Smith & Friends Estate Agents (Hartlepool) reviews

★★★★★ 4/5

Trustpilot

Very pleasant and helpful women

Very pleasant and helpful women, when things got a bit stressful they were there for me !

Thomas · 26 June 2026

★★★★★ 5/5

Trustpilot

Rental Property

I can’t praise Smith & Friends enough! They bent over backwards for me! I would recommend them to anyone. I would like to personally like to thank Mark & Hayden for all your efforts, it’s very much appreciated!

Luke · 21 May 2024

★★★★★ 5/5

Trustpilot

Excellent service and communications

Charlotte, Leah and the team did a great job getting the sale done after an earlier offer accepted was unexpectedly withdrawn. Highly recommended.

Mark · 1 January 2026

★★★★★ 5/5

Trustpilot

I had a great experience

I had a great experience. All ladies were very helpful, perfect communication. I would use Smith & Friends Estate Agents again. Thank you.

Christina · 11 May 2026

★★★★★ 5/5

Trustpilot

Hartlepool branch

This was our first time selling property in England and I'm so glad we chose Smith & Friends in Hartlepool.

Tas · 2 June 2026

★★★★★ 5/5

Trustpilot

Helpful staff

The staff were very helpful with the sale of my house when I needed forms downloading they printed them out for me and even helped fill them out. I would like to say a very big thank you to Joanne from the Hartlepool branch she was amazing

Ms · 8 November 2023

★★★★★ 5/5

Trustpilot

"Outstanding Service - Highly Recommended!"

From the very first interaction, their professionalism and dedication were evident. Ellie took the time to understand exactly what I was looking for and went above and beyond to find the perfect property that met all my needs.The communication throughout the process was exceptional. They kept me informed at every stage, answered all my questions promptly. The entire process, which can often be stressful, was made smooth and seamless.If you are looking for a reliable and efficient letting estate agent, look no further. Thank you for making this a stress-free and positive experience!

Maria · 21 August 2024

★★★★★ 5/5

Trustpilot

They where helpful and gave me timely…

They where helpful and gave me timely updates through the process of purchasing our home

Customer · 3 July 2026

★★★★★ 5/5

Trustpilot

Lovely, friendly staff & stress free …

Everyone I’ve spoken to at the Ingleby Branch has been amazing. Victoria and Andrea especially have been lovely & helped throughout the whole process. It was a long 7 months so the help was very appreciated during the ongoing stress. They happily reached out to contacts for me when I struggled to get responses so kept things moving. Overall great experience :)

Emily · 20 May 2022

★★★★★ 1/5

Trustpilot

I would not sell my house with these…

I would not sell my house with these people badgered while I was buying advised by one not to have a survey to realise when I bought the house ive water leaks everywhere and drains not covered for sewage ..no pipes going into drain from boiler ive had a plumber out who also noticed all this aswell.unhelpful unless they are pushing a sale don't care about the buyers so if I sell it won't be through these .I would like to add some of the girls are lovely and was helpful and did do a lot while I was buying but the attitude of some of the others that's caused this review

Karen · 2 August 2024

★★★★★ 5/5

Trustpilot

Outstanding customer service

From the moment our house was put on the market to the day of completion we were so pleased that we asked Smith and Friends to sell our house. Everything about the selling process was expertly and professionally explained to us in person. The advertising of the property was superb with extras such as drone footage. Throughought the sale we were kept up to date of proceedings by the diligent, courteous and friendly staff. Altogether a positive experience and recommend Smith and Friends for your next property sale/purchase.

John · 30 July 2024

★★★★★ 5/5

Trustpilot

Would highly recommend

Excellent communication from start to finish. Staff friendly and helpful throughout. Would highly recommend.

Martin · 26 June 2026

★★★★★ 5/5

Trustpilot

Poperty Sale

Made selling our elderly mother’s property very easy with good communication and service

Keith · 3 July 2026

★★★★★ 5/5

Trustpilot

Good experience dealing with this estate agents

Smooth communication is the highlight of the service received from this estate agent

Viyaleta · 3 July 2026

★★★★★ 4/5

Trustpilot

Overall good service

There was a good number of prospective buyers. Staff arranging viewings were efficient but also had time to chat. Staff liaison with my legal firm was good. I should have been notified that the EPC was out of date and that it was not their responsibility to do this.

Mr · 5 July 2023

★★★★★ 5/5

Trustpilot

Great experience selling a home

Great experience selling a home! The team were all amazing from start to finish. Great communication through the whole process. Would definetly use them again.

Mrs · 26 March 2026

★★★★★ 5/5

Trustpilot

Hayden was amazing over email and…

Hayden was amazing over email and phone, he was very fast to respond and very friendly. Ken showed me round the property he answered all my questions and was extremely nice, giving me lots of information on the property

Chelsea · 8 February 2024

★★★★★ 3/5

Trustpilot

Disappointed

I was a buyer in this process.Not enough staff to allow us to view the house when we wanted. Viewing staff pleasant.Sales staff very helpful with negotiation with vendor. Sales progression could have communicated more frequently and did not seem to know very much about vendor details or timings. I had the impression she was totally overworked.When we picked up the keys the staff member I spoke with was unhelpful and dismissive. Disappointing experience.

Mr · 1 October 2024

★★★★★ 5/5

Trustpilot

Very informative throughout the process…

Very informative throughout the process of selling our property. Great communication throughout from Megan who was excellent and understanding of our situation.

David · 13 April 2026

★★★★★ 5/5

Trustpilot

Great Communication

Robinson’s were our first experience with estate agents and they made it such a positive one. Great communication throughout, from viewing properties, to listing and selling ours. Nicola was very helpful, easy to get hold of and generally made the process feel less daunting. Will definitely use Robinson’s again.

Mrs · 15 May 2023

★★★★★ 5/5

Trustpilot

Well done Steffi!!

I had a lousy solicitor,one of your recommended ones but Steffi Hughes kept me informed of the progress,or lack of it by being in contact with solicitors on each side of the sale and keeping me abreast of her findings, nothing was too much bother!!!

Tony · 14 August 2023

★★★★★ 5/5

Trustpilot

Great service fabulous staff.

Fabulous service from all the team. Toni who valued my property was excellent. Elaine was fantastic at keeping me informed every step of the way. I cannot praise them enough. Will use again if I ever move. Thank you guys at Marton Road branch your fantastic.

Mr · 6 July 2023

★★★★★ 3/5

Trustpilot

Whilst the experience with the staff at…

Whilst the experience with the staff at the Marton branch was good, as far as we were concerned the iamsold team were part of the bigger team and our experience with them was frustrating. Initially we were told that the auction process would take up to 56 days. The initial offer was accepted on 9/1/24. Completion did not take place till 23/4/24, 103 days later. The delay cost us financially due to the changes in CG tax. We later found out that the buyer wanted to purchase as a business that was not even registered till the end of January. This was the reason for the excessive delay. The communication throughout from iamsold was poor with emails from our solicitor often not being responded to. Unfortunately this reflects on your business as this is who we signed the contract with.

Maria · 17 May 2024

★★★★★ 5/5

Trustpilot

Smith & Friends Hartlepool- excellent

Smith and Friends Hartlepool have sold two of my properties now and each time I felt that the experience has been excellent. The staff are knowledgeable and nothing is too much trouble. Their pricing is competitive and they make sure to keep me informed every step of the way. From valuation to setting the completion date they've been professional and trustworthy. Thank you to the whole team.

Heather · 6 December 2024