Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotSo far so smooth... :D
So far so smooth.Really impressed with the development in Roslin and kind manner with which our reservation has been handled thus far, hope the prompt service and professionalism is a good indication of what's to come.
Miss · 24 February 2023
Agent replied · 16 June 2024
Good evening,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of your journey into your new home. Please do come back and let us know more about your experience once you're settled in! Kind regards, Ros
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic customer care, build quality, and all round brilliant experience.
Robert · 27 September 2024
Agent replied · 23 October 2024
Thank you for your valuable feedback, Robert, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotClaire at the poppies was very…
Claire at the poppies was very helpful,friendly and a overall good experience
Claire · 25 August 2024
Agent replied · 29 August 2024
Good morning,We're thrilled to hear about your positive experience! It's wonderful to know that you had such a great interaction with Claire. We appreciate your kind words and will share your feedback with the team.Kind regards, Ros
★★★★★ 5/5
TrustpilotThe purchasing of our new property from…
The purchasing of our new property from DWH has been handled professionally and the lady in the ‘on-site’ sales office has made the process completely stress free.
Gareth · 2 November 2023
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotBest team
Best team, nice people, great job.
Nouri · 24 November 2024
Agent replied · 23 November 2024
Good evening,We are so happy to hear that you had a positive experience with our team. We strive to provide excellent service and appreciate your kind words.Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent
Lovely welcome at every visit.Answered every query that we had.Professional, helpful, beyond role to be honest, as patience was needed - thank you.Reassuring due to relocation move.
Adele · 22 October 2023
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotAmazing team at Raine Place
Amazing team at Raine Place. Nothing but positive things to say. Following through with all the commitments they made. Thank you!
Samantha · 4 March 2024
Agent replied · 16 June 2024
Good afternoon,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotStaff who are helpful and knowledgeable
Stephen · 17 November 2024
Agent replied · 23 November 2024
Good morning,We appreciate your kind words and are thrilled to hear that you found our staff helpful and knowledgeable. We strive to provide excellent customer service and are glad that our team met your expectations.Kind regards, Ros
★★★★★ 1/5
TrustpilotA response!
At last the MD has responded.Despite 7, yes 7 different plumbers agreeing that there is a problem with our hot/cold water system DWH has decided that they are happy with the contractors work and so NO FURTHER ACTION by DWH.Interestingly, we have not been allowed to see any evidence submitted by the plumbers inspecting this shoddy workmanship.
Janet · 2 December 2023
★★★★★ 5/5
TrustpilotExcellent customer service
Excellent customer service. Service personnel demonstrated lots of patience, and genuine interest.
Samuel · 12 August 2024
Agent replied · 24 August 2024
Good morning,Thank you for your kind words! We're delighted to hear you had such a positive experience.Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent service!
Excellent service!Mr. Paice (Clint) - professional, efficient & humble.Accommodated every questions patiently and made sure we are confident, well informed & comfortable with the process.
Customer · 27 November 2023
Agent replied · 16 June 2024
Good afternoon,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
★★★★★ 5/5
TrustpilotPart Exchange Customer
I did a px on my property and thought there must have been some catch. It was incredibly straight forward and made life very easy!
Nick · 26 November 2023
Agent replied · 16 June 2024
Good afternoon,Thank you for your valuable feedback, Nick, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotSeemless professional service
Professional, helpful and approachable service helping us to secure our dream forever home.
Deborah · 22 July 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotBest
Lovely sale agent Olivia
Ilii · 8 December 2024
Agent replied · 24 December 2024
Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Lily
★★★★★ 5/5
TrustpilotHave been so helpful and explain things…
Have been so helpful and explain things in full detail giving me the time I needed I am so grateful thank you both ladies.
Leslie · 13 December 2023
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotSuper effort provided by Andy Wooding…
Super effort provided by Andy Wooding and Andy Callaghan. Both completed tasks to high standard. We’re extremely satisfied- thank you.
Customer · 7 March 2024
Agent replied · 16 June 2024
Good morning,Thank you so much for taking the time to leave us a review. It really means a lot to us and we're pleased to hear of the service you've received. Wishing you many happy and healthy years in your home. Kind regards, Ros
★★★★★ 5/5
TrustpilotWe’ve dealt mainly with Gillian at…
We’ve dealt mainly with Gillian at Kingsbourne. She has always been friendly, helpful and very professional.
Customer · 22 May 2024
Agent replied · 16 June 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Gillian gets to see your great feedback! Kind regards, Lily
★★★★★ 5/5
TrustpilotHelpful staff
We loved seeing round the show flat and being able to ask countless questions of the very helpful staff.
Mr · 24 March 2024
Agent replied · 16 June 2024
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotSales Team kept us informed and…
Sales Team kept us informed and updaated on the plot developments until completion. Site Team with hand over and support very helpful
Mike · 18 January 2024
Agent replied · 16 June 2024
Good morning,Thank you for your valuable feedback, Mike, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 4/5
TrustpilotCustomer assistance was brilliant
Nithu · 1 December 2024
Agent replied · 24 December 2024
Good evening,We appreciate your kind words about our customer assistance team and wish you many happy years in your new home.Kind regards, Ros
★★★★★ 5/5
TrustpilotAn excellent experience
Extremely helpful, happy to spend time discussing details. Quick responses to emails. A very professional approach.
B · 13 May 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotAdriano- super helpful
Adriano- super helpful, super nice, super service! Didn’t expect anything less from DW.
SB · 5 July 2024
Agent replied · 24 August 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Adriano gets to see your great feedback! Kind regards, Lily
★★★★★ 5/5
TrustpilotHaving just reserved a plot at gateford…
Having just reserved a plot at gateford manor in Worksop, I couldn't recommend them enough. Jade in the marketing suit was extremely helpful, welcoming and friendly.
NS · 9 October 2023
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Jade. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotGreat experience
Great experience. Everything explained. Finished to high quality. Excellent site team
Linda · 8 August 2024
Agent replied · 24 August 2024
Hi Linda. Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
