5/5
TrustpilotGreat Service
Great Service, Joy was so helpful throughout the entire process.
Agent replied · 22 October 2024
Thank you Gracie for your 5 star review of our Darlington team and Joy.Best WishesMark SmithManaging Director
Trusted Agent profile · Hartlepool
Smith & Friends Estate Agents (Hartlepool) reviews
★★★★★
679 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 679 reviews on two platforms, including 29 Google reviews rated 4.4.
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Reviews
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotAbsolutely the best Estate/Letting…
Absolutely the best Estate/Letting agaents in the town.
Agent replied · 21 March 2026
Thank you Simon for your 5 star review of our Hartlepool team, we greatly appreciate your kind words. Kind regards Mark Smith Managing Director
5/5
TrustpilotSale of property
Dealt with everything from start to finish without any need for me to do anything. Selected potential buyers, overseeing property viewings, shortlisted buyers, and coordinated solicitors. Nicola Middleton was especially helpful.
Agent replied · 22 October 2024
Thank you Graham for your review.Kind regardsMark Smith Managing Director
5/5
TrustpilotVery helpful
Very helpful, fast turn around. Went the extra mile. Highly recommend
5/5
TrustpilotProfessional and helpful staff
Professional and helpful staff. Kept us up to date at all times
5/5
TrustpilotAbsolutely outstanding!
Agent replied · 27 May 2026
Thank you for your 5 star review of our Hartlepool office, they will be delighted to read your review. Kind regards Mark Smith Managing Director
5/5
TrustpilotAbsolutely brilliant service from…
Absolutely brilliant service from beginning to end nothing too much for any of the team, but both Joy and Louie were outstanding. Would use them again in a heartbeat.
Agent replied · 22 October 2024
Thank you Christopher for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAll staff were helpful and friendly
All staff were helpful and friendly. Special thanks to Suzanne who carried out the valuation, Katherine who guided us through the negation stage and Joy who got us over the line!
Agent replied · 22 October 2024
Thank you for your 5 star review of our Darlington team, we all really appreciate your time to review our service.Best WishesMark SmithManaging Director
5/5
TrustpilotWent above and beyond
Went above and beyond. Craig Purkis' excellent advice on the best price to sell the property for a quick sale. Rachael, Catherine and all the sales team kept me informed every step of the way. Liaised with both my solicitor and the buyers. Many thanks to all the team at Smith & Friends.Gavin and Lynda
Agent replied · 22 October 2024
Thank you Lynda for your 5 star review of our Hartlepool team.Kind regardsMark SmithManaging Director
5/5
TrustpilotHi,i write this to thank Robinson…
Hi,i write this to thank Robinson letting group to help me to find a better house for us.The services were wonderful, especially from Paige, the letting property manager.My husband and myself are really happy and greatful with their whole services.Its really appreciatable.
Agent replied · 22 October 2024
Thank you for your review.Best WishesMark
5/5
TrustpilotGreat service
Claire has been very helpful and really keep us informed and communicated with us every step of the way, and today she is still supporting us to get some jobs done in the house and garden, real credit to the team.
Agent replied · 22 October 2024
Thank you Terry for your 5 star review and kind words about Claire Etheridge. Claire has been with us 15 years and an integral part of our Stockton and Property Management team. Kind regards, Mark
3/5
TrustpilotThe length of time it took .…
The length of time it took,was advised by Smith and friends on a solicitor to deal with the paperwork took their advice wouldn't advise anyone to use either of the SERVICES, it took 7 months from start to finish to deal with one property with no chain , RIDICULOUS.MARCH TO SEPTEMBER 6TH .
Agent replied · 22 October 2024
Thank you Mrs Huggins for your valuable feedback. I have a meeting with our solicitors panel and I shall be personally looking into why this took from sales being agreed on 16 April to completion (99 working days), As with all property sales there is more than one party responsible for making the transaction move forward. My apologies for any delays caused by the solicitors involved.Kind regardsMark SmithManaging Director
5/5
TrustpilotGood people's person.
Keeping me up to date with new properties on the market.My rent application going through was a very big applause for me. Chloe was with me all the way. Thank you very much Chloe Wardingham.
Agent replied · 22 October 2024
Thank you Siba for your lovely review of Chloe in our Middlesbrough office. Kind regards, Mark
5/5
TrustpilotVery good and helpful staff
Agent replied · 27 May 2026
Thank you for your 5 star review of our Middlesbrough team. Kind regards Mark Smith Managing Director
5/5
TrustpilotWe were well looked after by the whole…
We were well looked after by the whole team at ROBINSONSA special mention to Joy Cruddas who kept us updated throughout the sale to completion Thanks again
Agent replied · 22 October 2024
Thank you Bernie for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you
Just a message of thanks to all staff at the Marton branch, in particularly Nikki, who helped my granddad after a nasty fall outside of the office and assisted him while waiting for an ambulance. Your kindness is greatly appreciated.
Agent replied · 22 October 2024
Hi Faye, firstly we wish your Grandad a speedy recovery and I know the Middlesbrough team are sending their best wishes too. Thank you for your review. Kind regards, Mark
5/5
TrustpilotGood attention from your business
Agent replied · 21 March 2026
Thank you Mr Mcgee for your 5 star review of our Middlesbrough team. Kind regards Mark Smith Managing Director
4/5
TrustpilotAmazing service throughout
Agent replied · 27 May 2026
Thank you Maddie for your review of our Ingleby Barwick office in particular Andrea. Kind regards Mark Smith Managing Director
5/5
GoogleFriendly and helpful team, excellent communication, explained everything clearly and answered all our questions. I would highly recommend to anyone thinking of using them to sell their property. We also bought our next property through them and would again highly recommend.
Agent replied · 10 April 2025
Thank you for your 5 Star review Stephen. Kind regards Mark Smith Managing Director
5/5
TrustpilotComùnication
Amazing staff and follow-ups
Agent replied · 21 March 2026
Thank you Kevin for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat team
Couldn’t thank the team
Agent replied · 21 March 2026
Thank you Ben for your 5 star review of our Middlesbrough team and Nikki in particular. Kind regards Mark Smith Managing Director
5/5
TrustpilotAttentive and professional
Attentive and professional. Would recommend. Special thanks to Megan, Rachel and Catherine.
Agent replied · 22 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotHelpful
Helpful, hassle-free, knowledgable.
Agent replied · 21 March 2026
Thank you Mr Allan for your 5 star review of our Stockton team. I am sorry for your loss of your late father. Kind regards Mark Smith Managing Director
5/5
TrustpilotPEOPLE WERE FRIENDLY
PEOPLE WERE FRIENDLY, HELPFUL AND INFORMATIVE.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
