Trusted Agent profile · Hartlepool
★★★★★
680 reviews across 2 platforms
106 York Road, Hartlepool, TS26 9DE, TS26 9DE
Part of Smith & Friends Estate Agents, see every office.
Smith's office in Hartlepool, at 106 York Road, is rated 4.8 out of 5 across 680 reviews on two platforms, including 29 Google reviews rated 4.4.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotAbsolutely brilliant
Mark, Chloe and the team at the Ingleby branch are absolutely superb! So professional, helpful and friendly. Nothing is ever too much trouble and I would highly recommend them! Thank you :)
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotSold in days Did not expect my home to sell in 4…
Did not expect my home to sell in 4 days staff wonderful polite and happy each time you see them great service and well done 😀 👍
5/5
TrustpilotSale of our home and purchase of another
Manj was really helpful and really worked to get deals on both our sale and the purchase. Would recommend Smith and Friends.
Thank you Sarah for your 5 star review of Manj, he was delighted to read your feedback as we were.Best WishesMark SmithManaging Director
5/5
TrustpilotGreat team
Great team who were always willing to go out of their way to help. Friendly, knowledgeable and extremely
Thank you Damien for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
5/5
Trustpilot10/10 Estate Agent
If you want an estate agent that provide’s 100% customer service then use Smith & Friends. I have recently sold my property with this agency and Mark, Manj and Andrea have been absolutely amazing, they went above and beyond to provide 100% customer service, putting my mind at ease and always on hand to answer queries. I was constantly updated at every step and they filled me with utter confidence in their ability to get the job done in a quick, efficient and hassle free manner. I would highly recommend this agency. Thank you again Mark, Manj and Andrea for a job well done, your all super stars
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotHelpful service
Smith & Friends Estate Agents made selling my home easy. The team was helpful, kept me informed, and handled everything smoothly. I highly recommend them.
Hi Bernard, thank you very much for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotHighly recommend Smith & Friends
Excellent service from Smith & Friends on the sale of my house. From the initial evaluation to completion they were always available for advice and assistance.Within 24 hours of the house going on the market, we had eight viewings booked and received an acceptable offer within 48 hours. All staff were professional and knowledgeable. They were all so friendly and I have no hesitation in recommending them.
Thank you Peter for your 5 star review, it is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotGreat team
Great team. Always available and can't do enough.
Thank you Mr Paylor for your 5 star review of our Hartlepool team. Kind regards Mark Smith Managing Director
5/5
TrustpilotEasy Transaction
With Thanks to Nicola Middleton & Rachael Purkis of Hartlepool Branch for all there help and assistance of purchasing my new home. Viewing arranged with ease. Phone and mails always promptly answered. I was kept fully updated throughout purchase and would most certainly use again.
Thank you Bryan for your 5 star review of our Hartlepool team and in particular Nicola & Rachael, they are very valued members of our team.Kind regardsMark SmithManaging Director
5/5
TrustpilotExcellent.... Again
Have used three times to sell and once to manage a let. Excellent on all occasions.
Thank you Matt for your 5 star review, we greatly appreciate your repeat business and recommendations to others. Kind regards Mark Smith Managing Director
5/5
TrustpilotExcellent service
Robinson’s have been excellent with the sale of our property from the instruction through to completion, from everyone organising viewings through to assisting with the sale itself and a special mention to Joy who has been extremely helpful and throughout the process l would certainly recommend using them if you are considering selling your home
Thank you for your brilliant review of our Darlington team Vicki. Joy and the team will be delighted to read your kind words. Best Wishes, Mark
5/5
TrustpilotFantastic service from putting our home…
Fantastic service from putting our home up for sale it sold in two days lovely staff done a fantastic job special thanks to Nicola
Thank you Mr & Mrs Ross for your lovely review. Kind regards Mark SmithManaging Director
5/5
TrustpilotAndrea was fantastic
Although the sellers pulled out of my purchase just prior to completion, Andrea was amazing and has been a great support along the way, even offering support after the purchase had fallen through
Thank you Melanie for your 5 star review of Andrea and our Ingleby Barwick team.Kind regardsMark SmithManaging Director
5/5
TrustpilotThe staff are throughly professional in…
The staff are throughly professional in their service.Friendly and ready to advise...making the purchasing process smooth and problem free...always obliging and ready to help..
5/5
TrustpilotAbsolutely Amazing and Caring Team
As a first-time buyer, I honestly had no idea what I was doing and felt completely overwhelmed by the whole process.
Thank you Keitan for your fantastic 5 star review of our Stockton team, we really do appreciate your kind words and good luck in your first home. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat experience in buying our first…
Great experience in buying our first home. We were tenants with them and the process was exactly how it is was described it would be. Check out of rented property was good and their mortgage adviser helped us with our purchase, Chris at HNW assisted with our legals and the sales staff were polite and always returned calls or emails even the most trivial things. Highly recommended.
Thank you Louise for your 5 star review of our Stockton office. We greatly appreciate your kind words.Best WishesMark SmithManaging Director
5/5
TrustpilotWould like to thank the Stockton office…
Would like to thank the Stockton office for handling the sale of my house. In particular Lindsey has gone the extra mile to make a stressful time smoother. She helped keep the sale on track, keeping me informed along the way. Very friendly and professional throughout. Couldn't recommend this team highly enough
Thank you for your review Annabel, Lindsey will be delighted to read your review. Best Wishes, Mark
5/5
TrustpilotThe staff are extremely helpful
The staff are extremely helpful. They work hard to resolve any problems, and keep you informed at each stage.
Thank you Mrs Hoskisson for your 5 star review of our Middlesbrough team. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat service!
Easy process, great communication. Fought to get us more info from buyer and their solicitor when things weren't progressing. Great service!
2/5
TrustpilotSmith and friends were the estate…
Smith and friends were the estate agents, and you had the house builder.
**UPDATE 9 June 2026** I checked in with the new owner and boiler is working after part was replaced. The review doesn't reflect the service levels we provide in my opinion and as we are not gas engineers we didn't know the boiler had an internal leak. **UPDATE 30 April 2026** Hi Tommy, the gas engineer advises me that the boiler has been fixed and the vendor will be paying the invoice. We apologise for any inconvenience but as mentioned previously we are not gas engineers and there wouldn't be in a position to sign it off as your review states. With very best wishes. Mark Smith Managing Director Hi Tommy I am sorry to read your review and as per our conversation last night I hope the gas engineer has been in contact with you. We inspect the property for security and meter readings not testing the services as we are not qualified gas or electric engineers. I shall take this situation up with the vendor on your behalf. Kind regards Mark Smith Managing Director
5/5
TrustpilotGreat experience,from start to finish.5 stars
Ellie was extremely helpful,I would not hesitate to use Smith and friends estate agents again,everything went smoothly,5 stars.Kind regardsBob
Hi Sandra,Thank you for your 5 star review of our Ingleby Barwick office and Ellie.Kind regardsMark SmithManaging Director
5/5
TrustpilotSmith and Friends
Smith and Friends were extremely helpful and made the whole process of buying a property as stress free as possible. I would highly recommend them.
Thank you for your 5 star review. It is greatly appreciated by us all.Kind regardsMark SmithManaging Director
5/5
TrustpilotHelpful and responsive.
Smith and Friends were helpful and, whenever I had queries or problems, they were quick to respond.
Thank you Darren for your 5 star review.Kind regardsMark SmithManaging Director
5/5
TrustpilotOne person can make a huge difference
It was one person really that made a very difficult process bearable.
Thank you Tracey for your review of our Stockton team, in particular Lindsey. She will be delighted to read your review and we value Lindsey very much so in our company. Kind regards Mark Smith Managing Director
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