Trusted Agent profile · Hartlepool
★★★★★
1,037 reviews across 2 platforms
Elwick Road, Hartlepool, TS26 0LQ
Part of Duchy Homes, see every office.
Duchy Homes's office in Hartlepool, at Elwick Road, is rated 4.6 out of 5 across 1,037 reviews on two platforms, including 5 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Duchy Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotDW Homes, Ersham Park, Hailsham
Neil in the Sales Office, was very easy to talk to, and courteous, and made me feel at ease. He explained the reservation process etc in detail and took time to go through details with me, nothing was too much trouble. Not moved in yet.
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Neil gets to see your great feedback! Kind regards, Lily
5/5
TrustpilotGreat service by DWH
I’ve always loved DWH and was lucky enough to buy one this summer. We absolutely love our new Holden. We noticed a couple of things at our show round before we moved plus some others a week after moving in , all sorted by both the sales team and onsite .
Hi Jennifer. Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home.We’ll make sure the Elm Tree Park team gets to see your great feedback! We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotJohn at the hawk view development bent…
John at the hawk view development bent over backwards to help us move into our new home under difficult circumstances. He was very helpful with everything regarding our purchase and always gave us as much time as we wanted to talk .
Hi Katriona. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure John gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Lily
5/5
TrustpilotOrchard Green DWH
Jo, our sales adviser from the Orchard Green development, has been nothing short of amazing throughout the entire process thus far. Her knowledge, insight, flexibility and availability has made the overall process seamless till date. In relation to our new home, the build quality is exquisite. We cannot wait to transition into our brand new DWH home in the new year.
Good morning,Thank you for your kind feedback about Jo. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
1/5
TrustpilotShockingly poor management of roadworks
Total lack of management on behalf of the construction team, a motorway could have been constructed in far less time than it's taken for a few minor road adjustments. I hope for the sake of the people who are purchasing it's under different guidance.
Good afternoon Paul. I'm sorry to hear of your experience and would like to pass on your feedback to the relevant team. Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your contact details to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Lily
5/5
TrustpilotIan from New Home Care is brilliant
Ian from the New Home Care team attended the property to complete some painting and decorating. This is not the first time he has visited our property and each time he has been punctual, worked to a high standard and meticulously clean. He is a pleasure to have around and is a credit to the team.
Good morning,Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards,Ros
5/5
TrustpilotI am very well happy and over the moon…
I am very well happy and over the moon with DWH purchase, To; Michelle, Estera and Yulande customer care team in Wellingborough, site and project managers John and Andi are very supportive from start to finish. Couldnt thank you enough. Here's to my new home 🍾🥂.
Good evening,We are so happy to hear about your positive experience. It is wonderful to know that you are happy with your new home and we appreciate your kind words about our team members. Kind regards, Ros
5/5
TrustpilotGary H - did an excellent job
Gary H came to our home to fix defects. He was here all week and went above and beyond to make sure we are happy with our home. I cannot thank him enough for his patience and hard work. He did everything with a smile and was a delight to have in our home. Super grateful!
Good morning,Many thanks for sharing your feedback about Gary. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! Kind regards, Ros
3/5
TrustpilotMoving in Experience
Following snagging meeting prior to moving in
Good afternoon Mark and Anne, Thank you for sharing your review and I am very sorry to hear of your experience. Please be assured I have shared this feedback with the relevant management team. Kind regards, Ros
5/5
TrustpilotWe were very happy to finally be able…
We were very happy to finally be able to reserve a coachouse built by you . The staff were very friendly and helpful and by email we kept in touch as the phones lines still are causing a problem with communication
Good evening,We appreciate your kind words and we're glad you have had a positive experience with the team. We will pass your feedback about the phone lines to the relevant team.Kind regards, Ros
5/5
TrustpilotSatisfied.
Friendly, but professional treatment from start to finish from Emily at Bicester. Part exchanging made selling and buying much smoother. Nice being able to have choices with most things. However I did have to settle for a gas hob when I would have preferred and did ask for ceramic. Overall feeling pretty satisfied though.
Good morning,Thank you for your valuable feedback, Gwen, it is very much appreciated.We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotFantastic experience from start to end
I can't fault the process from start to finish. Lots of buying options and clear jargon free communication. Can't fault the pre/during and after sales experience. The team honestly couldn't do enough for us and ensure we love living in our super new home !
Hi Andy. Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Applegate Park team. We will pass your feedback on, they will be thrilled. We wish you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotGreat service and great house
The service and communication has been excellent throughout. The sales advisor was really good and made sure we got the house we wanted them followed it all up every step of the way. She really liked after us. The house is excellent and just what we wanted and is built to a really high standard.
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotVery helpful and professional service
Very helpful and professional service. Walked us through everything thoroughly. Shout out to Houyam for all her support
Thank you for sharing the start of your experience with David Wilson Homes. We’ll make sure Houyam gets to see your great feedback! Kind regards, Charlotte.
5/5
TrustpilotRamsey Park Development - 5 Stars
We recently moved into a home at the Ramsey Park Development. All the Team here, both in the sales office (Dawn and Adam) and on site (Scott and Carl) have been very helpful throughout the whole buying and moving in process. Their focus on customer satisfaction has been excellent and we are very happy.
Good morning,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the team gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Ros
5/5
TrustpilotFantastic
Lou has been fantastic . Warm welcoming and friendly. Always happy to help. Recommend Dwh Horsford.
Good afternoon,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotHarpinder and Helen are excellent
If only buying a house was this easy every time. From identifying the plot, with the help of Harpinder and Helen, that would suit us the most, reserving it, choosing our options, and seeing the roof go on the whole experience has been excellent and fun. Both Harpinder and Helen have gone that extra mile to ensure we have got the house we want.
Good evening,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
5/5
TrustpilotGreat service at OldMill Farm.I was welcomed by the sales lady Karen
I was welcomed by the sales lady Karen, whenever I popped into the office to ask any questions, updates or queries I had. I have always been welcomed by a smiling, polite team that go about their business proffesionally.
Hi Jeanette. We are delighted to hear about your positive experience with our team. We strive to provide excellent customer service and are pleased that our team has made a positive impression on you.Best wishes, Lily
5/5
TrustpilotGillian was the most professional sales…
Gillian was the most professional sales person we have encountered. It was a pleasure dealing with her on our visit.
Good morning,Thank you for your kind feedback about Gillian. We will make sure she sees this. She will be delighted!We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotTruly supportive sales adviser in the Poppies
The sales adviser (Claire) in the poppies was so helpful, supportive and professional on dealing with the unforeseen issues. We would never have secured our property without her willingness to step up to support when in need. Extremely satisfied with the property, location, price, quality and the customer care from DWH team. Thank you so much.
Good afternoon,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received from Claire.Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotQuick response
From reserving the plot to legal completion to hour tour, I can see the professional and kindness of the DWH staffs. Thanks Holly and Matthew very much.
Good evening, Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the relevant team gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotHouse was all good no problems
House was all good no problems. Very helpful site staff to help us move in
Good morning,Thank you for your valuable feedback, Malcolm, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotKaren is helpful
Karen is helpful, she is willing to give us other options to solve our problems
Good evening,Thank you for your kind feedback about Karen. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotCaroline is fantastic
Caroline is fantastic. She knows her job inside and out and nothing is a burden.
Good evening,Thank you for your kind feedback about Caroline. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Duchy Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
