Trusted Agent profile · Hartlepool
★★★★★
1,030 reviews across 2 platforms
Elwick Road, Hartlepool, TS26 0LQ
Part of Duchy Homes, see every office.
Duchy Homes's office in Hartlepool, at Elwick Road, is rated 4.6 out of 5 across 1,030 reviews on two platforms, including 5 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Duchy Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotJanet & Roddy.
The sales staff pull out all the stops to help you find your perfect home.
Hi Jo. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Skylarks team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
5/5
Trustpilotexcellent communication by the on site sales team
The sales team were very good and informative and knew everything about the development and properties for sale
Hi Paul. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Rebecca gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotMichelle
Michelle, the lady who dealt so professionally and friendly with all our enquiries, always ready to help,went beyond to help with emails and form filling. A real asset to the company.
Good afternoon,Thank you for your kind feedback about Michelle. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotGreat customer service from start to…
Great customer service from start to finish even when our house sale fell through they kindly held our reserved house for a few more months to give us time to sell again so well done to the whole team.
Good morning,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotExcellent customer service by Kate
Excellent customer service by Kate. I would like to thank the team for the effort and dedication.
Hi Sharmila. Thank you for your kind feedback about Kate. We will make sure she sees this, she will be delighted. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotVery helpful & kind
Claire & Janet have been incredibly helpful at all stages. Really kind, funny and informative.
Good evening,We're thrilled to hear about your positive experience. We appreciate you taking the time to share your feedback. We're so glad you found our team helpful and enjoyable to work with.Kind regards, Ros
5/5
TrustpilotThe sales team are amazing and really…
The sales team are amazing and really work hard to get you in your new home.
Good morning,Thank you for your kind words about our sales team. We are delighted to hear that they were so helpful in getting you into your new home. We strive to provide excellent customer service and we are pleased that our team exceeded your expectations.Kind regards, Ros
5/5
TrustpilotThe sales team have been great so far…
The sales team have been great so far in answering any questions we have & detailing all aspects of the move and property.
Hi Georgina. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure the Orchards Rise team gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotVery helpful and knowledgeable
Very helpful and knowledgeable, polite and couldn’t do enough for us, very nice young lady
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
5/5
TrustpilotOutstanding service
The agent, Olivia, keeps in constant contact and is extremely accommodating. While there has been some challenges, they were all handle quickly and professionally.
Good afternoon,Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotFinally I had the completion day.
Finally I had the completion day.I'm happy with the new home, there are some minor issue but I'm in contact with the customer care to fix them.
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotExcellent customer service from both…
Excellent customer service from both Beverley and Kerry. No request was too much trouble and always responded ina timely and professional manner throughout. A testament to the site at Fernwood.
Good afternoon,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Fernwood team. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotOverall very impressed with the build…
Overall very impressed with the build quality and customer service received so far. Found a few snags, but overall it's all finished to a high standard and looks well built. I would recommend.
Good afternoon,Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotThe team were informative and all…
The team were informative and all documentation was sent promptly following our reservation.All time scales were explained clearly.Both Ash and Jess communicated effectively throughout the process.
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. We will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotExceptional Level of Service
Served by a mixture of Charlotte and Kara across process, Kara finalised process upon deposit, both exceptionally helpful with all questions and queries. Not pushy with sales clearly laid out all processes and extremely knowledgeable when asked scenario based “what if’s”.
Good morning Martin,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
5/5
TrustpilotReally helpful very knowledgeable…
Really helpful very knowledgeable staff. Arranged a site visit to see my perspective new home which helped me decide to put a deposit down
Hi Emma. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure the team at Rose Place gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotWe have just reserved a house in Adel
We have just reserved a house in Adel, Leeds and Ashley the sales advisor was outstanding in the manner he handled our reservation. We are looking forward to moving into our new home in the future
Good morning,Thank you for your kind feedback about Ashley. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotExcellent service
From the moment we enquired about a house, until the reservation. Louise our sales exec was so professional, knowledgeable and super helpful with all our questions. Great customer service.
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Louise gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotGood experience
We had a great sales lady that spent time with us making us feel relaxed and was able to explain and answer all questions. The design and building specifications look great.
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the xxxxx team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotBuying my first home
From the moment I walked into the show room up until now getting the keys, the sales team and site team have made every step of the way enjoyable and exciting! Thank you so much!
Good evening,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
5/5
TrustpilotPaul and Tracy are really helpful
Paul and Tracy are really helpful, supporting and reliable. They are very nice to talk and explain everything in detail, I’m happy and comfortable with them
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Paul and Tracy get to see your great feedback! Kind regards, Ros
5/5
TrustpilotWe are very happy with our new home.
Happy with are new home, the staff in the sales office friendly and helpful.Site managers very helpful and any niggles being dealt with ASAP.
Hi Susan. Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the Willows team. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotAll of the staff are amazing
All of the staff are amazing. Super friendly, helpful and they go above and beyond to help you with everything! Our house is amazing! We’ve had no problems and are settling in great!
Good evening,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! Kind regards, Ros
4/5
TrustpilotNew property
I found staff very helpful they informed me step by step when purchasing the property.Sale advisor and site manager were very helpful and supportive.
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Duchy Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
