Trusted Agent profile · Hartlepool
★★★★★
1,037 reviews across 2 platforms
Elwick Road, Hartlepool, TS26 0LQ
Part of Duchy Homes, see every office.
Duchy Homes's office in Hartlepool, at Elwick Road, is rated 4.6 out of 5 across 1,037 reviews on two platforms, including 5 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Duchy Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotWe couldn’t have had a better…
We couldn’t have had a better experience with the house reservation and part exchange deal on our property, thanks to the lovely professional Gillian at Nantwich kingsbourne. 5 stars.John & hazel
Good afternoon,Thank you for your kind feedback about Gillian. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
4/5
TrustpilotI am greatly appreciative the DWH sales…
I am greatly appreciative the DWH sales team, which are doing well and make me satisfaction. But overall the building quality got a lot of minor issues, that’s need to improve in the future.
Good evening,Thank you for taking the time to leave this review and I'm sorry to hear of your experience so far. Please be assured that your comments will be highlighted to the team and we will ask that someone contacts you. Kind regards, Ros
5/5
TrustpilotHannah at Brookwood
Hannah at Brookwood, pevencey, very helpful and caring.. let's get further down the line
Hi Lesley. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Hannah gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotExcellent service
Excellent service. All my questions answered. Kept up to date with progress of the new house . Would highly recommend.
Good morning,Thank you for your valuable feedback, Carol, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotGreat experience so far
Great experience so far, our sales rep is very considerate and understanding as to what is important to us
Hi Anya. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
5/5
TrustpilotAll the staff are very helpful and…
All the staff are very helpful and accommodating. We have not yet moved in to our new home but can't wait to do so.
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
4/5
TrustpilotAll information given by Charlotte…
All information given by Charlotte honest and reliable and a very pleasant lady
Good morning,Thank you for your lovely feedback about Charlotte. We will share this review with the division and she will be so pleased to read it. Kind regards, Ros
5/5
TrustpilotCountesswells development in…
Went to Countesswells development in Aberdeen. Met Michael H, he was excellent, explained everything about the new house/ development in detail. He answered all our questions. Very satisfied customer.
Good morning,Thank you for your kind feedback about Michael. We will make sure he sees this and he will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotTop Team at Ecclesdon Park
The team at Ecclesden park are amazing. Very knowledgeable, helpful and go the extra mile to try and make things happen. We have nothing but praise for them all.Thank you so much
Good morning,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
5/5
TrustpilotThe whole process was very smooth and…
The whole process was very smooth and we were in within 2 months of reservation. Could not be happier with our new purchase.
Good morning,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotGreat job done and service
Paint works completed by Andy W, really quick getting the job done, left no mess at all and looks great now finished!
Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotOutstanding level of customer care
Outstanding level of customer care, home built to the highest quality!
Hi Ross. Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotI’m very happy with the service I have…
I’m very happy with the service I have received and I’m glad that someone out there is happy to help at any time and with anything that you need.Thank you very much Beverly.
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once you're settled in! Kind regards, Ros
5/5
TrustpilotGreat experience!!
Our process for house reservation was very easy and explained very well!!
Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
5/5
TrustpilotWaterside Waverley
Very knowledgeable and helpful ladies in the site office. They explained every step of the sale thoroughly.
Thank you for taking the time to leave this review. We are delighted to hear that you found the on-site sales team to be so helpful. We wish you all the best for the rest of the journey into your new home. Best wishes, Lily
5/5
TrustpilotKate the sales person was great and…
Kate the sales person was great and efficient went the extra mile to help.
Good evening,We are so happy to hear that you had a positive experience with our sales team. We strive to provide our customers with the best possible service, and we are thrilled to know that you were impressed with Kate's efficiency and willingness to go the extra mile.Kind regards, Ros
2/5
TrustpilotYou can never get hold of the sales…
You can never get hold of the sales office. Don’t answer the phone and messages cannot be left as VM is full.
Good morning, Andy. Your review is very important to us, and we’re genuinely sorry that this was not a better experience for you. I am going to escalate your concerns with our team and ask that you are contacted regarding these points.Best wishes, Cara from the David Wilson Homes team.UPDATE:Good morning Andy,I understand you have now been in direct contact with our sales team.Kind regards, Ros
5/5
TrustpilotLadden Garden Village
Claire and the rest of the team have been so helpful throughout the process. Always providing me with all the relevant information.
Good morning,Thank you for your kind feedback about Claire and the team. We will make sure they this and they will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotAmazing experience
Amazing experience, all staff couldn’t do enough for us.
Thank you for your valuable feedback, Darren, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotWe have been well treated each visit we…
We have been well treated each visit we make to Dunmow. Courtney, Holly and Kate have really welcomed us and have been knowledgeable to all our queries.
Good afternoon,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
5/5
TrustpilotDWH homecare - Keith
Keith does on excellent job, it is a pleasure having him in the house. He always offers helpful advice on home care and maintenance issues.
Good afternoon,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team.Kind regards, Ros
5/5
TrustpilotAnne the sales executive at drakelow…
Anne the sales executive at drakelow park is so nice, friendly helpful every question you have she will answer try & answer them the experience we got for buying our new home was effortless.
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Anne gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotExcellent customer service
Excellent customer service, with a friendly attitude. Professional customer care & advice
Good afternoon,We appreciate your kind words and are thrilled to hear about your positive experience. It's wonderful to know that our customer service team provided you with a friendly and professional experience. We strive to provide excellent service to all our customers, and your feedback motivates us to continue doing so.Kind regards, Ros
5/5
TrustpilotInformative and friendlyPlenty of information at every step of…
Plenty of information at every step of the way and very helpful staff.
Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. We will share your feedback with the Applegate Park team. Wishing you many happy years in your new home. Kind regards, Lily
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Duchy Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
