Every review we hold for the Harpenden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleGemma Barnaby, Asset Manager at Ashtons, has been amazingly helpful, thorough and prompt in all her actions taking care of our rental property in Harpenden. She always responds promptly to our e-mails and helps to resolve any problems with the property. We did ask Ashtons for her to be our asset manager. Thank you, Gemma!
Ralph · 13 March 2025
Agent replied · 26 April 2024
Thank you Ralph for taking the time to leave us a review. I will pass your kind words on to Gemma who will be delighted to hear you were so pleased with the service you received. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleThank you Jules for going above and beyond. I bought through Ashtons and it was a very efficient process - we managed to get to exchange within 3 weeks from the date the offer was submitted. I appreciated the regular updates and professionalism throughout in the above purchase and since then to date.
Katie · 18 March 2022
Agent replied
Hi Katie, thank you so much for taking the time to leave Ashtons a review. Your kind feedback is much appreciated - Jules and the team will be absolutely delighted to hear they were able to make your move journey a positive experience and we wish you all the very best in your new home!
★★★★★ 5/5
GoogleAshton’s have been fantastic helping us find our rental property.
They have gone out of their way to make sure everything went smoothly!
Kirsty was amazing
Thank you again
Jade · 18 March 2024
Agent replied · 24 June 2023
Thank you Jade for taking the time to leave such positive feedback. Kirsty and the team were delighted to have helped you. Wishing you all the best in your new home. Best wishes from all the team at Ashtons.
★★★★★ 5/5
GoogleColin and the team have been excellent during the whole process. He has been very accommodating in my out of hours demands (viewings and over the phone). The support you receive in getting things ready for the new house - I didn’t know was offered or possible.
An easy 5 stars.
Ascot · 18 March 2022
Agent replied · 4 June 2024
Thank you so much for taking the time to leave your fantastic feedback. I will pass your kind words on to Colin and the team, who will be absolutely delighted. All the very best, the Ashtons team.
★★★★★ 1/5
GoogleWe recently made the difficult decision to withdraw from the purchase of a property marketed through Ashtons. This decision came after we commissioned a full building survey and an in-depth report into local planning, environmental, and …
Tatiana · 30 August 2025
Agent replied · 30 June 2026
I am very sorry to learn of your recent experience with our Harpenden team. I know that John Ingram, our resident Director at Harpenden has been in communication with you to explain that unfortunately, the email you sent did not reach any … More
★★★★★ 5/5
GoogleColin Hickey has been most kind and helpful and assisting me with my rental. Great communication and willingness to help and advise. Thank you 🙏🏼 …
Rhiannon · 18 March 2024
Agent replied · 24 June 2023
Thank you Rhiannon for taking the time to leave a review. Colin was thrilled to be able to help and advise you. Wishing you all the best, the team at Ashtons
★★★★★ 5/5
GoogleFantastic , professional , friendly and top class advice from the start of our selling process to the very end . There was a consistent high level of service from every member of staff that dealt with our transaction . Would highly …
Alison · 8 October 2022
Agent replied
Hi Alison, thank you so much for your fantastic review. You have summed up perfectly everything we strive our service to be so it's especially wonderful to hear that we've hit the mark. Thanks again!
★★★★★ 5/5
GoogleColin Hickey has been extremely helpful and supportive throughout the process of letting our mum’s flat. He gave valuable advice on what was necessary to get the flat ready and ensured that any work was done promptly and for a reasonable …
Iain · 8 October 2022
Agent replied
Thank you so much for taking the time to leave your brilliant review Iain, it's much appreciated. I will pass your kind words on to Colin and the team, who will be absolutely delighted. All the very best, the Ashtons team.
★★★★★ 5/5
GoogleStaff are friendly and helpful.
Alex · 29 April 2026
Agent replied · 13 May 2026
Thank you Alex for your review, we appreciate your feedback. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleI met Kirsty almost 2 years ago today and she was a great help to me in renting my first house. Today, she was one of my biggest helpers again in moving to my new home. The process was very professional and fast. Thank you for everything.
Mehmet · 13 March 2025
Agent replied
Thank you so much for your 5* review Mehmet. We are thrilled Kirsty has been able to help you move house again. Wishing you all the best in your new home, from the team at Ashtons
★★★★★ 5/5
GoogleWe are currently in the process of selling our home & buying our next home through Ashtons.
The process has been effortless thanks to the wonderland India in our Harpenden Branch.
After initially putting the feelers out just to see what interest our property would have before going to market India had lined up prospective buyers with offers being made within days.
India also arranged house viewings for us & we found our next house at the right price thanks to her great negotiations.
We hope to complete over the next few weeks. All in all a very positive experience so far.
Charlotte · 30 June 2023
Agent replied · 25 May 2024
Thank you so much Charlotte for taking the time to leave your 5* review and for your kind words. India has been delighted to have been able to help you with both aspects of the buying and selling process. Wishing you all the best for a speedy completion and lots of luck with the subsequent move. Best wishes from the team at Ashtons.
★★★★★ 1/5
GoogleIf I could give less than 1 I would. Awful service from the start to the end. Damaged product was received, took over a month to resolve. Dismal customer service, no empathy & more concerned with not having to cover the cost of a new screen themselves rather than the manufacturer rather than helping a customer.
Endless list of errors:
1. Order processed for an item that wasn’t even in stock
2. Sent another sized screen & still failed to process the refund for difference in price
3. Screen sent was damaged
4. Weeks before someone even came to collect it and say there was a fault
5. Delays in receiving a replacement & had to wait for the first one to be collected before issuing a replacement (bizzare)
6. Software wouldn’t work for weeks, after multiple calls with incompetent technical team
7. Poor returns and customer service
Avoid for your own sanity.
Karundeep · 28 June 2023
Agent replied · 28 June 2026
Hi Karundeep
We sell 100s of screens every year without any issues but unfortunately we did not get it right this time and we sincerely apologise.
★★★★★ 5/5
GoogleI don’t generally offer reviews however I would like to comment on how satisfied I have been with Colin at Ashtons who has assisted in every step of the way through tenant vacancy, works carried out and the move in for the new tenant. Much appreciated
David · 13 March 2025
Agent replied · 11 June 2024
Thank you David for your review. Its wonderful to hear that Colin has been on hand to assist you with all stages of your letting journey and we look forward to continuing to work with you. All the best, the Ashtons team.
★★★★★ 5/5
GoogleKaren Beaman has been absolutely fantastic. Her customer service has been outstanding. Thank you so much. You truly did go above and beyond ensuring my order was processed and your help has meant I will receive my items in time for my event! I am so grateful. Thankyou Karen. keep up the good work! kelly
Kelly · 28 June 2019
Agent replied · 28 June 2026
Hi Kelly. thanks for taking time to post such a lovely review. Have passed your message on to Karen.
★★★★★ 5/5
GoogleHighly recommend Natasha at Ashtons in Harpenden. She is professional, quick to respond, friendly and very kind. She went out of her way to be reassuring and understanding during a particularly stressful time, which was very helpful. …
Clare · 8 October 2022
Agent replied · 25 May 2024
Good morning Clare and a huge thank you for your wonderful review. We couldn't agree more that Natasha is an absolute gem within the team and we're so pleased that Natasha and the Harpenden office were able to make your property journey as … More
★★★★★ 5/5
GoogleI would highly recommend Ashtons. All the team we had dealings with, including Taylor, Gill and David were extremely polite, professional, knowledgeable and helpful. The whole buying and selling process from start to finish was seemless and we were kept in the loop throughout. Thank you - we wouldn’t hesitate to use you again.
Helen · 18 March 2019
Agent replied
Thank you for taking the time to give your comments
★★★★★ 5/5
GoogleJust placed our first order and dealt with Ameena who has been absolutely fantastic. Ameena has been on the end of the phone and email all the way through my enquiry and order, and I highly recommend the service I have received. Thank you Ameena
Vicky · 28 June 2024
★★★★★ 5/5
GoogleStaff at Ashtons are very professional and friendly. Special thanks to Rebecca and Amanda for their outstanding services. They were always able to give me valuable advice and were responsive when handling my requests. My whole transaction process was quick and smooth.
Jo · 11 March 2022
Agent replied
Thank you so much for your fantastic review - we are always delighted to hear feedback from our clients. We're so pleased that the team were able to make your move journey a smooth and happy one and do hope to work with you again in the future. All the best, the Ashtons team.
★★★★★ 5/5
GoogleLenné provides an exceptionally professional estate agency service from start to finish. Communication is clear, timely, and proactive throughout, and her knowledge of the market is evident at every stage. I would not hesitate to recommend Lenné to anyone seeking a reliable and capable estate agent.
Edward · 16 January 2026
★★★★★ 5/5
GoogleIf we move house again we will definitely use Lenné at Ewe Move. She was on the ball right from the off and was extremely helpful with guiding us through the process having not moved house for many years. The information she provided at the …
Sarah · 16 January 2026
★★★★★ 5/5
GoogleAll our thanks to the whole of the Ashtons Team at Harpenden for their great support, dedication and professionalism in selling our house. With a one-off, unique designed home appealing to a small market audience, the Ashtons Team understood this so well and developed a plan that delivered on all fronts with the house sale finalized a few weeks ago. Special call-out to Harrison, Joshua, Greg, Rebecca, Kate, Jules, Gill, Amanda, Maggie, Karolina, Jason and Jane for their hard work and determination to get the job done. This Team’s approach to clients, empathy for the sellers’ concerns and ability to deliver are all outstanding and there was never any question or consideration from our side in using other agents. We have no hesitation in recommending Ashtons. Thank you all.
Jan and Clive Tomlin
J · 18 March 2023
Agent replied · 25 May 2024
Thank you so much for taking the time to leave your 5* review Jan. I will pass your kind words on to the team, who will be absolutely delighted! Wishing you the very best in your new home, the Ashtons team.
★★★★★ 5/5
GoogleExcellent service. Rebecca kept me fully informed without pestering me and also did a lot of chasing up with the other parties which was greatly appreciated and definitely made things happen on time when things appeared to stall. Would happily recommend.
Sophie · 18 March 2022
Agent replied · 23 May 2024
Thank you for taking the time to post a review Sophie - we're absolutely delighted to hear your wonderful feedback!
★★★★★ 5/5
GoogleKirsty was brilliant. She was available to answer questions and guide us through the tenancy approval process.
Jennifer · 18 March 2024
Agent replied · 27 May 2023
Thank you for taking the time to leave your 5* review Jennifer, it is very much appreciated. It has been an absolute pleasure for Kirsty and the team to have been of assistance to you.
★★★★★ 5/5
GoogleKirsty and the team at Ashtons are best-in-class. Their approach is fast, efficient and outcomes-focused. I had an excellent experience, and really cannot recommend highly enough. Thank you Ashtons!
Parsel · 20 May 2023
Agent replied · 27 May 2023
Thank you so much for your kind words and for taking the time to leave a review. Kirsty and the team were delighted to help you. Best wishes from the Ashtons team
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