5/5
GoogleGreat experience as tenants so far with Dele, Laura and the team!
Agent replied · 22 August 2026
Hi Ines, it's great to hear you've had such a good service experience with our Hamptead lettings team. Thanks for your custom. - Ruth, B&R
Trusted Agent profile · Hampstead
Benham and Reeves Hamstead reviews in Hampstead
★★★★★
678 reviews across 3 platforms
51-53 Heath Street, Hampstead, NW3 6UG
Part of Benham and Reeves, see every office.
Benham and Reeves's office in Hampstead, at 51-53 Heath Street, is rated 4.6 out of 5 across 678 reviews on three platforms, including 263 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards, one of four awards Benham and Reeves won in 2026.
Awards
The Trusted Agent 2026 results for Benham and Reeves, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Reviews
Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
Google5/5
TrustpilotGreat experience working with Abbas Efir
I have been dealing with Abbas in the last 18 months. He is a member of the property management team that handles the rental of my flat.Abbas is reliable, and I can count on him to liaise with service providers and follow up on issues. He comes across as a mindful person. He is responsive, and I really enjoy working with him. I wish Abbas all the very best in his career.RegardsCheng
Agent replied · 26 October 2024
Hi Cheng, thank you for sharing a five star rating here. We're very pleased to hear your property management service expectations are being exceeded. Abbas and all of the property management team are very pleased to see this. We appreciate your continued custom with Benham and Reeves.- Ruth, B&R
5/5
GoogleFrom start to finish in purchasing our property, Chris was nothing short of brilliant. No question was ever too small and he was totally honest and kind throughout the process, always responding quickly and helpfully. Because of Chris, we purchased our dream home at a decent price and we are eternally grateful to him. We met a lot of agents in the area throughout the process and Chris was our favourite - totally calm and fuss free!
Agent replied · 24 August 2024
Hi Olivia, thank you for your kind feedback which Chris is very pleased to see here with your five star rating. We are very pleased to hear you've benefited from Chris's 25+ years' experience working in Hampstead property. It's great to hear that his calm professional manner has made the buying process easier for you, this really makes the job rewarding and encourages the whole team. Thank you! - Emily, B&R
5/5
TrustpilotGreat experience with Benham and Reeves
I leased my flat in March 2021, with the assistance of Wesley. At that time we were still under covid restrictions. Wesley was understanding and very helpful, my move in went smoothly with no stress.Since then I have renewed lease 3 times. Wesley and Veronica have been on hand each year to assist me and I greatly appreciate their efforts to help me secure a new lease. I have had, on occasion, called the Management Department re. maintenance required, response and organising contractors is fast and efficient. The team in the Leasing and Property Management is highly professional, efficient and delivering a very good service.Sandra Dalton
Agent replied · 19 June 2024
Hi Sandra, we're very pleased to hear you are having a great service experience renting with us since March 2021 and glad to hear you have found Wesley and Veronica so helpful during this time. We appreciate your custom and for sharing a five star rating here.- Ruth, B&R
5/5
GoogleI am currently renting from Benham and Reeves and would just like to say a massive thank you to Kayleigh for all her continued support and help as my agent. She is so responsive to anything you need and is always on hand via phone, email or text message. You can tell that she is passionate about what she does and has a genuine care for her tenants. Thank you again Kayleigh!
Agent replied · 23 October 2024
Hi Hester, thanks very much for your wonderfully positive feedback and five star rating shared here. Kayleigh and the team are very pleased to see this. Thank you for your continued custom. - Ruth, B&R
5/5
TrustpilotExcellent service by Mr Di Gong and his team
Mr Di Gong and his team did an excellent job in handling our letting and he worked really hard round the clock to ensure that we are able to move in quickly with ease. Joanna assisted with the move-in process and it all went smoothly without any hiccups. They addressed our questions promptly and we felt assured working with them.Would highly recommend them to anyone looking for their next letting/property!
Agent replied · 26 October 2024
Hi Junhan, thanks very much for sharing a five star rating here Di and Joanna in our lettings and property management team are pleased to see. We're glad we have met your service expectations and the tenancy set up and process has gone smoothly for you. - Ruth, B&R
5/5
GoogleChris Cooper and Jeremy in the Benham and Reeves Hampstead sales department provided an excellent service. Their calm approach, coupled with a deep knowledge of the Hampstead market, resulted in a smooth and well organized sales process. Thank you Benham and Reeves. if you need honest advice go see Chris..
Agent replied · 22 August 2026
Hi Olivia, many thanks for your lovely feedback for our Hampstead Estate Agents. We are all pleased to hear you've had such a great service experience selling your property with Benham and Reeves. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotGreat experience
We received a very good service with fast communication by Di and Joanna. Everything was clear and assuring throughout the moving process.
Agent replied · 11 June 2026
Hi YH, thanks for sharing a five star rating here for the service you've had with Di and Joanna in our lettings team, we are very pleased to hear you've felt so well supported throughout. - Ruth, B&R
5/5
TrustpilotBig thanks to the team at B&R
"Big thanks to the team at B&R! You were really helpful and managed to find a tenant super quickly. You also made all the pre-tenancy stuff easy to deal with. Great service!"
Agent replied · 26 December 2025
Hi SK, thank you for sharing a five star rating here, we are thrilled to hear you've been having such a great service experience and that things are working well for you as a Landlord with Benham and Reeves. Thank you for your continued custom. - Ruth, B&R
3/5
TrustpilotThe service was good until it came to…
The service was good until it came to the point of payment of my rental amount. I informed the office that I have permission from HMRC not to debit my rental 20% tax as a foreign citizen, because I am doing my self assessment for a long time , and no other agency removed my taxes from my rental amount. I was surprised to receive the funds less 20% taxes. I was told to contact HMRC myself and give them your agency reference number to claim my money back. I believe I should have been told what to do before payment was made, and I should have been given the agency reference in advance, not afterwards. I classify it as non care attitude, to be honest.
Agent replied · 26 December 2025
Hi Mrs Olaye HMRC’s Non-Resident Landlord Scheme says we must deduct tax unless they give us permission not to. This was explained in your offer letter. We told you how to contact HMRC so they could confirm your approval and as soon as we got it, we refunded the monies to you straight away. We are sorry for any inconvenience this caused. -Emily, B&R
5/5
GoogleCyril did a wonderful job managing the sale of our property. He was proactive, professional, and always quick to respond. His advice was invaluable throughout and with friends telling us how hard the market is it was a relief to get the sale done so would happily recommend Benham and Reeves.
Agent replied · 22 August 2026
Hi Bright, thanks very much for sharing a five star rating here which the Hampstead property sales team are very pleased to see. We are glad to hear your service expectations have been exceeded and that we helped make the selling process a pleasant one. It has been our pleasure to assist you. - Emily, B&R
5/5
TrustpilotDinesh is very responsible end to end…
Dinesh is very responsible end to end and always replies super fast
Agent replied · 11 June 2026
Thank you Ivy, we're thrilled to hear you've had such a great service experience from Dinesh in our East London sales team. We are glad to hear he has been so responsive. Thanks for your custom. - Ruth, B&R
5/5
TrustpilotGreat Agent Dele: A Last-Minute Lifesaver
I had the pleasure of working with Agent Dele recently, and I must say, the experience exceeded all expectations. After being let down by other agents, Dele stepped in and worked tirelessly to secure a place for me at the last minute. His professionalism, kindness, and unwavering politeness were truly commendable throughout the process.Dele's dedication to ensuring I found the right place, despite the time constraints, was evident from the start. He listened attentively to my requirements and preferences, and he went above and beyond to find options that suited my needs perfectly. His responsiveness and proactive approach were incredibly reassuring, especially during what could have been a stressful time.What stood out most about Dele was his genuine concern for my well-being and satisfaction. He consistently kept me updated on progress, addressed any concerns promptly, and offered valuable insights to aid in my decision-making process. His attention to detail and personalized approach made me feel valued as a client.In addition to his professional expertise, Dele's warmth and kindness made the entire experience pleasant and stress-free. He navigated negotiations with grace and professionalism, ensuring a smooth and successful outcome. I cannot thank him enough for his hard work, dedication, and exceptional service.In conclusion, I wholeheartedly recommend Agent Dele to anyone in need of real estate assistance. He is a true professional who goes above and beyond to deliver outstanding results while maintaining a genuine and personable demeanor. Thank you, Dele, for your invaluable assistance, I am truly grateful for everything you've done.
Agent replied · 28 February 2024
Thank you Chloe for such kind feedback about the professional and pleasant service you've had from Dele in our lettings team. We are thrilled to see this and your five star rating. Thanks for taking the time to share here and for your custom, it's really appreciated by us all.- Ruth, B&R
5/5
TrustpilotGreat Manager Dele Lawal
I had the pleasure of working with Dele as my agent, and I cannot recommend him highly enough. From the initial stages to securing a place to live, Dele was nothing short of fantastic. He provided clear guidance throughout the entire process, ensuring that every step was transparent and easy to understand. His professionalism and dedication made the experience seamless, and I am incredibly grateful for his assistance. If you're looking for an agent who is committed to excellence from start to finish, Dele is the one to choose.
Agent replied · 28 February 2024
Hi Theo, thank you very much for telling us of your excellent lettings service experience which Dele and all the team here are thrilled to see. We appreciate you sharing a five star rating and are really glad you've such a great experience with Benham and Reeves.- Ruth, B&R
5/5
GoogleI am very delighted and thankful to the effort of Benham & Reeves for the help of getting back the apartment from previous tenant who hasn't pay for rental fee for a while and refurnish the whole apartment efficiently and find a new good tenant immediately. Once again thank you Gokhan Evlat and teammates. I appreciate your caring of the apartment and follow up every aspect for helping me solve the problems. Thanks.
Agent replied · 19 June 2024
Hi Paul, thank you for sharing a five star rating here and so glad to hear you've had a great service experience with us. We are grateful you allowed us to refurbish the property which looks great and was snapped up quickly by a tenant. We appreciate your custom, thank you. - Ruth, B&R
5/5
TrustpilotSupportive
Shali and Darcey were quite supportive in the entire process.
Agent replied · 11 June 2026
Hi Clement, we're pleased to hear you've had such a good service experience from Shali and Darcey in our lettings team, thanks for your custom. - Ruth, B&R
5/5
TrustpilotTeamwork Delivering Results!
Benham & Reeves (B&R) have done a great job in selling this flat. Big thanks to Nick at Beaufort Park Office for managing the process from the beginning to completion.Clear and frequent communication; efficient responses; and a real "can do" attitude, made this transaction happen.B&R knowledge and network at Beaufort Park is an invaluable and effective asset.Happy to recommend B&R and confident in their ability to deliver results!
Agent replied · 23 August 2024
Hi Steve, it's great to see your five star rating and wonderful feedback here. We are thrilled to know you've had a great service experience from us with the selling of your apartment. Thank you very much for your continued custom, we appreciate it. - Ruth, B&R
5/5
TrustpilotFantastic experience with my lettings…
Fantastic experience with my lettings agent Dele Lawal. Many thanks to Sylvie as well for always being on top of things
Agent replied · 26 February 2026
Hi Isabel, we are glad to hear you are having such a fantastic experience letting your property with Benham and Reeves Hampstead. Our team are thrilled to see your kind feedback here, thank you. - Ruth, B&R
5/5
GoogleWould highly recommend Benham & Reeves. Very professional and excellent service. A special mention to Billy Ellis who managed our letting
Agent replied · 13 April 2026
Hi Alok, thanks for sharing a five star rating here for our Hampstead lettings service. We're pleased you felt well supported by Billy during the lettings process. Thanks for your continued custom. - Ruth, B&R
5/5
TrustpilotExtremely helpful and timely service
I couldn’t recommend Benham and Reeves, particularly Kyle and Veronica highly enough. From the initial viewing till now, they have remained the most professional estate agents I have worked with. My flat is managed by Francesca, who is incredibly helpful and responds quickly too whenever there are any issues.Thank you, Benham and Reeves, for your timely assistance and professionalism
Agent replied · 23 December 2024
Hi Sunny Kim, we're really pleased to hear you've had such a positive service experience with Benham and Reeves and are are glad you've benefited from Francesca's property management expertise. We appreciate your custom and five star rating shared here. - Ruth, B&R
5/5
TrustpilotI had the pleasure of working with Nick…
I had the pleasure of working with Nick Grossi to sell my apartment, and I couldn't be happier with the experience. Nick's professionalism, expertise, and dedication truly set him apart. From our initial meeting to the final closing, he consistently went above and beyond to ensure a smooth and successful sale.Nick's knowledge of the real estate market was evident throughout the entire process. He provided valuable insights and guidance, helping me to accurately price my property and attract potential buyers. His marketing strategy was outstanding, showcasing my apartment in the best possible light and reaching a wide audience.One of the standout qualities of Nick is his excellent communication skills. He kept me informed every step of the way, promptly answering my questions and addressing any concerns I had. I always felt like a top priority, and that level of personal attention made a significant difference.
Agent replied · 22 February 2024
Thank you very much for your very kind feedback and five star rating which Nick and the Sales team are thrilled to see here. We are very pleased to hear that we met your service expectations and glad you benefited from Nick's expertise, we value your custom.- David M, B&R
5/5
TrustpilotLily is exceptional
Lily is exceptional. She’s the most resourceful person I’ve ever worked with , and I’m extremely pleased with B&R, particularly because of her.
Agent replied · 19 June 2024
Hi Doruk, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom. - Ruth, B&R
1/5
GoogleHorrendous company. Even worse lettings negotiators!! Especially Dele Lawal!! At what point does the boy not realise that prospective clients pay both the company’s and his financial remuneration. A really lax negotiator who seemingly has no interest in letting properties. No communication skills, no customer service skills and above all a lack of customer service! I would not recommend this company if they were the last lettings agent on the planet!!
Agent replied · 27 February 2024
Hi Jonathan, we are sorry to hear of your encounter with our lettings team and to investigate this more fully, could you please contact me with your details and more about your experience so I can get this investigated for our learning. Send to info@benhams.com Thanks, Emily, B&R
5/5
GoogleLovely working with Dele Lawal and his team. Many many thanks.
Agent replied · 13 April 2026
Hi Nehmat, we're very pleased to hear you've had such a good service experience with Dele and the Hampstead lettings team, thanks for your custom. - Ruth, B&R
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Questions about Benham and Reeves Hamstead
How many reviews does Benham and Reeves Hamstead have?
Benham and Reeves's Hampstead office has 678 reviews across three platforms: 263 on Google, 1 on Yell (across the whole business), 414 on Trustpilot (across the whole business).
What is Benham and Reeves Hamstead's rating?
Benham and Reeves Hamstead is rated 4.6 out of 5 across all 678 reviews, and 4.7 out of 5 on Google from 263 reviews.
Has Benham and Reeves won any awards?
Yes. In The Trusted Agent 2026 awards: Benham and Reeves, Hampstead won Gold; Benham and Reeves, London won Platinum; Benham and Reeves, Fulham won Gold; Benham and Reeves, Surrey Quays won Trusted Agent.
Where is Benham and Reeves's Hampstead office?
Benham and Reeves Hamstead, 51-53 Heath Street, Hampstead, NW3 6UG.
