Every review we hold for the Harpenden office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleFantastic service from all at Ashtons and especially Colin, who found a lovely tenant the first day Ashtons took on my property. Flawless service, fantastic communication and I’m happy in the fact that the property is being managed well for both myself and my new tenants.
Jason · 18 March 2024
Agent replied · 27 May 2023
Thank you so much Jason for your amazing review. Our aim is to provide the best service we possibly can and we are delighted to hear your feedback on your experience with us. Colin and the Team look forward to continuing to look after you, your property and your new tenants throughout the tenancy.
★★★★★ 5/5
GoogleReally grateful to Colin and the team for our recent rental to new longer-term tenants, following advice and efficient execution of decorative improvements.
David · 13 March 2025
Agent replied · 4 June 2024
Thank you David for taking the time to leave us a review. We're so pleased to hear that Colin and the team were able to assist you and we look forward to continuing to work with you. All the best, the Ashtons team.
★★★★★ 5/5
GoogleOliver Meadows was extremely helpful in helping me find my new property recently. Great communication, assistance and a pleasure to deal with.
James · 13 March 2025
Agent replied · 21 May 2024
Thank you so much for your kind words James. We are always so pleased to hear feedback from our clients, so it really is much appreciated. Best wishes from the team at Ashtons.
★★★★★ 5/5
GoogleA huge thank you to Colin Hickey, who went above and beyond to find us a wonderful family home. He took time to understand what was important for us and communication throughout was excellent. It’s rare to get such great service and care (as well as after care!) and someone who is exceptionally customer orientated. Thank you Colin!
Laila · 18 March 2023
Agent replied
Many thanks for taking the time to leave your review for our team Laila. We love to hear feedback from our clients and we're so pleased to hear that Colin and the team were able to make your move journey a positive one! All the best, the Ashtons team
★★★★★ 1/5
GoogleWe were shown around a rental property and put an offer in the next day. Then was told that we probably wouldn’t be suitable for the landlord due to length of time before we can move in and because we have a cat although they had our …
James · 8 October 2023
Agent replied · 25 May 2024
Hi James we are very sorry to hear the comments in your review. The landlord of the property you enquired on had informed us their preference for a long term tenant without pets, this was mentioned to you and Tamara when you requested a … More
★★★★★ 5/5
GoogleJonny Turner is so helpful throughout the process. I was completely impressed with his professionalism and customer service.
Samson · 13 March 2025
Agent replied · 26 April 2024
Thank you Samson for taking the time to leave your 5* review. I will pass your kind words on to Jonny who will be delighted. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleI would like to thank the Ashtons team, especially Kirsty, for making a complicated process easy for me.
Koray · 13 March 2025
Agent replied · 28 June 2024
Thank you very much for your 5* review Koray. We are so pleased to hear Kirsty made the process so easy for you. Wishing you all the best, from the team at Ashtons
★★★★★ 5/5
GoogleThank you Kirsty and Ashtons Harpenden - extremely helpful, personable, professional - excellent customer service every single time
Tugce · 13 March 2025
Agent replied · 28 June 2024
Thank you Tugce for your kind words and 5* review. We are delighted Kirsty and the team were able to help. Wishing you all the best, from the team at Ashtons
★★★★★ 5/5
GoogleI recently sold my flat through Ashtons in Harpenden, and I couldn’t be happier with the experience. From start to finish, the service was exceptional. A special mention has to go to Jonny Turner, who was fantastic throughout the entire process.
Francesca · 4 December 2025
Agent replied · 19 December 2025
Thank you Francesca for your kind words, we're so pleased to hear you had such a positive experience with your recent property sale, we will pass on your comments to Jonny who will be delighted with your feedback. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleHad a great experience using both the estate and letting agents of Ashton’s in Harpenden. Really grateful to Jonny for a smooth house buy and how the Ashtons team helped throughout the whole process of moving on from my rented house and purchasing my first home.
Kim · 17 October 2025
Agent replied · 21 October 2025
Thank you Kim for taking the time to leave us a review. We're absolutely delighted to hear that Jonny and the team were able to ensure your move journey was as seamless as possible between your ending your rental and purchasing your new home. We wish you lots of happiness in new home and hope to be able to work with you again in the future. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleEveryone I spoke to at Ashtons was very helpful. Even when a designated staff member was away, they updated other staff so there was always someone on hand who knew what was happening with the sale. I would happily use Ashtons again.
Jackie · 19 November 2025
Agent replied · 21 November 2025
Thank you Jackie for taking the time to leave us a review. We're delighted to hear you were pleased with the service provided and we look forward to working with you again in the future. Wising you all the best, the Ashtons team.
★★★★★ 5/5
GoogleKirsty and the team at Ashtons were exceptional and went above and beyond to help with my new property. I would highly recommend Ashtons Harpenden for their professionalism and dedication to making my move flawless, 5* service.
J · 18 March 2024
Agent replied · 27 May 2023
Thank you for taking the time to leave your 5* review. It's wonderful to hear that Kirsty and the Team were able to help make your move such a positive experience for you. Wishing you all the very best in your new home.
★★★★★ 5/5
GoogleColin and his team have been great to work with the last few months. Always so professional, helpful and great communication at all stages. always knew exactly where we were in the process and what was happening next. So easy to work with and everything was made so simple. Great team
Rachael · 18 March 2023
Agent replied
Hi Rachael, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons has been a positive one!
★★★★★ 5/5
GoogleThe Lettings team have been fantastic, they are professional, friendly and went above and beyond. Excellent teamwork by Kirsty, Nicola, Freya and Niamh
Sarah · 1 April 2026
Agent replied · 4 April 2026
Thank you Sarah for your 5* review! We’re delighted to hear you had such a positive experience with our Lettings team. Kirsty, Nicola, Freya and Niamh will be so pleased to hear your kind words, it means a lot to know their dedication and teamwork made a difference. Wishing you all the best, the Ashtons team.
★★★★★ 5/5
GoogleWe have dealt with the Ashtons lettings team over many years and have always found them polite, professional, helpful and responsive, particularly when we ran into problems with a previous tenant. Frederica was a particular star!
Angela · 17 March 2024
Agent replied · 25 November 2023
Thank you so much for taking the time to leave your 5* review and for your kind words Angela. I have passed your comments on to Frederica and the team who are very pleased. We very much look forward to continuing to work with you. Best wishes, from the Ashtons team
★★★★★ 5/5
GoogleI have dealt with Ashtons on numerous occasions and always found the team extremely friendly and knowledgable. My most recent experience renting out my home was simple: Colin was very helpful and delivered all his commitments on time. It was a pleasure dealing with him and the other team members.
Robert · 18 March 2023
Agent replied
Hi Robert, many thanks for taking the time to leave your review. We love to hear feedback from our clients and we're delighted you're experience with Ashtons was a positive one! All the best, the Ashtons team
★★★★★ 5/5
GoogleDealing with Ryan has been a pleasure. Very professional and always has a positive attitude.
James · 5 February 2025
Agent replied · 5 February 2025
Thank you James for your 5* review. We're so pleased to hear that Ryan's positive attitude and professionalism made your recent property journey such a pleasant experience. We look forward to working with you again in the future. Best wishes, the Ashtons team.
★★★★★ 5/5
GoogleKirsty was so helpful in getting all the paperwork completed.
Really proactive
Brian · 13 March 2025
Agent replied · 21 May 2024
Thank you Brian for taking the time to leave your 5* review. We pride ourselves on being proactive and efficient, so its great to hear your feedback. Wishing you all the best, from the team at Ashtons.
★★★★★ 5/5
GoogleI have to say, after selling properties in this area, I cannot thank Amanda enough, not only for being professional, but also being human. Her integrity is next level, and her honesty is fab. I’m so grateful that she’s sold several of my properties without fanfare but just cracks on and does what she does best. Thanks, Amanda!
Louie-Mae · 18 March 2022
Agent replied · 8 June 2024
Thank you so much for your kind words, Louie-Mae. We really appreciate you taking the time to share your review, and we agree, Amanda is a true gem to have on our team! We very much hope to work with you again in the future.
★★★★★ 5/5
GoogleWe are currently in the process of selling our home & buying our next home through Ashtons.
The process has been effortless thanks to the wonderland India in our Harpenden Branch.
After initially putting the feelers out just to see what interest our property would have before going to market India had lined up prospective buyers with offers being made within days.
India also arranged house viewings for us & we found our next house at the right price thanks to her great negotiations.
We hope to complete over the next few weeks. All in all a very positive experience so far.
Girl · 18 March 2024
Agent replied · 16 November 2024
Thank you so much Charlotte for taking the time to leave your 5* review and for your kind words. India has been delighted to have been able to help you with both aspects of the buying and selling process. Wishing you all the best for a speedy completion and lots of luck with the subsequent move. Best wishes from the team at Ashtons.
★★★★★ 1/5
GoogleSo, I am a Tennent at a property Ashtons are selling. I overheard the Viewing guide tell the buyer in not so many words that the neighbour will be happy when I move out.
His reply was that it was the buyer who said this, even though you can hear the viewing guide saying it.
I complained to the Branch Manager Joe Wilkes, this is the reply I received.
" I am sorry for any distress caused but as my mother used to say, ‘sticks and stones may break our bones but words can never hurt me.’ I hope that you are able to get over this quickly."
If Mr. Wilkes watched or even listened to the news, he should realise that name calling does more than break bones.
James · 20 February 2024
Agent replied · 28 February 2024
Naturally we are disappointed to read your review and comments and are very sorry if any upset has been caused. We understand the situation has now been looked into and John Ingram, Director, has been in touch with you to resolve the issue. If there is anything further you feel we can do, please do not hesitate to get in touch with John Ingram
★★★★★ 5/5
GoogleCould not recommend Ashtons more highly. They are stand out the best estate agents in Hertfordshire. Highly professional, second to none customer service and fast turnaround on genuine buyers who are ready and able to proceed. Special call out & huge thanks to Rebecca, Richard & Sam, they are a real asset to Ashtons.
Nicola · 18 March 2022
Agent replied
Hi Nicola - thank you so much for your incredible feedback. I will pass your feedback on to Rebecca, Richard and Sam - who will be absolutely delighted and we do hope to work with you again in the future!
★★★★★ 5/5
GoogleGreat holistic service from Colin and his team. From marketing the property to getting great tenants they made the process simple. Quick turn around times and very responsive to requests. If you wish to rent your home I recommend Colin and the team - they’ll help make the process straightforward . Thanks
Bradley · 14 June 2022
Agent replied
Many thanks for taking the time to leave your review for our team Bradley. We love to hear feedback from our landlords and we're so pleased to hear that Colin and the team were able to make your experience a positive one! All the best, the Ashtons team
★★★★★ 5/5
GoogleGreat holistic service from Colin and his team. From marketing the property to getting great tenants they made the process simple. Quick turn around times and very responsive to requests. If you wish to rent your home I recommend Colin and the team - they’ll help make the process straightforward . Thanks
Brad · 27 May 2022
Agent replied · 27 May 2023
Many thanks for taking the time to leave your review for our team Bradley. We love to hear feedback from our landlords and we're so pleased to hear that Colin and the team were able to make your experience a positive one! All the best, the Ashtons team
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