Trusted Agent profile · Hampstead
★★★★★
678 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 678 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
5/5
GoogleLovely working with Dele Lawal and his team. Many many thanks.
Hi Nehmat, we're very pleased to hear you've had such a good service experience with Dele and the Hampstead lettings team, thanks for your custom. - Ruth, B&R
5/5
TrustpilotHad a very smooth experience with the…
Had a very smooth experience with the company. Many thanks to Dinesh’s hard work to get my flat sold in time!
Hi Lynn, we're glad you've found the property sales service efficient. Dinesh is very pleased to see this feedback. Thanks for your custom. - Ruth, B&R
5/5
GoogleChris was great to work with and facilitated the buying process by providing all the information requested accurately and promptly.
5/5
GoogleGreat experience with Dele Lawal and team.
Hi WeiTian, thanks very much for sharing a five star rating for Dele and our Hampstead lettings team and for your custom, it is appreciated. - Ruth, B&R
5/5
GoogleWe've had a very good experience with B&R. Sylvie Didykova was our property manager for over four years. It has honestly been one of the most positive and frustration-free relationships we ever had with a professional. Sylvie is very proactive, responsive, efficient and friendly. And that was consistent over the years. Thank you Sylvie for everything, we are going to miss you! Sabrina & Dmitrij
5/5
TrustpilotSimon Sobeh's professionalism
Simon Sobeh handled the letting of my apartment and provided updates of the credit standing of the tenants and advise me on the property rental market in the vicinity of my apartment.Simon was professional in the handling of the letting of my apartment. Happy to have Simon handle the letting of my apartment.
Thank you Simon, it's great to hear we are meeting your service expectations with regards to letting your property. Simon in our Wapping lettings team is very pleased to see you share a five star rating here, we appreciate your custom.- Ruth, B&R
5/5
TrustpilotGood experience dealing with Abbas Efir…
Good experience dealing with Abbas Efir Since early June 2023, I have been communicatingwith Abbas on several matters pertaining to the management of my flat.Abbas has been very approachable and helpful. He has a good grasp of the issues I was facing, is proactive and keeps me updated at all times.I find it a bliss to deal with Abbas as he usually responds promptly to my enquiries. Very client oriented and reliable.Thank you Abbas, for your assistance and support.
Thanks W Cheng, we appreciate you taking the time to leave a review and five star rating. We're very pleased to hear we are meeting your service expectations and Abbas is very happy to provide as much support as you need. Thank you for your custom.- Emily, B&R
5/5
TrustpilotAn amazing customer service
I cannot stress enough what a wonderful customer service we have received from Benham & Reeves. From the flat viewing, to contract signing, lease extending, and amazing property management. Kayleigh has been so helpful with any issues we have encountered in the flat, really friendly, professional & quick to resolve all concerns raised. Thank you so much for all the help in the last 4 years!
Hi Mags, thank you for the wonderfully positive feedback for our property management service. Kayleigh, your PM is thrilled to see this along with your five star rating. Its great to hear everything continues to go well for you and you feel well looked after. Thank you for your custom.- Ruth, B&R
5/5
TrustpilotI've been extremely impressed with the…
I've been extremely impressed with the level of service provided by Benham & Reeves. They were knowledgeable, transparent, and efficient throughout the letting process. It's reassuring to work with an agency that genuinely understands landlords' needs and delivers on its promises.
Hi Customer 6, thank you very much for your very kind feedback for the service you are receiving from our lettings and property management teams, we are glad to hear we are exceeding your expectations. Thank you for your continued custom with Benham and Reeves. - Emily, B&R
5/5
TrustpilotExcellent Service!
When i first bought the property ,B&R found my first tenant who stayed there more than ten years without any problems. Then ,they found the second tenant who is also very reliable. On top of that, whenever there is any problem with the plumbing, electricity etc, B&R take immediate action to fix it! Ms Lisa-Jane Stratton is very efficient! Highly recommended!
Hi Theodore, firstly thank you so much for being such a loyal landlord with Benham and Reeves for so many years, we really do value your trust in us. Lisa-Jane and the team are all really pleased to hear you've had such great service over the years and that the quality of tenants has always been very good too. This is wonderful to hear. Thank you again for your very kind feedback and continued custom.- Emily, B&R
5/5
TrustpilotRaj Miah from Benham & Reeves manages…
Raj Miah from Benham & Reeves manages our flat rental. We recently had to re-let our flat after the tenants gave notice just before Christmas. Raj managed to find new tenants quickly and efficiently. He oversaw the repairs etc. So that the property was clean, repaired and ready for new tenants in a very limited time. Thank you Raj and Benham & Reeves for making the changeover so effortless
Hi Suzanne, many thanks for your kind feedback and five staring rating here. We're really glad you've been able to benefit from Raj's lettings expertise and that everything to do with your flat rental was effortless and done in a timely manner. We're glad we continue to meet your service expectations.- Ruth, B&R
5/5
TrustpilotProfessional and Reliable Property Management Service
I have been with Benham & Reeves for many years, and I’ve always been very satisfied with their service. They manage my property professionally and efficiently, making the whole process hassle-free for me.
Hi Caysin, thank you for your lovely feedback regarding the ongoing letting and property management service we are providing. We are very glad to hear that you are finding the service efficient, responsible and professional, these values are important to us. Thanks for your continued custom as a Landlord with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotBenham & reeves (West Hampstead branch)…
Benham & reeves (West Hampstead branch) We’ve spent maybe 8 months looking for a flat to rent, and used probably 8 different estate agencies at that point - but it all changed when we went to Benham & reeves in West Hampstead. I cannot express how amazing they are !! Abbie White is a credit to the company. She was professional, and managed to accomplish what 8 other companies couldn’t in the space of one day !! She was amazing at communicating to us all the way, always there when we needed her to answer our questions and I am so thankful to her for helping us get our dream flat. Use this company and make sure to ask for Abbie if you can !!Cannot thank her enough Our only regret was not going to Benham and reeves and getting Abbie’s help sooner!!
Hi Eleanor, we are thrilled to hear we were able to find you a home so quickly when 8 other agents couldnt find you anything. Abbie is really encouraged by your kind feedback and wishes you well in your home.- David M, B&R
5/5
GoogleWorking with Chris Cooper on our house search has been a great experience! Chris has provided us with amazing support throughout the process from finding the right place to facilitating conversations with the seller and other parties we needed to work with. He has been available before, throughout and after the purchase process: keeping us informed of progress in a timely manner, providing great advice and recommandations that got us through the many hurdles we faced and made it a success. I highly recommend Chris to whoever is looking to sell or buy a house in the area. His knowledge of the area and experience are invaluable. Chris is a great person: kind and thoughtful. I am sure that our paths will cross again…
Hi Moez, thanks very much for your very kind feedback and five star rating, Chris is thrilled to hear you've benefited from his wealth of knowledge and have had such a great buying experience with us. - Emily, B&R
5/5
GoogleA big thank you to Abbie White who helped us to find a great flat. She sent very helpful photos and responded quickly to emails, which was crucial to find a new place. We were also somewhat slow to make a deposit payment and then made it to the wrong branch, but Abbie was on top of the things and finally everything was settled. She was also very helpful answering all our questions about the rental contract and managing our expectation when we waited for it to be signed. And another big shout out to Edelyn Reynolds, who helped us during next stages - rent, utilities, bills, etc. Communication was clear and prompt. We were very stressed as rental market was mental, and to finally find a great apartment with the help of supportive and professional agents was absolutely great.
Hi Aleksandrs, thanks very much for such wonderfully positive feedback, we're thrilled to hear you had such a great renting experience with Abbie and the team. It's our pleasure to be of service and we really appreciate you sharing your five star rating here. - Emily, B&R
5/5
GoogleI would love to share some feedback regarding Abby. Abby has been super kind an amazing partner in my property search. She was always super quick to reply and so friendly and really tried her best to meet my requirements in this difficult market. Although we couldn’t find the best solution for me I was so lucky to have met Abby and I hope I can partner with her for any future searches. incredibly grateful for your kind support throughout!
Hi Julia, thank you very much for your lovely feedback here, we really appreciate you taking the time to share a five star rating. Abbie is very pleased to hear you had a great service experience with us. - Emily, B&R
5/5
TrustpilotVery good service and will be recommend
Letting agent Mr Dele Lawal has made very good communication with me throughout the letting process. Although there was some misunderstanding with purchasing the rental insurance. But overall I am quite satisfied with Benham & Reeves and the letting team.
Hi Mr Leung, we appreciate you taking the time to leave a review for the landlords service you are receiving from our lettings team in Hampstead. Thank you for your continued custom with Benham and Reeves. - Ruth, B&R
5/5
TrustpilotExcellent property managers!
1.5 years into my tenancy. I have done a full 180 on my initial view over the year.Joyce has been an excellent property manager over the past year, getting issues fixed promptly and flexible around our schedules.I can now say that I’d recommend B&H to any of my friends.
Hi AS, thank you for taking the time to update your feedback, based on your experience this past year. We are thrilled to hear the service is now as you expect, and things are working well for you. Joyce is very encouraged by this and appreciates your encouragement here. Thank you for your continued custom with Benham and Reeves.- David M, B&R
5/5
TrustpilotThe selling team at Beaufort Park (Nick…
The selling team at Beaufort Park (Nick and Thomas) were great in finding a suitable seller for us, and seeing through to completion, we thank them so much!
Hi Gareth, we appreciate you sharing a five star rating here. We are very pleased to hear you've benefited from Nick and Thomas's property sales expertise and professionalism and are glad to hear you've had such a good service experience with Benham and Reeves, thank you for your custom. - Ruth, B&R
5/5
TrustpilotThanks for your support
Thanks for your support, Your Flat is clean and very nice.
Hi Anh, we're very glad to hear you've had a good service experience renting with us, thank you very much for this lovely feedback! - Ruth, B&R
5/5
TrustpilotLisa-Jane was first class
Lisa-Jane was first class. She steered us through a tricky situation and we were most pleased with the outcome. Administrative help was excellent too (thank you Thuraya).
Hi Tom, we're thrilled to hear you've had such a good service experience and have been able to benefit from Lisa-Jane's extensive lettings expertise, this is great to hear. Thank you for your continued custom with Benham and Reeves. - Ruth, B&R
1/5
TrustpilotTenancy rental rip-off
I was very happy with Benham & Reeves in finding my tenants. I paid 8% commission for their service gladly, but had to pay this over 3 months as the rent came in. They had to advertise, screen tenants, do an inventory and keep a deposit.
Hi Graham, we always aim to be transparent about our fees from the outset and apply them consistently to all clients according to our Terms of Business when you instruct us. Nevertheless, we appreciate your feedback which is duly noted. - Emily, B&R
5/5
TrustpilotBenham & Reeves - Great property management
I had an excellent experience with Kayleigh Weston throughout my tenancy. From the very beginning of the onboarding process through to my departure, she was consistently professional, responsive, supportive, and genuinely empathetic.
Hi Tats, we are very pleased to know you are having such a great service experience renting a property with us and that Kayleigh is doing such a superb job providing you with efficient property management support. Thank you very much for this lovely service recognition and for your custom with Benham and Reeves. - Emily, B&R
5/5
TrustpilotThank you so much
I want to thank Mark Wellington and his team (Maria and Chris) at Benham & Reeves for my three years as a tenant. The team in the letting office not only assisted whenever I had a query or problem, but they also looked after my wife and our young child, who were both new to the UK when they arrived three months after I moved into my apartment in 2019. I wish you all the best for the future and thank you on my family's behalf. Warm thanks, George
Hi Izfa, thanks very much for sharing your five star rating here and for telling us how great your service experience has been as a Tenant renting with us. Mark and the Surrey Quays team really appreciate your kind comments. - Emily, B&R
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Benham and Reeves's Hampstead office has 678 reviews across three platforms: 263 on Google, 1 on Yell (across the whole business), 414 on Trustpilot (across the whole business).
Benham and Reeves Hamstead is rated 4.6 out of 5 across all 678 reviews, and 4.7 out of 5 on Google from 263 reviews.
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Hampstead won Gold; Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.
Benham and Reeves Hamstead, 51-53 Heath Street, Hampstead, NW3 6UG.
