Trusted Agent profile · Hartlepool
★★★★★
679 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 679 reviews on two platforms, including 29 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
Smith Hartlepool won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
2025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotOUTSTANDING SERVICE STOCKTON BRANCH.
I have bought 2 properties through Stockton branch. Right from first phone call the whole team directed me in what area to buy my properties in as I live in London I now have 4 properties to rent out and Stockton are managing them for me. I can't praise the whole team at Stockton enough.
Hi Barry, thank you very much for your review of our Stockton team we greatly appreciate your kind words. Best Wishes, Mark
5/5
TrustpilotRichard watson made what was a very…
Richard watson made what was a very difficult process a lot easier to bare. Professional and also extremely helpful, nothing was ever too much trouble. Excellent service from start to finish. Thankyou ... Lisa
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotJust the best
Just the best estate agents I have dealt with. They seem to really want to help and are always communicative and approachable. Absolutely recommended.
Thank you very much for your kind words Miss Maher and your 5 star review. It is appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotHelpful staff
Staff were all very helpful throughout the sale.Lindsay Nicholson helped greatly during the final stages of the sale
Thank you Stephen for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service from all the Team
Great service from all the Team. Very happy with the outcome achieved. Nicola in was great always providing regular updates.
Thank you Dean for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotProfessional service from a great team…
Professional service from a great team who were so helpful throughout. Sold my house very quickly and wouldn't hesitate to go with them again. The way they conduct business goes a long way, being polite and making you feel comfortable.
Thank you Abi for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotI have dealt with Smith & Friends for rental properties management
I have dealt with Smith & Friends for over ten years on and off, rentals, purchases & sales. Dealing with Mark, Chloe and Victoria @ the Ingleby Office, the service and communication has been excellent.
Thank you Bal for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotIt is lovely to deal with a company who…
It is lovely to deal with a company who ring you periodically to keep you informed, even if nothing has changed. The staff were polite and knowledgeable and someone (a human no a machine) always answered the phone. Lovely affective and efficient company
Thank you Ms Gallagher for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotMade moving into my first flat a breeze
Chris handled my new rental very professionally and kept me in the loop the whole time. From start to finish I was kept up to date with exactly what was happening and what would happen next. Made my move into my first flat very simple and easy for me. Would highly recommend.
Thank you Baden for your 5 star review. Chris will be happy to read your kind words and review. Best Wishes, Mark
5/5
TrustpilotProfessional Service
I have been so pleased with the professionalism of all of the members of staff I have dealt with over the past few months from the Hartlepool office. From valuation to the sale they have been efficient and extremely helpful and this is very much appreciated. I would recommend your Agency to any seller.
Thank you for your review of our Hartlepool team, it's great to read your kind words and review.Best WishesMark
5/5
TrustpilotA very helpful and supportive team that…
A very helpful and supportive team that were very proactive/professional in ensuring a successful outcome of selling our house.
Thank you Christopher for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotEveryone at the Hartlepool office I…
Everyone at the Hartlepool office I dealt with have been so helpful and contacted my back quickly. I have been kept up to date with the process and nothing was too much hassle. Thank you so much :)
Thank you Chloe for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotHartlepool office
Rachel Cathrine and Megan at the Hartlepool office were all fantastic in keeping me informed every step of the way fabulous team . Big big thank you to you all😊😊
Thank you Sandra for your 5 star review of our Hartlepool office.Best WishesMark SmithManaging Director
5/5
GoogleWow Nicola absolute best estate agent in Hartlepool
Thank you Geno for your review. Nicola will greatly appreciate your review. Best Wishes Mark Smith Managing Director
4/5
TrustpilotThey did all they could but should have…
They did all they could but should have chased the vendor more to get things done that they had promised to do.
Thank you for your review. If there is anything I can assist with please don't hesitate to contact me on marksmith@smith-and-friends.co.ukKind regardsMark SmithManaging Director
5/5
Trustpilot3 Roxby Close - Purchase
Thanks very much to Smith & Friends for helping us find a perfect home to relocate back to Hartlepool. Their support throughout the full process was fantastic!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotHeartfelt thanks
Professional, warm and welcoming and very good at keeping us in the loop of the progress all of the way through.
Thank you for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotProfessional and friendly.
Friendly staff, responsive, proactive and professional. Great photos of the property. I felt that my property sale was in safe hands.
Thank you Kim for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotReally smooth process.
Really smooth process.The team gave and requested regular updates throughout a particularly rocky sale process and made it as smooth as possible.Will use again, would recommend.Thanks again
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent service
All the staff we dealt with have been fantastic.They are friendly and professional and nothing is too much to ask.
Thank you Jan for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat service from Stockton office
Great service from Stockton office. Dealt with my viewing request very quickly and offer process was good and always kept informed. Mortgage advisor was great with advice in a very unpredictable market. Happy with service and looking forward to complete in the New Year.
Thank you for your 5 star review of our Stockton office. Best Wishes, Mark
5/5
TrustpilotI would recommend you 100%
I would recommend you 100%You where so helpful and nothing was any trouble Thank you
Thank you Julie for your wonderful review. It is greatly appreciated by the team and I.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff at smih& friends were so…
The staff at smih& friends were so helpful and explained everything in detail and always had a smile for us.
5/5
Trustpilot...completion within one week..
I write to express my sincere and heartfelt appreciation and gratitude for your highly professional and competent services, provided in both a friendly and accessible manner. I have regained faith in solicitors. We have achieved completion within one week.
Thank you for your 5 star review. We greatly appreciate it.Best WishesMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. Smith & Friends Estate Agents (Hartlepool) won Best in Postcode (TS26) at the ESTAS 2025 awards, its most recent.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
