Trusted Agent profile · Hartlepool
★★★★★
1,031 reviews across 2 platforms
Elwick Road, Hartlepool, TS26 0LQ
Part of Duchy Homes, see every office.
Duchy Homes's office in Hartlepool, at Elwick Road, is rated 4.6 out of 5 across 1,031 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
4/5
TrustpilotNew property
I found staff very helpful they informed me step by step when purchasing the property.Sale advisor and site manager were very helpful and supportive.
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
5/5
TrustpilotWe got exactly what we wanted, their…
We got exactly what we wanted, their homes are superb, and the customer service was excellent. I would definitely recommend them.
Good morning,Thank you for your kind words. We're thrilled to hear that you were happy with your experience and that you found a home that meets your needs. We appreciate your recommendation.Kind regards, Ros
4/5
TrustpilotThe sales persons on site were helpful
The sales persons on site were helpful, knowledgeable and honest in representing options. This was useful as the web site differs wrt to reserving a property
Good morning,Thank you for your valuable feedback, Annette, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotCouldn’t have been more helpful and…
Couldn’t have been more helpful and welcoming. Answered all our questions and queries - couldn’t have been more accommodating.
Good morning,We're so glad to hear you had a positive experience. We strive to provide excellent customer service and appreciate your kind words.Kind regards, Ros
5/5
TrustpilotGreat service
Just moved in but great service from sales negotiator Pamela and site managers Pride and Frank. They couldn’t do enough to help us. Thank you for everything. Definitely recommend
Good morning,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
5/5
TrustpilotJohn finished an excellent job on the…
John finished an excellent job on the extensive water damage to the bedroom wall and sill. It looks completely new again. An true craftsman and diligent contractor.
Good morning,Thank you for your valuable feedback, Anne-Marie, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
4/5
TrustpilotThe staff were always helpful
The staff were always helpful. But I would have liked to have been given a more realistic moving date. It was very unhelpful to not have been given a firm date only dates that changed.
Good afternoon,Thank you so much for taking time to share your David Wilson Homes experience.Kind regards, Ros
5/5
TrustpilotGreat service efficient and friendly…
Great service efficient and friendly staff as well as good after sales follow through. Of course we also love the house which got minimal insignificant snagging report items.
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
4/5
TrustpilotMichael and the rest of the team from…
Michael and the rest of the team from DWH Counteswells have been great. Right from the very first meeting they have guided us through the process of buying a new build home.
Good morning,Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotExcellent customer service
Excellent customer service. Bernard, who is on site, could not have been more helpful. Nothing is too much trouble
Good morning,We are thrilled to hear about your positive experience. We strive to provide exceptional customer service and it's wonderful to know that Bernard went above and beyond to assist you. We appreciate your kind words and will share your feedback with our team.Kind regards, Ros
5/5
TrustpilotIt's a good experience in acquisition…
It's a good experience in acquisition of a new property from the developer. The sales team and services provided are excellent as well as the site manager.
Good morning,Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotA great experience
Trish very helpful, efficient, patient and professional. Being offered information re the site and property amazing. The workmen we came in contact with on site couldn't have been more polite or pleasant.
Good afternoon,Thank you for your valuable feedback, Ann, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotJess the sales person who dealt with…
Jess the sales person who dealt with was absolutely amazing,she explained everything in detail and really made us feel important.
Thank you for your kind feedback about Jess. We will make sure she sees this, she will be delighted. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotThe house was finished to a beautiful…
The house was finished to a beautiful standard, the sales team were on hand to help all the way through the process. Really happy
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
5/5
Trustpilotthe staff were very professional and…
the staff were very professional and took time to show us around our new house
Good morning,We appreciate your kind words about our staff. We are thrilled to hear that they were professional and helpful in showing you around your new home.Kind regards, Ros
5/5
TrustpilotThe sales lady Beverly @ Fernwood…
The sales lady Beverly @ Fernwood Village sales office was very professional and answered all our questions.
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure the team gets to see your great feedback! Please do come back and let us know more about your experience once your are in your new home.Kind regards, Charlotte.
5/5
TrustpilotEllie at the sales office and Willie…
Ellie at the sales office and Willie the site manager have been excellent. Helped us with everything and kept us informed every step of the way
Good morning,Thank you for your kind feedback about Ellie. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotProfessional remedial service
Mark has completed several remedial projects on our property over the past 12 months, consistently demonstrating professionalism, cleanliness, and completing all work to a high standard.
Good evening,Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotHannah at Brookwood
Hannah at Brookwood, pevencey, very helpful and caring.. let's get further down the line
Hi Lesley. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Hannah gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotWe couldn’t have had a better…
We couldn’t have had a better experience with the house reservation and part exchange deal on our property, thanks to the lovely professional Gillian at Nantwich kingsbourne. 5 stars.John & hazel
Good afternoon,Thank you for your kind feedback about Gillian. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotGreat experience so far
Great experience so far, our sales rep is very considerate and understanding as to what is important to us
Hi Anya. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
5/5
TrustpilotExcellent service
Excellent service. All my questions answered. Kept up to date with progress of the new house . Would highly recommend.
Good morning,Thank you for your valuable feedback, Carol, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotAll the staff are very helpful and…
All the staff are very helpful and accommodating. We have not yet moved in to our new home but can't wait to do so.
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
4/5
TrustpilotI am greatly appreciative the DWH sales…
I am greatly appreciative the DWH sales team, which are doing well and make me satisfaction. But overall the building quality got a lot of minor issues, that’s need to improve in the future.
Good evening,Thank you for taking the time to leave this review and I'm sorry to hear of your experience so far. Please be assured that your comments will be highlighted to the team and we will ask that someone contacts you. Kind regards, Ros
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