Duchy Homes Hartlepool reviews

★★★★★ 5/5

Trustpilot

5 star Harpinda…

Dealing with Harpinda Aspin was a real pleasure and made the whole buying process enjoyable.Her professional advice and local knowledge was invaluable.

George · 3 June 2024

★★★★★ 5/5

Trustpilot

Super smooth journey!

We are about to move in to our new home and we have to pinch ourselves that the process has been so smooth with no hiccups along the way! Harpinder has gone above and beyond ensuring we are kept up to date every step of the way. We've been extremely impressed with the professionalism and friendliness of the team, we've met Jake, Sam and Andy who have all been brilliant. A really welcoming and knowledgeable site team which certainly helps!

Rainbow · 4 November 2023

★★★★★ 5/5

Trustpilot

Jan at Manor Chase was very thorough…

Jan at Manor Chase was very thorough and helpful. She took time to explain the buying process and the checklist of information.

June · 26 May 2024

★★★★★ 5/5

Trustpilot

Tips for customer service

Very helpful all through the process. House is gorgeous. A colleague recently move into a DWH home and said they also had a fab experience. Quality finishes and gorgeous design

Ian · 8 December 2023

★★★★★ 5/5

Trustpilot

To DWH, Roman Edge

Many thanks to Karen, Adam, Stephany and all the site team at Godmanchester.They are a great team and very helpful and they made our home purchase very straightforward and easy.

George · 8 December 2023

★★★★★ 5/5

Trustpilot

Keith has been out today to help with…

Keith has been out today to help with some minor repairs. He’s thorough and courteous friendly and reliable. He’s done an excellent job. Thanks Keith

Helen · 22 March 2024

★★★★★ 5/5

Trustpilot

Would recommend to buy

Beautiful made, a very good viewing with Danny and Laura the day before completion. One slight negative and it could be easily rectified, more plug sockets in each bedroom and lounge definitely needed

Janet · 22 September 2023

★★★★★ 5/5

Trustpilot

Nice experience

The reservation process was easy and it was a nice experience. The staff is very friendly and helpful, Matt has been very helpful with finalising everything related to the house.

Shivakumar · 4 December 2023

★★★★★ 5/5

Trustpilot

Fantastic experience with overall process and now with our own home at Heritage Grange, Edinburgh

In the early days we were given a lovely marketing suite tour by Jenny Balfour which made us fall in love with DWH, followed by Adriano Molfino who was very patient in explaining the ins and outs when and after we reserved our plot, and finally Victor Nemes who helped us finalise the process and was with us until he handed our keys. All very friendly, patient and professional people who made our lives so much easier in the process of buying our first home! We couldn't have asked for a better team to help us.Last but definitely not least, Keith Calderhead, our site manager, is a fantastic person and a true professional, always making sure we're happy with our house and checking that everything is in order. We couldn't have asked for a better person to help us!

Alex · 16 October 2023

★★★★★ 5/5

Trustpilot

Exceptional Off-plan Home Purchase Experience

My family recently had the pleasure of purchasing an off-plan home, and I am beyond thrilled with the entire experience. From the moment I set foot in the sales office to the day I received the keys to my new home, every step of the process was incredibly smooth and professional.The sales team was not only knowledgeable but also incredibly patient, taking the time to answer all my questions and address any concerns I had about the off-plan purchase. They provided detailed information about the property, the construction timeline, and the various customisation options available, allowing me to make informed decisions tailored to my preferences.Throughout the construction phase, I was kept well-informed about the progress of my future home. Regular updates from the builder and the opportunity to visit the site during key milestones gave me confidence in the quality and craftsmanship being invested in our property. The attention to detail and the dedication of the construction team were evident in every aspect of the house.The support didn’t stop once the construction was complete. The handover process was seamless, and any minor issues were promptly addressed. The builder's commitment to customer satisfaction was evident, and it made the entire move-in process stress-free.We are now happily settled into our new home, and I can’t thank the builder and their team enough for making our off-plan home purchase such a positive and rewarding experience. I highly recommend them to anyone considering an off-plan purchase; their professionalism, expertise, and customer-focused approach truly set them apart.Thank you for making our dream home a reality!

Adetomiwa · 14 October 2023

★★★★★ 5/5

Trustpilot

The Chase @ Newbury Racecourse

Went to the launch day of The Chase @ Newbury Racecourse. I was thoroughly impressed with the unique location, property specification and additional incentives on offer as a first time buyer and keyworker! I returned to reserve a property later that same day! I found Luna to be extremely knowledgeable, warm and friendly! She had great patience and provided fantastic customer service!

Sheldon · 30 September 2024

★★★★★ 5/5

Trustpilot

OAP SUPER ASSIST. Being non tech savvy

Being non tech savvy, Sharon at Rose Place has been a star in supplying visual info, always ready to respond to email questions. She is courteous and very pleasant to talk to.

Robert · 13 October 2023

★★★★★ 2/5

Trustpilot

Disappointing

Being my 3rd new build house and always hearing positive views on DW I had high expectations, also I was informed 3 snags would take place. Personally I think they rushed the build to meet a date THEY set and I was not pushing being chain free and rent free while waiting for the build I’d quite happily waited another week or two to have it perfect first time. From the off I turned up to builders mess on the property, no bow and a poor house clean it was very grubby still , site did have a 2nd clean to a much higher standard to resolve this in fairness To name a few annoying points below Paint on the new flooring Damaged items every where Cement in the door frames Extraction fan insecure in the ceiling Full of bugs Doors hitting lights Personally I feel this was a higher management decision to push the sale thro on that day to hit targets and forgot they were selling a £600,000 house to a new family If it was not for the helpfulness and politeness of the site manager I’d made a lot more fuss on the day

Craig · 11 October 2023

★★★★★ 5/5

Trustpilot

Tony was excellent and really kept us…

Tony was excellent and really kept us informed and made the reservation process really easy and straightforward for us! First class service!

Stefanie · 12 May 2024

★★★★★ 4/5

Trustpilot

My New Home. THORPEBURY IN THE LIMES

The house has a good layout. Good size rooms andlocation. THORPEBURY IN THE LIMES . Customer service was good. 2 people who stood out the most when I moved in wereDan Hickson and Wayne Shooter. They were ready to help and put things right. Made me feel at ease and reassured me the job will be done. The reason for not giving 5 star is not having enough storage space in the house. Pratibha Mehta

Pratibha · 31 January 2024

★★★★★ 5/5

Trustpilot

What a great team

What a great team, thanks Peter Hindle, Mark Reckless and Lisa Lucy getting the completed on time and the quality was first class.

Nifty · 18 April 2024

★★★★★ 1/5

Trustpilot

Do not buy!!!!

Had a walk round with the site manager where a number of issues were pointed out and I was assured that these would be fixed/sorted for move in day. Site manager even marked a few bits on the wall where things needed sorting re painting etc etc. on e issue raised was that the boiler was not working and had no pressure, but I was assured that it would all be sorted. Well well well guess what happened come move in day… None of the items mentioned were corrected, marks still on walls that he had marked and boiler still showing same fault code. So I ring the out of hours customer care team (care in the loosest sense of the word). Firstly they tell me that it is not an emergency because it appears to be a pressure problem which I should consult YouTube and learn how to sort. Even after explaining that this had been done and nothing had changed. I eventually spoke to someone who told me to turn it off and back on etc etc. upon turning it back on there was a water spraying sound coming from the front room and after about 20 minutes the carpet was soaking wet and wet patches started to appear on the wall. Emergency care team again called who logged the call and said someone would be out as soon as possible. When pressed for a time I was told to give it until midnight and if no one turned up it would be in the morning. The whole time the patch on the wall is getting bigger and bigger area of carpet getting wet. I asked to speak to a manager as I was not happy with the response to be told the manager was busy and then they hung the phone up. I recontacted the call centre and when the phone was answered the call was immediately ended again. I was aware that moving into a brand new house has teething problems and there is a snag list a mile long, which I expected but this experience is something else. No one interested in the slightest and we are now left with no water, soaking wet walls and carpets and an emergency call centre who just put the phone down on you.

Martin · 30 September 2023

★★★★★ 5/5

Trustpilot

Friendly and professional service.

Our experience so far has been nothing short of professional since our first visit.All of the staff have been friendly and polite.There has been no HARD SELL.

Mr · 21 January 2024

★★★★★ 5/5

Trustpilot

Great experience so far

We are still very early days on our buying journey but so far everything has been great. Sian at Whitchurch Clockmakers development has been so helpful and responsive which is exactly what you want when buying your next home. She always picks up the phone and responds to emails quickly and goes out her way to ensure everything goes to plan. We are currently using the Movemaker scheme and fingers crossed we can sell our house and move forward with the process.

Eleanor · 25 September 2023

★★★★★ 1/5

Trustpilot

Popped in to the marketing suite today…

Popped in to the marketing suite today to enquire about prices. Horrible, and noticeably unattractive lady completely blanked me. I asked if she had a brochure with prices I can take with me. I had to ask twice to even be acknowledged, and the answer was eventually no. Given her incredibly rude attitude right from the outset, I cannot reward that with a purchase. She has made it impossible to buy. The house and location seemed perfect. What a shame. The development is Pennine Ridge.

Graeme · 24 September 2023

★★★★★ 1/5

Trustpilot

DW's organisation of management…

DW's organisation of management companies to maintain communal areas appears be to last on their list of things to do. DW are selective with their contractual obligations, attempting to impose restrictions on parking which doesn't appear to be creating any safety concerns yet ignore safety concerns relating to unkempt grounds and pathways with temporary surfaces over a year after they dug the permanent surfaces up. Residence on the Corinthian Estate are surrounded by communal areas, part of the initial attraction however, failures by DW and their management company to maintain these areas have left residents surrounded by 2 ft high weeds in many areas. Leaving the entire development unsightly!Update 24h September -Received an automated response and nothing further

CD · 24 September 2023

★★★★★ 5/5

Trustpilot

a pleasant welcome

a pleasant welcome and understanding the needs of the customer before even selling the property. it was an amazing experience throughout. a special mention to Matthew Johnson!

Santosh · 15 January 2024

★★★★★ 1/5

Trustpilot

Excellent sales tactics.

Excellent sales tactics, they are great until you've signed the contract and transfer the funds then you'll see their real colours. Before we bought our plot, the designs we were shown, the 3D structures and the sales conversion all said there was going to be hedges on the side of our property to separate it and create a line from where our property end and the public starts.They decided to put dead shrubs all along the side of the property (wish I could add pictures to this), and when we contacted them to have rectified and plant the hedges we were promised. Their response was "they are not prepared to rectify it due to the cost". We are now dealing with people walking across the front lawn constantly and we can't put up a fence. Now having to get solicitors involved, luckily we still have the pictures and copies of the designs we went through during the sales stage. Honestly just try another company, stay away from any company they are associated with. Save yourself less stress.

Gafar · 18 September 2023

★★★★★ 5/5

Trustpilot

Excellent service at Harbour Place

We were in a position to reserve a property at Harbour Place and Amanda was extremely helpful in getting everything organised.

David · 12 May 2024