Trusted Agent profile
★★★★★
340 reviews across 1 platform
172 High Street, Harborne B17 9PP
Shipways's Harborne office at 172 High Street is rated 4.4 out of 5 across 340 reviews on 1 platform, including 340 Google reviews rated 4.4. Checked 9 October 2026.
Every review we hold for the Harborne office, from every platform, shown as written. First names only.
5/5
GoogleAfter searching for a property in the city centre I eventually had the pleasure of meeting Rosie and Katie from LV Property. Can’t thank them enough for finding the ideal location and meeting my requirements. Would highly recommend to my friends and family.
Thank you Jordan for the 5* review and your extremely kind words about Katie and Rosie - they really work hard in the office and its great to see that there hard work is appreciated.
5/5
GoogleLV Property are very professional and courteous of their clients. I would highly recommend them to tenants, especially Stacey who made such a stressful thing so easy and smooth. I was relocating from London, which already was a stressful time, however was it very refreshing to have such a helpful agent, who really took her time and always got back to me. Thank you
Dear Karan, Thank you for the kind feedback on our team, we really appreciate you taking your time to leave us this review, and I'm thrilled to hear that you were so happy with the service we have provided. Wishing you all the best in the future, and we hope you enjoy your new home! Kind regards, (Customer Care Team)
5/5
GoogleLV property were very professional and helped me buy my first flat. Both the sales and lettings team were very helpful . Stacey, Arvinn, Andrew, Karan and Ajay were all so helpful and always went the extra mile to help me in search and purchase for my first property. Would highly recommend them to anyone.
Dear Magnus, Thank you for the kind feedback on the team, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with the service we have provided. Wishing you all the best in the future, and we hope you enjoy your new home! Kind regards, (Customer Care Team)
5/5
GoogleI have recently bought a flat through LV Property. As a first time buyer I was entirely new to the process and everyone at LV Property was so helpful throughout. Special thanks to Aimee who was great to work with. Aimee communicated brilliantly, was always polite and friendly, and pushed hard to get the job done. I would highly recommend them to everyone.
Dear Fiona, Thank you so much for this feedback and 5 star review, we really do appreciate you taking your time to write this. Wishing you all the best in your new apartment. Customer Care Team.
5/5
GoogleThis is the second time I have used lv property, once was to purchase and once to sell. I originally made contact with Jas in 2015 when a friend of mine recommended the company, he was very knowledgable on the local market and personable. Rav was a pleasure to deal with and was reassuringly supportive throughout the whole process of selling my apartment. Its refreshing to deal with someone who was genuinely passionate about serving the client. Thank you
Thank you Elliot.
5/5
GoogleA Fantastic Team, in all aspects at every stage!! Jas thank you for kicking off and your work and leading me through to your team on all aspects of Research, Process, Valuation, and Management (in no particular order, Harry, George and Lee are professional and have an amazing synergy which means things GET DONE), Thank you for making the entire process so simple, easy going and fast. I had direct communication with the whole team, who kept me updated by phone, seamless arrangements made, and amazing advice. I really could not have found a more trusting team . This team goes the extra mile and I would definitely recommend them wholeheartedly. M As An extra note- I set out with a challenge of a week! and within 24-48 hours Mission was accomplished!!!
Thank you Meenakshi, we loved your review and it really does mean a lot to the team when they read this type of feedback. Paul (customer care team)
5/5
GoogleGreat experience working with Mr. Akhilraj at Lev Properties. He was professional, responsive, and very helpful throughout the process. His knowledge and dedication made everything smooth and stress-free. Highly recommended
Thank you for your kind review - really appreciated.
1/5
GoogleRESPONSE TO THEIR REPLY '95% of all issues are fixed within 24 hours' - I reported my broken lights and blind 2 weeks into living there and they NEVER got repaired so that is 6 MONTHS!!!! without my lights been replaced and washing machine and Blind. I had to fix the washing machine myself because you could not be bothered to sort it out. 'the landlord is not willing to pay for accidental damage' - I DID NOT BREAK ANYTHING!!!! When i moved in the washining machine, cupboard, blind, and 4 lights where broke/Missing THESE NEVER GOT FIXED AFTER 6 MONTHS!!! 'We would also like to point out that as a lettings agency we went above and beyond to get all the repair work done at your property'... 6 Months of not repairing or replacing simple items is NOT considered above and beyond. I rang you multiple times every week to get the same half arsed answer. You went above and beyond in making sure you got paid the most admin fees with putting in the least effort possible. REFUSE TO PAY THEM ADMIN FEES. They don’t fix anything or solve maintenance issues. They will keep your money and you don’t get anything back in return. They say things like ‘the landlord can’t afford a new blind’ just truly unbelievable for a letting agency to use that as an excuse especially as you are paying lots to them and the landlord. Unprofessional and disorganized, they will do anything to not help you and not solve any issues you have. You will need to ring them a couple of times a week every week to ever get anything sorted.
Thank you for your review Dave, as a letting agent we have a duty of care to look after both our tenants and landlords and this is why 95% of all issues are fixed within 24 hours, however there are occasions where the landlord is not willing to pay for accidental damage and this is where the tenants would remain liable. We would also like to point out that as a lettings agency we went above and beyond to get all the repair work done at your property. Thank you
1/5
GoogleThe worst experience had, continuous promises from management has left people out of pocket. The managing director Jas is always busy when it comes to handing money over and dealing with issues but the moment it comes to a new deal he is first person to call you. I think they are running some kind of self pocketing deposit scheme, I would not recommend this estate agents. I would much rather not rent my place out then have the staff at LV manage my property. The only thing they should manage is their egos. Continuous rude conversations from staff even after they make a mistake.
Dear Sarah, Not sure which property you are referring to here as we don't seem to have you as a landlord on our books. We treat every compliant here at lv with the up most respect and always endeavour to respond back within a reasonable timeframe. Our directors work on the front line and are always willing to talk to clients about new / old business. We run a very busy office and whilst we can not always satisfy everyones needs we do try our best to do so. You will also see we have won a number of awards for the excellent customer service provided to our clients over the years.
5/5
GoogleThe whole process went easy and swift, Thanks to Sana. She was friendly and very professional with her job. The apartment worth the rent, hence good location.
Thank you for your review. The feedback will be passed on to Sana.
5/5
GoogleWas in two minds about whether buying a house or not and LV property helped me to choose exactly the right house with no complications at all. I would recommend this company to anyone and if I ever go to move house again I know this is the right company for me :) All the staff were great and took every customer seriously, they know the definition of customer service! Big thanks to Josh for being our estate agent and not giving us any hassle at all.
You are very welcome.
1/5
GoogleMy experience with LV Property under the management of Corrine Cook (Branch Manager) has been extremely disappointing. The property was not ready on the agreed move-in date, forcing us to delay our move by two days. The house was dirty, unfinished, and missing promised furnishings. She will ignore your emails and only reply to what benefits her. This situation has caused significant stress and financial strain, and the lack of accountability is unacceptable. I would strongly advise anyone renting through this branch to proceed with caution and ensure all promises are confirmed in writing before moving in. 1* is even too much
5/5
GoogleThank you Stacey to helping me find my perfect home! I recommend anyone looking for a trustworthy estate agents go to LV property the team are lovely and take in full consideration for what your looking for I’ve had a great experience using LV property and couldn’t say anything bad about the company
Dear Princess Boutique, Thank you for your kind words and recommendation! We're delighted that Stacey was able to assist you in finding your perfect home. At LV Property, we prioritize understanding our clients' needs and strive to provide a trustworthy service. We're thrilled to hear that you had a great experience with our team, and we appreciate your positive feedback. If you ever need any further assistance, please don't hesitate to reach out. Thank you once again for choosing LV Property. Best regards, The LV Property Team
1/5
GoogleBad experience with LV Properties . When I got the keys the house was not ready to move in.I was promised the house will be ready in 2 days. The house was very dirty full of insects in furniture. Blinds were broken,garden was dirty,shower was filthy.Front door need fixing.I have been paying rent for 2 months and house is not ready to move in.I put a review on and was requested to take it off and promised that they will sort it in few days.Dissapointed with their customer service and bad attitude. Please be careful when dealing with this company. Pls don't waste your time and money with this company.
5/5
GoogleI am moving out the apartment. The process is very smooth. Sana is very helpful. I hope next tenant will be happy with the apartment.
Dear CCY, We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide Joshua and Gemma with such positive feedback. Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review. We wish you all the best in the future. Kind regards, Customer Relations Team
5/5
GoogleJust brought a property with LV. As an investor it can be a real chore dealing with agents but not these guys. From the first time I dealt with Harry he was friendly, knowledgeable and helpful. Its all i could ever ask for and I have never seen an estate agent know so much about a property its as if he owned it himself. Thanks LV I cant wait to deal with you again in the future.
Thank you Paul, LV invest in the investors.
5/5
GoogleHamad is a Fantastic person and building a great team out here. Everyone under his leadership is approachable, kind, diligent. They understand what the customer needs and work on the requirements to achieve a desired outcome. 10 on 5 for Hamad taking full accountability. will always be first point of contact for me on anything to do with real estate.
5/5
GoogleI had an excellent experience with LV Property, thanks especially to Corrine. She provided outstanding support throughout my search for a local rental. Her communication was always clear, prompt, and patient, she handled my many questions …
Thank you so much for your review and kind words. It is great to hear that you have had such amazing support from Corrine and I am sure she will continue to support you where necessary. Your recommendation is GREATLY APPRECIATED
5/5
GoogleI’ve had a great experience with LV property! The team has been professional, responsive, and very helpful from start to finish. Communication was always clear, and any questions or maintenance requests were handled quickly. They made the …
Thank you for your review Christabel - Its so refreshing to read that you are happy with the service you have received. We always go that extra mile :-)
5/5
GoogleI was interested in looking at a flat and Rosie helped me a lot with the knowledge of the area. Her advise was really good and helped me think lots of things too.
Thank you for your kind words about Rosie and the 5* Review Lily - Really appreciated.
5/5
GoogleExcellent Service. From start to finish, the whole lettings team were extremely helpful and made the process so simple. Karan and Stacey kept me updated constantly and were always available to answer my questions. Would recommend anyone to go with LV Property 👍🏼 …
Dear Mr Smith, Thank you so much for taking the time to write us a 5-star review and for the kind feedback on Karan and Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service. We look forward to working with you in the future. Kind regards, Customer relations team,
5/5
GoogleReally helpful in regards to informing me on things I had struggled understanding when looking for a place to rent
Thank you for your kind review. We’re really pleased to hear that you found our team helpful, especially when it came to explaining parts of the rental process that can sometimes be unclear. Making things straightforward and easy to understand is something we always aim for. If you ever need any further assistance, please don’t hesitate to get in touch. Kind regards, LV Property
5/5
GoogleI highly recommend LV property, not only do they have good properties, their service is excellent. I worked with Stacey Wallace, she is very helpful. She addressed my concerns and she is friendly, I would say she is the reason I speak highly of LV.
Dear Lyn, Thank you for the feedback on Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with the service we have provided. Kind regards, Andrew (Customer Care Team)
5/5
GoogleI couldn't have asked for a better experience when buying my property in Jewellery Quarter. Ajay and Andrew kept me informed every step of the way and nothing was ever too much trouble. Thank you both for making it such a great experience for me.
Dear Jess, We are thrilled to hear that you were so happy with our service provided. Our team aim to provide a 5 Star service, so we are extremely happy to see that reflected so kindly in your review. We wish you all the best in your future endeavours. Best wishes
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Shipways's Harborne office has 340 reviews across 1 platform: 340 on Google. Reviews may appear on more than one platform. Checked 9 October 2026.
Shipways is rated 4.4 out of 5 across all 340 reviews, and 4.4 out of 5 on Google from 340 reviews, checked 9 October 2026.
Shipways, 172 High Street, Harborne B17 9PP.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.