5/5
TrustpilotHad a really stressful house move and…
Had a really stressful house move and thanks to Charlie Greene it all went through smoothly. Thanks so much
Trusted Agent profile · Hampton
Snellers Hampton reviews
★★★★★
959 reviews across 3 platforms
197 / 201 High Street, Hill, Hampton, TW12 1NL
Part of Snellers, see every office.
Snellers's office in Hampton, at 197 / 201 High Street, is rated 4.8 out of 5 across 959 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
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Tell us what you need and we'll put you in touch. Snellers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampton.
Awards
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hampton office, from every platform, shown as written. First names only.
Trustpilot5/5
GoogleVery pleasant and helpful staff. Kept us regularly updated. Would recommend using this estate agents
Agent replied · 15 June 2024
Dear Debbie, Thank you for the 5* Google Review and for taking the time to share your feedback. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotI would like to thank you for Sophie…
I would like to thank you for Sophie Sheppard‘s interest and smiling face.
Agent replied · 16 June 2024
Dear Esra, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and we are delighted that you have taken the trouble to confirm this is the case. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe team at Snellers have been fantastic in helping us find a new property in the Hampton area. Their knowledge of the area and customer service has been nothing but brilliant and friendly throughout the whole process. I'd definitely recommend them to anyone.
Agent replied · 15 June 2024
Dear Lauren, I am writing to say thank you for your kind comments about the service you received from our Hampton Hill Office. We really appreciate you taking the time to post this review as feedback is very important to us. I would like to wish you all the best and would of course be delighted if we can be of assistance to you again in the future. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleUse this agency two times, no problem at all, quick and reliable agents. Thank you for your service!
Agent replied · 15 June 2024
Dear Olga, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie Sheppard - great service
Excellent, responsive service from Sophie. Makes renting my property stress free.Dave Tozer
Agent replied · 16 June 2024
Dear Dave, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleGreat estate agents and easy to deal with. Harry (lettings department) has made sure that everything we needed was in place and made the journey from start to finish enjoyable and relaxing. Would recommend snellers hampton hill branch all day long
Agent replied · 15 June 2024
Dear K Pham, Thank you for your review regarding your experience with our Hampton Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again for taking time to submit your feedback and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotSophie Sheppard provides great service
Sophie Sheppard provides great service: she is friendly, professional and responsive.
Agent replied · 16 June 2024
Dear Ewa, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Asma Chughtai, Customer Relations Team
5/5
GoogleHi, I had deals with Jessica and she is nice, helpful, friendly person. Highly recommended
Agent replied · 15 June 2024
Dear Ksudzu, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. Kind regards, Asma Chughtai, Customer Relations Team
5/5
TrustpilotIsabella Murton is truly a credit to…
Isabella Murton is truly a credit to the company. She is always really helpful and efficient, and nothing is too much trouble. Excellent service!
5/5
GoogleI recently used Snellers to find a property to rent and my experience from start to finish was incredibly pain-free and rewarding. The team completely understood and stuck to my criteria and helped to find a place that will suit us perfectly.
Agent replied · 15 June 2024
Dear Lizzie, Thank you very much for your great review regarding our Hampton Hill Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Sam Farnan Customer Relations Team
5/5
TrustpilotExcellent follow-up from Holly at…
Excellent follow-up from Holly at Snellers to get issues sorted. Thank you.
Agent replied · 16 June 2024
Dear Brad, Thank you for your kind comments regarding the team and your 5* review. We really appreciate you taking the time to leave a review and wish you all the best in your new home. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSnellers Sales team has been very helpful with our property search. Highly recommended.
Agent replied · 15 June 2024
Dear Jo Jo, Thank you for your lovely words and for leaving a 5* review. Kind regards, Asma Chughtai, Customer Relations Team
4/5
TrustpilotSophie and Faisal offered very prompt…
Sophie and Faisal offered very prompt and helpful advice 😀
Agent replied · 16 June 2024
Dear Joanna, Thank you for taking the time to leave a lovely review regarding Sophie and Faisal. Kind regards, Sarah Tranter, Customer Relations Team
1/5
GoogleWalked past earlier this week and for some reason the office was full of staff. None wearing masks. No sign of any adherence to social distancing. Why aren't you all working from home?
Agent replied · 15 June 2024
Dear Mr Ellery, Thank you for contacting us in relation to your concerns regarding our Snellers office. We have been working hard to ensure all our offices are COVID safe in line with the Government policy and are taking this very seriously. Our offices are not open to the public for walk-in visits and are by appointment only with the appropriate PPE. We will continue to review our policies and working practices with our staff in line with the government guidelines. Once again, I would like to thank you for bringing this to our attention and wish you well in these unprecedented times. Kind regards, Sarah Tranter Customer Relations Team
5/5
GoogleChristie managed a long and complicated sale process with great professionalism. Responsive and straightforward, prepared to go above and beyond to help the process and make the purchase as straightforward as possible .
Agent replied · 15 June 2024
Dear Olly, Thank you for your kind words regarding our Hampton office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
5/5
GoogleWe have received a very good service from Harley Baker from Snellers, he was very responsive and involved during our property search, honest and helpful during negotiations and flexible with appointments. Thank you!
Agent replied · 15 June 2024
Dear Przemyslaw, Thank you for your kind words regarding our Hampton office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind Regards, Evie Fisher Customer Relations Team
4/5
TrustpilotHelped us find the ideal place
Marcos helped us find the ideal place. We‘ve been looking for quite a while and Snellers really took our comments on what we are looking for on board.
Agent replied · 16 June 2024
Dear Carolin, Thank you for your lovely comments. We work hard to deliver a great service and I am pleased to hear we have achieved this. Good luck with your move and we look forward to working with you again in the future. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie Sheppard always responds quickly…
Sophie Sheppard always responds quickly and efficiently - great service.
Agent replied · 16 June 2024
Dear Martin, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThank you for all the work you have done for us!
Agent replied · 15 June 2024
Dear Letife, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team
5/5
TrustpilotSophie is a very knowledgable and …
Sophie is a very knowledgable and personable agent, who effectively managed our needs with that of the seller.
4/5
GoogleDuring my search to rent a property I have been in contact with Jessica , she has been very helpful and profesional ,has kept me up to date with my property enquiries.
Agent replied · 15 June 2024
Dear Dinorah, Thank you for sharing your kind words about Jessica. Your comments are much appreciated by the Hampton team. Kind regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotGreat professional team who cover for…
Great professional team who cover for each other well, seamless.
Agent replied · 16 June 2024
Dear Richard, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleJessica from lettings was fantastic! With her friendly and professional manner she went above and beyond the normal call of service, I would certainly recommend Snellers Hampton Estate Agents to anyone.
Agent replied · 15 June 2024
Dear Juan, Thank you for your great review regarding Jessica and our Hampton office. I will pass on your comments to the team who will be delighted to hear them. Kind Regards, Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Questions about Snellers Hampton
Has Snellers won any awards?
Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum; Snellers, Kingston Upon Thames won Gold.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. Snellers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampton.
