Trusted Agent profile · Hartlepool
★★★★★
680 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 680 reviews on two platforms, including 29 Google reviews rated 4.4.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotPaige has been great and supportive…
Paige has been great and supportive through this journey of getting a house to rent, she has also been available to answer all my question and concern. Paige handled my concerns professionally and always ready to assist.I just moved in and the house is lovely.Keep it up Paige
Thank you Victor for your lovely review and kind words about Paige. Best Wishes, Mark
5/5
TrustpilotBest customer service
Best customer service . My lettings agent Chloe was wonderful . Took me though the entire process step by step .Loved the house warming gift box in the end .
Thank you Tricia for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff are friendly and approachable…
The staff are friendly and approachable and offer a great service to both landlords and tenants alike. Feedback from inspections is good allowing for repairs and maintenance to be done when problems first appear. I have been with them now for many years having had an awful previous experience with another company. I would recommend this company highly.
Thank you Lin for your 5 star review, it is greatly appreciated by us all.Best WishesMark SmithManaging Director
5/5
TrustpilotTrustworthy and Efficient
From the pre-sale discussions regarding the selling price right through to completing the sale, the sales agents made me feel an important part of the process.They were always friendly and informative, offering sound advise when it was asked for. They kept in regular touch, reporting on every viewing and offering advice on any negotiations with prospective buyers.Throughout the whole process everything was carried out with a professional, but friendly approach and was completed within a 12 week period.I would recommend this Estate Agent to anyone who desired an efficient, thorough and trustworthy approach.
Thank you Steve for your thorough and fantastic review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotFriendly professional staff,who know…
Friendly professional staff,who know the local area very well.
Thank you Gordon for your 5 star review. Best Wishes Mark Smith Managing Director
5/5
TrustpilotEstate agent
Friendly , well organised and very informative!
Thank you Alison for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
5/5
TrustpilotHouse sale
Just completed on our sale with Robinson’s. From the initial valuation visit right up until completion we were kept informed every step of the way. Lois, Katherine and Joy have been a pleasure to deal with. Thank you Robinson’s!
Thank you Fiona for your 5 star review of our Darlington team. Best Wishes, Mark
5/5
TrustpilotThe Marton office staff are brilliant
The Marton office staff are brilliant . Communication superb , Steffi kept us informed right along the process of our house sale . They recommended an exceptional solicitor.. can’t recommend them highly enough
Thank you Debra for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAll run very smoothly and staff were…
All run very smoothly and staff were great every time
Thank you for your 5 star review of our Darlington team. Best Wishes Mark Smith Managing Director
5/5
GoogleI was impressed with the agent that came to review my property. He showed great knowledge of the local housing market and gave me the confidence to sell my property through Smith and Friends. They have communicated very well throughout the selling process and I am extremely happy with their service
Thank you Adam for your 5 star review, it is greatly appreciated by us all. Kind regards Mark Smith Managing Director
5/5
TrustpilotI can highly recommend!
We sold our Property this year through Robinsons Tees Valley, now Smith and Friends. Big thanks to Mark and his fabulous team for their professional service.
Thank you for your 5 star review, we greatly appreciate you taking the time to review our services and team. Kind regards Mark SmithManaging Director
5/5
TrustpilotNikki was fab
Nikki was fab, very helpful and got everything done in a timely manner! Answered any questions we had and was lovely!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotReally professional polite very quick…
Really professional polite very quick to get back to me with a viewing booking thank you Vicky
2/5
TrustpilotHartlepool office
Hartlepool office. Thank you for holding the keys for us.As a letting agent, good for tenants, our experience, regardless of how the property is left, dirty, damaged and unfit to live in, tenant will always get their bond back. Landlords take note, you will have no recourse to get any bond back for anything. The contract between tenant and landlord, is not worth the paper it's written on.
***UPDATE*** 10.30am 12 April 2024I have spoken to my team at Hartlepool and have a better understanding of this situation. I feel that the review is unjust as the advice you have received is not only from ourselves but also from the TDS. We carried out the procedures set down by legislation and betterment cannot happen from a tenants deposit. When purchasing a property I would always suggest you view the property or at least have a representative view the property on your behalf before purchase. I will try and make contact with you shortly.Kind regardsMark SmithManaging Director Thank you for your review Sharon.I have asked my Hartlepool team for an overview on this situation. If you want to contact me directly you can do so at marksmith@amith-and-friends.co.ukKind regardsMark SmithManaging Director
5/5
TrustpilotComfortable in my house
Im new in the UK and Smith & Friends Estate made sure, that I felt comfortable in my house. So I wanna say thank you!
Thank you Rav for your 5 star review. We are happy you are comfortable in your home and greatly appreciate you taking the time to review us.Best WishesMark SmithManaging Director
5/5
TrustpilotRobinson in Hartlepool
Robinson in Hartlepool were always very helpful, communication was excellent,kept us up to date at all times from Craig doing valuation Nicola and Megan throughout the sale were very professional.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent in every way !
Smith & Friends have managed a number of rental properties for me over the last 6 years or so. I have been delighted with their service and I found them to be very professional, friendly and experts at what they do. I have no hesitation in recommending them to manage your properties too.
Thank you for your review Ian, we greatly appreciate your kind words.Kind regardsMark SmithManaging Director
5/5
TrustpilotHatchlands Park The Movie
Well, where do I start with my sale..would have made a great Netflix movie...full of drama, twists and turns with a happy ending. With 3 pull outs, a Deed of Variation and constant delays due to process, finally it's all complete.
5/5
TrustpilotGreat team
Great team, helpful, friendly and patient. Went above and beyond to ensure my sales went smoothly despite numerous requests from the buyers. Everything was handled very professionally and swiftly.
Hi Elizabeth, thank you for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery efficient
Very efficient, friendly and approachable staff. Thank you for a great experience.
5/5
TrustpilotGreat experience from the start
Great experience from the start, always on hand to answers questions. Staff always so helpful and on hand for all you needs. Especially Joy in the after sales team
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotHartlepool branch are brilliant
The Hartlepool branch have been fantastic, always available and ready to respond to any issues. In particular Val Wainwright has been an absolute shining star, she took care of everything, I couldn’t rate her any more highly!
Thank you Louise for your review of our Hartlepool office and in particular Val. Val is real asset to our business. Kind regards, Mark
5/5
TrustpilotRight from the moment I first…
Right from the moment I first approached Robinson’s regarding property rentals they were very upfront, honest and very much on point about the type of property and type of area I wanted to live in. They then proceeded to find me a lovely home to settle in for the time I was there snd any problem that I advised to them, they immediately took it onboard and arranged for it to be dealt with - wonderful service from start to finish snd I would definitely recommend their services to others (as I have done) and give them 10 out of 10 for service and understanding of clients needs.
Thank you Sue for your 5 star review we are delighted to hear we have found you a home and are happy there. We really appreciate you taking the time to write a great review.Kind regardsMark SmithManaging Director
3/5
TrustpilotVery Poor Service and poor communication
Communication not very good. We were left to chase up a lot of things. Each time we called we were not given useful information. No effort to ensure that the seller adheres to the agreed completion time. Poor communication overall. We had to threaten to cancel the agreement unless we were listened to , only then did our sale go through. Customer care training is required to deal with all communities. A lot of bias in the whole office and prejudice. On the day we collected the keys , key staff were cold except for one reception staff that smiled when we went in. Very poor experience and poor service.
Hi Theresia, I understand your frustrations were linked to completion and timescales this took to get there. We are reliant upon all parties to work together to get through to completion. I will be speaking to the Manager of the office to undertake a review of the process in the particular case. As you will see from the other reviews this isn't the standard of our business communication.If you wish to speak to me you can email me on marksmith@robinsonsteesvalley.co.ukKind regardsMark SmithManaging Director
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