Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotThe experience thus far in buying my…
The experience thus far in buying my home has been pleasant and efficient due to the staff at the Centurion Village office in Leyland. Faye in particular has been helpful, informative and a pleasure to deal with so far on my home buying journey.
Steven · 12 February 2024
Agent replied · 16 June 2024
Good evening,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 5/5
TrustpilotKathryn & Trish from Kingsgate Abingdon…
Kathryn & Trish from Kingsgate Abingdon have been amazing to work with! We recieved nothing but first class service everytime we visited or asked a question. Kathryn has made us feel at ease, during stressful times when purchasing a new home. Polite, friendly and professional. Absolute stars!
Steve · 4 December 2023
Agent replied · 16 June 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Kings Gate team gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home. We wish you many happy years of memories. Kind regards, Ros
★★★★★ 5/5
TrustpilotAmazing Experience
Olivia, Darryl and David have made the whole experience of moving into our new home easy, stress free and an absolute pleasure. No question has been too much trouble to answer the service since moving in has surpassed all my expectations.
Nicole · 5 April 2024
Agent replied · 16 June 2024
Good morning,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotFantastic Sales and Site Staff
Fantastic Sales and Site Staff - couldn't be more helpful - made everything very easy and welcoming and we are delighted with our new house.
Pam · 22 December 2024
Agent replied · 23 November 2024
Good evening,We're thrilled to hear about your positive experience with our sales team. It's wonderful to know that you found them friendly, knowledgeable, and helpful. We'll be sure to pass your compliments along to Cameron and Sharon.Kind regards, Ros
★★★★★ 5/5
TrustpilotGreat communication and brilliant home
Great communication throughout, excellent service in all aspects and really competitively priced. We are delighted with our new home, it is brilliant! I would HIGHLY recommend!
Matthew · 3 December 2024
Agent replied · 24 December 2024
Good evening,We appreciate your kind words and are thrilled to hear you are delighted with your new home. It's wonderful to know that our communication, service, and pricing met your expectations. We strive to provide exceptional experiences for our customers, and your feedback is truly valued.Kind regards,Jocelyn
★★★★★ 5/5
TrustpilotThe Team at Sylvan Meadows in West…
The Team at Sylvan Meadows in West Sussex could not do a enough to help Thank You if your looking to buy and want excellent customer care contact them.
MR · 13 October 2024
Agent replied · 23 October 2024
Hi Robert. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Sylvan Meadows team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotSnagging
A gentleman called Rob came over to sort out some snagging at our home in MK. He was polite, tidy and his work was to a very high standard. It’s inevitable there will be snagging but DWH in MK make it as stress free as possible.
Consumer · 21 November 2023
Agent replied · 16 June 2024
Good morning,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Ros
★★★★★ 5/5
TrustpilotWe believe your Houses are extremely…
We believe your Houses are extremely pretty and neat,excellent kitchen..We were welcomed at Sales Office and all questions answered efficiently..We envisage this development when matured, will be sorte after..
Douglas · 7 October 2024
Agent replied · 23 October 2024
Good morning,Thank you for your kind words. We are thrilled to hear that you were impressed with the homes, the kitchen and the sales team. We appreciate your positive feedback and look forward to seeing this development flourish in the future.Kind regards, Ros
★★★★★ 5/5
TrustpilotLucy Ford at Elwick Gardens
Lucy Ford at the Elwick Gardens development made the process of purchasing our first home seamless and memorable in all of the best ways.
Mackenzie · 17 December 2024
Agent replied · 24 December 2024
Good afternoon,We are so happy to hear that you had a positive experience with Lucy. We strive to make the home buying process as smooth and enjoyable as possible for all of our customers. We will be sure to pass your kind words along to Lucy.Kind regards, Ros
★★★★★ 5/5
TrustpilotJohn from New Customer Care
John from new customer care attended our property at Pavillion Gardens and even with some last minute scheduling and additional scope of work, he was quick and worked to a clean and high standard. Thank you so much.
Michael · 23 April 2024
Agent replied · 16 June 2024
Good evening,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 1/5
TrustpilotBadly put together with corners cut at…
Badly put together with corners cut at every opportunity. They lie. They want your money and its a case of get the customers moved in and we can sort the snags out once they are in. This is where the fun starts - they don't deal with complaints.
Jon · 14 September 2023
Agent replied · 16 June 2024
Good evening, Jon.Thank you for contacting us. I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding this matter. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to. Please do always add your full address and contact details to any correspondence.Kind wishes,Isla.Good morning,I understand you have been in direct contact with our customer care team to discuss the concerns you raised in this review.Kind regards,Ros
★★★★★ 5/5
TrustpilotLadden Gardens
The Team at Ladden Gardens have been amazing. Patient and gone above and beyond to help us. Thank you for helping to at last reserve our new home.
Mrs · 13 October 2024
Agent replied · 24 August 2024
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Claire gets to see your great feedback! Kind regards, Lily
★★★★★ 5/5
Trustpilotsuper helpful, stress free
Thank you to the ladies at DWH Hampton beach. Buying process was stress free from start to finish. Very helpful, very knowledgable & gave helpful advice along the way. Recommend them highly.
Mohammed · 9 August 2024
Agent replied · 24 August 2024
Hi Mohammed. Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the Hampton Beach team. We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotThis is our 3rd new build from DWH
This is our 3rd new build from DWH. We have moved into other house from new built by other builders, but is very hard to beat DWH for value for money and ease to deal with.
MR · 29 May 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotAmazing services and the houses are…
Amazing services and the houses are really nice. The marketing team and the construction team has been really helpful and their service is beyond words.I would definitely recommend DWH, as they have a lot of benefits for the buyer.
Safiya · 1 April 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave this lovely review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotThe whole experience so far has been…
The whole experience so far has been great from buying the house and now a bit into the process of lawyers and paperwork how this is going to get done in 6 to 8 weeks I will never know but have to trust the process thanks
Neil · 30 October 2023
Agent replied · 16 June 2024
Good evening,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes.Kind regards, Ros
★★★★★ 5/5
TrustpilotGood Experience
The house design I have is perfect for me, the sales and site personnel are all really helpful and the process went very smoothly.
Anon · 7 December 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the Watlings at Towcester Grange team. We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotBrilliant service so far.
We was very happy with the service, Ann at the damsons site, was lovely talked us throght everything. Giving us time, to look and choose the extras we asked for. The whole experience was relaxing. Would recommend.
Paul · 28 April 2024
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Ann. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent customer service!
Shannon and Helena very friendly and helpful and happy to explain everything and make sure you are fully aware. Great customer service! Thank you!!
Georgina · 29 November 2024
Agent replied · 24 December 2024
Hi Georgina. Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. We will share your feedback with the High Elms Park team. Wishing you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotEveryone has been so kind and helpful…
Everyone has been so kind and helpful during my experience of buying my home.Nothing is to much trouble. Many thanks to you all.
Mrs · 13 December 2024
Agent replied · 24 December 2024
Good evening,We're so glad to hear that you had a positive experience. We appreciate your kind words and are happy to know that our team was able to provide you with the support you needed.Kind regards, Ros
★★★★★ 5/5
TrustpilotThe girls in the office have been…
The girls in the office have been amazing ! They really seem to care , very professional with a personal touch. Couldn’t ask for more
Cirencester · 10 November 2024
Agent replied · 23 November 2024
Thank you for your valuable feedback - it is very much appreciated! We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotWendell View - Exceptional Customer Service
I really loved how Michelle the sales advisor did took care of all our queries. I couldn't agree more that we need to buy a home now.
Idehen · 3 October 2024
Agent replied · 23 October 2024
Good morning,We're thrilled to hear about your positive experience! It's wonderful to know that you felt well taken care of by our sales advisor. We strive to provide exceptional customer service and are happy to hear that you found the process helpful.Kind regards, Ros
★★★★★ 5/5
TrustpilotAngela (Waddow Heights) has made this…
Angela (Waddow Heights) has made this experience an absolute joy. She is knowledgable, supportive and most of all makes you feel so special; giving fantastic one to one care. Nothing is too much - I can't wait to complete our purchasing journey with her!
Jessica · 6 November 2023
Agent replied · 16 June 2024
Good evening,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Angela gets to see your great feedback! Kind regards, Ros
★★★★★ 2/5
TrustpilotBadly designed
Regret to report that still no action regarding our flat roof that holds water.If a slight breeze blows the water comes down in torrents with no guttering to prevent it soaking you.Perhaps DWH should ask the architects who designed this to live in it first before the house is mass produced onto the housing market.
Janet · 20 December 2022
Agent replied · 16 June 2024
Hi Janet. I am very sorry to read your review and hear of your experience. I will transfer your comments to the relevant management team and ask that someone contacts you to resolve these issues. Kind regards, LilyUPDATEHi Janet. I’m pleased to hear that you are already in contact with the relevant team regarding this review.Best wishes, Lily
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