Trusted Agent profile · Hatfield
★★★★★
216 reviews across 1 platform
3 Parkhouse Court, Hatfield, AL10 9RQ
Moving Places's office in Hatfield, at 3 Parkhouse Court, is rated 3.8 out of 5 across 216 reviews on 1 platform, including 216 Google reviews rated 3.8.
Every review we hold for the Hatfield office, from every platform, shown as written. First names only.
5/5
Googlereally fantastic team, they came recommended and i will be recommending them going forward. Dev could not have been better, we had some last minute hiccups but nothing was too much trouble for him and our new place is fantastic got to give the credit where it’s due for Dev throughout the process of moving into our new place thankyou for everything
5/5
GoogleGreat experience in dealing with moving places. Mr Dev Patel helped us a lot during our stay at the property. He took care of everything, when ever there was any problem. Thank you Dev.
5/5
GoogleBeej was very helpful and considered all our requests. Best person to deal with in the business.
5/5
GoogleEmma was so helpful and the process was swift and easy…😊😊 …
5/5
GoogleEmma was super helpful within the whole process! Would 100% recommend!
1/5
GoogleThey don't reply to emails, except for new or prospective clients. When I called them, the "one person who can help is busy". I was told they'd call me back. I waited an hour and then I called them again, I got straight through. So don't wait for them to call you. If you have a better option, go with the better option If you have an issue with them, it's better to turn up in person. They WILL ignore your emails and phone calls, but not if you're at the front desk. I've also have been waiting well over a month for my deposit. In the contract it will take up to a month but not more. They rely heavily on students being too busy to call, and too busy to travel to their offices. They ignore emails, and don't call you back. I imagine if there weren't 3 of us pushing, they wouldn't be giving us our deposits back.
5/5
GoogleWe’ve worked alongside Moving places for the last 5 years. They’re service is second to none, when it comes to looking after their customers they always go the extra mile. Everyone in office very friendly at ready at hand to deal with anything that’s thrown at them, with experienced staff to make your journey as a customer an easy one. Everyone here is a credit to the industry. If your looking organised and professional estate agency to look after you through your period of studies look no further than Moving Places!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleBefore moving into a one-bed apartment in Parkhouse court for our final year at University, we requested whether we could, move in a couple of days earlier if agreed with the previous tenant and purchase a parking permit and extra keys. Moving Places and our estate agent Dev sorted out all communication with the tenant and really went above and beyond to make our move go smoothly - having everything ready for the day of the move. After checking our online inventory Dev came to review some electrical work and has scheduled an electrician without us having to chase up or ignore the issue. He has asked the landlord whether we could remove wall stickers from the walls (left by the previous tenant) whereby he would come personally to help us remove these and organise a painter to come if this leaves marks on the walls. So far I am really impressed with Moving Places and have never experienced such amazing customer service, friendliness, attentiveness and professionalism from an estate agent. I can't express enough how grateful I am, thank you for all your help Dev - we really appreciate it!PositiveResponsiveness, Quality, Professionalism, Value
5/5
GoogleDev and everyone that dealt with us were helpful, patient, switched on and effective to communicate with. The whole process was good - it's been my best experience renting through an agents. Would certainly recommend and rent through Moving Places again
5/5
GoogleOur agent Lizzie was very helpful and generous about our housing situation. She gave us discount on the agency fee and made the deposit easy to pay as we’re university students. Would recommend Moving Places to anyone.
5/5
GoogleEmma was really helpful and the process was smooth
5/5
GoogleDev and everyone that dealt with us were helpful, patient, switched on and effective to communicate with. The whole process was good - it's been my best experience renting through an agents. Would certainly recommend and rent through Moving Places again
5/5
GoogleDev was fantastic, and I highly recommend his services - efficient and effective.
1/5
GoogleMsg for Dev! STOP SENDING MULTIPLE HMO ADVERTISEMENTS LETTERS TO LANDLORDS, ITS UNNECESSARY IF YOU CONTINUE I WILL FIND WONDERFUL WAYS OF WASTING YOUR COMPANY'S TIME AND MONEY TOO!
Dear Mr Ali, Please accept my apology for the last advertising campaign. We actually use a 3rd party company that sends the letters out on our behalf, so it was not done specifically aimed you or was it done to cause you aggravation. I have let the company know not to send you anymore letters. Please feel to contact me personally regarding this matter, Regards, Beej
5/5
GoogleAmazing service, Dev has been a massive help.
5/5
GoogleReally pleased with this agent, got a good relationship with the member of staff who manages our property, and with the manager of this branch. All complaints and repairs are either actioned quickly or sound advice is given on what we can do. Our term ended in 09/19 in a shared house, but we liked the agent so much we got another property with them which we are very happy with. I would definately recommend this estate agent to friends and family.
5/5
GoogleI reccomend you ask for Rosie, she was very good with us, and willing to help us, she shorted most of the issues we had with the property and never bothered us with viewings or anything. She also helped us get almost all the deposit money back. Good overall experience I recommend this place if you looking for a place in Hatfield. However not everybody in there is friendly especially that Indian boss is kinda of a diva he thinks he owns Hatfield or something, if you avoid him the rest of the people working in there are decent and trying to do their job.
5/5
GoogleIncredibly professional service from the team here, especially Rosie who goes above and beyond every time I deal with her.
1/5
GoogleI'm extremely disappointed in the lack of communication with regards to properties. I have called, emailed, and left messages several times and have been ignored for almost a month. My partner has also contacted Moving Places, but has also been met with silence. It is very upsetting when you do not get a response back.
1/5
GoogleThis staff at this company are EVIL-! If you are a student stay away! Stay on campus if you can! Moving places deserves -ve stars if Google would allow it...They demanded my sister leave a flat 9 days after she moved in and when she refused they CHANGED LOCKS AND SWITCHED GAS AND ELECTRICITY OFF! Leaving her without food for a whole day, she had to throw away food from the fridge because it would have been unsafe. They swore at her and were very. She was devastated and In tears, she ended up packing her stuff and leaving in the dark, finished moving out at midnight. This is very illegal, and absolutely inhuman...Stay away if you can, advice your friends too, they take advantage of the young people who do not know the law and treat them like rubbish and hope the poor young person will just play along and move on to avoid the stress.....shall I also add that Sam who works there walked in on me NAKED because he walked right in, without knocking and unexpected, completely unprofessional and just very wrong!
1/5
GoogleAbsolutely shocking service STAY AWAY! Claim to be number one choice in Hatfield, if they’re number one I’d hate to see what estate agents are worse than them! When we moved in the house was a mess and hadn’t been cleaned at all despite them saying they had professional cleaners in, eventually sent them again and they ran out the house after a few minutes of hoovering. Many issues throughout the year which took so much time and energy to chase up, normally ended with us giving up completely and dealing with it ourselves or ignoring (if it was minor enough). Then half way through our tenancy we messaged our personal agent who replied saying she no longer worked there and that it wasn’t her problem? Surely they should have informed us of this as soon as this happened rather than us texting a number that was no longer linked to the business! When it came to moving out it almost doesn’t seem worth all the effort. I’m 100% sure they told the new tenants they could move in two weeks before our contract ended without consulting us? I know this because we offered to move out early as we were students no longer living there and they seemed surprised and extremely eager to have us out as tenants had a moving in date earlier than our end date. Then comes the fight to get the deposit back... if you are going to stick with them get EVIDENCE of everything it’s so important! They will try and charge you for everything under the sun, even to the point you’ll argue the costs away with one person ring the next day to chase your money and they’ve found five more issues which are non existent to test you with. I can’t put into words how frustrating and seemingly uneducated they seem when dealing with issues and their communication skills between each other, let alone how rude they are to you as a customer!
1/5
GoogleI would give this company 0 star if Google let me to. Probably THE WORST estate agent in the UK. Poor management as they don’t want to deal with any problems of the property that you rent with them cause they have already got your money. They charge tenants for no reason even the damages were made by the previous tenants; they will never care if it’s your fault or not even if you have evidence to argue with them. I had been renting with them for 3 years, I cleaned the flat before moving in but they can still took my deposit for professional cleaning. And the most funniest thing was, the next tenants told me that Moving Places have never sent anyone to clean the flat. The company of cause could not provide the receipt of professional cleaning as a proof. They charged for the things and services that don’t exist. Then they provided a receipt of the professional cleaning after I moved out a year, but the date on receipt was wrong and I even found that the cleaning company is FAKE!! Moreover, they didn’t keep my deposit on the Deposit Protection Company, until the day I asked for getting my money back. THIS IS ILLEGAL!!! I have been speaking to my lawyer to get some legal advice and will take action soon for their inappropriate behaviours. DON’T BUY OR RENT PROPERTIES WITH THIS COMPANY. ABSOLUTELY SCAMMER.
1/5
GoogleI would give this company 0 star if Google let me to. Probably THE WORST estate agent in the UK. Poor management as they don’t want to deal with any problems of the property that you rent with them cause they have already got your money. They charge tenants for no reason even the damages were made by the previous tenants; they will never care if it’s your fault or not even if you have evidence to argue with them. I had been renting with them for 3 years, I cleaned the flat before moving in but they can still took my deposit for professional cleaning. And the most funniest thing was, the next tenants told me that Moving Places have never sent anyone to clean the flat. The company of cause could not provide the receipt of professional cleaning as a proof. They charged for the things and services that don’t exist. Then they provided a receipt of the professional cleaning after I moved out a year, but the date on receipt was wrong and I even found that the cleaning company is FAKE!! Moreover, they didn’t keep my deposit on the Deposit Protection Company, until the day I asked for getting my money back. THIS IS ILLEGAL!!! I have been speaking to my lawyer to get some legal advice and will take action soon for their inappropriate behaviours. DON’T BUY OR RENT PROPERTIES WITH THIS COMPANY. ABSOLUTELY SCAMMER.
5/5
GoogleIf you are looking for an amazing apartment in Hatfield I would highly recommend going to Moving Places professional and great services furthermore they are really friendly and they care about tinny details If you are looking for distinctive apartments in Hatfield, I strongly advise you to go to them. They are truly professional and strive to provide all kinds of comfort for the tenants and a suitable place for the family and the individual. Their treatment is very wonderful, as they pay attention to the smallest details.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Moving Places's Hatfield office has 216 reviews across 1 platform: 216 on Google.
Moving Places Hatfield is rated 3.8 out of 5 across all 216 reviews, and 3.8 out of 5 on Google from 216 reviews.
Moving Places Hatfield, 3 Parkhouse Court, Hatfield, AL10 9RQ.
