Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOur new build
We purchased our first home with DWH and our experience has been amazing start to finish. From reserving the plot to getting the keys to our home, Janet in particular has been incredibly helpful, kind and forthcoming. I’d recommend DWH to any friends and family members.
NT · 30 March 2024
Agent replied · 16 June 2024
Good morning,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotGreat experience
Great experience. The service that Alan and Esther provide is second to none. Honestly we cannot recommend them enough. Very kind, respectful and there is always an extra that they do. Such a pleasure seeing them every time.
Radka · 16 August 2024
Agent replied · 29 August 2024
Good morning,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Ros
★★★★★ 5/5
TrustpilotMichelle and Adam have been excellent…
Michelle and Adam have been excellent in keeping us informed on progress with the property and even took it upon themselves to arrange for viewings on other development on our behalf which was very much appreciated.
Auzwa · 16 September 2024
Agent replied · 23 October 2024
Hi Auzwa. Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Michelle and Adam gets to see your great feedback! Kind regards, Lily
★★★★★ 5/5
TrustpilotSettle for one day at a time
For me it’s communication, , and on a one to one basis they are not shy to ask questions about your situation, and you got to give the truth back for a great understanding about yourself ,making the process flow.
Ewan · 2 July 2024
Agent replied · 24 August 2024
Good afternoon,We appreciate your kind words and are glad you found the communication process helpful. We strive to create a supportive environment where individuals feel comfortable sharing their experiences.Kind regards, Ros
★★★★★ 5/5
TrustpilotCallendar Farm - Best customer care & site team
Callendar Farm, Nuneaton - First class customer care and site team. Thank you guys for building my perfect home. The level of finish is exceptional, I’ve had other new builds but DWH build to a whole other level. Other home builders need to take lessons from Dennis & the team at Callendar Farm.
Miss · 1 October 2023
Agent replied · 16 June 2024
Good afternoon,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotSales agent was helpful and…
Sales agent was helpful and knowledgeable.
Robert · 22 September 2025
Agent replied · 24 September 2025
Good morning,
We're glad you found our sales agent helpful and knowledgeable. Thank you for your positive feedback!
Kind regards,
Ros
★★★★★ 5/5
TrustpilotExcellent building structure
The home you built for me and my family was amazing. I am happy to have you as my builder You also completed the building the same day you promised.
Peter · 6 December 2024
Agent replied · 23 October 2024
Good evening,Thank you for your kind words. We are thrilled to hear that you have had a positive experience with our customer service and appreciate your feedback on our transparency.Kind regards, Ros
★★★★★ 5/5
TrustpilotThe process so far has been very good
The process so far has been very good. Jade at the Oughtibridge development has been exceptional answering the many questions we had as this will be a big move for us to Yorkshire. We hope the rest of the process will be as good.
Brian · 13 April 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 5/5
TrustpilotCustomer service is so professional
Customer service is so professional. Nothing is to much trouble for the team. Attention to detail is 100%. If buying a new property ,highly recommended 👌 All properties come with a good guarantee.
Katharine · 21 October 2024
Agent replied · 23 November 2024
Good morning,Thank you for your kind words and for taking the time to share your positive experience. We are so glad to hear that you were impressed with our customer service and the attention to detail we provide. We will share your feedback with the team.Kind regards, Ros
★★★★★ 5/5
TrustpilotThe DWH team in Swindon have been very…
The DWH team in Swindon have been very helpful in helping me achieve my dream of relocating. They have been incredibly patient when my sale took longer than expected. They have shared my excitement at buying a new property. The experience has been very easy.
Customer · 18 March 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotFabulous Service
Amazing service, could not be happier. Our sales agent has be fantastic. So helpful and informative, we would have been lost without her. We would really recommend DWH. From the sale, information, helpfulness, to the final standard of the houses all have been beyond our expectations.
Customer · 26 February 2024
Agent replied · 16 June 2024
Good morning,Thank you so much for taking the time to leave us a review, it really means a lot to us. We're pleased to hear of the service you've received. Wishing you many happy and healthy years in your new home. Kind regards, Ros
★★★★★ 2/5
TrustpilotPremium cost for a low quality home
Premium cost for a low quality home. Lots of snags and overall poor experience of buying. I wouldn't recommend buying a new build if you think it's "turn key". Definitely not 5 star.
Helen · 12 October 2024
Agent replied · 23 October 2024
Good afternoon,Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. Please be assured that your comments will be highlighted to the team and we will ask that someone contact you.Kind regards, Ros
★★★★★ 5/5
TrustpilotAaron welcomed me into my new home and…
Aaron welcomed me into my new home and made me feel comfortable straight away. He explained everything to me and I can honestly say nothing was too much trouble for him. He is totally professional and I think a great asset to the Company.
Customer · 21 March 2024
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Aaron. We will make sure he sees this and he will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotExcellent and friendly service from…
Excellent and friendly service from Michael at Ashlawn Gardens. We have had an offer accepted on a house which we hadn't even considered as a possibility thanks to his help
Peter · 16 November 2024
Agent replied · 23 November 2024
Good morning,We're thrilled to hear about your positive experience with Michael at Ashlawn Gardens. It's wonderful to know that his expertise and guidance helped you achieve your homeownership goals. We appreciate your kind words and will share your feedback with Michael.Kind regards, Ros
★★★★★ 5/5
TrustpilotThe assistant that dealt with us was…
The assistant that dealt with us was very helpful and had great deal of knowledge about the houses and the area we upgraded our choice of home because of her help. Definitely recommend her .
Eva · 26 August 2024
Agent replied · 29 August 2024
Good morning,Thank you for your kind words! We're thrilled to hear you had such a positive experience. It's wonderful to know that our team member was able to provide you with the information and support you needed to make the right choice for your family. We'll be sure to pass along your feedback.Kind regards, Ros
★★★★★ 1/5
TrustpilotI am totally unsatisfied with the…
I am totally unsatisfied with the purchase. Cheap materials used for so called luxury homes. Poor installation of zinc in the kitchen. Approached multiple times to fix it. Rather than helping the customer they are trained to blame the customer. And lot more to say . Don't invest your money in DWH.
Mrs · 11 September 2023
Agent replied · 16 June 2024
Good morning, Mrs Thomas.Your review is very important to us and we’re genuinely sorry that this was not a better experience for you.Where we are unable to identify your details on our system we have instructed Trustpilot to gain further information, please do confirm your development.Best Wishes, Rosie
★★★★★ 5/5
TrustpilotBrought mine last week
Brought mine last week, the Hollinwood and honestly I am proud to say its me dream home!We originally went for the Ingleby but the sales lady showed us the extra space with the Hollinwood. Moved in last week, kids love it!
Sonya · 9 May 2024
Agent replied · 16 June 2024
Hi Sonya. Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Lily
★★★★★ 5/5
TrustpilotBrilliant Staff at St. John's view, Cayton, Scarborough.
Staff are very informative & efficient. Nothing is an issue. The incentives that are offered are incredible. We also love how the show homes are presented, which gives you lots of ideas of how your new home can look, including the extras that are available.
Sharon · 19 February 2024
Agent replied · 16 June 2024
Good evening,Thank you for your valuable feedback, Sharon, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotCustomer service and site manager
Customer service, specifically Jeannette steel has been excellent throughout our purchase journey. All other site managers have also been excellent after purchase and move in. Looking After every part of your move. Excellent company and highly recommended.
TAHIR · 18 July 2024
Agent replied · 24 August 2024
Hi Tahir. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Jeannette gets to see your great feedback! Kind regards, Lily
★★★★★ 5/5
TrustpilotMoorland Gate, Bishops Lydeard.
We only reserved our house in Bishops Lydeard last week but we have been very impressed by customer service so far. Lots of communication and, if we have had a query, explanation and reassurance. Nothing seems to be too much trouble.
Mrs · 4 May 2024
Agent replied · 16 June 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotFeels like moving home …
We really appreciated the time all your sales advisers have given us recently it has been a long process for us and sometimes stressful but we have got there in the end we are so looking forward to moving to moorland gate
Chrissie · 14 April 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
★★★★★ 5/5
TrustpilotFrom the start the sales team were so…
From the start the sales team were so helpful and professional in making the move happen . Once we had moved in the onsite team were extremely quick and courteous in sorting out any issues that we had . All in all an excellent experience
Neil · 9 February 2024
Agent replied · 16 June 2024
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the site team gets to see your great feedback! Kind regards, Ros
★★★★★ 5/5
TrustpilotA beautiful house Quality at Seven Sisters, Cambusbarron
A beautiful house, with excellent fixtures and fittings installed using first class tradesmen. We are absolutely delighted with the service from the sales office initially then progress to our new house.One blip which I am sure will be rectified. Landscaping only for recent work is not good.
Veana · 27 December 2023
Agent replied · 16 June 2024
Good afternoon,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotVery helpful
Very helpful, useful information given. Information about area good as it was new to us. Being available for advice and information very good too. Printed details in house appreciated. All stall very approachable and willing to help.
Mr · 12 July 2024
Agent replied · 24 August 2024
Good evening,We appreciate your kind words and are delighted to hear that you found our information helpful and the staff approachable. We strive to provide our customers with the best possible experience.Kind regards, Ros
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
