Trusted Agent profile · Hartlepool
★★★★★
679 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 679 reviews on two platforms, including 29 Google reviews rated 4.4.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service
Excellent service, knowledgeable, most helpful and very friendly would certainly recommend Smith & Friends 🤗Thank youJoan Gibson
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat Customer Service
The team have been amazing at keeping us up to date with everything throughout the process, which has been at times, very testing for various different reasons. Andrea and Victoria in particular have been great, so approachable and good humoured! Thank you!
Thank you for your review Emily, we greatly appreciate your kind words and both Andrea & Victoria and the team at Ingleby Barwick office will be delighted to read this review. Kind regards, Mark
5/5
TrustpilotVery friendly and helpful took time to…
Very friendly and helpful took time to listen and explain things
Thank you Pamela for your 5 star review.Kind regardsMark SmithManaging Director
4/5
TrustpilotQuick responses and willingness to…
Quick responses and willingness to problem solve.
Thank you Richard for your 4 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you for being Letting Agent of…
Thank you for being Letting Agent of the year. Thank you for your patience and looking after our family of loyal tenants.
Thank you Richard, the Darlington team will be delighted to read your kind words.Best WishesMark SmithMark SmithManaging Director
5/5
TrustpilotExcellent from start to finish
Excellent from start to finish. Communication strong and they really care about what it feels like as the seller and buyer.Highly recommended
Thank you Angela for your review.Kind regardsMark SmithManaging Director
4/5
TrustpilotA very efficient friendly service
Very helpful friendly staff who kept me updated throughout the sales process.From the valuer to the office staff they were very professional.
Thank you Jan for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotWorking with Smith and Friends
As always. Excellent result Regular updates as the sale progressed and an all round professional service throughout
Thank you Terry for your review.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service
Great service, tricky completion, girls in the office made it a lot easier to sort out. Helpful, pleasant and efficient
Thank you for your 5 star review.Kind regardsMark SmithManaging Director
5/5
GoogleNicolas great, very friendly lady.
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
2/5
GoogleÑever do what they say
Hi Allan, Thank you for your review. Please can you contact me at marksmith@smith-and-friends.co.uk as I would like to know more about your comments. Kind regards Mark Smith Managing Director
5/5
TrustpilotStaff are easily accessible and respond…
Staff are easily accessible and respond in a promptly manner. Jaynie from the Stockton offices has been kind and friendly the times we have interacted. I've had a positive experience so far.
Thank you Maria, your review is greatly appreciated.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent managing agent
Very responsive, friendly and professional.Great managing agent. Been with them for about 3 years and they have consistently provided best in class service.
Thank you Mohamed for your review.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat Estate Agent..
First class service from this estate agent! Friendly staff who communicated with me frequently from the beginning...great marketing of my property and the sale went smoothly...highly recommended!!
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSelling 2 properties
Great to deal with from start to finish, honest and realistic about what asking price to go for, good communication and pushed solicitors to complete right throughout the last bit.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery good service
Very good service. Excellent communication. Pleasant and helpful staff.
Thank you Stephen for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotThank you so much!!
Thank you so much for selling our home. From start to finish the process as been so easy and it’s been a pleasure having you as our estate agent. We can’t thank you enough!
Thank you, Laura, for your fantastic review of our Darlington office, it is greatly appreciated. Best Wishes, Mark
5/5
TrustpilotWarm welcome
Always greeted with a smile and a warm welcome when dealing with the Stockton office.
Thank you for your kind words and lovely review of our Stockton team Gordon.Kind regardsMark
5/5
TrustpilotEfficient and Attentive
Friendly, efficient and customer focussed with staff going above and beyond to help their clients.
Hi James, Thank you for your review, it is greatly appreciated by us all.Best WishesMark SmithManaging Director
5/5
TrustpilotAmazing customer service
Amazing customer service, made the moving process very easy and fast
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotVery helpfull since i had never bought…
Very helpfull since i had never bought a propertyAnswered all my questions Went above and beyond their jobs to helpEasy to get hold of never put on hold or told they would contact you later
Thank you for your fantastic 5 star review Valerie. The Darlington team will be delighted to read this. Best Wishes, Mark
5/5
TrustpilotFriendly efficient staff
Friendly efficient staff , our sale was from a lost relative and they made sure we had no stress - they did everything 🫶
Thank you for your 5 star review of our Hartlepool office. We greatly appreciate you taking the time to write a review.Kind regardsMark SmithManaging Director
5/5
TrustpilotWell known local company with a good…
Well known local company with a good reputation.Always kept me up to date with progress via e.mail and telephone call. I would recommend this company.
Thank you Terry for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat friendly service
Great friendly service. Keep up-to date at every step. Thank you
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Smith Hartlepool won ESTAS awards in one year, most recently 2025.
ESTAS winner in one year: 2025.
ESTAS awards by year, 20252025 1 Best in Postcode ESTAS 2025 winners
Source: ESTAS winners lists, as published, linked by year.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
Yes. Smith & Friends Estate Agents (Hartlepool) won Best in Postcode (TS26) at the ESTAS 2025 awards.
