Trusted Agent profile · Hampton

Snellers Hampton reviews

★★★★★ Excellent

960 reviews across 3 platforms

197 / 201 High Street, Hill, Hampton, TW12 1NL

Snellers's office in Hampton, at 197 / 201 High Street, is rated 4.8 out of 5 across 960 reviews on three platforms, including 632 Google reviews rated 4.9. It won Platinum in The Trusted Agent 2026 awards, one of three awards Snellers won in 2026.

Google logo

4.9 / 5

632

Reviews on Google

This office

Yell logo

3.2 / 5

5

Reviews on Yell

This office

Trustpilot logo

323

Reviews on Trustpilot

Business-wide

Reviews may appear on more than one platform.

Awards

The Trusted Agent 2026 results for Snellers, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the Hampton office, from every platform, shown as written. First names only.

5/5

Google

Snellers (in particular Tom and Claudia) were absolutely fantastic in pushing through our property purchase. They are both incredibly personable, readily available to answer questions, very responsive and helpful. We will absolutely be working with Snellers again in the future - thank you Tom and Claudia!

Milly · 20 August 2023

Agent replied · 15 June 2024

Dear Milly, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

With my partner and I expecting a baby, we needed to find somewhere quickly before the baby was born. Samantha was extremely helpful in getting us moved in. She devoted a lot of time to us, becayse of our circumstances, which I've not experienced with any other estate agent since I've been renting. Snellers will definitely be our first choice when we're looking to move again in the future.

Sam · 16 June 2020

Agent replied · 15 June 2024

Dear Sam, We appreciate you taking the time to submit your review regarding the service you received from our Hampton Office. We welcome all feedback and are very pleased to read that our team delivered you a five star service. We wish you all the very best for the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

Over 10 years of experience letting our…

Over 10 years of experience letting our properry we have had a mixed bag with the letting agent side of Snellers. Over the years we have had at times, a very poor service, which seems to be very dependent on the person who is managing your property and of course the tenant in the property also.But over the last 2 years I am very happy to give the 5* to Sophie Sheppard who listened to my concerns and managed to rectify many issues within a very reasonable timescale when she took over managing the letting of my property.We are now selling the property with Snellers and Sophie continues to provide the information we need to provide to the buyer, eg safety certificates and she ensures they remain up to date so we comply with the regulations associated with letting a property.

Rosena · 11 June 2024

Agent replied · 16 June 2024

Dear Rosena, Thank you for leaving a wonderful 5 star review. Kind regards, Asma, Customer Relations Team

5/5

Google

We recently sold the house my mum had lived in for over 60 years through Snellers Hampton. The team at Snellers were excellent making the process as least stressful as possible for my mum. Many thanks to all involved and in particular Jessica who constantly kept me updated

Sharon · 16 June 2023

Agent replied · 15 June 2024

Dear Sharon, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Trustpilot

Best Letting Estate Agents

I could not have wished for a better estate agent. They were helpful, thoughtful and extremely efficient. Everything was handled with care and consideration especially as I am elderly.I want to particularly thank Marcos Arellano and Rob, The Branch Manager at the St Margarets branch. Thank you so much and I look forward to renting the property you found me.

Leonardo · 11 March 2022

Agent replied · 16 June 2024

Dear Leonardo, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards Asma Chughtai Customer Relations Team

5/5

Trustpilot

Review

I have been working with Snellers to manager property for over 10 years. Kelly Baldwin runs a very professional team and I would recommend Snellers to other landlords.

Paul · 19 February 2026

Agent replied · 21 March 2026

Dear Paul, Thank you for taking the time to leave us a 5* review. Your opinion is valued greatly and it helps us maintain excellent standards of service to our customers. Kind regards, Asma

1/5

Trustpilot

Would not recommend you ever engage with them

They arranged viewing without permission. Failed to respond to requests to withdraw marketing despite contract ended. Asked for keys back. Told to collect and bring ID. Cowboys.

Timothy · 26 February 2026

Agent replied · 26 May 2026

Dear Timothy, I am sorry to read your 1* review comments. I understand that our Director has already been in touch to discuss this further with you. Kind regards, Asha, Customer Relations

5/5

Google

Ruby was very helpful and knowledgeable when helping us to find our dream home in Hampton. She has made what can be a stressful experience a lot easier. Thanks for all your help!

Jack · 16 May 2024

Agent replied · 15 June 2024

Dear Jack, Thank you for leaving a 5 star Google review. Kind regards, Sarah, Customer Relations Team

5/5

Google

I'd like to specifically recommend Charlie as a real estate agent for his kind consideration, thoughtful support and delicate dedication in rental units He's made significant difference to overall quite stressful moving process Kindest regards, MI

Maria · 17 March 2024

Agent replied · 15 June 2024

Dear Maria, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton Hill office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Google

Charlie is a very hardworking associate, he has helped us a lot in finding the right home for us to stay. He is a great asset to Snellers. All the best to Charlie for his career.

Shivansh · 17 March 2024

Agent replied · 15 June 2024

Dear Shivansh, Thank you for your lovely words and for leaving a 5* review. We are delighted that your experience with us couldn’t have been any better and the team in our Hampton Hill office will be so pleased to read this. Please do not hesitate to contact us if we can be of further assistance. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

Landlord review

I’ve been using Snellers to manage my flat for a few years now. They’ve done a good job looking after my tenants, kept me informed of relevant issues and kept in regular contact. I’d like to thank Josh Moody for his diligence.

Mary · 4 November 2023

Agent replied · 16 June 2024

Dear Mary, Thank you for taking the time to leave a lovely review regarding Josh. Kind regards, Sarah Tranter, Customer Relations Team

1/5

Trustpilot

AVOID AVOID AVOID

AVOID AVOID AVOID. Use of gas lighting techniques like ringing 7 times in a row changing the storey each time. Lied about things being renovated before we moved in at the viewing and lied about the landlord using the garage for his own storage. All of this after we signed the tenancy agreement. I have been renting for the last 25 years and this was one of the worst experiences I have had with estate agents.

Harvey · 7 August 2024

Agent replied · 24 August 2024

Dear Harvey, I am sorry to read your 1* review. I am unable to locate you on our database. If you could provide us with more information at info@customerrelationsteam.co.uk. I can look into this further for you. Kind regards, Sarah, Customer Relations Team

5/5

Google

Chrisie and Charlie have been so supportive and accommodating through my process of renting a property. I am very anxious and have a child with autism and they constantly gave me lots of reassurance and went above and beyond to accommodate us. Chrisie put up with me requiring extra viewings to support the transition for my daughter and generally made a very stressful situation much more manageable with her fabulous positive attitude and calm, knowledgeable approach. I honestly could not be more grateful. Thank you

Michelle · 10 August 2025

5/5

Google

We are very happy with the service we received. The whole team is great. Tom, Jessica and especially Taylor who mostly dealt with our sale. Taylor was very attentive and professional. Always kept us updated. I highly recommend Taylor and the team. Thank you for great work!

Ewa · 16 June 2023

Agent replied · 15 June 2024

Dear Ewa, Thank you for your lovely words and for leaving a 5* review. We are thrilled that your experience with us couldn’t have been any better and the team in our Hampton office will be so pleased to read this. We hope that we can assist you in the future. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Over the last 18 month, Sneller’s have dealt with renting out my property and then selling it. Both were done without any fuss, finding great tenants initially and then a good purchase price for the property. Tom and Gary were both extremely helpful and dealt with any problems that arose quickly and with professionalism.

Emma · 25 October 2022

Agent replied · 24 October 2024

Dear Emma, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. We would like to wish you all the best and if we can assist you or any of your friends or family in the future please do get in contact. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Charlie was super friendly and nice. Even though we had a ton of questions, he was really patient and took the time to explain everything clearly. It was a great experience.

Sania · 8 June 2024

Agent replied · 23 August 2024

Dear Sania, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah, Customer Relations Team

5/5

Trustpilot

We had a great experience with our…

We had a great experience with our estate agent, Sam. He was professional, responsive and communication was clear and prompt. Very easy to deal with.

Jose · 7 March 2026

Agent replied · 21 March 2026

Dear Jose, Thank you for the 5* Review and for taking the time to share your feedback. Our priority is to offer the best service for our customers and we are glad we have met that. Kind regards, Asma

5/5

Google

Excellent service from start to finish. Their Director Anthony and our sales lead Ruby were extremely responsive and professional; especially when our sale had a few hiccups. I highly rate this team.

Tom · 16 May 2024

Agent replied · 15 June 2024

Dear Tom, It’s great to hear that you have had a brilliant experience with our Hampton office. Reviews are really important to us and your feedback helps us ensure we are delivering the best service. Kind regards, Sarah, Customer Relations Team

5/5

Google

I appointed Snellers Hampton Hill to find tenants for my rental flat in East Molesey and have been very happy with their services. Charlie did an excellent job finding me good tenants within a couple of days of the advert going live, and he has been very helpful and responsive throughout the process. I would highly recommend Snellers to other landlords who are looking to find nice, reliable tenants. From my experience they are the best local estate agent for lettings.

Clara · 16 May 2024

Agent replied · 15 June 2024

Dear Clara, Thank you for your review. Our teams work really hard to make sure they offer a 5* customer service and I am pleased to hear that our service is as we would expect. We hope we can be of assistance in the future. Kind regards, Sarah, Customer Relations Team

5/5

Google

Just wanted to give my greatest thank you to Jessica and her team at Snellers. She is very professional and vibrant. She explains things to her clients in simple terms and awaits for response of comprehension. She is a wonderful sales lady and very easy to meet half way with. Thank you Snellers for having wonderful staff and thank you for doing business with myself and wife.

Albert · 16 June 2020

Agent replied · 15 June 2024

Dear Albert, I would like to take this opportunity to thank you for submitting your review. All feedback is important to us and we really appreciate your positive comments in regards to our Hampton Office. Thank you for using our services and of course we would be delighted if we can be of assistance to you again in the future. Kind regards, Hayley Marner Customer Relations Team

5/5

Trustpilot

I would like to thank Sophie Sheppard…

I would like to thank Sophie Sheppard for her help negotiating a number of areas which arose throughout this year. She has been very helpful, quick to respond to queries and found successful ways in which to find solutions.

KM · 17 December 2023

Agent replied · 16 June 2024

Dear KM, Thank you for taking the time to leave such a great review, your comments are really appreciated and we are delighted you received a 5* service. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

Oscar has been one of the best agents I’ve met so far. Honestly would recommend him to any landlord 👍 …

Rashneet · 8 November 2024

Agent replied · 8 December 2024

Dear Rashneet, We are really pleased to hear you enjoyed your experience with us and thank you for leaving such a lovely 5 star review. Kind regards, Sarah

5/5

Trustpilot

Great service!

I have been very well looked after as a tenant by Snellers and in particular by Foysol Ahmed - great level of communication and professionalism. Punctual with any visits needed and always keeping me up-dated about any works. Thank you Foysol!

Sue · 26 October 2023

Agent replied · 16 June 2024

Dear Sue, Thank you for your kind comments regarding Foysol and your 5* review. We are grateful that you have taken the time to leave a review and wish you all the best. Kind regards, Sarah Tranter, Customer Relations Team

5/5

Google

A great experience dealing with Jess and the team at Snellers. Jess was extremely helpful and speedy with the renting process. Thank you to Jess for all her hard work. Also thank you to Agnivesh for taking us around the property and being just as helpful.

Marcus · 16 June 2023

Agent replied · 15 June 2024

Dear Marcus, Thank you for your lovely words and for leaving a 5* review. Kind regards, Sarah Tranter, Customer Relations Team

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Snellers's Google reviews

Questions about Snellers Hampton

How many reviews does Snellers Hampton have?

Snellers's Hampton office has 960 reviews across three platforms: 632 on Google, 5 on Yell, 323 on Trustpilot (across the whole business).

What is Snellers Hampton's rating?

Snellers Hampton is rated 4.8 out of 5 across all 960 reviews, and 4.9 out of 5 on Google from 632 reviews.

Has Snellers won any awards?

Yes. In The Trusted Agent 2026 awards: Snellers, Hampton won Platinum; Snellers, Twickenham won Platinum; Snellers, Kingston Upon Thames won Gold.

Where is Snellers's Hampton office?

Snellers Hampton, 197 / 201 High Street, Hill, Hampton, TW12 1NL.

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