Every review we hold for the Hampton office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleCouldn’t recommend this agency more: they were very reactive to our demands and helped us find an amazing property under a week! A special shout-out to Olivia who’s been super friendly and helpful regarding any concerns or questions we had :)
Imane · 16 June 2021
Agent replied · 15 June 2024
Dear Imane, We are thrilled to hear that you are pleased with the service you have received from our Hampton office and that you’ve kindly taken the time to write a fantastic review. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotWe have received always very kind and…
We have received always very kind and attentive service, especially Bella Murton is an exceptional lady , feeling us very comfortable encouraging to ask questions and always replies in details.
Ersan · 7 October 2019
★★★★★ 5/5
GoogleSnellers have been excellent throughout. From the outset they have been most professional, working hard in this very difficult climate with myself as Landlord, as well as with my tenants. I can heartily recommend them as top class estate agents.
Patricia · 16 June 2021
Agent replied · 15 June 2024
Dear Patricia, Thank you so much for the fantastic feedback, the team at Hampton are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Hayley Marner Customer Relations Team
★★★★★ 5/5
GoogleCharlie had provid us exceptional service throughout our journey for letting Property. We greatly appreciated his patience, guidance, understanding about our situation and provide us best option in the market as per our requirements. Thankyou for providing us spectacular service Charlie 🙌 kudos😊👍. …
Anuradha · 13 March 2024
★★★★★ 5/5
GoogleExcellent service, they helped sell out property quickly and efficiently.
Would recommend them if you are selling or buying in the local area.
Jim · 16 June 2023
Agent replied · 15 June 2024
Dear Jim, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleThe team at Hampton Hill have been very proactive in striving to get viewers for my property. Very pleasant people to deal with.
Pat · 16 June 2023
Agent replied · 15 June 2024
Dear Pat, It’s great to hear that you have had a brilliant experience with our Snellers Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotGreat Service
Amazing service from Bethany and the wider team. So responsive and efficient! My property is in safe hands.
Alex · 24 October 2023
Agent replied · 16 June 2024
Dear Alex, Thank you for your kind comments regarding Bethany and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleI let my house 8 years ago with Snellers and have had the same tenants for the entire time. Elizabeth, in particular has been a brilliant property manager. She is communicative, helpful and diligent and responds to emails quickly. Very happy with the service from Snellers.
Helen · 17 June 2019
Agent replied · 15 June 2024
Dear Helen, We greatly appreciate you putting aside the time to submit a review about our Hampton Office. Every source of feedback is really important to us and we would like to thank you for having awarded us 5 stars. We hope we can be of assistance again in the future and would like to wish you all the best. Kind Regards, Hayley Marner Customer Relations Team
★★★★★ 5/5
TrustpilotHappy tenant
I have recently rented a property through Snellers. Their communication was prompt & friendly and they worked hard to secure the right deal for both me and the landlord.It was a pleasure working with Ayca, Amy & Lucy.
Kirsty · 17 September 2021
Agent replied · 16 June 2024
Dear Kirsty, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Teddington office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSold a property via Snellers, they gave great advice on the price point and helped to arrange a good number of viewings, eventually leading to a sale at asking price. Tom and Christie get the thumbs up from me!
Gilbertas · 16 June 2021
Agent replied · 15 June 2024
Dear Gilbertas, Thank you so much for the fantastic feedback, the team at Hampton are delighted that you have taken the time to submit this to us. Feedback is really appreciated by the teams as it makes all the hard work they put in all the more worthwhile. Many thanks again. Kind Regards Evie Fisher Customer Relations Team
★★★★★ 5/5
TrustpilotI want to praise Sophie Sheppard for…
I want to praise Sophie Sheppard for looking after us. She is extremely professional and friendly.
Enrico · 23 November 2023
Agent replied · 16 June 2024
Dear Enrico, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
Trustpilotgood service
fast response with Sophie Sheppardunderstood issue with house we rented and helped us to move in
Berkay · 20 November 2023
Agent replied · 16 June 2024
Dear Berkay, Thank you for taking the time to leave a wonderful 5* Google review. Sophie will be thrilled to read your kind comments. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 1/5
GoogleThe most unprofessional estate agent and even worse managing agent who happen to be sister companies. Completely dishonest on check in - the property was not professionally cleaned as told during the viewing. On check out - I had the property cleaned to a professional standard but the summary mysteriously disappeared from their office in order for them to charge me cleaning costs. I would not recommend dealing with this group of companies (Snellers and Thamesview managing agents) as they are unprofessional and dishonest.
Joe · 17 June 2016
★★★★★ 5/5
GoogleHad an overall good experience. Prompt, responsive. Good systems in place to manage the administration involved. Would recommend.
Daleen · 19 September 2023
Agent replied · 15 June 2024
Dear Daleen, Our aim is to deliver a 5* service to our customers and clients and we are delighted that we have achieved this for you. Thank you for taking the time to leave a great review and we are available to offer assistance if needs be. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 4/5
TrustpilotIsabella Murton has been very helpful…
Isabella Murton has been very helpful in supplying information - details of service suppliers etc She always responds quickly to requests and has an efficient but friendly manner.
Judy · 3 October 2019
★★★★★ 5/5
GoogleOutstanding service. Professional, attentive and above all appreciate the human side of selling your home rather than merely box ticking. Thank you so very much. This is not just any estate agent - this is Snellers estate agent!!!!
Hilary · 16 June 2021
Agent replied · 15 June 2024
Dear Hilary, Thank you for your kind words regarding our Hampton office. The team always work extremely hard to ensure we deliver a five star service, and will be thrilled to read your kind comments. Kind regards, Sarah Tranter Customer Relations Team
★★★★★ 5/5
TrustpilotHampton Hill Snellers
Working with Tom Warrington in the Hampton Hill branch has been a very positive experience. I had previously worked with another local agent where we had a horrible experience I was delighted when Tom delivered in everything I was expecting. His knowledge and customer care were a 10. We bought a house through Tom’s help and for me what stood out was his after care. Thank you for making it happen!
Chadi · 10 March 2021
★★★★★ 5/5
TrustpilotGreat service from Isabella
Great service from Isabella Isabella was been very supportive during her time as my property manager and was quick to address queries raised. Very pleased with the service.
Theo · 31 July 2019
★★★★★ 1/5
GoogleI paid a deposit to hold a property that I was told worth £1450, I offered £1300 then they came back and asked for more and I agreed to paying £1350. I only had just over couple of weeks to confirm a place, I was then sent a contract. I read and signed it, was on my way to deliver the signed document when I received a call to say that the landlady forgot to mention to the landlord that I have a dog, they pulled out of the agreement. The main reason for me looking for a place with a garden and for agreeing to pay that kind of money was because I had a pet dog. Now they have advertised the property to rent for £1350 not the £1450 they initially said the property was on the market for. Then I was told my deposit money will be returned to me within 5 working days which I wasn't happy about. Now on the forth day they are saying it will take another 3 days for the refund to reach my account, because of them not confirming everything with landlord before producing a contract, I lost a place, my money is blocked when I need it the most. I have to pay more to secure a place with few days left and this company is holding my money up for no reason. I have no faith in this company as this matter wasn't dealt with by them professionally or ethically.
Anthony · 18 June 2014
★★★★★ 5/5
TrustpilotGreat service from Gabriel!
I've recently had dealings with Gabriel, a lettings negotiator whom handled all aspects of my requirements in a very professional and considered manner. I would have no hesitation in recommending Snellers in future. Many thanks!!
Nigel · 11 November 2021
Agent replied · 16 June 2024
Dear Nigel, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience with Gabriel. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
GoogleSnellers (Tom Warrington) and team did a fantastic job of selling our property. They stepped up when we had challenges with the sale and came through with a great result all round. Very responsive and friendly team
Philip · 16 June 2021
Agent replied · 15 June 2024
Dear Philip, Thank you for taking the time to write such a wonderful review. We are happy to hear that you have had a positive experience at our Hampton office. Comments such as yours will offer such encouragement to the team to keep providing a great service. Kind Regards,Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotDealing with Sophie has always been a…
Dealing with Sophie has always been a pleasure, she's always very approachable and professional
Gloria · 27 November 2023
Agent replied · 16 June 2024
Dear Gloria, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team
★★★★★ 5/5
TrustpilotIsabella highly recommended
Isabella has been supporting me with the rental and management of my property. She has always conducted herself in a professional, courteous and efficient manner. Highly recommended.
MRS · 5 September 2019
★★★★★ 5/5
GoogleOver the last few weeks we have been contacting different agents for the start of our search in Hampton, we have found Taylor and Ross to be two of the most friendly, responsive and generally pleasant estate agents we have spoken to.
I have recommended snellers as the first agent to call to all of the family!
Thanks,
James and LindaPositiveResponsiveness, Professionalism
James · 16 June 2022
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
