Trusted Agent profile · Hampton
★★★★★
959 reviews across 3 platforms
197 / 201 High Street, Hill, Hampton, TW12 1NL
Part of Snellers, see every office.
Snellers's office in Hampton, at 197 / 201 High Street, is rated 4.8 out of 5 across 959 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.
Tell us what you need and we'll put you in touch. Snellers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampton.
The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hampton office, from every platform, shown as written. First names only.
5/5
GoogleA great experience working with the team at Snellers in Hampton. Special shout out for Charlie Southall, who assisted and supported us with all our queries; he is efficient, very friendly and responsive and acts highly professional.
Dear Claudia, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
1/5
GoogleWe rented a property through Snellers initially for a 3 yr period. On moving in we discovered that they didn't have any control on the standards heave the property had not been professionally cleaned even though on leaving we would be expected to do so. The boiler failed immediately and it took the agents 2 months to get the landlord to fix it. This started a long line of problems which the original manager felt were not severe enough to pressure the landlord to fix. At one point we were told that Snellers worked for the benefit of the landlord not the tenant and then after a fault was fixed that the landlord would not spend any more money on the flat. The most serious problem that they did not address for a very long time is the recurring damp in the property which caused damage and loss to personal belongings again with no recourse. Despite the catalogue of problems we chose to extend as we were leaving the country and a new manger took over this did seem to get things moving to a point but pressure was needed. Having now left both the property and the country we are now struggling to get the deposit back. Emails are not responded to and even a promise after an expensive phone call that the money would be deposited and an email sent to confirm hasn't happened. The explanation I wad given also doesn't stack up that the payment would take 3 days to get to my account but sometimes 5 days is more likely the case, in these days of bank transfers fund transfer is generally almost instant. The company has no regard for the tenants it is only interested in obtaining funds from clients (landlords) and what is worse will take on properties knowing there are environmental issues and peddle them to unsuspecting tenants. I am glad I do not have to deal with this group again.
Dear Richard, I am concerned to read your review and we would value the opportunity to discuss this with you. If you could contact me at samfarnan@customerrelationsteam.co.uk and provide me with more details regarding the areas of our service that you have been unhappy with, I would like to look into this matter on your behalf. Kind regards, Sam Farnan Customer Relations Team
5/5
GoogleSnellers at Hampton Hill have been a fantastic help in our search for a forever home. Special mention must go to the lovely Freddie who goes the extra mile to understand what you are looking for and really tailor your home buying search to your needs. She was always at the end of the phone to offer advice and support and, alongside the equally brilliant Ryan, made house hunting through Snellers a relaxed and positive experience. Would recommend them wholeheartedly.
Dear Anna, Thank you for your review regarding your experience with our Hampton Hill Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleAfter a painful experience with other local estate agents, I was hesitant to try another. However Snellers have been absolutely delightful. They have been helpful from the start to finish when we purchased our house in January. The staff are extremely friendly and have always dealt with everything professionally. So a huge thank you to all the staff at Snellers from my Husband and I. Particularly, Laura, Naj, Jamie and Jessica for all the help over the past few months and making this such a smooth and easy experience.
Dear Annabel, Thank you very much for your great review regarding our Hampton Hill Office. Feedback is very important to us and we appreciate you taking the time to post this. I would like to wish you all the best for the future and hope we can be of assistance to you again should you be considering moving. Kind regards, Asma Chughtai Customer Relations Manager
5/5
TrustpilotI feel very satisfied with the service…
I feel very satisfied with the service I get from the Snellers Hampton Hill office. Isabella Murton has been so helpful and knowledgeable in every aspect and I feel I get excellent value for money as nothing is ever too much trouble for Isabella and I feel my property in fully managed and myself and the tenants are very well looked after.
5/5
GoogleAntonia was great . Knowledgeable and friendly!
Dear Aneeka, Thank you for your lovely words and for leaving a 5* review. Kind regards,Sarah Tranter, Customer Relations Team
5/5
GoogleAntonia was amazing, very welcoming and professional.
Dear Fady, Thank you for your great 5 star review, and mentioning your experience with Antonia in our Hampton office. Kind regards, Sarah Tranter, Customer Relations Team
4/5
TrustpilotGreat professional service
Great professional service from George and Gareth who put the client first.
Dear Poncho, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Asma
5/5
GoogleI am writing to express my utmost satisfaction with the exceptional support provided by Charlie Southall at Snellers Hampton Hill during my recent property search.Throughout the entire process, Charlie exhibited exemplary communication skills, promptly responding to my inquiries. Thank you.
Dear Gehan, Thank you for your review. We take on board all feedback and appreciate you taking the time to do so. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI contacted Snellers Hampton while searching for a rental property. All the staff I talked to on the phone and met for the viewings were very kind and helpful. They pay attention to the details and the information you give to them to support your search accordingly, which is really rare for most of the agencies I have contacted so far. They also work fast and respond quickly to your queries.
Dear Dolun, Thank you for sharing your kind words with us, as we are delighted you experienced a 5* service with our Hampton Hill office. Kind Regards, Sarah Tranter, Customer Relations Team
5/5
GoogleWe’ve had a great experience with Ashleigh Hall who has helped us with our search for a rental property. She has been so helpful, kind, and quick to reply to all of our questions. Thank you!
Dear Beth, Thank you for leaving a wonderful 5 star Google review. Kind regards, Sarah, Customer Relations Team
5/5
GoogleI recently sold my family home in the Ormonds through Snellers Hampton Hill. From the very beginning the team were extremely enthusiastic and my expectations were always managed. I felt Snellers did everything they could to ensure I got the best price for my house. From when the offer was agreed, I had regular updates from them and never had to chase them. I would like to thank all the team at Snellers (Jamie, Ryan, James and Freddie) and would recommended them to anybody looking to buy or sell in local area. Mr Palmer
Dear Mr Palmer, Thank you for taking the time to leave your review. I am delighted to read that Jamie, Ryan, James, Freddie and the Hampton Hill office delivered for you. We pride ourselves on word of mouth recommendations so are delighted that would recommend our services. I would like to take this opportunity to wish you the best of luck for the future. Kind regards, Sam Farnan Customer Relations Team.
5/5
GoogleWe recently sold and purchased through Snellers Hampton Hill. From start to finish the team were awesome. They had a clear plan in achieving us the best price with a great buyer. They delivered on what they promised. Regarding our onward purchase the team understood exactly what we as a family were looking for. They worked tireless hard to find us our next home, dropping leaflets and contacted clients on our preferred roads until they found the home for us. What more could we have asked for?! If you are thinking or selling or buyers a home be sure to call Snellers ! Annie & Duncan
Hello, I just wanted to say thank you for your kind comments about the service you received from our Hampton office. We really appreciate you taking time to post this review as feedback is very important to us. I would like to wish you all the best for the future and look forward to doing business again with you. Marilyn
5/5
GoogleExcellent service from start to finish. Found our new place thanks to a recommendation and they kept comms up every step of the way. Thank you Sam and Harry
Dear Rob, Having read your review, we would like thank you for your feedback about our Hampton Office. Our service levels are very important to us, and recognition for the team’s hard work is really appreciated. I would like to wish you all the best and we would be delighted to be of assistance again to you in the future. Kind Regards, Asma Chughtai Customer Relations Team
5/5
TrustpilotI44 Trematon Place …
I had previously delegated Snellers purely arranging suitable tenants & managing the finances of my Flat in TeddingtonDue my advancing age, recently decided to ask them to handle the fully management of the property.To date ,Josh Moody & Holly Mangot have more than adequately fulfilled this task.John McCready
Dear John, Thank you for taking the time to leave a lovely review regarding Josh and Holly. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleSnellers Hampton Hill, with a special mention of Jessica Taylor, played an instrumental role in facilitating a seamless experience for me, from submitting an offer for a property to its eventual acceptance. Their communication was consistently excellent, marked by a friendly and helpful demeanor throughout. I wholeheartedly recommend their services.
Dear Vittorio, Thank you for your kind comments regarding the Hampton team and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleThe customer service from this state agent was fantastic and very professional. Olivia was extremely helpful and keeping me up to date!!PositiveProfessionalism
Dear Alice. Thank you for taking the time to leave a review regarding your experience with Olivia in our Hampton office. Feedback is greatly appreciated by the teams and comments like this makes all their hard work worthwhile. Kind regards, Sarah Tranter Customer Relations Team
5/5
TrustpilotGreat Agents
Great Agents. As tenants, we have been very happy with the service and support from Snellers and their team. Matt Brooks has been our property manager for a while. He's very friendly and flexible when it comes to arranging visits. He's been helpful and proactive on the rare occasions when there is an issue with the property that needs addressing.
5/5
GoogleAyca and her team from the Lettings department provided a 5 star service in looking for a match for a short term lease agreement. Their integrity shines through. Highly recommended.
Dear Liezl, Thank you for your review regarding your experience with our Hampton Hill Office. I am delighted to read that we have achieved our aim of delivering a five star service. I would like to thank you once again and wish you all the very best for the future. Kind regards, Asma Chughtai Customer Relations Manager
5/5
GoogleIt’s been a pleasure dealing with Ross so far. He’s extremely polite and easy to work with. He even went out of his way to help us get a cleaner to prep our house ready for photos, as ours was away over Christmas.
Dear Oliver, We strive to offer a 5* service to our clients and customers and we are so pleased that we have achieved this for you. We appreciate you taking the time to leave a great review regarding your experience with Ross. Please do not hesitate to contact us again. Kind regards, Sarah, Customer Relations Team.
5/5
TrustpilotSophie s
Sophie sWe had an issue with the central heating she made the necessary phone calls , making sure the issue is sorted, she got the plumbing company to carry out the work within a day. She is amazing and big thank you from me and my family.
Dear Mohamed, Thank you for taking the time to leave a lovely review regarding Sophie. Kind regards, Sarah Tranter, Customer Relations Team
5/5
GoogleTaylor helped us many times in our long search for the right property in the Bushy Park area, he was very supportive of our requirements and always greeted us with a smile. He gave us time to explore each property and was honest and helpful in answering our questions.
Dear Matthew, We really appreciate you taking the time to leave such lovely comments about Taylor. They will be so pleased to read your 5 star review. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah Tranter Customer Relations Team
1/5
GoogleThe description on their sales listings are appalling. Minimum effort, sellers get yourself an estate agent who knows how to sell.
5/5
Google5 star service ! Harley is the best agent ! good comunication , proffesional, helpfull. Thank You Harley!PositiveResponsiveness, Quality, Professionalism, Value
Dear Agnieszka Thank you for taking the time in providing such lovely comments about Harley in our Hampton Hill office. We aim to provide five star service to all our customers, so I am pleased to hear we were able to deliver this for you. Kind Regards Evie Fisher Customer Relations Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum; Snellers, Kingston Upon Thames won Gold.
Tell us what you need and we'll put you in touch. Snellers hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near Hampton.
