5/5
GoogleExcellent service from everyone at the Hartlepool office, especially Nicola Middleton. Thank you.
Agent replied · 25 October 2024
Thank you Graham for your fantastic review. Best Wishes Mark Smith Managing Director
Trusted Agent profile · Hartlepool
Smith & Friends Estate Agents (Hartlepool) reviews
★★★★★
679 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 679 reviews on two platforms, including 29 Google reviews rated 4.4.
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Reviews
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
Google5/5
TrustpilotA Quality Company Offering a Quality Service
From the initial contact to arrange a valuation to the process of selling, through to completion was excellent. All members of the S&F team were brilliant and assisted with all of our queries in a professional and expedient manner.Great service!
Agent replied · 23 December 2024
Thank you Neil for your 5 star review, it is greatly appreciated by us all.Best WishesMark SmithManaging Director
2/5
TrustpilotWe brought our own home on July 2024…
We brought our own home on July 2024 the experience we received from the smith & friends was not appreciated especially key handover,they simply postponed key handover timings & they just wrapped the key on an envelope and handed over to us.Not recommended
Agent replied · 22 October 2024
Hi Mr Sureasan & Mrs Chandra, I am sorry to read your review and comments. I understand from the notes there was difficulties with the vendors solicitor and to compound this the vendor removal company too on completion day. We would have no need to postpone any key handover unless there was good reason and I apologise for any inconvenience this caused on the day. The review should reflect the whole process not just one part which we can't always control. I wish you well in your new home.Kind regardsMark Smith Managing Director
5/5
TrustpilotTop Estate Agent
We found our new home through this excellent estate agents, from start to finish the service we received was top class, we were kept informed throughout by Joy our sales negotiater I would definattely recommend Smith and Fruends for buying or selling your home through
Agent replied · 22 October 2024
Thank you Jean for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotHelpful
Helpful, informative and friendly throughout the process of buying and selling, exceptional service.
5/5
TrustpilotA+, Would use again.
Excellent communication throughout. Thank you Andrea for your help getting this completed, especially with the first sale falling through!
Agent replied · 22 October 2024
Thank you Alex for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic service from start to finish…
Fantastic service from start to finish . Great staff . All very efficient and friendly . You just feel from the start they will deliver - and they did my house sold within days and has now come to completion in a very short time
Agent replied · 22 October 2024
Thank you Jane for your 5 star review.Best WishesMark SmithManaging Director
5/5
TrustpilotExcellent service throughout
Excellent service throughout, Chloe was our expert on the lettings side she was always pleasant and extremely helpful at all times
Agent replied · 22 October 2024
Thank you Jane for your review of our Middlesbrough office and Chloe. Kind regards, Mark
5/5
Trustpilot10/10
No problems what so ever! Claire is absolutley amazing and so friendly! Made me feel super comfortable with it being my first time renting, highly recommend 😊!
Agent replied · 22 October 2024
Hi Koren, thank you for your review for Claire, she will be delighted to read your review. Kind regards, Mark
5/5
GoogleExceptional service at all times. From Val wainwright and team .Communication was timely and clear, questions and queries answered promptly. Friendly efficient and helpful in all instances. Thank you.
Agent replied · 22 April 2025
Thank you Dorothy for your 5 star review, it is greatly appreciated. Best Wishes Mark Smith Managing Director
5/5
TrustpilotEverything went very professionally
Everything went very professionally, the service was 5* , from start to finish.
Agent replied · 22 October 2024
Thank you Paul for your 5 star review,Kind regardsMark SmithManaging Director
5/5
TrustpilotHartlepool branch so helpful
Hartlepool branch used. Very responsive to any queries. Not the most straight forward of chains but the sales negotiation team were fabulous at contacting other agents and getting updates and getting things moving! Thank you so much for all your help and support!
Agent replied · 22 October 2024
Thank you for your wonderful review June. Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat Service
Andrea and Manj were so helpful throughout the selling process. They went above and beyond with my sale!
5/5
TrustpilotAmazing experience
Had a great experience with Ellie over at smith and friends she was really helpfull and proactive in finding me a suitable home in Inglesby. Would recommend her and the real estate agency to anyone who wants to buy or rent.
Agent replied · 22 October 2024
Thank you Dr Abdullah for your review of our Ingleby Barwick office and in particular Ellie.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic company all around
Fantastic company all around. They went above and beyond to help us i. the issue with our own agents and the sake process despite them only selling to us on behalf of their client. fantastic company and staff in the Hartlepool branch!
Agent replied · 22 October 2024
Thank you John for your wonderful review. Kind regardsMark SmithManaging Director
5/5
TrustpilotEverything was so quick and easy from…
Everything was so quick and easy from start to finish would highly recommend.
Agent replied · 22 October 2024
Thank you Mr & Mrs Richardson for your 5 star review, it is appreciated by us all.Kind regardsMark SmithManaging Director
2/5
GoogleBrilliant estate agent however will let an accepted offer be overridden so just keep an eye out for that one, but yeah brilliant people, great customer service 10/10 would recommend just keep an eye on them
Agent replied · 25 October 2024
Good Morning Joshy, we have no record of your name on our records. If you can email me directly at marksmith@smith-and-friends.co.uk with your concerns as I would like to know more about your comments. Kind regards Mark Smith Managing Director
5/5
TrustpilotFantastic company
Great communication, made the whole process really easier. The welcome box was a nice touch and my daughter loved the chocolate milk. Would recommend smith & friends, especially andrea. Thanks for everything again
Agent replied · 23 December 2024
Thank you Adam for your 5 star review.Best WishesMark SmithManaging Director
5/5
TrustpilotAlways A Five Star Service.
I have been in my rented flat for a year and a half now and throughout the endless interest rate increases my rent has never gone up once.They have repaired everything without question.The blond girl in the Stockton office (sorry I don't know your name!) always so nice and smiley, always giving me a Five Star Service.
Agent replied · 22 October 2024
Thank you Sergio for your review, Jaynie at Stockton will be delighted to read your kind words.Kind regardsMark SmithManaging Director
5/5
TrustpilotI recommend Smith and Friends,I am a tenant
I recommend Smith and Friends,I am thoroughly impressed by their dedication,professionalism and efficiency.They demonstrated excellent communication skills ensuring that i was informed at every stage of the rental stage.Their attention to detail and commitment to delivering outstanding customer service truly set them apart in the real estate industry
Agent replied · 22 October 2024
Thank you for your 5 star review which is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery helpful
Very helpful, polite and seamless experience from Smith and Friends. Maintained good contact throughout the process and any questions were answered swiftly.Would highly recommend this company and Nikki who I dealt with to anyone looking for help in the property market.
Agent replied · 22 October 2024
Thank you David for your review, it is greatly appreciate by Nikki and our Middlesbrough team.Kind regardsMark SmithManaging Director
5/5
TrustpilotProfessional, knowledgeable team
I found the team to be professional, knowledgeable and approachable, from my first contact to the final call confirming the sale had been completed. Through out the sales process the team proactively looked for a buyer for me and ensured I was updated after each viewing. Great customer service !
Agent replied · 22 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotNikki and all the team at the Martin…
Nikki and all the team at the Martin branch were very helpful and professional in helping me find the right tenants for my rental property, everything was handled quickly and efficiently and ALL my questions answered and dealt with promptly, highly recommended
Agent replied · 22 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery professional
Professional people who know the business. Always approachable and willing to answer any questions that may crop up. I was allocated one person from your office to deal with my case from beginning to end. Stress free. I would definitely recommend you to friends and family in the future. Well done.
Agent replied · 22 October 2024
Thank you Mrs Bellerby, we greatly appreciate you taking the time to write such a positive review.Kind regardsMark SmithManaging Director
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Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
