Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSales process
Very helpful sales person, who has guided us through the reservation process with clarity and good levels of information. Hope the process from now lives up to the early interactions
Tony · 22 October 2023
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once you're settled in! Kind regards, Ros
★★★★★ 5/5
TrustpilotThe process from start to finish was…
The process from start to finish was really smooth. The sales agents always had time for our concerns. Up to now excellent from start to finish
Simon · 22 January 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent
Matt, Lucy, Elaine and anyone else I've had dealings with to date have been absolutely superb. They have answered questions without delay, are professional, courteous and helpful. 5 ⭐️s from me.
JASON · 27 September 2023
Agent replied · 16 June 2024
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Matt, Lucy and Elaine gets to see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotIan & Andy
Ian and Andy both addressed the situation with professionalism, efficiency and went above and beyond for us. Massive thanks to them both.
Luke · 11 April 2024
Agent replied · 16 June 2024
Good morning,Thank you for your valuable feedback, Luke, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotHighly recommended
The process was explained very well, all questions were answered and Rebecca has the most patience of anyone I've ever met!
Colin · 29 April 2024
Agent replied · 16 June 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Rebecca gets to see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent customer service
Marketing staff were excellent and knowledgeable about the chain as they were proactive throughout the process.Understanding when things were not going to plan
Pauline · 20 March 2024
Agent replied · 16 June 2024
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotHelpful knowledgeable staff with great…
Helpful knowledgeable staff with great customer focus.
Catherine · 15 December 2024
Agent replied · 24 December 2024
Good evening,We appreciate your kind words and are glad to hear you had a positive experience with our staff.Kind regards, Ros
★★★★★ 5/5
TrustpilotJob done, no messing.
Everyone involved from sales people to site builders to solicitors were speedy, efficient, professional and very helpful. Buying a house made as simple as it should be.
Ann · 23 December 2023
Agent replied · 16 June 2024
Good afternoon,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! Kind regards, Ros
★★★★★ 4/5
TrustpilotReally good experience with sales team
Really good experience with sales team. However, legal team did not live up to the deadlines set by themselves causing considerable anxiety.
David · 5 April 2024
Agent replied · 16 June 2024
Good afternoon,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes and we will pass your feedback to the appropriate team.Kind regards, Ros
★★★★★ 5/5
TrustpilotNew home
What could have been a stressful experience was minimised by the great staff at DWH, namely Gillian and Houyam. Their responsiveness and patience really made a difference.
Karen · 18 December 2023
Agent replied · 16 June 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Gillian and Houyam see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotAmazing from the start thank you to…
Amazing from the start thank you to both Roddy and Janet for making this process so much easier for us. Can’t wait to move in
Customer · 29 January 2024
Agent replied · 16 June 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Roddy and Janet get to see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotFitz and Kim have been extremely…
Fitz and Kim have been extremely helpful with any queries from the start of the process. Always informed us of each step and keeping us to date.
Nigel · 15 December 2023
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotSales team and Torrance park are very…
Sales team and Torrance park are very helpful and welcoming.
Sam · 25 October 2024
Agent replied · 23 November 2024
Good evening,Thank you for your kind words! We're thrilled to hear that you had such a positive experience with our sales team at Torrance Park. We strive to create a welcoming and helpful environment for all our customers, and your feedback is greatly appreciated.Kind regards, Ros
★★★★★ 5/5
TrustpilotCenturion Meadows, Burley in Wharfedale.
Superb service up to now from Harpinder,, we are very happy so far, hoping the rest of the purchase /part exchange continues to run as smoothly..
CustomerJohn · 29 December 2023
Agent replied · 16 June 2024
Good afternoon,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 5/5
TrustpilotSmooth process
Everyone has been very helpful. Nothing is too much trouble for Zoe, Robin and Sean
Nicola · 27 July 2024
Agent replied · 24 August 2024
Good evening,We are delighted to hear that you had such a positive experience. It's wonderful to know that our team members were so helpful and went above and beyond to assist you. We appreciate your kind words and will share your feedback with Zoe, Robin, and Sean.Kind regards, Ros
★★★★★ 5/5
TrustpilotExciting
Working as a team to make each step of buying your home as easy and stressless as possible. Providing support and reassurance.
Byrne · 17 March 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 5/5
TrustpilotVery positive experience from start to…
Very positive experience from start to finish. Sales staff were excellent and the house is beautifully finished and the estate is very well designed.
Natalie · 2 February 2024
Agent replied · 16 June 2024
Good afternoon,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and the service you have received. We will pass on your feedback to the local team. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotBrilliant service .
Brilliant service .. so happy at the thought of my new home
Ms · 10 September 2024
Agent replied · 23 October 2024
Good evening,We're thrilled to hear you're so happy with our service! It means a lot to us that we could play a part in your journey to a new home. We wish you all the best in your new home.Kind regards,Ros
★★★★★ 4/5
Trustpilothelpful staff
Excellent staff and service, but poor wifi connection in show room, making the upload of information for purchase of house very time consuming.
Shirley · 19 February 2024
Agent replied · 16 June 2024
Good evening,Thank you for your valuable feedback, Shirley, it is very much appreciated and we have passed it on to the local management team. Kind regards, Ros
★★★★★ 5/5
TrustpilotThe whole team have been amazing from beginning to the end . We are delighted with our forever home.
The whole team have been amazing
Sharon · 6 December 2024
Agent replied · 24 December 2024
Hi Sharon. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the St Johns View team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotExcellent house beautifully finished
Excellent house beautifully finished DWH made the buying experience very smooth. Sales and site team seem very helpful and genuine to
Mr · 24 March 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotIt was a nice experience for us
It was a nice experience for us . Rachel who was in the office was really wonderful and explained all the details .
Dr · 12 February 2024
Agent replied · 16 June 2024
Good evening,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotGood customer care
Good customer care. Very knowledgeable and informative. Kate did everything she could to help us in the process.
Good · 18 May 2024
Agent replied · 16 June 2024
Good morning,Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Kate gets to see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotSmooth and clear
I reserved my now house, and the seller was clear and exhaustive about the property and the purchase process. Honestly nothing to complain.
Francesco · 6 February 2024
Agent replied · 16 June 2024
Good afternoon,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
