Trusted Agent profile · Hartlepool
★★★★★
679 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 679 reviews on two platforms, including 29 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotThe customer service is very good and…
The customer service is very good and they keep you informed of everything including changes in laws. The report was very comprehensive and showed us how our property is being used
Thank you John for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotWonderful Staff.
The staff at Smith and Friends of Marton where extremely helpful through out the process of selling my Fathers home and I would not hesitate to recommend them in the future.
Thank you Paul for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGood communication and kept us well…
Good communication and kept us well informed. Received regular updates. The staff were amazing and really friendly and helpful.
Thank you for your 5 star review Laura, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent from start to…
Excellent from start to finish…Realistic Valuation…Attractive accurate photos & description of property….Video to emphasise unique location…Over 40 viewings with potential buyers..Kept updated with feedback and comments..Office staff all experienced and well trained…to secure completion as soon as possible..
Thank you Steve for your brilliant 5 star review. The team and I appreciate your kind words and thank you for using our services.Best Wishes Mark Smith Managing Director
5/5
TrustpilotGreat service friendly and kept well…
Great service friendly and kept well informed all the way through the process of selling
Thank you Stephen for your 5 star review.Kind regardsMark SmithManaging Director
3/5
TrustpilotProperty well presented
Advertising photos good Sales team were good and always informative,but after sales team never kept you up to date unless you phoned asking for updates also never received a copy of our EPC report
Thank you for your review and feedback Lesley. Communication is very important to us and I am sorry you feel that we didn't keep you up to date during the sales process. The EPC report was forwarded to your solicitor. I apologise a copy wasn't sent to you for your records. If you do need a copy I can forward it to you. My email is marksmith@robinsonsteesvalley.co.ukKind regardsMark SmithManaging Director
5/5
TrustpilotI appreciate the staff work hard and…
I appreciate the staff work hard and very punctual. I didn’t have any problems everything done in time.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery friendly professional staff
Very friendly professional staff, always helpful and kept us up to date with each development.Our house sold within a couple of days of being on the market which was fantastic. Would definately recommend.Many Thanks
Thank you for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
4/5
Trustpilot4 Barle Close
Mark hodgson did a great job.He was very prompt in responding and understood our situation very well.Regarding our solicitor Eve conveyances…they were very slow in communication.They could have been faster and explained us the process better.We had send numerous emaiand make calls to get an answer.
Thank you for your review Sudeaksha, I note your comments regarding the solicitors. Kind regards, Mark
5/5
TrustpilotFormidable Team
Friendly staff who went out of their way and over and above their job description to ensure our sale and purchase was successful.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAmazing from day one to the finish
Amazing from day one to the finish. Very simple processes without collecting unnecessary bulky details like the other agencies who were not successful at the end. Very professional but yet very friendly and accommodating. I will recommend them 100% anytime any day.
Hi Julius, thank you for your review of our service. Kind regards, Mark
5/5
TrustpilotSuperb staff without them I would still…
Superb staff without them I would still be trying to move they did everything ,and the solicitor were slow so they pushed and pushed till we moved ,without there help I still be in my old home
Thank you Brian for your 5 star review, we are delighted we were able to assist you with your move.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service would use again
Great service. Used twice now and staff are wonderful. They keep you informed every step of the way. Sold quickly and were proactive. I would highly recommend
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAll way very professional and honest…
All way very professional and honest with there advice and quick to deal with any problems and help with a smooth sale
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotAbsolutely fantastic service
Absolutely fantastic service, purchased two houses recently with the agents at the Stockton branch and it’s been seamless! I will also be asking them to handle the management of my property portfolio. Jaynie and Claire have been fabulous. I would recommend this branch for any property related business.
Thank you Neel, I greatly appreciate your review of our Stockton team, Jaynie and Claire will be delighted to read your review. Kind regards, Mark
5/5
TrustpilotGreat service from start to finish.
I couldn’t have asked for anymore from Smith & Friends, loved dealing with Claire and Lindsey !
Thank you for your review of our Stockton team, in particular Claire and Lindsey.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat experience
Everyone at smith & friends has been very kind, professional and helpful. I would definitely use them again in the future.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
3/5
TrustpilotI've received better periodical reports…
I've received better periodical reports than my last agents. Although a lot of my requests aren't being followed up and I'm having to chase them to resolve items.
Hi Jonathan, thank you for your review, I have asked Mark Hodgson to look into the follow up issues and report back to me. In the meantime if you wanted to contact me personally you can do so at marksmith@smith-and-friends.co.ukKind regardsMark SmithManaging Director
5/5
TrustpilotCommunication was brilliant
Communication was brilliant, always answered the phone and were very helpful with any question we had.
Thank you Hannah for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you for all your help and…
Thank you for all your help and support. It’s been very important to look after our tenants who are very loyal and thank you for the outstanding service.
Thank you Richard for taking the time to write this review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVal Wainwright has helped us with a…
Val Wainwright has helped us with a rental property for many years. Her professionalism and expertise on all aspects made it easy to deal with.
5/5
TrustpilotVery good Estate Agents to deal with
Very good Estate Agents to deal with. Communication was courteous and professional.
Thank you Dan for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotLovely and easy process with renting a…
Lovely and easy process with renting a new property, Chloe especially has been super helpful and I appreciate everything she has done!Great company all round. Thank you!
Thank you Jodie for your 5 star review of Chloe and our Ingleby Barwick office. It is greatly appreciated by us all.Kind regardsMark Smith Managing Director
5/5
TrustpilotExcellent service all round
Excellent service all round. Very friendly, experienced and knowledgeable staff. Was a pleasure from start to finish.
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
