Trusted Agent profile · Hartlepool
★★★★★
679 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 679 reviews on two platforms, including 29 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotSmiths & Friends estate agents helped…
Smiths & Friends estate agents helped me to sell my property. They were very efficient and I would use them again.
Thank you Lisa or your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff were great
The staff were great. Always friendly & had time for you. Elaine usually put me right when things got a bit difficult she had most of the answers.Well recommended.
Thank you for your review of our Middlesbrough team in particular Elaine. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe experiencegreat experience with smith and friends…
The experience with smith and friends was good because they kept us informed all the way till the end of what was happening. Would definitely recommend them to others.
4/5
TrustpilotFriendly, helpful staff
Would of been 5 stars because the staff were so friendly and kept us informed. But sadly dad passed away during the process so it's a little upsetting when he's still on this email.
My sincerest apologies Lesley and my condolences to you and your family. I will make sure the email has been removed. Please would you email me at marksmith@smith-and-friends.co.uk and I shall confirm this has been completed.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and friends sold my house for me…
Smith and friends sold my house for me constantly on the phone with updates was never worried very professional would definitely use again thank you for swift stress free sale brilliant 5star from us
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotA huge big Thanku to Victoria who went…
A huge big Thanku to Victoria who went above and beyond to help us get the property we wanted few hickups along the way but was kept informed every step of the way . We are so excited to be starting our new married life in our lovely home lots of love mr & mrs Derek smith xxx
Hi Mr & Mrs Smith, firstly congratulations on your marriage and your new home and also for the lovely review of our Ingleby Barwick office and Victoria. Kind regards, Mark.
5/5
GoogleExcellent customer service , agents know the market well, prompt and professional. Highly recommended
Thank you Glenn for your 5 star review. It is greatly appreciated by us all. Best Wishes Mark Smith Managing Director
5/5
TrustpilotExcellent service from Andrea in the…
Excellent service from Andrea at the Ingleby office. She demonstrated excellent communication skills throughout the purchase of my new house. She is very friendly and knowledgeable. I am delighted with the service.5 stars and more!
Thank You Suki, for your 5 star review of Andrea at our Ingleby Barwick office. Your review is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotRobbinsons Tees Valley - MW Property Garden Services
Robbinsons Tees Valley sent out contractor Mark from from MW Property and Garden Services to put new trim and silicone round the bath tub as it had come away and needed re sealing.He left a brilliant job and was really friendly, punctual clean and tidy. I’m really pleased with the services Robbinsons Tees Valley have provided.
Thank you for your review Nicky, we are so pleased our lettings contractors are providing a great service. I will thank Mark too.Kind regards, Mark Smith - Robinsons Tees Valley
5/5
TrustpilotFriendly, helpful and professional
Very helpful at all times and kept me updated with the purchase of our forever home
5/5
TrustpilotCan not fault Smith and Friends
Can not fault Smith and Friends , they were very professional all the way through the house sale and went the extra mile getting the process completed.
Thank you Chris for your 5 star review. It is greatly appreciated by us all. Thank you for using our services.Kind regardsMark SmithManaging Director
4/5
TrustpilotJob well done 👏
All smooth running and helping me not to get too stressed as moving can be very stressful. Always polite and understanding also listening to what I was saying. Thank you very much 😊 .
Thank you for your review it is greatly appreciated.Best WishesMark SmithManaging Director
5/5
TrustpilotStaff were helpful and informative
Staff were helpful and informative, we had plenty viewings were kept up to date at all times. I would have no hesitation in recommending Smith & Friends.
Thank you Laura for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
Trustpilotwere very much on the ball…
Robinson’s were very much on the ball when it came to keeping us updated , I’ve used Robinson’s multiple times now and wouldn’t honestly go anywhere else , the staff are amazing and so friendly and will help with whatever is needed
Thank you Mr Tait & Mrs Jones for your 5 star review. We greatly appreciate it.Kind regardsMark Smith Managing Director
4/5
TrustpilotThe agent(Paige) responded swiftly…
The agent(Paige) responded swiftly whenever I send an email (except when she is off). That’s what people want fast response. She was patient and provided proper information as at when due. I would have only wanted to know when she was on time so I was prepared for it. Apart from that, everything was perfect
Thank you Vivien for your review of Paige and our Stockton team. Kind regards, Mark
5/5
TrustpilotPurchase of the property took a bit of…
Purchase of the property took a bit of sorting but I had contact with Nicola all the way through the process were she kept me informed and helped get things sorted
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
3/5
TrustpilotNo For Sale sign erected at property…
No For Sale sign erected at property as it was deemed that there was no passing trade.
1/5
GoogleStudent debt from 5 years ago meant Im was refused to even be put forward to a landlord despite offering 6 months upfront rent and a guarantor. If this is what renters face up north, I feel bad for them.
Updated 7 June 2023 Hi Stephen, I have still not had a reply to my offer for you to contact me about your review. As you are not a client of our we don’t hold your contact details. I do think your review is unjust as the criteria of our landlord doesn’t fit your profile. I hope you have found a property. Kind regards Mark Smith Managing Director Updated 23 May 2023- I note that I still haven’t heard from you regarding your review below. Hi Stephan, our landlords will usually give us a criteria of the what they are looking for. As you can appreciate this isn’t our choice and landlords will have different requirements depending on their needs. I don’t think this warrants a 1 star review of our service and I would like to speak to you. Please contact me at marksmith@robinsonsteesvalley.co.uk Kind regards Mark Smith Managing Director
5/5
TrustpilotFriendly and very helpful in office…
Friendly and very helpful in office from start to finish. Made to feel nothing was too much trouble. Prompt and efficient communication via phone and email
5/5
GoogleYou are good for me with helping
5/5
TrustpilotExcellent service from valuing the…
Excellent service from valuing the property to the sale completion. Staff had super communication throughout and were always friendly, helpful and informative throughout. Would not hesitate to use again or recommend to anyone. Well done to you all and thank you for a super service!
Thank you Vanessa for your lovely review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and Friends provide a full and…
Smith and Friends provide a full and complete service. Equally professional and comprehensive at every stage of your sale. I've sold multiple properties with them over recent years and would not even consider going elsewhere.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotI was given great support from Nicola…
I was given great support from Nicola and Rachel on the selling of my property.There helpfulness and advice was a major factor in dealing with any problems which arrived.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service
Marketing & photographs taken ensured our property sold within 48 hours of going onto Rightmove.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
