Every review we hold for the Hatfield office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI have been renting my flat through this agency for the past four years and have had a great experience. Dev Parmar is the best agent I have ever seen in my life-if there is a problem,he will try his best even out of working hours or weekends!He is very kind, professional, and always helpful. Any issues that came up were resolved quickly and efficiently. Communication has always been easy, and I truly appreciate the support. Thank you for everything!You made a Christmas miracle about the problem with my boiler!
Margarita · 16 January 2026
★★★★★ 5/5
GoogleHighly recommend Dev at Moving Places in Hatfield! I just moved into my new flat and I couldn't be happier with the service I received. Dev was extremely responsive, professional, and helpful throughout the whole process. Everything was handled so quickly and smoothly; I was settled in no time. Thank you, Dev, for all your help!
I highly recommend you!
Rodica · 2 April 2026
★★★★★ 5/5
GoogleThank you Dev and the Moving Places agents for the 2 years of living in Parkhouse Court! We had some issues with the flat at first and while some of them took a while to be fixed, eventually Dev made sure they were all meticulously done! He made sure to guide us through the process as well as kindly explaining to us about those issues so, we were left relieved!
He has been nothing but kind and understanding to us for the past 2 years, so again thank you!
Ju · 9 September 2025
★★★★★ 1/5
Googlei am extremely disappointed by the service of this company. our agent was extremely unprofessional and did not do her job correctly. when we arrived to the property the whole house was not cleaned, several doors in kitchen broken, light fixtures hanging out of the ceiling, mould on the mattresses and ceilings. the whole bathroom ceiling is covered in mould with the ceiling peeling. this is disgusting behaviour and should not be allowed especially at the price paid. how on earth is anyone supposed to live like this! would you send your children to live here?? would you live here yourself?? i would strongly recommend NOT using this agency as they have ruined our entire experience of moving into this place.
Myesha · 3 September 2025
Agent replied · 10 September 2025
Hi,
Thank you for your feedback, but I cannot find your name on our system.
I beleive you may be reffering to the Moving Places in essex.
★★★★★ 1/5
GoogleIf there was honestly an option to select 0 starts I would. Please save yourself and not go for these frauds. Dev is absolutely horrible as speaks to people like the dirt of his shoe, very very very unprofessional. Just be ready to kiss bye bye to ALL your deposit if you decide to go with these people. It’s so bad that my parents are ready to pay any amount of money to a lawyer to get these frauds closed down. They find every little excuse to finesse you. Stay safe and avoid moving places guys!!!
Bennie · 12 June 2023
Agent replied · 11 June 2024
I am sorry for the way you feel. Please note that we followed procedure through the tenancy deposit company, and we were awarded the deposit through the evidence that we provided them. If you feel you have a case please Mydeposits.
★★★★★ 1/5
GoogleIf you are a student or even a family, I STRONGLY advice you not to use this estate agency, they are bottom barrel worst of the worst. If I could give them zero stars I would. Before we moved in, we were promised certain things in the house would be renovated and new items/furniture would be placed in the home. For example we were told the carpet would be stripped and replaced with a new one. However upon arrival to the property when moving in, we had realised that nothing had been changed and everything was pretty much the same.
We had moved into a half broken house and the landlord of the house (Paul) was the most obtuse individual I had ever come across. He was intrusive and just not a nice person in general. The problem with Paul began when he would ask us questions pertaining to whether we took drugs. In particular crack cocaine. This was not only insane but quite frankly very offensive. The first week we had moved into the property we had no hot water for about 5 days. There was a fault with the boiler which we later found out would affect us multiple times during our stay. At random times the boiler would make loud banging noises which we complained about to our landlord and estate agent however our landlord was adamant that we were the ones who had made the boiler faulty. On different occasions we had no hot water, no heating and leaks. water dripping from one room to another and even into the kitchen where the water would sit inside the kitchen lights. We emailed Moving places multiple times about this however they just didn’t seem to care.
They didn’t care that it was a health and safety hazard and they didn’t care that we were students. They were quick to take money from us and once they had our money didn’t really care about what happened in the property.
Anyways fast forward to the COVID period and most of us had moved out of the property as lectures were no longer taking place. We had spoken to our landlord and literally begged him to terminate our contract early or to cut the rent in half as we weren’t staying there. However, to no surprise he didn’t want to do neither. So we were stuck paying £450-£500 each, every month on a property we weren’t inside or using. Baring in mind this was the peak of the pandemic so most of us weren’t employed or most of our family members had been laid off. However, we still managed to pay the rent in full. Even though there was a total disregard that we were struggling to pay.
Almost a year later and till this day we have received not ONE penny of our deposit back.
Use this company at your own risk. It is really not worth all the headache and cash loss. If you’re a student you’re better off using Strats Estate Agents.
Eliza · 12 June 2022
Agent replied · 11 June 2024
Hi Eliza,
Thank you for taking the time to write a full detailed review on your experience.
I know exactly what property you are referring to. This property was purchased just a few months before you and your group reserved the property. We had no priory history of working with this Landlord, so it was also a learning curve for us as well as your group.
Over the summer before you moved in, he showed us his plans that included a full refurbishment of the property. However, when he gave us the keys in September, this was nowhere near what he had told us, and what we in turn told your group.
The setup of any Letting Agency means that we in general, are the middle persons between the Tenant and the Landlord. This client is a fully hands on Landlord and he gave us no authority to carry out any works unless he went to the property to see what was wrong. We never once ignored your emails as it is not in our interest to do so. We always contacted the Landlord (as per his request) and he would send out his own contractors. Being the fully hands on Landlord, he also felt that he should be at the property a lot more than any Landlord we have known. We did advise the Landlord to give us more control, but this was not in his nature, and he wanted to be more involved, which meant him coming to the property more than you wanted.
Unfortunately, this Pandemic has been difficult to a lot of us, both Landlords and Tenants. You and your group were not the only student tenants in the UK that had no further need for their property once most of the courses went online.
At the start of the Pandemic, we approached all our Landlords giving them the option of either reducing the term of the agreement or to reduce the rent. I fully understood the reason why the Landlords with 'student' houses that did chose to reduce the term of the agreement as the house would have remained empty for 5-6 months with no income in return. Mortgage companies only offered Mortgage holidays (which meant the money would have been still owed) and there was no Government support. We as Agents cannot make any decisions on any property unless the Landlord has granted us to do so.
With regards to the deposit this is in a dispute between yourself and the landlord. Moving Places holds the deposit as per the advice of My Deposits (A regulated deposit protection company) and both yourself and the landlord have been made aware that no money will be released to either party until we have a letter from the courts confirming which amounts have been rewarded to who.
I hope that responding to your review gives you a better insight into our prospective of what happened. For the record we do not manage this property anymore.
Kind Regards,
★★★★★ 5/5
GoogleEmma was good throughout the process and stayed contactable in every process. We were moved flats into one with a higher cost due to the previous tenants deciding to return, which was an inconvenience and feels as if they should've been asked first, but other than that, it was a pleasant experience and I would recommend moving places.
Edit: Just moved out after spending my 2nd year of Uni in one of Moving places' properties and I am glad to report that it was a pleasant experience. Throughout the ending months of the tenancy, Dev was very helpful and saved us tons of money and hassle, keeping what would usually be a stressful part of a rental contract, nice and relaxed. Thanks again to moving places, Emma and Dev for your help.
Jack · 27 July 2024
★★★★★ 5/5
GoogleHaving moved all the way from Durham, we weren't sure what to expect, but we've been so impressed with the support we received. The entire application and move-in process was managed perfectly. We’re especially grateful to Dev, who was incredibly helpful while we were settling in and always dealt with our queries immediately. Thank you for making a stressful move so much easier! Cheers from your new neighbours at Channells.
Kam · 16 February 2026
★★★★★ 1/5
GoogleIf you’re a student stay away from these people for the sake of your own sanity and wellbeing. Stay in uni accommodation!
I say this because I have literally been evicted out of a flat by them. They came knocking on the door with no notice whatsoever, no phone call or email, and they demanded that I move out of the property. Just to be clear, I did not owe them any money at all. The next morning they came and CHANGED THE LOCK WHILE I WAS SLEEPING THEN SWITCHED OFF GAS AND ELECTRICITY, leaving me with no other choice but to pack up my things in the dark and move. I even ended up having to throw most of my food away since it would have been unsafe to eat.
They put me in another property that was horrendous as”compensation” but did not mention that I had to compromise and go without heating (the boiler in that property has been broken even before the previous tenants who were also students moved out) About 3 weeks later they then started ringing me saying that they wanted me to move out of this property. I had a lot of uni work to do so I was not interested in any more moving. They then decided that they weren’t going to fix the boiler (the previous tenants suffered throughout last winter and nobody bothered to have the boiler fixed/serviced as it should be every year) or anything else that needed fixing.
When I moved into that property Sam (moving places) told me that Faraz was responsible for giving me the keys. I’ve asked to have the heating fixed for more than a month, even asked to see the boiler servicing certificate but Faraz said that he didn’t know anything about it and that he was not the landlord.
I can not count how many times I’ve been reduced to tears and suffered emotional stress from being pressured to move out whilst trying to do my dissertation in a cold house (it’s now November 6th and the heating still hasn’t been fixed). They do not care about anything but but money so beware! They do this to students and get away with it because that’s all we are and nobody will do anything about it.
Esther · 28 August 2019
Agent replied · 26 August 2024
Ester you do not rent this property through us, nor have you paid us any rent!!!
★★★★★ 1/5
GoogleA very speechless agent. I don't know about the others, but Sam is particularly bad at treating Chinese people. He makes others feel that he is the boss and you have to listen to him. The previous house had a bill, so we usually just charge our phones and computers, turn on the lights, use water, etc. But half a year later, our utility bills were said to be more than 200 yuan higher than before? I'm really speechless. The lights in my classmate's house are on 24 hours a day, and the electricity is charged 24 hours a day. The key is that the heating hasn't stopped yet, so we can overtake them without them overtaking us? It’s not enough if you don’t give money. This agency is trying to trick the Chinese people.
Shuo · 13 June 2018
Agent replied · 11 June 2024
Please note we are not in control of the electrical and heating charges at Parkhouse Court. If you have gone over your allocated amount for the bills then we have an obligation to the Landlord to recoup this money.
Please come to the office or email me personally beej@moving-places.com and I will get to the bottom of this problem.
★★★★★ 5/5
GoogleSome years ago I bought a house in Hatfield which I rented out to Students. When the time came to sell the property a friend who lived in the area advised me to use the services of Moving Places, a local Estate Agent.
I visited their office and met Beej who introduced me to his assistant Katerina who would oversee the sale. I was impressed by their professional yet friendly manner and signed up with them without hesitation.
As I do not live in the area myself it was left to Kat to meet, greet and show prospective buyers round the property on my behalf. This she did several times, keeping me abreast of developments as and when they occurred.
On one occasion Kat contacted me with an offer from a would-be buyer which I thought was reasonable. When I told Kat that I was prepared to accept this offer she advised me not to do so as she was confident that she could achieve a higher bid given time. This she did and finally closed a deal which was satisfactory to all parties.
Kat worked tirelessly and efficiently from start to finish and the success of the sale was entirely down to her. Many thanks Kat.
Alan · 13 June 2018
Agent replied · 11 June 2024
Dear Alan Fisher,
Thank you for your kind words, we are glad you are pleased with the outcome of the sell of your property.
You are a valued client, your patience and politeness throughout the process was a pleasure to assist.
Thank you also for giving a specific mention of our Sales Manager Kat Ioannou. You're right to mention Kat is always working tirelessly and efficiently to ensure our clients are given the best level of service from start to finish.
Many Thanks
Moving Places
★★★★★ 5/5
GoogleDuring our time at Moving Places we all had great difficulty with the Landlord of the property we were living in (they're no-longer using Moving Places for their properties). Throughout the 2 years we struggled greatly with getting the landlord's approval for repairs and maintenance, and recently with getting our deposit returned.
Moving Places has been incredibly understanding and helpful, despite our intial rudeness and not understanding fully how agencies work. The team at Moving Places, particularly Alice, have given us consistent communication and support throughout our 2-year tenancy and after leaving the property. I recommend students using a letting agent to find accommodation, to understand that legally the agency needs the Landlord's permission to carry out works and such, and that due to this there may be delays in action. You are in good hands with Moving Places Hatfield
Cole · 14 November 2023
★★★★★ 5/5
GoogleWould recommend to anyone. Really positive experience and nothing was too much trouble
New beds and painted throughout for us before move in and Dev was outstanding, best customer service I’ve had and he makes you feel like they really do work with you to help you move in. Great for a student property especially if it’s your first time moving somewhere
Without Dev it would have been a nightmare can’t thank him enough id give 10 stars if I could
Jack · 15 September 2023
★★★★★ 5/5
GoogleMoving places is a terrific estate agent based in Hatfield who has managed my property for the past 3 years .The service offered by Dev and his team has been absolutely fantastic from the moment a tenant has left to finding a new tenant.You will not regret putting your property in their hands.👍 …
Kirit · 1 January 2025
★★★★★ 5/5
GoogleEveryone , I have worked with so many estate agent due to my work as well , this time I used moving places to let out my flat , all and all I have never ever seen any estate agent so professional and reliable like moving places , The agent who I was dealing with which I’m ganne mention his name (Dev) was so helpful , and very decent , I would definitely work with them in future and 100% would recommend them too , Thanks Dev again and to your team too .
A · 12 June 2023
★★★★★ 5/5
Google⭐️⭐️⭐️⭐️⭐️
Moving places helped us find a perfect apartment quickly and made the whole process smooth and easy. Very professional and friendly ….highly recommend! We had such a great experience working with Jamie . They really went above and beyond to help us find the right apartment. From the very beginning, they listened to what we were looking for and showed us options that actually fit our needs and budget. The whole process felt smooth and stress-free
Arun · 16 September 2025
★★★★★ 5/5
GoogleI have been using Moving Places for a number of years now, having thought the grass was greener elsewhere letting to a Housing Association on long term lets. My experience with the Housing Association was grim. I returned to Moving Places …
Malcolm · 16 April 2025
★★★★★ 5/5
GoogleBeing in my last year at the University of Hertfordshire now and I can say that this has been the best estate agents I have been with so far. Any problems that I have had in my property have been dealt with quickly and efficiently which I have been impressed by. In particular one of the staff members Amber Gifford has been amazing and is always available when needed
Tyra · 13 June 2018
Agent replied · 11 June 2024
Dear Tyra Ali,
Thank you for leaving a glowing review of your experience here at Moving Places. We think one of the most important ways of providing a seamless lettings service to our tenants is by ensuring issues are dealt with quickly and efficiently. Sometimes unforeseen circumstances arise which may delay an immediate resolution however we always ensure you are kept updated throughout the process.
We are delighted that Amber has been on hand to offer a peace of mind when needed.
Many Thanks
Moving Places
★★★★★ 5/5
Google"My experience with Alice during the letting process was absolutely outstanding. From start to finish, she was professional, personable, and incredibly attentive to every detail. Alice went above and beyond to ensure the process was …
Sameer · 16 April 2025
★★★★★ 1/5
GoogleOur short journey with Moving Places has been like one I have never experienced before. From the company finding it hard to fix the heating system when it is -5 outside, to ignoring emails for MONTHS and a failed attempt to scam us into taking more of our deposit money than needed. If at fault about mixing up the rent payment due dates, expect 6 calls per day even outside business hours and no consideration of person’s personal life or international transfers process. When moved out the company requested 700 pounds in cleaning fees, CARPET CLEANING fees, UNBLOCKING BATHROOM DRAIN fees, and REPAIRING A WINDOW HINGE fees - all of which were denied by the DPS. When the questions were asked about the amount the answers were rather vague and lacked evidence. In the 3 emails where the company of the DPS was requested there was a failed attempt to hide it from us as we had to find the signed papers from a year ago ourselves.
I highly recommend to choose another agency that treats students just like any other client, that does not try to scam or in other cases block people from their instagram account when asked about the deposit money.
Jonė · 14 December 2023
Agent replied · 11 June 2024
Hi,
I am sorry you feel this way and hopefully our response will give you an insight into how letting properties works.
Firstly, any of the monies that was awarded to us, does NOT go to our accounts, it is merely used to pay invoices from any works that arose from when your tenancy ended. In this instance all invoices were sent, and we spoke fairly to you about the deductions from your deposit before you all decided to dispute the charges.
As a result, we were awarded an amount from My Deposit, which was a decision made by My Deposits and we have no means of controlling such outcome. It is also important to note, that My Deposit did not wholly agree with the deduction we submitted and you and your housemates were successful to some degree.
If you still feel aggrieved by their decision, then we will welcome you all to challenge this with them, and not us, as we have no control.
Finally, with regards to the Instagram account. This was an account that was created for an online part of the business several years ago. It actually states that is ‘Moving Places Online’ and is not linked to our day-to-day trading.
★★★★★ 5/5
GoogleMy flat was handled by the housing agent Rosie. Over the 3 years period, she has been amazing and extremely helpful. Always super responsive, whenever or whatever need replacement or fixing, everything will be done as soon as possible. The contractor she sent also super friendly and nice and professional. Throughout the pandemic I’ve had struggle in payments for a few months, both landlord and Rosie were so flexible with me and gave me time to catch up with my rental. That I’m extremely grateful for.
Nigel · 12 June 2022
★★★★★ 5/5
GoogleI would love to give a review to the one of the best friendly letting business company in hatfield
I really love the way they talk to the tenets
Especially Dev , he is the one who guided me he is really friendly to book for viewing or to show the total house ,even if we got any problems with house he will clear that ASAP
thanks DEV& Moving places teamPositiveResponsiveness, Quality, Professionalism, Value
SAI · 27 August 2022
★★★★★ 1/5
GoogleThey took the deposit and rent payment from my friend and 4 days before moving date they told they can't give the house. She almost became homeless. They didn't even give back the rent and said they can't give back the holding deposit. …
Krishnapriya · 16 April 2025
Agent replied · 23 October 2024
Please call the office and ask for Beej. Let me see if I can help you.
★★★★★ 5/5
GoogleHello everyone
I want to share my recent experience using moving places estate agent for renting out our flat in Hatfield, they were very decent and professional , I would definitely use them again in future and recommend them to everyone , especially Dev who looked after us from start of the renting process until we had the tenant , Fantastic service , many thanks
Negar · 12 June 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
