Every review we hold for the Harborne office, from every platform, shown as written. First names only.
★★★★★ 4/5
GoogleHave had a good experience with LV so far. We viewed a property a couple of days ago and Jesse was very helpful. She was prompt and responsive. She was clear explaining the properties, how their deposit scheme works and allowed us to ask questions. It was easy to make a decision on the property and really helped us find a property!PositiveResponsiveness, Professionalism, Value
James · 27 August 2020
Agent replied · 14 June 2024
Dear James,
Thank you for the review, great feedback which we really appreciate.
Paul (Customer Care Team)
★★★★★ 5/5
GoogleHarry was phenomenal in showing me many different properties! He was very professional throughout the process. Harry would always listen and inform me on the properties details which impressed me. I am glad to finally settle down in a property knowing it has all my needs and wants. Absolutely loved working with Him.
Randell · 15 June 2022
Agent replied · 14 June 2024
Dear Randell,
We are delighted to read that we have achieved our aim of delivering a five star service and I’d like to thank you for taking the time to provide us with such positive feedback.
Kind Regards,
Customer Relations Team
★★★★★ 5/5
GoogleJemma is an excellent member of staff and a credit to the business. She was early to an inspection and was friendly and helpful with any queries I had :)
Maddie · 16 March 2024
Agent replied · 14 June 2024
Dear Maddie,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide Gemma with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you all the best in the future.
Kind regards,
Customer Relations Team
★★★★★ 1/5
GoogleI emailed to organise a viewing and got no response. A few weeks later I found another apartment with these guys, managed to arrange a viewing, both me and my wife took half a day off and then they rang 30 minutes before to cancel because of a 'double booking' and now have no appointments till the new year. Absolutely disgusting and unprofessional. Will definitely be going out my way to let everyone know what a shoddy company this is
Zedy · 16 January 2024
Agent replied · 24 October 2024
Dear Zedy,
We really appreciate the feedback and I'm sorry to hear that you didn't get the best experience from our agency, can I ask you reach out to our senior office manager hamad@lvproperty.co.uk so that we can look into this for in more detail, I cannot see your details on CRM system as you may have booked under a different name.
Thank you,
★★★★★ 1/5
GoogleAVOID THIS COMPANY AT ALL COSTS.
Attended a viewing for a property with these guys almost a month ago and left a holding deposit (which they collect from everyone who's interested in the property). Received a call the next day to inform me that my application had been rejected and that they would return my deposit in the next couple of days. It's been four weeks now and they haven't bothered doing it yet. Perhaps they're hoping I forget about it and they can get there hands on some free cash.
Hassan · 16 January 2024
Agent replied · 14 June 2024
Dear Hassan,
Thank you for taking the time to share your feedback. We're sorry to hear about your concerns, but we want to clarify a few points regarding your experience.
Upon investigating the matter, we discovered that our team made several attempts to reach you in order to facilitate the refund. Unfortunately, it appears that our efforts were unsuccessful, and we did not receive a response from your end.
Despite the communication challenges, we want to assure you that we have taken proactive steps to address this issue promptly. I am pleased to confirm that the refund has been successfully processed and credited back to your account.
I would also like to emphasise that we take the vetting process very seriously, as ensuring the well-being and satisfaction of both our landlords and tenants is our top priority. In this instance, after a thorough examination of the referencing information, we encountered some discrepancies that regrettably led to the decision not to proceed with your tenancy.
I sincerely apologise for any inconvenience or disappointment this may have caused you. It is essential for us to maintain the highest standards in our referencing procedures to uphold the integrity of our properties and ensure a positive experience for all parties involved.
Please understand that our commitment is to protect the interests of landlords, properties, and tenants alike. While we regret that your application was denied on this occasion, we appreciate your understanding of our responsibility to maintain a secure and trustworthy environment for everyone.
If you have any further questions or concerns, please feel free to reach out. We value your interest in our properties and wish you success in finding a suitable home.
Kind regards,
Customer Relations Team
★★★★★ 5/5
GoogleThank you Karan and Stacey for all your help. You both keep me updated actively throughout. You both are an asset to LV property. People like you keep me coming back to LV property. Thank you again. JNK
J · 27 August 2023
Agent replied · 26 August 2024
Dear Jaber,
Thank you for the kind feedback on Stacey & Karan, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
★★★★★ 5/5
GoogleI had a maintenance check today with Sana from LV Property, and she was phenomenal. She asked insightful questions and made the experience feel very personable. Sana ensured that any issues or inquiries I had would be addressed promptly. She took a range of photos of the issues and provided excellent feedback on how we have maintained our home. She’s truly a great addition to the team at LV Property.
Rakim · 27 July 2024
Agent replied · 24 October 2024
Dear Rakim, thank you for the feedback and 5 star rating. We really do appreciate you taking your time to write this and look forward to seeing you again.
Customer Care Team
★★★★★ 5/5
GoogleReceived great service from LV property over the past couple of weeks. Especially from Jesse, who has been very friendly and professional in dealing with us. She has even kept in contact over text message outside of her office hours, going above and beyond to help us! Excellent level of service!! Thanks Jesse!PositiveResponsiveness, Quality, Professionalism, Value
Emily · 15 June 2021
Agent replied · 14 June 2024
Dear Emily,
Thank you for the review, we really do appreciate this feedback.
Paul (Customer Care Team)
★★★★★ 1/5
GoogleBeware landlords, left my property empty for 3 months collecting holding deposits every day and telling me they were not.
Wouldn't return keys my keys, tried to keep my property under the multiple properties clause? Started taking money from rent without permission. Google Bobby Singh love your postcode (his brother runs LV ) thank me later avoid at all costs. Open rent for me now, works well.
Andrew · 22 August 2024
Agent replied · 24 October 2024
Dear Andrew, We appreciate all feedback and always endeavour to give the best possible service, we have looked into this case closely and I can see that you had rejected the tenants put forward on 3 occasions, all three of these professionals worked in the city and had passed all the reference checks via our 3rd party reference agency which had carried full credit check via open banking and HMRC records only to be rejected on the last minute. We know it can be a worrying for landlords when choosing the right tenant but please note our referencing criteria is set by Goodlord which is one of the market leaders in the industry and that we will never compromise on the quality of tenant we supply our landlords, our average time to let a property is currently 7 days.
Ryan
Customer Care Team
★★★★★ 5/5
GoogleKaran was extremely helpful when assisting me throughout the process of my move in. Kept me updated constantly and made my move in a walk in the park. Thank you LV Property, I will definitely recommend you to others.
Nins · 15 June 2023
Agent replied · 14 June 2024
Dear Nins,
Thank you so much for taking the time to write us a 5-star review and for the kind feedback on Karan, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
Customer relations team,
★★★★★ 5/5
GoogleGreat service and professionalism shown by Jaspal, Harry and especially Andrew, who kept me informed every step of the sales process. I wouldn't hesitate to use them again or recommend them to friends and family. Five stars thoroughly deserved!
Wai · 15 June 2023
Agent replied · 14 June 2024
Dear Wai Lang,
We are delighted to hear that we have achieved our aim of providing a five-star service, and I’d like to thank you for taking the time and trouble to provide us with such positive feedback.
Our team is always geared towards making life easier for our clients, so I’m pleased to see that resonated so positively in your kind review.
We wish you all the best in the future.
Kind regards,
Customer relations team,
★★★★★ 1/5
Google!!! Avoid at all cost !!! 152 Great Charles Street Queensway is the worst ever renting experience. The landlord is trying to inspect the property everyday and some neighbours will give you Exceptional experience.
Jane · 9 April 2025
★★★★★ 5/5
GoogleI have just purchased a property with the help of LV Property. They have been amaIng throughout the process. Despite having a difficult mortgage application they were always very patient and professional. They have been nothing but helpful and supportive. Thank you! I would definitely recommend. Sophie and Aimee were fab estate agents.PositiveProfessionalism
Antonio · 25 October 2021
Agent replied · 14 June 2024
Hi Antonio,
Thank you for the review, wishing you all the best in your new home!
Best,
The Sales Team
★★★★★ 5/5
GoogleI had a viewing booked with Rhianna. Although the property wasn't right for me, she went out of her way to try and find the best property for me and was super helpful throughout the entire process. She was patient, fast responding and answered all my questions I had. I can't thank her enough! Definitely one of the best experiences I've had with an agent (compared to other agencies)
Aqsa · 27 June 2024
Agent replied · 24 October 2024
Dear Aqsa, thank you for the feedback and 5 star rating. We really do appreciate you taking your time to write this and look forward to seeing you again soon.
Wishing you all the best in the future.
Customer Care Team
★★★★★ 1/5
GoogleAvoid at all cost.
Mr Singh convinced me that my flat would not sell for more than a certain price (despite having another two quotes saying otherwise) and it ended up being sold for an extra £5.000, which the agent pocketed as part of their “performance fee”. People need to be fully aware of this before signing their contract, as the response I got when I asked about this clause was very misleading.
Despite what they claim, LV Property is definitely not the best agent in the West Midlands. Never in my life have I been spoken to in a ruder and more patronising tone than I was by Mr Singh who even told me the issues I had been having due to LV Property were “not his problem”.
They praise themselves on always showing mutual respect but calling a solicitor a “moron”, whether or not it is the case, is certainly not professional.NegativeQuality, Professionalism, Value
Miss · 15 June 2022
★★★★★ 5/5
GoogleLV Property were amazing. The sale of our mixed use building was quite complex, and Jas understood our needs completely, including the VAT issues. Not only was a buyer quickly introduced, but the follow through was excellent. Sophie was fantastic, always on top of everything and chasing up relevant parties where necessary. I would recommend Jas and his team without hesitation.
Trevor · 16 June 2019
Agent replied · 14 June 2024
Dear Trevor,
We appreciate the kind words, getting from marketing to completion is a journey which our whole team gets involved in. We aim to get results that exceed our clients expectations every time.
Thank you for allowing us to be part of your journey.
Claire (Customer Care Team)
★★★★★ 5/5
Googleone of the best estate agencies out there, huge thanks to the team especially Stacey who went above and beyond during my tenancy! will definitely be a returning tenant when the time is right :)
Mae · 27 August 2023
Agent replied · 26 August 2024
Dear Mae,
Thank you for the kind feedback on Stacey, we appreciate you taking the time to leave us this review, and I'm thrilled to hear that you were so happy with our service.
We look forward to working with you in the future.
Kind regards,
★★★★★ 4/5
GoogleSanah is an awesome Agent. She came for the inspection and she was so welcoming, lively, and so cheerful. she gave a good listening ears and she was able to attend to all the questions and Queries which was having, she was also punctual. it was a great experience so far...
KAMAKSHI · 27 July 2024
★★★★★ 5/5
GoogleWe are very pleased with our experience so far. Jesse has been more than helpful and very responsive and we already feel in safe hands. After some unfortunate interactions with other letting agents in the area we are glad we found LV and Jesse who clearly know the market place very well.PositiveResponsiveness, Quality, Professionalism
Rosie · 15 June 2021
Agent replied · 14 June 2024
Dear Rosie,
Thank you so much for the review, our property consultants always aim to deliver on the best service.
Paul (customer care team)
★★★★★ 5/5
GoogleReally good experience with Stacey at LV and rest of the staff. Everyone was very professional and kind. Would definitely recommend LV if you are planning rent an apartment
Katarzyna · 9 November 2025
Agent replied · 23 November 2025
Thank you for your review and more importantly your refreshing words about Stacey, and the rest of the team - At LV we really are always professional but also try to give the personal approach too and I am glad you noticed this.
★★★★★ 4/5
GoogleMy experience with LV PROPERTY was a good one. They are very detailed in everything. What I loved most was the fact that they answer questions and queries quickly. Farleigh and Chantelle was very helpful with everything.
I would recommend everyone to join with LV PROPERTY for all their real estate plans. Thank you LV PROPERTY it was a pleasure
Rose · 28 August 2019
Agent replied · 14 June 2024
Thank you Rosemarie, we understand that you have given a 4 star review and we missed the extra star because your oven was not plugged in. This has been booked in with one of our contractors.
Claire (Customer Care Team)
★★★★★ 5/5
GoogleStacey Wallace was an absolutely pleasure to deal with she went above & beyond to help me find the right place within a short place of time. I haven’t dealt with someone who was willing to help me that much in a long time, she couldn’t of done more xxPositiveQuality
Lindsey · 10 January 2022
Agent replied · 9 January 2025
Dear Lindsey,
Thank you so much for the review, we are grateful for the feedback and wish you all the best in your new home.
Kind regards,
Jen (Customer Care Team)
★★★★★ 5/5
GoogleThank you LV for all your help selling my property in the Jewellery Quarter! Particular thanks to Sophie & Rav for chasing both parties as needed and ensuring the sale completed. For being so helpful and understanding throughout the process. And of course Jas for always being available for advice and guidance. Happy New year to the team !!
Sarah · 28 August 2019
Agent replied · 26 August 2024
Thank you for the 5 star review Sarah, receiving such positive feedback from our seller’s is always good to hear. We hope everything is going well and if we can help any further please do not hesitate to get in touch.
Best wishes,
Kate (Customer Care Team)
★★★★★ 5/5
GoogleI spoke with jackson and he talked me through lettings process and understood my current circumstances without any judgements , Great people to go to for property needs . 10/10
Sana · 16 October 2025
Agent replied · 23 October 2025
Really refreshing to read - Thank you
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
