Foxtons reviews

★★★★★ 5/5

Google

First time using Foxtons and i must say that the service has been professional and easy from start to finish. Charlotte was my letting negotiator and it was a pleasure dealing with her, I found her to be energetic, personable and honest and went above board in dealing with all my queries. I would recommend Foxtons to any one who wants a stress free experience !

Mohamed · 30 March 2020

★★★★★ 5/5

Google

"I really appreciate her help and admire her customer relationship quality." My husband and I just HAD a few days to visit some houses and make a choice and Anna was lovely and professional . I am very satisfied of the way she understood and handled what we were looking for . We found the perfect house , thank you Anna, thank you Foxton !

TW · 29 June 2020

★★★★★ 5/5

Google

I was very new to UK and Ana Screpciuc from Foxtons Harrow, helped me a lot in settling easily with their great service. I rented my home from them and it has been always a pleasure to deal with them in every way. All the help was a call away and they personally took care of everything needed from the documentation to all the necessary services in renting properties. I would highly recommend them to anyone who needs friendly and trustworthy service, especially Ana. Thanks to you Ana for your valuable service.

Shabin · 23 February 2023

★★★★★ 5/5

Google

Bibban was my service agent at Foxtons. She is very customer focused and gave an impression that she put the client interest first. It was a delight.She had shown me good number of options and adjusted her time to my availability. Foxtons have excellent office in Harrow and very friendly staff. I have used couple of agents in the area. By far Foxtons is the best.

Game · 3 January 2020

★★★★★ 5/5

Google

My property was handled by Shaun Bailey. What an incredibly patient and professional guy. I am so thankful to Shaun for all his help, prompt communication and even negotiation between me and the joint owner of the property. He doesn't just do his job, but treat his customers with passion. I will definitely recommend Shaun and Foxtons due to him to anyone. Keep spreading smiles Shaun 😀

Bhoomi · 5 July 2019

★★★★★ 5/5

Google

"I really appreciate her help and admire her customer relationship quality." My husband and I just HAD a few days to visit some houses and make a choice and Anna was lovely and professional . I am very satisfied of the way she understood and handled what we were looking for . We found the perfect house , thank you Anna, thank you Foxton !

Oliver · 2 December 2019

★★★★★ 5/5

Google

Very good experience, they found a property to move in even in the same week Than you Ana and Nicola

Nuh · 13 March 2026

★★★★★ 5/5

Google

We’ve had such a great and exciting experience renting with Claire @Harrow Foxtons - myself and my partner are first time renters so it initially was going to be completely new for us but through this rollercoaster Claire was calm and collected enough to keep us excited and reassured along the way and it definitely is an experience that grew us as people and got me to better my admin skills or in other words "pattern my sh*t" 😅 - so from J&C. Thanks Claire and the team @harrow Foxtons for recommending us our beautiful apartment, Next our house! 😌

Itsyourboyo · 6 December 2022

★★★★★ 4/5

Google

Hexin was a pleasure to speak with, very professional and honest. She did go on and beyond in comparison to the other estate agents we had. However the percentage Foxtons charge is high so keep that in mind, but if they get you a sale quicker or you get higher offer then worth paying for it I guess. Great thing is they wont charge upfront.

Paresh · 29 July 2019

★★★★★ 5/5

Google

Ana is very caring, it took her only 3 days to finalize a property which is record time in my opinion as it usually takes so much longer. Thank you

Uzoma · 23 March 2024

★★★★★ 5/5

Google

Nathan and Hex were very helpful in throughout the buying process. Special mention for Nathan, who sorted out a number of issues promptly.

Zak · 25 July 2024

★★★★★ 5/5

Google

From viewing to offer, Nathan (@Harrow branch) was professional and supportive. He accommodated an afterwork appointment and ensured we didn't feel rushed when looking around. He also met us for a 2nd viewing the following day - helping us to make a decision to submit an offer. With the additional support from Hex (branch manager) our offer was accepted and now our family is looking forward to moving into our new home. We can't thank them enough!

Clive · 23 March 2024

★★★★★ 1/5

Google

Awful experience, I would not recommend. When buying the property estate agent mis sold property and left us in the property in biblical rain to rush off to another meeting, leaving a prospective buyer to walk back to the tube. When selling property we were passed across 3 different agents during the sale so no consistency and Hex was consistently unavailable and failed to respond in a timely manner. For the fee paid Foxtons added very little value

Kate · 25 December 2022

★★★★★ 2/5

Google

Really good experience. Amina and the team were so on the ball and contacted me at every opportunity. I had to edit this review because subsequent to completing everything communication literally stopped despite me sending a number of emails and making a number of calls leaving messages which all went and remain unanswered from a number of people in the team.

N · 4 July 2020

★★★★★ 5/5

Google

I am a first time buyer in the uk and decided to go via Foxtons. My experience was really really good. Shaun was extremely helpful in explaining me the transaction formalities and was with me in every step of the way to ensure the purchase was completed on time and to my satisfaction. The solicitors he recommended were first class and they were key in helping me achieve the purchase on time. End to end my transaction was completed in 3 months time which is far superiors compared to average time of 6-8 months. I have disturbed shaun late in the nights on WhatsApp to which he responded patiently and kindly. He liaised with solicitors, seller and mortage advisor to help me over and beyond. Millie was very helpful in showing me the property multiple times. I visited the property around 6 times and Millie accomodated even last minute requests. I've been dealing with least 10 agents in past 6 months while looking at the property and can say that Millie is the best in my experience. Overall nothing short of a 5 star rating. Keep up the good work Shaun and MilliePositiveResponsiveness, Quality, Professionalism

Srivathsan · 25 August 2022

★★★★★ 5/5

Google

I have had a great experience with the team over there at Harrow branch - especially Nichole, who has been of great assistance during the process. As an individual who values communication, I cannot speak highly enough of her communication throughout and her willingness to be flexible on my requirements. A great asset to your company. Thanks for your assistance. Best, Mohamed

Mohamed · 1 September 2019

★★★★★ 5/5

Google

Millie remembered us after we viewed a property with her. She kept in touch. She knew what we wanted. When the perfect house for us came up she got in touch. We love our house. None of this would have been possible if it was not for her belief and trust in us. She fought our corner and made sure our offer was accepted. Millie is a first class property agent, who builds relationship, understands her clients needs and provides a tailored service. I met a number of agents over the last year but none of them had gone out of their way to get to know us the way Millie did. Millie will work for you. She will find you the home of your dreams if you give her a chance. Thank you Millie for giving us the best house. A wonderful home. We are so grateful😊❤️

Sandra · 8 August 2022

★★★★★ 5/5

Google

Workign with Foxtons Harrow was an enjoyable experience for me. I worked with Chloe who was very open, professional and transparent with the details of all the property viewings we were doing. She stayed in touch, and managed communications with the seller and mortagage advisors very effectively. I cannot recommend her enough, particularly with how patiently she dealt with delays in the process, communicating promptly with all relevant parties. I was impressed and felt well taken care of through the process

Toyin · 4 July 2022

★★★★★ 5/5

Google

Foxtons Harrow was very prompt in getting back to me about my enquiry. Lisa Patel in particular took time to consider my needs and showed me what I would get with the mortgage options I had. She is a strong communicator and reassuring during the process. Her support and recommendations has meant the buying process has started off smoothly.

K · 15 May 2020

★★★★★ 5/5

Google

Shaun was very helpful to us as purchasers and was attentive and helpful all the way through the process and also following completion. Both us and the vendors were chain free and pushing for a quick transaction and indeed the time period from offer to completion was really quite brief. We were most impressed and would certainly work with Foxtons again.

Rosie · 29 July 2019

★★★★★ 5/5

Google

PROPERTY SECURED! And all thanks to the Rockstar Superstar that is masquerading as a Foxtons estate agent - namely, Nichole G. From the initial contact made to book a viewing, to being punctual on the day of the viewing and during the viewing, Nichole was informative and responsive to all enquiries and after the viewing, was prompt with her responses to my numerous enquiries and any information provided to do with the property or the referencing or letting processes, she was knowledgeable, factual and transparent. Overall, my experience of the service provided by Nichole on behalf of Foxtons has been a very pleasant and ‘pain-free’ one, due to her professionalism and personable nature. The online portal also deserves a mention for ease of use and tracking. All in all, a smooth and seamless experience. All credit to you Nichole. Many thanks!PositiveResponsiveness, Quality, Professionalism

Dokun · 22 June 2022

★★★★★ 2/5

Google

Hello. We were looking for a flat and have been contacted by Katarina. We also have been in contact with Sally. First of all they didn’t listen what we were looking for and showed us what they wanted, obviously the expensive ones, way more expensive than what we asked. After a while, they finally accepted to show us only the flats fitting our criteria. After some troubles, we found one that was free. They promise us a quick reply on the next day. But we had to wait quite a lot without any news. Anyway, we can understand that they have a lot of work. But then we got other problems. They asked us many papers but they registered us with a wrong email, so we were not able to access it. Finally they understood and registered us again with the correct one. We gave all the papers and money and got the definitive positive answer for the flat. We were happy... until we got the keys and opened the door. We realized that when they made the video call visit, they took care to not show the floor of the flat, and we understood why. The flat was pretty dirty and the floor was quite damaged. We were upset because it’s very dishonest, but we had to take it anyway because it was already too late for us and we needed a flat, but I think it was not professional. To make you understand, it was so dirty that we had to go sleep at a hotel the first night until we finished cleaning. That is really disappointing when you trust a professional and he ends up using you to get his money. Plus it was useless because if they showed us the truth, we would have asked for a cleaning and some work for the floor but we would have taken it anyway because we liked the flat location. We are really disappointed by them and I had to say it because I hope it will force them to be more honest, and I hope nobody will experience the same problems. So before you sign, be very careful and visit it for real, a video can hide a lot. And know that once you get the key, they will let you down, they will not help you with anything, they will not reply to you, the only thing they will do is send you a reminder every month to pay the rent. I hope this review will open eyes and help people to protect themselves.NegativeQuality, Professionalism

Kosy · 22 June 2022

★★★★★ 5/5

Google

We used Foxton to sell our Carnegie flat. Shaun Bailey was professional and instrumental in completing the sale. We understand the difficulties faced by seller and buyer in the time of pandemic but Shaun was there for us throughout the whole process, providing us updated information of market conditions, suggesting solutions to both seller and buyer to facilitate the deal, assisting in coordination of paper works by conveyances of both parties and continued to follow up and kept us informed. Shaun was knowledgeable, responsive, patience and professional in his service, well done! I would highly recommend Shaun based on my great experience with him.PositiveResponsiveness, Quality, Professionalism, Value

Michael · 22 June 2022

★★★★★ 5/5

Google

There are many estate agents who make all the the promises in the world, big statements and then there are estate agents who let their actions / work do the talking. Shaun Bailey and his team are some of the most competent, courteous, diligent and attentive professionals we’ve had the pleasure of dealing with. After 2 failed attempts with other local estate agents our property had been on the market for a few months, with little or next to no interest. We weren’t sure about the fees which was our initial reservation, but you really do get what you pay for with Foxtons. Highly recommend and I wouldn’t think twice about using them again even in an area outside their jurisdiction.

Talha · 29 April 2022