Every review we hold for the Hartlepool office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotPurchase at Gateford Hall
From the outset of our Journey into purchasing at Gateford Hall we have been guided by Gail and Debbie. There service was second to non, not pushy but very helpful to my wife and myself who have not bought a house in 30 years! We have been kept up to date along the way with honest advice. /Thanks for your help so far Gail and Debbie.
Paul · 6 May 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by Gail and Debbie. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotFantastic experience
Fantastic from the beginning to the end of the reservation,Olivia is a wonderful and helpful person thank you
Lucas · 5 May 2024
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Olivia. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotIan McDonnell was absolutely fantastic
Ian McDonnell was absolutely fantastic. Went above and beyond to make sure that our leak and paint job was fixed perfectly. Couldn’t be happier with the job he did!Also the plaster work from Andy Callahan and duane walker is fantastic. They checked over the pipes and leak to make sure there would be no residual issues. You’d never have known that there was a hole in the ceiling!
Katie · 19 March 2024
Agent replied · 16 June 2024
Good afternoon,Thank you for your review, it is very much appreciated by all of us here at David Wilson Homes. I will share your feedback with the division. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotGenuine interest
From when I registered my interest I the development, I was kept in contact with by the sales team (Amanda and Kate). I felt supported by them and that they were genuinely interested in helping me to achieve getting the house I wanted. So far, I can't fault the process and wouldn't hesitate to recommend them to others.
Kate · 13 September 2024
Agent replied · 23 October 2024
Hi Kate. Thank you for taking the time to leave a review of your experience with us so far. We wish you all the best for the rest of the journey into your new home. Please do come back and let us know more about your experience once your are in your new home!Kind regards, Lily
★★★★★ 4/5
TrustpilotWe have a beautiful home there were a…
We have a beautiful home there were a couple of issues that needed addressing when we moved in and these have promptly been dealt with the site manager has kept us informed and up to day with everything being done. Really happy with the quality of work that has been done and all workmen have been very professional polite and respectful of our home
Dguy · 30 May 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave us a review. We are pleased to hear you are happy with your new home and of the service you've received.Wishing you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotThe sales lady was very professional…
The sales lady Faye Mortimer was very professional and did everything in her power to get us the best deal for our new home .
Tracy · 22 November 2023
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave this review, it is very much appreciated here at David Wilson Homes. Wishing you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotHayleigh and Jade have been amazing
Hayleigh and Jade have been amazing, guiding me through the Movemaker scheme and reserving my new home. They have been very professional and supportive making me feel very secure in my journey. Nothing has been too much for them and I greatly appreciate what they have done for me to date. Thank you 🙏🏽
Mr · 2 November 2024
Agent replied · 23 November 2024
Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Hayleigh and Jade gets to see your great feedback! Kind regards, Lily
★★★★★ 5/5
TrustpilotOur recent experience
We were genuinely impressed with the warm and friendly attitude of the staff. Katie Colls took her time to meticulously explain the buying process, thoroughly reviewed the site plan, and even took us to see the house, which helped us make well-informed decisions about our purchase. The prompt responses have been excellent so far.
Augustus · 27 October 2024
Agent replied · 23 November 2024
Good evening,Thank you for your kind words. We are delighted to hear that you had a positive experience with our staff. The team will be delighted when they see their feedback.Kind regards, Ros
★★★★★ 5/5
TrustpilotMichelle at Wendel View has been…
Michelle at Wendel View has been absolutely amazing, thank you so much for all of your help and patience. Couldn’t have asked for anything better from Michelle!
Emma · 11 September 2023
Agent replied · 16 June 2024
Good evening,Thank you for your kind feedback about Michelle. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotPamela was very helpful
Pamela was very helpful. She was friendly provided good knowledge. She didn’t make us feel rushed or pressured in making decisions. It was pleasant working with her.
Ashley · 3 September 2023
Agent replied · 16 June 2024
Good afternoon,Thank you for your kind feedback about Pamela. We will make sure she sees this and she will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotIan and Gary were very professional
Ian and Gary were very professional, experienced, helpful and friendly. Five star service from the whole team.
Anthony · 15 April 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking time to leave your review. We’re really happy to hear that you have been so well looked after by the team. I will pass your feedback on and they will be thrilled. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotGreat customer service.
Nathan was very professional and explained everything very clearly, good visit to nearly completed home. Very happy with our proposed new home, beautiful and a very good deal.
Mr · 8 August 2023
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Nathan. We will make sure he sees this and he will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotKathryn & Trish were super fantastic…
Kathryn & Trish were super fantastic with us! They understood what we wanted and explained the process clearly.
Steve · 25 March 2024
Agent replied · 16 June 2024
Good morning,Thank you for your kind feedback about Kathryn and Trish. We will make sure they see this and they will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotLanguard View Harwich Essex
Jon at Languard View would get 6 stars from Me. He is fantastic at his job and he alone deserves all the credit for selling us this house in Harwich hopefully the Top Director at DWH reads this review. Go to Harwich speak with Jon take his advice. Result Very Happy Customer. Trust Me
Richard · 21 October 2024
Agent replied · 16 June 2024
Good morning,We are thrilled to hear about your positive experience with Jon. It is wonderful to know that he went above and beyond to help you find your dream home in Harwich. We are so happy to hear that you are a very happy customer. We appreciate your kind words and will share your feedback with Jon and the team.Kind regards, Ros
★★★★★ 5/5
TrustpilotMya was exceptionally friendly and…
Mya was exceptionally friendly and professional.
Dr · 21 October 2024
Agent replied · 23 November 2024
Good morning,We're thrilled to hear about your positive experience. It's wonderful to know that you felt well taken care of. We appreciate your kind words and will share your feedback with our team.Kind regards, Ros
★★★★★ 5/5
TrustpilotWe have had great customer service…
We have had great customer service throughout. They have all tried to help when there have been challenges along the way. The end result is a beautiful home that we are loving living in and are proud to invite our family and friends to! Nothing is too much trouble since we have moved in…but there are hardly any issues to be fair.
Miss · 7 June 2024
Agent replied · 16 June 2024
Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotHelen was very informative and helpfull…
Helen was very informative and helpfull when we reserved our new home at chalkers rise.
Mrs · 13 May 2024
Agent replied · 16 June 2024
Thank you for your kind feedback about Helen. We will make sure she sees this, she will be delighted. We wish you many happy years in your new home. Kind regards, Lily
★★★★★ 5/5
TrustpilotGreat Experience
Matthew was friendly, helpful and efficient. Explained everything clearly and was professional throughout our visits
Colin · 13 May 2024
Agent replied · 16 June 2024
Hi Colin. Many thanks for taking the time to leave this review. We’re really pleased to hear of the service you received. We’ll make sure Matthew gets to see your great feedback! Kind regards, Lily
★★★★★ 4/5
TrustpilotAwaiting snagging
Lovely house, awaiting snagging as concerns re finish of interiors. Gillian has been terrific prior to purchase.
Terry · 29 March 2024
Agent replied · 16 June 2024
Good morning,Thank you for your valuable feedback, Terry, it is very much appreciated. We have passed your review to the local team.We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 5/5
TrustpilotFirst class experience
First class experience. Stephanie and Dawn kept us up to date and helped us keep our heads when everything else was going wrong. Thank you
Nicole · 29 September 2023
Agent replied · 16 June 2024
Good afternoon,Thank you for your kind feedback about Stephanie and Dawn. We will make sure they see this and they will be delighted. We wish you many happy years in your new home. Kind regards, Ros
★★★★★ 1/5
TrustpilotAfter 2.5 years we are still waiting…
After 2.5 years we are still waiting for issues with our windows to be sorted and I have to say the service is horrendous. We have been let down so many times now we are so disappointed. The lack of communication is horrendous and we are now taking action, especially after seeing neighbours windows being replaced because the quality is so poor.
V · 21 May 2024
Agent replied · 16 June 2024
Your review is very important to us and we’re genuinely sorry that this was not a better experience for you.Please be assured that your comments will be highlighted to the team and we will ask that someone contacts you. Kind regards, Charlotte.UPDATE:Good evening,We understand you are in direct contact with you local customer care team about the concerns you raised in this review.Kind regards, Ros
★★★★★ 5/5
TrustpilotWhat an excellent service
What an excellent service, very smooth and hassle free. Also a big thank you to Jordan and Hannah
Simon · 23 February 2024
Agent replied · 16 June 2024
Good morning,Thank you for taking the time to leave this review. We’re really pleased to hear of the service you received. Wishing you many years of health and happiness in your new home. Kind regards, Ros
★★★★★ 1/5
TrustpilotI thought I was a valued customer
I really was not expecting to be writing yet another negative review, but my unfortunate experience with DWH continues.Flat roof issues still not resolved.A garden which has been a mud bath since we moved in September 2022. A lawn that has been laid on builders rubble with little on no topsoil.A customer services manager who promised to ‘investigate my issues and call me back’- no call back.Who awarded the 5 stars to DWH ?I understood that DWH were 5* builders.
Janet · 22 February 2023
Agent replied · 16 June 2024
Good afternoon, Janet.I am very sorry to hear of your experience. I would like to ask a member of the relevant team to contact you regarding this matter. Where we are unable to locate you on our system, we have instructed Trustpilot to gain further information, so we are able to identify the correct team to pass this to. Please do always add your full address and contact details to any correspondence.Kind wishes,Isla.UPDATEGood afternoon Janet. I’m pleased to hear that you are already in contact with the relevant team regarding this review.Best wishes, Lily
★★★★★ 5/5
TrustpilotFirst Class all the way….
From first viewing to completion DWH looked after us all the way. Lou in the office was a great help and always found a solution to my many questions. The after sales has also been fantastic with site manager Halit and his assistant Danny being there for us if we had any questions or issues (which was very few)
Ian · 5 July 2024
Agent replied · 24 August 2024
Hi Ian. Thank you for taking the time to leave us a review, we are pleased to hear you are happy with your new home. We will pass on your feedback to the Kingfisher Meadow team. We wish you many happy years in your new home. Kind regards, Lily
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