rent our first home! Would definitely go back when wanting to move again and would recommend her and the team to everyone! Thank you so much again!!🥰🥰
Hello Deanna Durrant Thank you for your review! We love to receive positive reviews after customers have had great experiences with us. Many thanks Customer Relations Team
5/5
GoogleSammie and the team were great and helped us get settled into our new flat very smoothly, thanks very much!
Dear Quinn Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleExcellent service, would recommend to everyone. Thank you Leaders and team especially Samantha. Hope you will continue the same.
Good afternoon Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleWe've recently found a rental via Leaders and have been looked after by Lily from the start. The process has been seamless and as stress free as possible and we're excited to settle into our new home for the year, which ticks all the boxes required. Thanks so much for your efforts, calm and patience with the tech process on our side too Lily!
5/5
GoogleLauren, Tom and Alex were helpful every step of the way and were always willing to answer any questions I had, they all made the whole process of renting our property very easy and stress free! Would highly recommend using leaders!
Hi Grace. we're so happy to hear you had such a positive experience with the team at Haywards Heath and are pleased that you found Lauren, Tom and Alex to be so supportive during your dealings with them. Thank you for taking the time to leave us this review along with your recommendation. It is greatly appreciated. Kind Regards, Leaders
5/5
GoogleGreat experience with Leaders Lettings! The agents are extremely helpful and attentive. Me and my partner viewed a property that unfortunately was not for us, however Lily who showed us around was super friendly and very informative. Thank you for your time.
Dear Brad Turner Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleLeaders have looked after our property very well so far. They have been very responsive to us and our tenants during lockdown.Lauren has been very good at coordinating stuff for usPositiveResponsiveness, Professionalism
Hi Ian Bailey, Thank you for the great review of our Leaders Estate Agents Haywards Heath team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleSarah always answers in a professional manner, always willing to help with any enquiries I have even when I have been very stressed about a situation in the property Sarah has always managed to calm me down and is always willing to help and resolve an issue. Always very friendly and professional. At the end of the call she always says to call back with any other enquiries and help or advice which is reassuring. I can’t thank her enoughPositiveResponsiveness, Quality, Professionalism, Value
Hi Emily Griffin, Thank you for the great review of our Leaders Estate Agents Haywards Heath team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI have been letting my flat through leaders for 17 years and they have been excellent throughout. Very good attention to detail and determination to get the job done right when it comes to letting and managing my flat for me as a landlord. I have been lucky to cultivate a good working relationship with Gail and Sarah which has made being a landlord a much smoother experience where I can trust that Leaders are trying their best for me.PositiveProfessionalism
Hi Richard Wade, Thank you for the great review of our Leaders Estate Agents Haywards Heath team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Haywards Heath
5/5
GoogleI have been a landlord with the Burgess Hill branch of Leaders for coming up to 3 years now, and have always experienced nothing but a professional and exceptionaly helpful service from Lauren P, Sarah G and Alex H - all of whom are a credit to the company and testament to the high standard Leaders aim to deliver to landlords and tenants alike. I highly recommend Leaders and remain grateful for their continued efforts in managing our rental property.
Hi Ben Bonny, Thank you for the great review of our Leaders Estate Agents Haywards Heath team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Customer Relations Team
5/5
GoogleI have used Leaders for a number of years now and find them totally professional and trustworthy in a friendly way. They do what they say they will, when they say they will and go over and above this. Gail at the Haywards Heath branch has helped me recently with a number of matters and knowing she is always calmly there at the end of the phone/email to deal with things gives me peace of mind.PositiveResponsiveness, Quality, Professionalism, Value
Hi Jan Chapman-blench, Thank you for the great review of our Leaders Estate Agents Haywards Heath team. It’s fantastic to hear that we could provide you with a great service that you were happy with. We hope we can be of service again in future. Kind regards Leaders Estate Agents Haywards Heath
5/5
GoogleThomas was really helpful in assisting us with the viewing and renting of our flat. He was very patient and understanding of our circumstances. We would definitely recommend.PositiveResponsiveness, Quality, Professionalism
Hi Charlotte Dunstall! Thanks for your feedback, our team love getting reviews through. It's fantastic to see that you have been happy with the experience you had with us. Best wishes Customer Relations Team
5/5
GoogleCan’t fault the service Sarah is always there when I need her even at 7.00am in the morning!! Leaders have a gem just hope they realise it.PositiveResponsiveness, Quality, Professionalism, Value
Hi Mandy Fitzpatrick, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Haywards Heath branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleWe have worked for Leaders Burgess Hill and Hayward’s Heath office for 2 years now. We have worked for other letting agents in the past but Leaders are definitely the best in their field.Sarah and Lauren are always on hand to help assist with any queries and are not worried if they need to be contacted after the office is closed which is really helpful especially if it is an urgent matter. All staff are really friendly.PositiveResponsiveness, Professionalism
Hi Adam Prine, Thank you for taking the time to review your recent experience with our Leaders Estate Agents Haywards Heath branch. It's pleasing that we could provide you with a positive experience. Don't hesitate to be in touch if you require anything further. Kind regards Customer Relations Team
5/5
GoogleVery professional and helpful staff. Helped Us move into property very smoothly. Special thanks to Thomas hills who was exceptionally helpful and prompt.
Thank you Sushanto for reviewing your positive experience with Tom! Adam Hills - Senior Branch Manger
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Leaders Lettings's Haywards Heath office has 309 reviews across two platforms: 290 on Google, 19 on Yell. Reviews may appear on more than one platform. Checked 9 October 2026.
Leaders Lettings is rated 4.8 out of 5 across all 309 reviews, and 4.8 out of 5 on Google from 290 reviews, checked 9 October 2026.
Yes. In The Trusted Agent 2026 awards: Leaders Lettings, Haywards Heath won Gold; Leaders Lettings, Northampton won Platinum; Leaders Lettings, Bourne won Platinum; Leaders Lettings, Horsham won Platinum; Leaders Lettings, Nottingham won Gold; Leaders Lettings, London won Gold; Leaders Lettings, Sudbury won Gold; Leaders Lettings, BH25 won Trusted Agent.
Leaders Lettings, 32 The Broadway, Haywards Heath RH16 3AL.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.