Every review we hold for the Harpenden office, from every platform, shown as written. First names only.
★★★★★ 2/5
allAgentsTruely terrible! Put property
Truely terrible! Put property on Market in Oct 09. Sold within a week to someone who Frosts told me was a cash buyer. Turned out the buyer needed a mortgage and couldn't get one. Only found this out in Dec! Put property back on Market having already moved out! Property left vacant but still Frosts call to ask if we can be out for viewings! After 2 months I returned to property to find that door had been left unlocked and halogen spots left turned on!
Then in Jan, Frosts introduce another cash buyer. Same story. Then a first time buyer who again failed to have a mortgage! Finally sold after ten months.
I found them great when things were google well in the first week but elusive and dishonest when things went wrong. Most of their staff are hopeless with the exception of a couple, namely Louise and Christina. Thankfully I will never have to use them again. I'm very surprised that they survived the slump!
Save yourselves the hassle and go elsewhere!
Hertsnomore · 18 July 2010
★★★★★ 1/5
allAgentsWe have been renting through
We have been renting through frosts for about 9 months now and not only is the house not living up to the standard the details said we have had numerous problems, trying to get them fixed is a real pain which takes far too long, we have been waiting 2 months for them to fix a broken garage door and it is always us which has to contact them. The final straw being this morning which they had booked viewings as they are trying to sell and after getting up early to clean the house we had to call them when they disn't turn up to find out it had been sold 2 days ago. They never do anything unless they are harrassed, incompetent is being nice to them, never use if you are renting they will make you miserable.
Halban · 17 April 2010
★★★★★ 2/5
allAgentsAn agent from Frosts took us
An agent from Frosts took us round a few properties; we liked one of them, so phoned back to put in an offer. The agent wasn't in, so we left a message 'that we'd like to put in an offer'. We weren't called back, so phoned again the following day. The same thing happened.
We took the hint: if they can't be bothered with basic customer service when you want to put in an offer, what chance that they will be reactive when you're a tenant and the boiler breaks down?
DeepThoughts · 16 March 2009
★★★★★ 5/5
GoogleFantastic Service by all staff - Kept us informed at all times and very quick to respond to any queries. Would definitely recommend to anyone. Thankyou for all your helpPositiveResponsiveness, Quality, Professionalism, Value
Lynne · 9 January 2022
Agent replied · 6 July 2023
Thank you Lynne for your excellent feedback. I will pass your great comments on to the team, who I'm sure will be delighted.
★★★★★ 1/5
allAgentsAppalling customer service.
Appalling customer service. We've been fighting with our Landlord for the last two months over a deposit and it could all have been avoided hadn't their property management staff been so incompetent, not to mention rude over the phone and the most unhelpful I've ever seen in customer-facing jobs. And 10 days after vacating the property their rental agents still called us to arrange viewings. Other people may have had a good experience but to me a total disaster.
Pfraile · 20 September 2010
★★★★★ 5/5
allAgentsGreat
Rose was a delight to deal with, always professional and very helpful. The process of viewing and securing was efficient and timely. Thank you so much Rose !
K · 4 June 2018
★★★★★ 5/5
GoogleGreat service, all agents were very helpful, supportive and always dedicated to the sale. Would highly recommend using them as your estate agent.
Alicia · 9 October 2022
Agent replied · 6 July 2023
Thank you Alicia for your lovely review, we will pass your comments onto our team.
★★★★★ 5/5
GoogleLily knew exactly what I was looking for. She has kept me updated constantly in my property search and has always been so professional. So pleased to have found a new place that fits my needs.
Chelisec · 6 July 2020
Agent replied · 6 July 2023
Thank you Chelisec we are really happy to hear that you are happy in your new home and Lily is very grateful for such a lovely review.
★★★★★ 5/5
GoogleLilly and Sam have both been extremely helpful in sorting out the details on the property we have rented through Frosts, Harpenden. Such a refreshing change to deal with such delightful and helpful people. Thank you
Frances · 6 July 2020
Agent replied · 6 July 2023
Hi Frances we are really pleased to hear that you were happy with the service that you received and that Lily and Sam were able to help.
★★★★★ 5/5
allAgentsDaniela has been fantastic. I
Daniela has been fantastic. I really appreciated that she listened and took the time to communicate often. I always knew she would reply quickly and honestly
Elizabeth · 21 April 2016
★★★★★ 5/5
GoogleExcellent service by all at Frost’s, but particular mention to Rose who has been so helpful answering all of our questions and supporting our move to the area. Thank you!
Dean · 6 July 2021
Agent replied · 6 July 2023
Thank you Dean for your wonderful review and I will pass your comments on to Rose and the team.
★★★★★ 5/5
GoogleRose, the lettings negotiator has been brilliant. We lost the first house we wanted, and she pulled out all the stops to make sure we got something else suitable in the area.PositiveResponsiveness
Fiona · 25 January 2021
Agent replied · 6 July 2023
Thank you Fiona that is great to hear, we are really pleased to hear that Rose helped you get what you wanted.
★★★★★ 5/5
GoogleHave been very happy. Louise has kept me posted throughout the sale.
Malcolm · 28 February 2025
★★★★★ 5/5
GoogleWe've had a truly excellent service from Frost's, we've been kept updated throughout and queries and questions have been answered quickly and expertly. All the team have been great but Trudie Cobb has stood out. I would thoroughly recommend.
Teresa · 7 July 2017
Agent replied · 6 July 2023
Thank you Teresa its great to hear that we were able to help and that you are happy with the service that you received.
★★★★★ 5/5
GoogleAn overwhelmingly pleasurable experiance. The whole team were friendly and approachable. I had the fortune of Lily assisting me with my move and nothing was to much trouble. Highly recommend them and would certainly use again!
Lee · 7 July 2019
Agent replied · 6 July 2023
Thanks Lee we really appreciate the time you have taken to let us know and we hope that you will let us know if we can help at any point in the future.
★★★★★ 5/5
allAgentsI recently purchased a
I recently purchased a property in central St.Albans via another estate agent but i chose Frosts to let it, which they did within 2 days! I now have this and one other managed by Frosts and i find them to be professional and efficient. I may consider further additions to my portfolio in 2010 and i can not see any reason not to stay with frosts - a good job, well done!
Eyespy · 15 December 2009
★★★★★ 5/5
GoogleThe team at Frost's look after a number of properties that I manage. I have always found them helpful, efficient and knowledgeable. Tenants have also always talked positively about their experiences with them. Thank you.
Paul · 7 July 2019
Agent replied · 6 July 2023
Thank Paul that's great to hear and we appreciate the time you have taken to let us know.
★★★★★ 4/5
GoogleRicky Veale provided us with helpful, positive, highly personalised service that was a valuable first step to making a private sale.
Jake · 6 July 2022
Agent replied · 6 July 2023
Thank you Jake for your great review, and I will pass your comments on to Ricky.
★★★★★ 5/5
allAgentsExcellent
Wonderful service we received from Frosts Estate Agents. Rose was really helpful and understanding of our needs. Would highly recommend.
PB · 21 May 2018
★★★★★ 5/5
GoogleIt was such a pleasure dealing with Lily in finding our new home. The process was very seamless. Her customer service and turn around time was fantastic! Such a beautiful experience!
Toyin · 6 July 2020
Agent replied · 6 July 2023
Thanks Toyin we are sure that Lily will be delighted to read your feedback and we apprecaite the time you have taken to let us know
★★★★★ 5/5
GoogleGreat communication with the Harpenden team. Thank you!
Emma · 22 August 2023
Agent replied · 1 October 2023
Thank you for your great five star review Emma!
★★★★★ 5/5
GoogleGreat service by Trudie very professional and friendly beyond great
Was in the thick of it with us and handled our ever lasting sale with the utmost urgency
Thankyou Trudie
Cheryl · 6 July 2020
Agent replied · 6 July 2023
Thank you Cheryl Trudie will be delighted to hear your kind words and we are very grateful for your review.
★★★★★ 5/5
GoogleExcellent team. Sales Manager James and Sales Progressor Trudie provided excellent support throughout the time on the market and the sales process respectively. Highly recommend.PositiveProfessionalism
Charlie · 29 August 2021
Agent replied · 6 July 2023
Thank you Charlie for your fantastic feedback. I will pass your great comments on to James and Trudie, who I'm sure will be delighted.
★★★★★ 5/5
GoogleA great service from the team at Frosts in Harpenden. Superb contact from Trudy when things were getting close to the wire in the lead up to exchange. Many thanks for all your efforts. Paul.
Paul · 7 July 2017
Agent replied · 6 July 2023
Thank you very much Paul we really appreciate the time you have taken to leave a review. The team are delighted to hear that you are pleased with the service. Please give us a call if you need any further help in the future.
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