Trusted Agent profile · Hartlepool
★★★★★
1,027 reviews across 2 platforms
Elwick Road, Hartlepool, TS26 0LQ
Duchy Homes's office in Hartlepool, at Elwick Road, is rated 4.6 out of 5 across 1,027 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotGreat experience
Both sales advisors Olivia and Carol have been so friendly and helpful.
Hi Emma. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
4/5
TrustpilotHave only just moved in
Have only just moved in. Everything seems good, lots of assistance. So am only giving 4 stars as need timeas need time to settle in.
Good morning,Thank you for your feedback, Susan, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
4/5
TrustpilotOverall good experience
Very helpful and thoughtful agents but the reservation process is not especially user friendly. Could be a little more flexible on some options.
Good morning,Thank you for your valuable feedback, Valerie, it is very much appreciated.We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotReally happy with our new home
Really happy with our new home. Great customer care at Grange view Hugglescote
Hi Bethany. Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the Grange View team and, we wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotYou have the most amazing salespeople…
You have the most amazing salespeople on site. They are friendly and helpful and just go that extra mile.
Good morning Jane,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotTHE CUSTOMER SERVICE BY ALL YOUR TEAM…
THE CUSTOMER SERVICE BY ALL YOUR TEAM VERY GOOD KEEP IT UP
Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotGreat experience with Bev
Great experience with Bev, superbly supportive with insight and guidance across 2 days. Very caring across all areas of the buying process and choices for fit out ... would happily recommend
5/5
TrustpilotQuality lives here
Quality lives here, so pleased with our house. The process was great too
Hi Dee. Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotA fantastic experience
A fantastic experience, made buying a lot less stress With the guaranteed part exchange, the site staff are wonderful.
Good morning,Thank you for your valuable feedback, Kieran, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
4/5
TrustpilotPleased with our new home.
Pleased with our new home.Have some issues regarding plumbing but which are be looked at. Site managers support is 5 star
Good morning,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. We will pass your feedback onto the relevant team. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotFantastic experience from start to…
Fantastic experience from start to finish!
Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Charlotte.
5/5
TrustpilotThe people in the office
The people in the office, Kate and Courtney. Very pleasant and helpful. Also the quality of the show homes. An enjoyable experience. Choosing your own products.
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Kate, Courtney and the team gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotReserving new home
Whole process has been excellent in reserving our new home, we’ve also had excellent customer service from Lucy, our sales advisor
Good morning,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotVery pleased with my new house ,great…
Very pleased with my new house ,great Service from matf at sales office love my new house very much
Good afternoon,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
5/5
TrustpilotGreat support and sales team
Great support and sales team. Design and quality of the house.
Good afternoon,Thank you for taking the time to share your positive experience with us. We're delighted to hear that you're pleased with the support and sales team, as well as the design and quality of your new home.We wish you many happy years in your new home.Kind regards,Ros
5/5
Trustpilotexcellent service from the start
excellent service from the start From the sales office staff all the way through the process can not fault.
Good afternoon,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
5/5
TrustpilotVery helpful sales people on site
Your sales people Amanda and Haydn are absolutely amazing people. They can’t do enough for you and explain everything in great detail.
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Amanda and Hayden get to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Ros
5/5
TrustpilotVery pleased with our new home
Good morning,We're thrilled to hear you're happy with your new home! Kind regards, Ros
5/5
TrustpilotThe best branded builders
The best branded builders quality staff and gorgeous homes by DWH ❤️
Thank you for your valuable feedback, Jo, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotGreat Sales Team
Sales advisor was so friendly, knowledgeable and helpful. She made the process of reserving our new home a really positive one.
Good evening,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
4/5
TrustpilotFriendly and helpful staff
Friendly and helpful staff, site visit well organised and did not feel pressured into making a decision
Good afternoon,Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotVery helpful from start to upto date…
Very helpful from start to upto date with the whole proccess
Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotAll the staff we have met have been…
All the staff we have met have been very helpfull freindly and professional
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
4/5
TrustpilotSo far in the early stages
So far in the early stages, very straightforward.
Good evening,We appreciate your positive feedback and are glad to hear that you're finding the process straightforward so far. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
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