5/5
TrustpilotVery helpful team with excellent…
Very helpful team with excellent communication. I would definitely use Smith and Friends in the future
Agent replied · 22 October 2024
Thank you for your review.Kind regardsMark SmithManaging Director
Trusted Agent profile · Hartlepool
Smith & Friends Estate Agents (Hartlepool) reviews
★★★★★
679 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 679 reviews on two platforms, including 29 Google reviews rated 4.4.
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Reviews
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotFantastic hartlepool branch nicola…
Fantastic hartlepool branch nicola richard and all the staff two houses i sold at same time the team is the best ever sorted problems out promptly had lots on my part nothing was any trouble
Agent replied · 22 October 2024
Thank you Susan for your 5 star review of our Hartlepool team.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent Letting agents
I have worked with this company in their capacity as letting agents and estate agents. I have always found them to be responsive, flexible, professional and knowledgable.
Agent replied · 22 October 2024
Thank you Zoe for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotReally helpful staff nothing was out…
Really helpful staff nothing was out there way to help. Thanks for a smooth purchase
Agent replied · 22 October 2024
Thank you Ian for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat staff.
All of the staff at Hartlepool are very friendly and professional. Joanne in particular has been a star!
Agent replied · 22 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat staff
Great staff, always kept in contact and very helpful with change, also exellent value for money, we would highley recommend their services.
Agent replied · 22 October 2024
Thank you for your review, it is greatly appreciated.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service
Communication throughout the sales process was excellent. Smith & Friends did what they said they would do for the agreed price.Friendly and knowledgeable people.
Agent replied · 22 October 2024
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
1/5
TrustpilotBeware
Terrible estate agent i had to deal with which should be avoided. Lies after lies they make things up their self instead of getting information from other party. They don't care what your health status is as to them money matters not you.
Agent replied · 22 October 2024
Hi Rockie, (2 July 2022 @ 8.26pm)If you would like to contact me at marksmith@robinsonsteesvalley.co.uk as I would like to know more about your comments and issues you have encountered. I haven’t been able to locate you from your user name in our records. We pride ourselves in looking after our customers and staff as you will no doubt see in the Trustpilot reviews. Kind regards, Mark Smith, Managing DirectorUpdate - Monday 5 July 2022 4.56pmThank you for your message I look forward to speaking to you tomorrow to look into your review. Update - Thursday 1 September 2022I have replied to you with a full investigation to your comments. Your solicitors are there to represent you and your purchase. I think you should contact them to ask the questions you need answering.Kind regardsMark
5/5
TrustpilotSmith and friends kept me more informed…
Smith and friends kept me more informed than the solicitors did well done thanks
Agent replied · 22 October 2024
Thank you Leslie for your 5 star review, it is greatly appreciate by us all.Kind regardsMark SmithManaging Director
5/5
Trustpilotfriendly staff and sales department are…
friendly staff and sales department are excellent
Agent replied · 23 December 2024
Thank you Nizar for your 5 star review. Best WishesMark SmithManaging Director
5/5
GoogleOne of the best estate agents around, the staff are always available to help with you need it, any and all issues are always dealt with promptly.
Agent replied · 25 October 2024
Thank you Danny for your fantastic review. It is greatly appreciated. Kind regards Mark Smith Managing Director
3/5
TrustpilotCommunication was poor after we agreed…
Communication was poor after we agreed a sale
Agent replied · 22 October 2024
Thank you Michelle for your review, If you would kindly email at marksmith@smith-and-friends.co.uk as I would like to know a little more about your comments and where we fell short of our standards on what we would expect. I greatly appreciate your time in writing this review.I look forward to hearing from you.Kind regardsMark SmithManaging Director
4/5
TrustpilotContacted me in the early stages of my…
Contacted me in the early stages of my purchase and kept me informed
Agent replied · 22 October 2024
Thank you for your review Mandy.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery helpful
Very helpful and kept me informed all the way
Agent replied · 22 October 2024
Thank you Leslie for your review.Best WishesMark SmithManaging Director
5/5
TrustpilotAll the staff I have dealt with have…
All the staff I have dealt with have been professional and helpful. They have kept me informed at every point so I knew exactly what was happening and appear to have been in continual contact with my Solicitors to expedite all matters.
Agent replied · 22 October 2024
Thank you for your 5 star review Linda, we greatly appreciate your review. Best Wishes, Mark
5/5
TrustpilotVery helpful both in shop and over the…
Very helpful both in shop and over the phone will use again .
Agent replied · 22 October 2024
Thank you William for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff were always really helpful
The staff were always really helpful, extremely friendly and kept us informed at all stages of the sale.
Agent replied · 22 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
4/5
TrustpilotI sold the house through the Hartlepool…
I sold the house through the Hartlepool office. The valuation was spot on and the house was sold to the second viewer. All the staff were helpful and answered any questions promptly. I will definitely recommend your estate agency.
Agent replied · 22 October 2024
Thank you Steven for your review of our Hartlepool office, it is greatly appreciated.Kind regards, Mark
5/5
TrustpilotExcellent professional service
Excellent professional service Will definitely use again.
Agent replied · 22 October 2024
Thank you for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotSale of property was done efficiently…
Sale of property was done efficiently and quickly would recommend Smith snd Friends
Agent replied · 22 October 2024
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
Trustpilot5* Service
As first time buyers could not fault the Hartlepool team, mainly dealing with Nicola. Very professional, helpful and excellent communication. Would recommend to anyone! Thank you so much!
Agent replied · 22 October 2024
Thank you Ashleigh for your review of our Hartlepool team, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat communication by Joy in the …
Great communication by Joy in the sales section. She always chased things up and kept everyone informed so things moved along smoothly Experienced and professional
Agent replied · 22 October 2024
Thank you Angela for your 5 star review, it is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotFantastic team work
Fantastic team work , great communication and very professional services selling my home with very minimal stress
Agent replied · 22 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotBailey and Mark have been amazing
Bailey and Mark have been amazing, after having viewed a lot of properties and dealing with other estate agents, they made things very easy and got us moved in very quickly 😀
Agent replied · 22 October 2024
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
