Every review we hold for the Harborne office, from every platform, shown as written. First names only.
★★★★★ 1/5
Googletalking from experience… they lie about not being in office to avoid phone calls from people and edit their pictures of houses. also feel very very used as i worked 10 hours there as a ‘trial’ without getting payed anything at all to then hear that i am unsuccessful due to lack of confidence on the phone… i did everything i got told to do.
reply to their reply- you know exactly who i am and that i am not a fake account which is why you got chloe from the learning curve group to call me saying leaving bad reviews will look bad on the company.
Xhxlxjx · 18 September 2023
Agent replied · 14 June 2024
Dear Xhxlxjx,
Thank you for your review, we take all feedback very seriously and whilst we appreciate honest feedback we have reported your account as a fake account to google.
Thank you,
Customer Care Team
★★★★★ 5/5
GoogleI am very pleased to give LV Property a 5-star review. Joshua and Stacey provided exceptional professional service when I rented a house through them. They were incredibly helpful throughout the process, ensuring that all my queries were promptly addressed and guiding me smoothly through the rental procedure. Their attention to detail, clear communication, and dedication to ensuring a seamless experience truly impressed me. I highly recommend LV Property for their excellent service and would gladly work with them again in the future.
Mohamed · 18 September 2023
Agent replied · 14 June 2024
Dear Mohamed,
Thank you for the kind feedback on Joshua & Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
★★★★★ 5/5
Googleone of the best estate agencies out there, huge thanks to the team especially Stacey who went above and beyond during my tenancy! will definitely be a returning tenant when the time is right :)
Mae · 15 June 2023
Agent replied · 14 June 2024
Dear Mae,
Thank you for the kind feedback on Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
★★★★★ 5/5
GoogleHarry was very professional during our viewing and made us feel like we had as much time as we wanted to really get a feel for the property. I really liked his customer conduct. Would be happy to use LV in the future!PositiveResponsiveness, Quality, Professionalism
Lucy · 15 June 2022
Agent replied · 14 June 2024
Dear Lucy,
Thank you so much for this feedback and 5 star review, we really do appreciate you taking your time to write this.
Wishing you all the best and Merry Christmas!
Jen (Customer
Care Team)
★★★★★ 5/5
GoogleStacey was a great help when moving in, she had called and made sure we was aware of the steps there are to move.
Gabriel · 9 June 2025
★★★★★ 5/5
GoogleLV Property has been extremely reliable and very helpful from day one when I made my offer all the way through to completion. The staff went out of their way to facilitate the communication with the seller, as a first time buyer I really appreciated their support. Thanks Rav and Jas for helping me get my first home!
Karen · 16 June 2018
Agent replied · 14 June 2024
Thank you for the review Karen, we feel honoured to have helped you secure your first home.
★★★★★ 5/5
GoogleKaran was very helpful during our move in time in our apartment. Any questions we had he would be more than happy to answer and was always very pleasant to talk to.
Agi · 15 June 2023
Agent replied · 14 June 2024
Dear Agi,
Thank you for the kind feedback on Karan, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
★★★★★ 5/5
GoogleI decided to contact LV property to sell my property because of their 5 star reviews, and I wasn't disappointed!
Starting with Jas who explained me how the property would be marketed, moving on to Ajay who took care of the viewings and Andrew who always kept me up to date throughout the entire process, they were all knowledgeable, friendly and ready to go the extra mile when needed (I moved abroad before completing the sale so, a couple of times, I had to ask them to go to the property for me).
Highly recommended!
Claudia · 15 June 2023
Agent replied · 14 June 2024
Dear Claudia,
Thank you for the feedback on Jas, Ajay, and Andrew, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with the service we have provided.
Kind regards,
Customer Care Team,
★★★★★ 5/5
GoogleI recently worked with stacey to find a rental property, and I cannot speak highly enough of my experience. From the very beginning, she and the team were professional, knowledgeable, and responsive. Always listening carefully to my needs and preferences, and quickly presented me with several great options that fit my criteria.
Throughout the entire process, the lettings agency was incredibly communicative, keeping me updated on the status of my application and answering any questions I had in a timely manner. They were also very patient with me as I made my final decision, and never pressured me to rush into anything.
In the end, I found the perfect rental property.
Overall, I would highly recommend LV Property to anyone looking for a professional and reliable lettings agency. Their team truly went above and beyond to ensure that I found the perfect rental property, and I couldn't be happier with my experience
Meia · 15 June 2023
Agent replied · 14 June 2024
Dear Meia,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide us with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you all the best in the future.
Kind regards,
Customer relations team,
★★★★★ 5/5
GoogleI couldn’t recommend LV Property highly enough! Ajay and Andrew have been incredibly helpful, throughout the process of selling our apartment. We felt listened-to and understood from start to finish, and we were so happy with what we sold it for. I never felt pushed or patronised - they were just friendly, pro-active, and on top of everything at each step of the process. It was such a refreshing approach to everything. I cannot fault any part of the service we received, it felt like a true team effort, and I’ll miss chatting through everything each week with Andrew!
Highly highly recommend!
Fay · 15 June 2023
Agent replied · 14 June 2024
Dear Fay,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide us with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you both all the best in the future.
Kind regards,
Customer relations team,
★★★★★ 5/5
GoogleStacey has been great to deal with. She has made the letting process less complicated and taken any stress out of it. She has given us excellent advice and found us new tenants quickly. Fantastic service and I would definitely recommend Stacey and LV Property team.PositiveResponsiveness, Professionalism
Jo · 27 August 2021
Agent replied · 14 June 2024
It has been a pleasure to work with you in letting your property, thanks for being a brilliant landlord!
All The Best,
Stacey
★★★★★ 1/5
GoogleReceptionist was horrible. She should not answer the phone . Doesn’t care about customers at all.
TAN · 15 May 2024
Agent replied · 14 June 2024
Dear Tan,
I'm truly sorry to hear about your experience with our receptionist. Providing exceptional customer service is paramount to us, and it's disappointing to learn that you didn't receive the level of care and attention you deserve.
We take feedback like this seriously, and I assure you that we will address this issue promptly. Your satisfaction is our top priority, and we're committed to making things right.
If there's anything specific you'd like to discuss or if you have any further feedback, please don't hesitate to reach out to us directly. We appreciate your honesty and the opportunity to improve.
Kind Regards,
Custiomer Relations Team
★★★★★ 5/5
GoogleFirst time using LV Property - Joshua made the process so straight forward, thanks again ☺️
Aimee · 15 May 2024
Agent replied · 14 June 2024
Dear Aimee,
Thank you for the kind feedback on Joshua, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
Customer Relations Team
★★★★★ 4/5
GoogleWent through the details part of the agreement and Joshua was quite supportive through the process. Happy tenant
Adedayo
Adedayo · 16 March 2024
Agent replied · 14 June 2024
Dear Adedayo,
Thank you so much for taking the time to share your kind 5-star review for Joshua! We greatly appreciate your support and are thrilled to hear that you had a fantastic experience with our service.
Once again, thank you for choosing LV PROPERTY and for your amazing review. We look forward to serving you in the future and exceeding your expectations.
Best wishes,
Customer Service Team
★★★★★ 5/5
GoogleRecently bought a flat for which the seller used LV property. There were a number of difficulties and set backs in this purchase, however the contact from the estate agent remained consistent and good support was offered throughout which helped successfully navigate through this sale.PositiveResponsiveness, Professionalism
Ben · 27 August 2021
Agent replied · 26 August 2024
Hi Ben,
We really appreciate you taking the time out to give us some feedback and are super happy to hear of your experience with us, all the best with your new home!
All The Best,
LV Property
★★★★★ 5/5
GoogleWe recently contracted LV Property to manage our property. They were attentive, very responsive and marketed it promptly. Due the covid restrictions things have slowed down a bit, but I'm confident that Jesse and her team will make any efforts to find us a suitable tenant.PositiveResponsiveness, Professionalism
Attilio · 15 June 2021
Agent replied · 14 June 2024
Hi Attilio,
Thank you for taking the time to give us your feedback.
We look forward to a having a longstanding working relationship with you in the future!
All the best,
The lettings team
★★★★★ 5/5
GoogleI am Totally impressed with the management
Ajay · 16 March 2026
Agent replied · 16 April 2026
Thank you for your kind words.
We’re delighted to hear that you’re impressed with our management. Providing a high standard of service is very important to us, so your feedback really means a lot.
★★★★★ 5/5
GoogleAttentive and customer focused! These guys are on the ball when it’s comes to service. We used the platinum fully managed service and they delivered on what the promised. Property was let within one week and tenants were moved in smoothly whilst keeping me updated at every step. Super!
Patrick · 25 October 2020
Agent replied · 24 October 2024
Dear Patrick,
Thank you for taking tour time to write this review.
We really do appreciate the feedback.
Paul (customer care team)
★★★★★ 5/5
GoogleCompleted on my property today with LVPROPERTY! Ajay and Jas were amazing- provided a exceptional service, 5 star rating for a 5 star company, couldn’t recommend them enough
Yew · 20 July 2023
Agent replied · 14 June 2024
Dear Yew,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide us with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you all the best in the future.
Kind regards,
Customer relations team,
★★★★★ 1/5
GoogleMost unprofessional estate agent, I would avoid at all costs! Pretending to be off sick but call back on a different number and they are magically back in work 10 mins later when chasing queries! Advertising properties with the wrong leasehold details and refusing to give the commitment fee back when unable to buy with a mortgage! Avoid at all costs as can’t get a sale through after over 9 months through no fault of my own
Whitney · 15 June 2023
Agent replied · 14 June 2024
Dear Whitney,
We are disappointed to hear your negative feedback on our estate agency. We take all feedback seriously, and we would like to extend our apologies for any inconvenience of frustration that you may have experienced.
We are aware of the specific details that you have mentioned in your review, and following an investigation into this, we understand that some of this information is incorrect. Our staff always strive to provide the best service possible, and we have had no such cases of faking absences.
As an estate agent, we always strive to provide accurate information and professional service to our clients. We have carried out all checks and on the information that we realistically could as an agent, and found all this information to be accurate. During the conveyancing process, the solicitors were made aware that a Deed of Variation was necessary to satisfy the mortgage provider’s requirements. This has since been done, and at the great expense of the seller, meaning there is no reason this property can’t complete.
We assure you that we take all allegations of unprofessional behaviour seriously, and take appropriate measures to address any issues occur, however, in this case, we find these claims to be false, and defamatory.
We are more than happy to try and reach a resolution on this matter, and implore you to please get in touch with our office to try and reach a resolution.
Best wishes,
Customer Relations Team
★★★★★ 1/5
GoogleShame Google doesn't allow 0 stars. Please avoid these scammers at all costs.
I planned to write a full breakdown of my horrific time with LV but I don't have enough time to compile all the facts so I'll keep it simple and help you with one easy point to make.
Do not be scammed into taking their "Lifetime membership" it is a complete scam as once they have your money, when the time is right for you to move on with LV they will do nothing at all to help you stay with them. Not only will they do nothing to help, when properties come up with them that fit your criteria, they will cancel your viewing of such property. I lined up a viewing with them for one which fit my criteria so I could move in and stick to the "membership scheme" then on the day of the viewing I got an e mail off them canceling the viewing with no reason given. Putting it to the test, my partner called LV later that day and they (knowing she would be a brand new client) arranged a viewing of the same property for her! I lost £750 through their scam scheme, please don't let it happen to you. I could give so much more context to their complete ineptnus that couples this scheme but don't have enough time.
You'll probably see some response soon trying to apologise or deny any wrong doing but I can ensure you as someone who only ever treats people right they are the worst company I have ever had the missfortune of dealing with.
Billy · 2 January 2025
★★★★★ 5/5
GoogleWhole process was amazing and stacey was so hepful.
Javeria · 16 February 2026
Agent replied · 16 April 2026
Thank you for your lovely review.
We’re so pleased to hear that you found the whole process amazing and that Stacey was so helpful throughout. We’ll be sure to pass on your kind feedback to her, she’ll be delighted to hear it.
★★★★★ 5/5
GoogleI just got my two bedroom flat from lv property and i can say, they are really one of the best in. Irmingham if not the best, the process was so smooth and swift, no issues at all….
Stacey wallace i mist say was very exceptional, she is the best agent i have met in a while….. I strongly recommend lv property for anyone that want to get a house easily….
Once again thank you stacey
Star · 15 June 2023
Agent replied · 14 June 2024
Dear Emmanuel,
Thank you so much for this feedback and 5-star review, we really do appreciate you taking the time to write this. As you know, Stacey was really happy with the feedback, so thank you again.
Wishing you all the best.
Andrew (Customer Care Team)
★★★★★ 1/5
GoogleAvoid as a landlord. Takes advantage of property loopholes and leaves property a mess with no further action taken after communicating disappointment.
怡帆슨 · 17 October 2025
Agent replied · 23 October 2025
Thank you for sending through you review. My name is Corrine and I am the Branch Manager at LV Property. I would really like the opportunity to discuss your review with you in more detail. Please could you call me in the office on 0121 285 7575.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
