Snellers Hampton reviews

★★★★★ 5/5

Google

My husband and I are very impressed with the excellent service we have received from Tom, Jess and Taylor. The sale of our house has been very smooth. Great communication and very professional! 23rd Aug when Tom came around to evaluate the house , then 23rd of Nov , the exchange happened!!! We think it’s amazing. . We’re so pleased we used Snellers and we got Tom! We highly recommend him and his team. Thank you so much Tom, Taylor and Jess for all your help. From Dom and Cecille

Cecille · 16 June 2023

★★★★★ 5/5

Google

We have started our property search since June last year. Regardless of our special needs for the property, Tom from Hampton has been very supportive and helpful about our search. He is always well prepared for every property that he has shown us by which he can easily answer any questions from us. This has been impressing us that he is being very professional and enthusiastic about his job. He has the best attitude with deep experience as an estate agent and able to help narrow down what you are actually looking for. I highly recommend him if you are searching a property in Hampton, you will definitely have a helpful hand.

Kelvin · 16 June 2023

★★★★★ 5/5

Google

I had been liaising with Jess in the Hampton team who was was ever so helpful and took the time to consider relevant properties for my search and viewings. Once my offer was accepted I was put in touch with Claudia, who I would like to thank immensely for all the support and guidance for both my purchase and my own sale. The Snellers Hampton team had already shown their true professionalism in the handling of my property search, but I feel Claudia really went above and beyond to ensure my purchase was as smooth as possible. Claudia helped progress things with the upper chain at such an impressive fast pace, and at the same time offered a lot of valuable advice on the challenges I was facing with my own buyer - and I wasn’t even selling via Snellers! Claudia has been absolutely fantastic, I really do have her to thank for making the purchase of my forever home a reality.

Rajinder · 16 June 2023

★★★★★ 5/5

Google

Where do we begin! It’s been a long tough journey for us to sell our place but Snellers have been fantastic with assisting us in helping us with our sale. Tom , Jess, Ross & Claudia have always been very warm and personable with assisting us with booking relevant viewings & super helpful! They were always there to support us with our journey. Snellers focused on quality viewings vs quantity as compared to other agents. It’s definitely not easy selling properties & a lot of hard work & dedication goes into this! We had quite a few setbacks even after offer stage but Tom & his team came to the rescue! Claudia was very supportive post sale and we have finally exchanged what a sigh of relief ! Thank you so much Snellers you have all been amazing! Strongly recommend

T · 16 June 2023

★★★★★ 5/5

Google

A brilliant experience with snellers from start to finish. Successfully sold house with them very soon after listing on the market. All staff very knowledgeable and a big thanks to Ruby going above and beyond to ensure a smooth sale throughout the whole process too. Choosing this estate agent for sale of a house was the correct choice, highly recommended

Glenn · 16 August 2024

★★★★★ 1/5

Trustpilot

Do not trust this agency

Do not trust this agency. Their reviews are fake, and they force you to write a review. Fake ads, and pretty much useless. Last time I rang at the office, they told me to speak to landlord. It is not going to solve the neighbourhood issues in the flat. Point is the place was advertised with a bed and QUIET! It is just a mental place. Sarah Tranter is also a lying robot - she does not reply to her emails same as her colleagues.

Katie · 19 May 2023

★★★★★ 5/5

Trustpilot

Friendly and Effective

Kelly was excellent in helping us sort our broken washer. We quickly had an engineer come round to look at it, and a replacement sorted very efficiently. She kept in contact throughout and made sure we were informed at every step

Rob · 28 April 2025

★★★★★ 5/5

Google

Couple of weeks been stressing to rent a house. Ashle was so amazing trying to find me the best of the best deal. Been on it every day. Use to check on me every single time discuss about the property. Thank you for all the help and support and hard work you showed Ashle. Big shout out to you. Keep providing good service

Velloy · 16 May 2024

★★★★★ 5/5

Google

Oscar made the entire process smooth and stress-free. He’s incredibly knowledgeable, responsive, and always professional. His attention to detail and dedication to my needs truly set him apart. I felt fully supported and informed every step of the way. Highly recommend Oscar for anyone looking for a trustworthy and skilled estate agent!

Tom · 5 November 2024

★★★★★ 5/5

Google

I had the pleasure dealing with Charlie Southall at Snellers. I found him very professional, supportive and kept me updated with every detail that was important for myself. This made a huge difference for myself as I have been trying to find a family home for sometime. In the future I will definitely be going back to Snellers for any future lettings. Thank you Charlie

Ghassan · 17 March 2024

★★★★★ 5/5

Google

Just exchanged on a house for my mother - thank you to Ross and Claudia for their efforts in getting the purchase to this point! Ross listened to mum's needs and spotted the perfect house for her just as it came on the market. Communication was good and regular throughout too. Thank you both!

Becky · 24 September 2024

★★★★★ 5/5

Trustpilot

Priya has been absolutely amazing

Priya has been absolutely amazing! She went above and beyond to find my parents their dream property and made sure that we secured it. Her assistance has made the entire process so much easier and stress-free. I highly recommend her to anyone looking to buy a new home. Thank you so much, Pyria! I would recommend her to anyone who is looking to buy a new home. Thank you so much, Priya!

Mrs · 19 September 2023

★★★★★ 5/5

Trustpilot

Support

Snellers in Hampton, in particular Ross, have been extremely helpful and supportive in the sale of a property and guided us through the process extremely professionally thanks to Andy as well

Penny · 12 July 2025

★★★★★ 5/5

Google

Edit to update that the team also exceeded my expectation with regards to how they communicated with me after our business. Topnotch! Excellent service from start to finish! Kept me updated throughout the whole process and never failed to answer any of my queries! Special thanks to Anthony and the rest of the incredible sales team!

Fred · 2 August 2024

★★★★★ 5/5

Google

Our journey with Snellers Hampton was unfortunately briefer than we'd have liked because we had to pull out of the purchase, but Jess worked her socks off to make everything as smooth as possible for us - she patiently answered all our questions, explained processes to us clearly and was always upbeat, professional, efficient and extremely friendly. Her colleagues, with whom we had only a little contact, were also very professional, friendly and good communicators.

PSE&A · 16 June 2023

★★★★★ 5/5

Trustpilot

We are extremely satisfied with the…

We are extremely satisfied with the help we received from James! He has always been available, reliable, and very supportive throughout the entire process. James greeted us with a smile, gave us great advice, and made the search for a home much easier than we had expected. He is trustworthy, patient, and genuinely committed to finding the best solution for us. We truly appreciate his dedication and can warmly recommend him to others!

Consumer · 4 September 2025

★★★★★ 5/5

Trustpilot

A* Service from Sophie Sheppard at Snellers

We have been looked after by Sophie Sheppard for a few years now and we cannot give a single negative.Sophie has always dealt with any problems very professionally and gets the job done.Sophie is a pleaser to deal with and it is so reassuring we have her as a point of contact.Snellers and ourselves are lucky to have her so thank you Sophie for all your hard work.

Lisa · 21 November 2023

★★★★★ 1/5

Trustpilot

Can't get anything correct

This is a review for the Teddington office. I cannot believe how many emails this company sends out that are incorrect! It is incompetence at the highest level. I would never recommend them as they 100% can't get accounting correct and write emails that are impossible to understand. Not a one off but going on for months.

Nicola · 23 January 2026

★★★★★ 4/5

Trustpilot

Efficiency of staff

We have been dealing with Anna Harrison for approximately 7 years in the capacity of landlord. During this time, we found Anna to be very efficient in dealing with our queries and solving the problems that we encountered. She communicates well and is always proffesional.

Shelley · 28 April 2026

★★★★★ 5/5

Trustpilot

Very professional service and always be there to help

Snellers has been managing our property for more than 10 years now. They are very professional and always there to help - especially Shaun who has helped us to organise some repairing work for bathroom recently. From getting quotes, booking contractor and checking repairing work, Shaun has made sure that work are done properly and he is always there to help! Keep up the good work!

Mei · 11 December 2023

★★★★★ 5/5

Google

If anyone is looking to rent a place to live then I would recommend Snellers as they provide outstanding service as they take care of everything as all the process is done online you just need to go and collect the keys. Specially Gabriel Banner was excellent who was looking after me. Also they provide 3rd party links which help in transferring energy suppliers, broadband, council and water bills which is really good.

Joyson · 16 June 2023

★★★★★ 5/5

Google

I have had some really bad experiences trying to rent with estate agents, discriminating against me because of my circumstances. However when I went into Snellers Hampton, I spoke with Frank Taylor and he was amazing, instead of saying no, he said yes! He helped me to find a property and because this was my first time renting privately (and had absolutely no idea on what the hell I was doing!) he helped me every step of the way. The poor guy got bombarded with questions from me both on the phone and via email, however he was extremely helpful and polite throughout it all. I had a few dealings with others in the team too and they were all equally helpful. Thank you so much to Frank and the team, my child and I are now settled and looking forward to Christmas in our new home.PositiveProfessionalism

Nina · 25 October 2022

★★★★★ 5/5

Google

We worked with Ross over some fraught months for a long and complicated sale, purchase and chain (and this is after relations with Snellers for over a year and a half for health reasons). At all times Ross was amazing! Total asset to … More

Jonathan · 13 December 2024

★★★★★ 1/5

Trustpilot

Snellers is unresponsive

Snellers manages the property that I intended to purchase. I was asked to complete a pet consent form for a fee of 144 GBP. Multiple emails to Pryce at Sellers did not receive a response. Finally, contrary to the terms of the leasehold, I was told no dogs allowed. I asked for a refund of the fee since there was no reason so submit a pet consent form for a dog since dogs were prohibited anyway. No response on refund.

Lynne · 29 May 2025