Trusted Agent profile · Hartlepool
★★★★★
1,031 reviews across 2 platforms
Elwick Road, Hartlepool, TS26 0LQ
Part of Duchy Homes, see every office.
Duchy Homes's office in Hartlepool, at Elwick Road, is rated 4.6 out of 5 across 1,031 reviews on two platforms, including 5 Google reviews rated 4.0.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotDoors
Mark arrived on time, he did a great job was very polite and efficient and left everything in a clean and tidy state.
Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotDelighted with our new home
All staff on site have been very helpful and patient due to delays on selling our property, Pre-purchase visits and inspections were very useful. On the day of completion we had excellent support from Dawn and are very pleased with our new home.⁰
Good evening,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotDWH at Brunel Quarter.
DWH at Brunel Quarter have been brilliant so far, very responsive to all of our questions and requests, we look forward to this continuing throughout the purchase of our new home.
Hi Robert. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
1/5
TrustpilotVery unprofessional company
Very unprofessional company. Part exchange experience awful. Exchange process awful, quality and finish to the new home awful. Would not recommend and the whole experience will live with us for many years to come
Good evening Mr Jones, I am very sorry to hear this. This is certainly not the experience that we wish for our home owners to have. I am going to escalate your concerns with our team and ask that you are contacted regarding these points.Best wishes,Antonia.Good morning,I understand Michelle from our customer care team has emailed to directly with a view to arranging an appointment to address the concerns raised in your review.Kind regards, Ros
4/5
TrustpilotBrilliant job!
Andy did a brilliant job painting our ceilings! Really clean and quick!He even touched up some scuffs on our walls which we really appreciated!
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Andy gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotExtremely great experience
Extremely great experience. Very smooth process and support from the team. Always reliable and easy to contact at anytime. The house is well built and better than I expected.
Good afternoon,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Gavin gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotNew Homes
Very professional and hard working sale team. High and Excellent communication skills . Able to manage and solve problems and communicate with other teams and managers to reach the customer needs.
Hi Ahmed. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Hawthorns team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotExcellent customer service from your…
Excellent customer service from your staff at Hampton Lake, Your team leader (Lisanne) ) is exemplary. probably one of the best we’ve had experience with.
Good morning,We are thrilled to hear about your positive experience. It's wonderful to know that our team leader, Lisanne, provided such exceptional service. Your feedback is greatly appreciated.Kind regards, Ros
5/5
TrustpilotWe loved dealing with Wendy
We loved dealing with Wendy. She was personable, helpful, and really worked hard to make our experience seamless. She made us feel important and was attentive to our needs. Very personable and friendly.
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Wendy gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Ros
5/5
TrustpilotConfidence in DWH
Harpinder in the sales office has always been very helpful and constructive.The site is kept immaculate despite ongoing construction, and poor weather conditions. We have had regular updates on the progress of our build .
Good evening,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Harpinder gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Ros
5/5
TrustpilotBest house purchase experience.
The staff! Everyone connected to the sale and build were brilliant. Sales staff excellent, couldn't do enough to help. Sales manager also very accommodating and tried to get us the best deals available. Communication always quick and reliable.
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
1/5
TrustpilotUnder water
Resident on Orchard meadows , 70% of residents gardens are underwater because the ground workers have failed to install proper land drains. DWH expects us to chase them because they’re not interested .Absolutely disgraceful
Good afternoon Mr Ingram,We are very sorry to read your review and hear of your experience. I will transfer your comments to the relevant management team now.Kind regards, AliceUPDATE:Good afternoon,I understand Jenni from our customer care team has contacted you directly and the land drains are due to be installed on 5th March.Kind regards, Ros
1/5
TrustpilotImplementing parking fine for people…
Implementing parking fine for people who park their cars on the estate when they haven’t supplied enough visitor bays!
Good evening Elleese. We are very sorry to read your review and hear of your experience. We will transfer your comments to the relevant management team and ask that someone contacts you to resolve these issues. Kind regards, LilyUPDATE:Good evening,We are pleased to hear the Customer Care team has been in direct contact with you about your review.Kind regards, Ros
5/5
TrustpilotGreat designs and brilliant site team
Great designs and brilliant site team. We have been dealing with Gail and Debbie on the Oughtibridge site since last September. They have always been professional committed and helpful. A pleasure to do business with them.
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Gail and Debbie get to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Ros
5/5
TrustpilotProfessional, friendly and super helpful
Professional, friendly and super helpful. The sales team have always got time for you. So friendly and assist with questions. No sales pressure and very accommodating to personal requirements. Thank you so much for assisting with our purchase :-)
Good evening,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotA really enjoyable experience
From the sales team to the site manager, everyone has been helpful and informative. The conveyance was effortless and I was not overly bothered with information that was irrelevant.A really enjoyable experience purchasing my first DWH.
Good morning,Thank you for your valuable feedback, Kev, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotExcellent services with highest level…
Excellent services with highest level of professionalism. The quality of construction and finishing is top notch. Very happy with the services.
Hi Toyin. Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotDaniel REES (sales)and the site team…
Daniel REES (sales)and the site team Dale Suleyman looked after us and made everything seem so easy smooth buy . House quality is very good 👍 Kind regards Stuart and Angela Long
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Daniel gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotKatie the sales representative was…
Katie the sales representative was extremely helpful, and answered all our questions professionally but also made us feel very welcome and she was very helpful
Good evening,Thank you for your kind feedback. We are delighted to hear that you found the sales representative to be helpful and welcoming. We strive to provide excellent customer service, and we are pleased that you had a positive experience.Kind regards, Ros
5/5
TrustpilotExcellent quality assurance
DWH has excellent quality assurance processes in place up to and after completion. These give peace of mind that when you move into your house it will be in the best possible condition and totally problem-free.
Good afternoon,Thank you very much for your lovely review! We wish you many happy memories of making your house into a home. Kind regards, Ros
5/5
TrustpilotReserving/buying new property
The buying process was explained to me with clear and precise information and what steps I needed to do to get the buying of process moving and my obligations.
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure the Raine Place team gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotClaire on site was very helpful
Claire on site was very helpful, nothing was too much trouble and guided us through the process of reserving our new property
Good afternoon,We are thrilled to hear about your positive experience with Claire. It's wonderful to know that she went above and beyond to make your reservation process smooth and enjoyable. We will share your feedback with the team.Kind regards, Ros
5/5
TrustpilotExtremely helpful
The sales advisor Rachel, was extremely helpful and gave us all the information we needed, she even stayed late on a Sunday to complete the reservation process.
Hi Heather. Thank you for your kind feedback about Rachel. We will make sure she sees this, she will be delighted. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotExcellent
We could not fault DWH staff at all from administration to sales team and site manager. We are so pleased with our new home, finished to an excellent standard.
Good morning,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
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