Trusted Agent profile · Hartlepool
★★★★★
1,027 reviews across 2 platforms
Elwick Road, Hartlepool, TS26 0LQ
Duchy Homes's office in Hartlepool, at Elwick Road, is rated 4.6 out of 5 across 1,027 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotFirst visit
Rebecca in the sales office very friendly and goes above and beyond to help. Nothing is too much bother
Good morning,Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Rebecca gets to see your great feedback! Kind regards, Ros
5/5
Trustpilotsmooth…
Quite accommodating and the process was smooth
Good morning,We're pleased to hear that you found our process accommodating and smooth. Your positive feedback is greatly appreciated and will be shared with the local team.Kind regards, Ros
5/5
TrustpilotFantastic customer service
Fantastic customer service so far on reserving our new home. All of our questions have been answered with quick response.
Good evening,Thank you for your valuable feedback, Lizzy, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotThe sales team are really friendly and…
The sales team are really friendly and professional. We have had a great experience choosing our new home to be. We can’t wait to move in.
Good evening,Thank you so much for taking time to share your David Wilson Homes experience! Kind regards, Ros
5/5
TrustpilotFantastic service from the Sales staff
Fantastic service from the Sales staff, and the site team.
Hi Nicola. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
5/5
TrustpilotYour sales team in Oxfordshire ,Kingsgate,Kathryn and Trish
Your sales team in Oxfordshire , Kingsgate do a good job, Kathrynand Trish explain clearly what is theProcedure to buy a new house.
Good afternoon,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotAndy wooding and Ian McDonnell were…
Andy wooding and Ian McDonnell were brilliant today. Their work was superb and efficient couldn’t recommend any more! 10/10
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Andy and Ian get to see your great feedback! Kind regards, Ros
4/5
TrustpilotGood customer service
Good customer service, We give it to Bronte , very professional.
Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotBarbara
Barbara, the sales advisor, was friendly, helpful and professional and made a good cup of tea! Many thanks
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Barbara gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotProfessional
Anoycallaghan & John dyer, very professional team. Came on time, helped with some extra small things as well. Friendly.
Good morning,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Ros
5/5
TrustpilotNo question is left unanswered…
No question is left unanswered especially as it’s our first time buying a new build house.
Good morning,Thank you for taking the time to leave this review and congratulations on your first home! We'll pass your great feedback onto the local team. Kind regards, Ros
5/5
TrustpilotThey’ve been absolutely fantastic every…
They’ve been absolutely fantastic every step of the way, So glad we chose DWH
Thank you for your valuable feedback, Will, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotThe team have always been so friendly…
The team have always been so friendly and helpful at every stage of the process.
Good morning,Thank you for your valuable feedback, Nichola, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotPolite
Polite, courteous and very welcoming. Couldn't do enough to help. Very professional.
Good morning,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
5/5
TrustpilotExcellent information and help from…
Excellent information and help from staff on site.
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure the team gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotTrish at the Oyster Catchers Longridge…
Trish at the Oyster Catchers Longridge sakes office was very professional , efficient and honest . A credit to her company .
Good morning,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Ros
5/5
TrustpilotWell informed clear and detailed brief…
Well informed clear and detailed brief from Senior sales advisor Lucy
Hi Alex. Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotHelpful staff who identified what we…
Helpful staff who identified what we were looking for in a new home and found the best house and plot for our needs
Good morning,Thank you for your valuable feedback, Mike, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotExcellent support provide through every…
Excellent support provide through every step from Sales through to completion and after sales.
Good morning,Thank you for your kind feedback about Jess and Claire. We will make sure they see this and they will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotThe over all work and completion are…
The over all work and completion are mostly perfect. They address the minor defects promptly. The work done for our home upgrade is excellent.
Good morning,Thank you for your valuable feedback, Riyal, it is very much appreciated.We wish you many happy years in your new home.Kind regards, Ros
5/5
TrustpilotVery experienced staff and highly…
Very experienced staff and highly professional. They are the best.
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
5/5
TrustpilotExceptionally informative
Extremely informative helpful and sociable. Was very easy and comfortable to discuss all the information we needed on the property we was interested in and more.
Good morning,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
5/5
TrustpilotOur sales associate (Gavin) was so easy…
Our sales associate (Gavin) was so easy to reach and so very helpful, and the lovely smile was the icing on top.
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Gavin gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotA big thanks to you you have been a…
A big thanks to you you have been a star from the beginning to the end❤️
Good morning,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
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