Trusted Agent profile · Hartlepool
★★★★★
680 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 680 reviews on two platforms, including 29 Google reviews rated 4.4.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotExcellent service received upon selling our property.
The service we received was very friendly and assisted with any queries we had. We were-always kept in the loop with any updates.Lyndsey was our agent who looked after us. Very efficient and very friendly. We are very pleased with the service we received.Many thanksBrian Mulhearn
Thank you Brian for your 5 star review.Best WishesMark SmithManaging Director
5/5
TrustpilotClaire Aitken
Claire Aitken was really helpful showing us around the property I was interested in as well as telling me info about the local area as well as other opportunities that may be of interest to me. As a leader in sales I appreciate good and honest service. In times like today it’s important keeping great staff who do a great job.
Thank you Arsalan for your review.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat service and communication all the time
The staff were great and friendly, they chased buyer and solicitors to progress the completion of sale and gave regular updates.
Thank you Richard for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotProfessional and supportive
Every staff member has been supportive and kept us up-to-date throughout the sale process. They have given accurate advice in a timely manner and would thoroughly recommend Smith & Friends.
Thank you Carole for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotGood experience
The charges for selling our property were very competitive. The staff were friendly and efficient, and kept us up to date with what was happening. Would use them again.
Thank you David for your 5 star review. We greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotVery professional and supportive.
Sorry this is late in posting... Thank you so much Andrea, Eleanor and Mark for your support throughout the sale of my property. I faced stressful times, however, you all reassured me and supported me every step of the way, even when the house was sold you still listened. Very professional. THANK YOU! Xx
Thank you Miss Kinder for your 5 star review of our Ingleby Barwick team. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotPROPERTY SALE/RENTAL
I wished to sell a property and asked this company to handle the sale for me. I was unable to receive an acceptable offer so this company very quickly found me an excellent tenant/rental income. Everything was handled very professionally and I am delighted with the service given.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotLindsey in the Stockton branch was…
Lindsey in the Stockton branch was absolutely brilliant through a turbulent process, she really did put the hard yards in for us despite hitting several brick walls. Can’t thank her enough.
Thank you Rob for your 5 star review, happy new home! Kind regards Mark Smith Managing Director
5/5
TrustpilotGood people make the difference.
Buying and selling houses, is now known to us, as a bit of a minefield; many things are out of our control, and there are many variables.
Thank you Sean for your wonderful review of our Stockton team, we greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotHelpful friendly staff
Helpful friendly staff, efficient, and professional.
Thank you Paul for your 5 star review, we greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
5/5
TrustpilotAll the staff involved in my house…
All the staff involved in my house search and now renting have been fantastic with everything
Thank you Paul for your 5 star review, we greatly appreciate your review. Best Wishes Mark Smith Managing Director
5/5
TrustpilotExcellent service from Andrea and…
Excellent service from Andrea and Rachael, from start-finish. I would definitely use and recommend Smith & Friends.
Thank you Ian for your 5 star review of our Ingleby Barwick team in particular Andrea & Rachael. We greatly appreciate your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotFirst house purchase!
Very helpful and friendly! Quick to get back to you, and very well organised! Helped throughout my whole process!
Thank you for your 5 star review, Kind regards Mark Smith Managing Director
5/5
TrustpilotStockton Branch
Lindsey in the Stockton office has gone above and beyond to help close the sale of my mams property. Chasing soliciters and buyer up. Always available for an update.
Thank you Yvette for your 5 star review our of Stockton team. Kind regards Mark Smith Managing Director
5/5
TrustpilotReally great experience all really nice…
Really great experience all really nice staff. We especially need to say thanks to Olivia who was amazing. She answered all our questions and was really supportive the whole way through. As first time letters it was a really positive experience and having Olivia made it really easy
Thank you Evelyn, we really appreciate your time and review of our Darlington team and Olivia in particular. She will be delighted to read your kind words.Kind regardsMark SmithManaging Director
5/5
TrustpilotHad a good experience throughout
Thank you Asma for your 5 star review. Kind regards Mark Smith Managing Director
5/5
TrustpilotAmazing service from start to finish
Amazing service from start to finish. Extremely efficient, kept up to date with progress every step of the way.
Thank you Julie for your 5 star review, we greatly appreciate your kind words. Best Wishes Mark Smith Managing Director
4/5
TrustpilotHouse Sale Aug 2024
The start of the process was great and the getting us engaged in the process was good, sold a great vision for the company and the process, this wasn’t always followed through at the same speed with slow comms, E.G the selling vendor always seemed one or two days ahead of Smith and Friends. Smith and Friends need to look at the flow of data and some times too many people are involved which creates delays and frustrations for the seller. Overall good but could have been much better with some simple tweaks. Thanks
Hi Lee, Thank you for your valuable feedback. We are continually reviewing our processes to make for a better experience.Best WishesMark SmithManaging Director
4/5
TrustpilotVery helpful staff especially Lee who…
Very helpful staff especially Lee who was very helpful and reassuring about the process at a time when rules for renting were changing
3/5
TrustpilotLimited professional input
Friendly interactions throughout but only limited support and advice provided. At the viewing stage the staff member freely admitted she had no knowledge of the property and was attending on behalf of one of her colleagues. Offer stage support was fine. But later in the process, when I needed support to deal with an issue with the seller it felt that they were reluctant to get involved. I understand the seller is ultimately their client but all the same it was difficult to see what professional expertise they brought to the party. Disappointing.
Hi Claire, thank you for your review. I have contacted the office manager for his feedback on this and I shall contact you shortly.Kind regardsMark SmithManaging Director
5/5
TrustpilotReliable. Honest and candid
Reliable, well resourced agency. Candid valuer. Helpful staff with good systems who follow up on any issues. Not over reliant on internet systems and readily available to discuss to face to face on on the phone
5/5
Trustpilotvery good service you give use with…
very good service you give use with selling our house i could not wish for a better company thank you all we would highly recormend smith and friends all how work for them great company
5/5
TrustpilotHighly Recommend ***
Amazing! Ellie from the ingleby Barwick branch assistance in finding a new home was truly exceptional. Her expertise, dedication, and care throughout the entire home search process were invaluable. Ellie's deep knowledge of the housing market and her commitment to understanding my needs made the experience smooth and stress-free. Her attention to detail and personalized approach ensured that I found the perfect home. I am grateful for Ellie's guidance and support, and I highly recommend her to anyone in search of their dream home. Thank you, Ellie, for making this journey so positive and rewarding. You are a superstar :)
Thank you for your fantastic review of Ellie and our Ingleby Barwick team. We and Ellie greatly appreciate your kind words.Best WsihesMark SmithManaging Director
5/5
TrustpilotFantastic from the first contact very…
Fantastic from the first contact very good information at all stages, Attention to detail in all the photographs, We had a offer in 2 days and sold it to them. Thank you so much
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