Trusted Agent profile · Hartlepool
★★★★★
1,037 reviews across 2 platforms
Elwick Road, Hartlepool, TS26 0LQ
Part of Duchy Homes, see every office.
Duchy Homes's office in Hartlepool, at Elwick Road, is rated 4.6 out of 5 across 1,037 reviews on two platforms, including 5 Google reviews rated 4.0.
Tell us what you need and we'll put you in touch. Duchy Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
5/5
TrustpilotWe just reserved our home
We just reserved our home, our sales lady Karen was very helpful and did everything possible to help us make it work.
Good evening,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
5/5
TrustpilotWow !!!
Just Wow......Amanda and Lionel at the Pastures Place development are outstanding. From reservation to completion, and beyond, they have continued to give excellent communication and support, nothing is too much trouble. The house itself is finished to an unbelievable high standard, with excellent attention to detail. Dare I say we have thoroughly enjoyed our dealings with DWH and would certainly recommend our development to prospective purchasers.
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the Pastures Place team and that you are pleased with your new home. I will pass your feedback on and the team will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotMarianne was great in helping us…
Marianne was great in helping us purchase this fantastic well built home
Good morning,Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received. Wishing you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotI got a very good experience of DWH new home care team
It is an amazing experience in the service of New Home Care this time. Lucy of the customer service department has tightly followed up my snagging order. The operators including Dave has made my shower base more strong and solid. It’s just like a new one after fixing.I am sincerely thanks the great work by the new home care team.
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotHelpful and friendly representatives
Gillian was very helpful and friendly. Provided all information required in detail.
Good afternoon,Thank you very much for your great review! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotExcellent customer service
Excellent customer service . Gavin is an amazing salesperson
Hi Charlotte. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
5/5
TrustpilotDave Cooper is trully excellent and a…
Dave Cooper is trully excellent and a superstar. Honest, straightforward and highly skilled.
Good evening,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Dave gets to see your great feedback! Thank you for choosing Barratt Homes for your new home, we wish you many happy years of memories. Kind regards, Ros
5/5
TrustpilotFantastic experience to get a new home!
Impressed with the outstanding service provided by Jeannette Steel, my sales advisor! As a foreign buyer that unable to have any onsite communications, Jeannette's responsiveness and attention to detail were exceptional.I also want to give Kudos to Adam Breakspear, Senior Site Manager, who helped us to fix minor damages immediately. The experience was seamless. It's refreshing to encounter the services that go above and beyond!
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotProfessional and helpful staff
Got our dream home thanks to Amy and staff for their hard work.
Good afternoon,Thank you for taking the time to leave this review and congratulations on your dream home! We'll pass your feedback on to Amy and the team. Kind regards, Ros
5/5
TrustpilotHappy buyer’s of a NEW HOME St.Johns View
I’m very impressed with the professionalism of the team St.Johns View,Cayton.The house is very nicely finished inside and outside .
Good afternoon. We're happy to hear that you're impressed with the house and the team's professionalism. Thank you so much for acknowledging their hard work; we appreciate your positive feedback! Kind wishes, Isla.
5/5
TrustpilotFront door and surround
Two gentlemen arrived on time to complete the job needed.They where very polite and respectful and got straight onto the job.extremely clean.they left the area cleaner than when started! The front door and surround look 100% better and sparkling clean!.i am so pleased with the work carried out today .top marks for everything.thank you.
Hi Nicky. Many thanks for your lovely review and feedback. We would love to pass this onto the relevant team for you.Where we are unable to locate you on our system we have instructed Trustpilot to gain further information, please do add your development to any correspondence and we will ensure your comments are passed to the correct team. Kind regards, Lily
5/5
TrustpilotA new build every time!!
I am so happy with my new home. It feels like a blank canvas, ready to go. The kitchen is lush, everything works, and it's easy to operate.Having broadband pretty much ready to go, and Tracy fighting for me to get the move and deal sealed, was great.
Hi Carl. Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the Woodlands team. We wish you many happy years in your new home. Kind regards, Lily
1/5
TrustpilotPurchased a 4-bedroom house in Eagles’…
Purchased a 4-bedroom house in Eagles’ Rest in August. Very disappointed with the quality. Poor workmanship and so many defects. Cracking timber in the roof of the garage, water leakage, poor installation of the kitchen units, boiler and solar PV panels not working and so many decoration defects, etc. Sent the house snagging report to request for follow-up and the follow-up by the site team is poor.
Good afternoon, Karen.Thank you for contacting us. Your review is very important to us and we’re genuinely sorry that this was not a better experience for you. Please be assured that your comments will be highlighted to the team and we will ask that someone contact you.Kind wishes,Isla.UPDATE:Good morning,I am pleased to hear you have now been directly contacted by a member of the appropriate team in order to discuss the concerns you raised in your review.Kind regards, Ros
5/5
Trustpilotstraightforward and helpful staff
Everything was straightforward. The staff were very helpful.
Good morning,Thank you for taking the time to leave this review, it is very much appreciated. We will pass on your feedback on to the team. We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotHelpful staff
There is always somebody to help if there are any problems and they get them solved as quickly as possible.
Good morning,Thank you for leaving this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
4/5
TrustpilotMost things have been excellent
Most things have been excellent; with my only slight critique being the speed of follow-up, especially in the very first few days of having moved in, when snagging items are starting to be found, that would not be wholly obvious to the untrained eye.
Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. We will share your feedback with the Willow Grove team. Wishing you many happy years in your new home. Kind regards, Lily
5/5
TrustpilotFantastic Home and very good service…
Fantastic Home and very good service from team DWH, especially Rebekah.
Good morning,Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotVery good experience with DWH
Very good experience with DWH, helpful, efficient and provided good suggestions. Many thanks to Michelle and her team.
Good evening,Thank you for your valuable feedback, it is very much appreciated! We wish you many happy years in your new home. Kind regards, Ros
5/5
TrustpilotWell what can I say about the…
Well what can I say about the experience of dwh.Right from the reservation to moving in the staff have absolutely brilliant Nothing to much trouble,all super knowledgeable.The experience was about putting the customer first at all stages and cannot be faulted in any area Also the construction is to a really high standard.Thank you all
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure the Wendel View team gets to see your great feedback! Thank you for choosing David Wilson Homes for your new home, we wish you many happy years of memories. Kind regards, Lily
5/5
TrustpilotGreat customer service
We are most of the way through a great sales experience with Harpinder at Centurion Meadows. Buying a new house wasn’t plan A for us, but being able to part-exchange, the deal on offer, Harpinder’s detailed knowledge of the process and willingness to really understand what we wanted, helped us to take this step. Still a way to go but so far, so good.
Good evening,Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Harpinder gets to see your great feedback! Kind regards, Ros
5/5
TrustpilotGreat Customer Service at Ashlwan…
Great Customer Service at Ashlwan Gardens Rugby .. Jade , Lianne and Caroline really a wonderful sales team!
Good morning, We're happy to hear that you had such a wonderful experience with our sales team! We appreciate you taking the time to share your positive feedback. Kind regards, Ros
5/5
TrustpilotExcellent service so far from Abbie and…
Excellent service so far from Abbie and the team.
Good morning,Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Ros
5/5
TrustpilotThe staff are nice & helpful.
The staff are nice & helpful, in particular Gail & Dana of Herons Reach at Dunstall Park.
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once you're settled in! Kind regards, Ros
5/5
TrustpilotGood service
Good service. Very friendly and courteous. Excellent job
Good morning Roberto. Thank you for taking the time to leave this review. We're so pleased to hear of the service you've received from our Sundial Place team. Wishing you many happy years in your new home. Kind regards, Lily
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Duchy Homes hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hartlepool.
