Trusted Agent profile · Hartlepool
★★★★★
679 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 679 reviews on two platforms, including 29 Google reviews rated 4.4.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotFriendly staff to get the ultimate goal…
Friendly staff to get the ultimate goal and solve some difficult requests.
Thank you Mr Bainbridge for your 5 star review of our Darlington team. Kind regards Mark Smith Managing Director
5/5
TrustpilotStaff were great and knowledgeable and…
Staff were great and knowledgeable and always available to answer any queries.
Thank you for your review Julie and your comments regarding MoveButler are noted. Kind regards Mark Smith Managing Director
5/5
TrustpilotGood service
Helpful, good service
Thank you Scott for your 5 star review, Kind regards Mark Smith Managing Director
3/5
TrustpilotThe key handover was not really…
The key handover was not really pleasant as I have to go to the office to collect it, the signboard *for sale* was not removed until few weeks after I moved in to the property. I still have to go back to collect other spare keys after 2weeks.I suggest hand over of key to a property should be a memorable experience for any client(s).
Thank you Jumoke for your review. As per our conversation I am sorry for the delay in our vendor bringing keys into the office. I m glad you have them all now and are settling into your new home.Kind regardsMark SmithManaging Director
5/5
TrustpilotJoy was fantastic throughout a…
Joy was fantastic throughout a difficult moving process. She was helpful , considerate , communicated when necessary and extremely responsive. My solicitor ( a local firm ) said if you were selling a house you would want joy as the estate agent as she was excellent
Thank you, Laura, for your 5-star review. Best Wishes, Mark
5/5
TrustpilotVery good service all the staff very…
Very good service all the staff very welcoming and helpful so top marks from me 👍👍
Thank you Mr Donkin for your 5 star review of our Hartlepool team. Best Wishes Mark Smith Managing Director
5/5
TrustpilotJoy was fantastic from start to finish
Joy was fantastic from start to finish, being first time buyers this was all new to us both and Joy kept us in the loop with everything that was happening. She was fantastic throuought the whole process
Thank you Adam for your 5 star review, we hope you're settling into your new home.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent Service
We have dealt with the Stockton branch for 6 years as a landlord and they have always given Excellent advice and service. In particular Claire Etheridge has been really professional, efficient and always ready to help, nothing being beyond her remit. Claire is an asset to the business.
Thank you David for your 5 star review, Claire and the Stockton team will be delighted to read your kind words. It’s makes our job very worthwhile. We value Claire greatly. Kind regards, Mark
5/5
TrustpilotWe have recently purchased a property…
We have recently purchased a property from this branch.
Thank you Anita for your 5 star review of our Hartlepool team, we greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotEfficient service
I would like to thank Paige Liddle for all her help securing a tenancy of a property for me this week. She was amazing in getting everything done so quickly and efficiently. Her relaxed professional manner put me at ease in a very stressful situation.
Thank you, Tricia, for your 5-star review. it is greatly appreciated. Kind regards, Mark
5/5
TrustpilotGreat service
Great service from Smith & Friends. Purchased my new home from them and Andrea was very helpful during the process.
Thank you Lauren for your 5 star review of our Ingleby Barwick team and Andrea.Best WishesMark SmithManaging Director
5/5
TrustpilotHighly recommended
First class from start to finish, professional, pleasant, competency from all the staff.Highly recommended Cannot name all the staff, which I should but Megan was outstanding.
Thank you Mr Dixon, we greatly appreciate your review and Megan will be delighted to read your feedback.Kind regardsMark SmithManaging Director
5/5
TrustpilotAbsolutely brilliant service
Absolutely brilliant service, very helpful
Thank you for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotRachel kept us informed at every stage
Rachel kept us informed at every stage, we were dealt with professionally and with care
Thank you Constance for your 5 star review. It is greatly appreciated by us all.Best WishesMark Smith Managing Director
5/5
TrustpilotAll the staff at the Hartlepool branch…
All the staff at the Hartlepool branch have been brilliant throughout this journey special thanks to Rachel Megan Jo Vickey keep up the good work 👍
Thank you Terry for your 5 star review of our Hartlepool office. We greatly appreciate your time to review our business.Best WishesMark SmithManaging Director
5/5
TrustpilotVery helpful
Very helpful, answered all my questions, guided me through the selling and buying of properties.
Thank you Ann for your 5 star review of our Hartlepool team. Best Wishes Mark Smith Managing Director
5/5
TrustpilotVery helpful kept in touch nothing was…
Very helpful kept in touch nothing was to much trouble staff Very pleasant and helped
Thank you Carolyn for your 5 star review of Middlesbrough team, we appreciate your review. Kind regards Mark Smith Managing Director
5/5
TrustpilotNicky and the team worked really hard…
Nicky and the team worked really hard to get me a good tenant.Recommend
Thank you Stephen for your 5 star review,Best WishesMark SmithManaging Director
5/5
TrustpilotFriendly on your side estate agents
Friendly on your side estate agents. Nothing was any trouble
Thank you Ms Wilson for your 5 star review of our Ingleby Barwick team. Kind regards Mark Smith Managing Director
4/5
TrustpilotOK to begin with but to many people…
Thank you to Richard for his honesty which is why we upgraded the review.
UPDATE 9 October 2024 -Thank you for your email Jill and I am aware Richard has been speaking to you and we appreciate your feedback for us to review our processes.I hope you are starting to settle into your new property.Kind regardsMark Hi Jill, thank you for your review, I shall speak to my Manager of the office to get a better understanding of this situation. You can email me directly at marksmith@smith-and-friends.co.uk as I would like to know a little more of your experience.Kind regardsMark SmithManaging Director
5/5
TrustpilotHartlepool office was very helpful
I was selling my close relatives house and live over 250 miles away, so thought selling was going to be a challenge. The Hartlepool office was excellent, checking the property in line with the insurance requirements, arranging viewings etc. I did very little. They kept me fully informed, and it was a painless sale. They were a great help during this time.
Thank you for your 5 star review of our Hartlepool office, we greatly appreciate your review. Best WishesMark SmithManaging Director
5/5
TrustpilotHartlepool office was very supportive
I was selling my close relatives house and live over 250 miles away, so thought selling was going to be a challenge. The Hartlepool office was excellent, checking the property in line with the insurance requirements, arranging viewings etc. I did very little. They kept me fully informed, and it was a painless sale. They were a great help during this time.
Thank you Martin for your 5 star review of our Hartlepool team. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
5/5
GoogleMany thanks to Nicola and the team at the Hartlepool branch for their great work. Friendly and professional, and and negotiated 4 excellent offers on our property. Would definitely recommend them.
Thank you Alexandra for your 5 star review. It is greatly appreciated. Kind regards Mark Smith Managing Director
5/5
TrustpilotWe would 100% recommend Smith & Friends to our friends and family.
We used Smith and Friends to sell our home, from start to finish, they made the process extremely easy and kept us informed throughout.The photos that were taken showcased our home perfectly, this definitely contributed to us accepting an offer within a week of it going up for sale. We would 100% recommend Smith & Friends to our friends and family.
Thank you Mr & Mrs Daurge for your 5 star review. It is greatly appreciated by us all. Thank you for choosing Smith & Friends.Best WishesMark SmithManaging Director
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Smith & Friends Estate Agents (Hartlepool) hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
