Every review we hold for the Hampstead office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotBullying and harassments, deposit not returned
i cant appreciate that you quote your version of tenant law and you always trying to justify yourself. Our rights of 'quiet enjoyment' are ignored. You were also trying to not return any deposit by overcharging on everything (450 pounds for repaint one area, 200 pounds for a stain on an IKEA sofa etc.) so that we filed a claim with the deposit protection scheme. While I understand you take commissions from every party you work with (cleaning, repair, building staff, owners), this is my review of my interaction with your business, your relationship with them are irrelevant. Circulating images of my body in the surveillance, taking photos of inside from our windows, knocking at doors are not the way to solve any problem. Nobody in this agency knows how to apologize, and even in the reviews you are trying to taint me instead.If you consider casual harassment as of normal course, please read legislations on your government website Thanks to trustpilot being an open platform I can share my experience with the public. Rented five months a Nell Gwynn House in ChelseaPS: no... up till now still this attitude.. AVOID this company if you don't want to be treated this way don't rent from them.. we are not trashing you. we are exposing you. Every word here is based on evidence. we have VIDEO RECORDINGS of the building staff lingering at our windows trying to take a picture of instead so don't cover up for yourself... we stopped renting because we can't stand the shady things you do. you have not been to law school for one day and acting like you have makes it look worse. the law is not only for renters and owners.. you said that like you are exempt and no one can regulate you.. money has made you blind and you forget how to act like a human.
Charlie · 20 October 2022
Agent replied · 22 February 2024
Hi ChalisaWe tried to resolve this fairly with you and now the deposit matter is with the TDS for review. The law is here to protect the rights of tenants and landlords. Your tenancy was ended early because you breached the contract. We are disappointed that you have felt the need to trash us on every available review platform but the law will decide the outcome here. David M, B&R
★★★★★ 5/5
TrustpilotSuper expérience
Di, Zak and Joanna helped us a lot to find our flat and we are very happy with the service provided. I recommend 100%, especially Di who did everything for us to get this tenancy. Thank you so much
Valériane · 29 May 2026
Agent replied · 11 June 2026
Hi Valeriane, Di and the lettings team are thrilled to hear you've had such a great service experience renting a property with Benham and Reeves, we are glad you've been able to benefit from the expertise provided by the team. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotRahim 👍
Rahim has been very helpful with my place in Beaufort Square. He met with me and recommended my flat, and he has always been available whenever I’ve had any issues or needed assistance.
Riz · 6 March 2026
★★★★★ 5/5
GoogleRahim has helped us twice finding a flat in the area. He was always very flexible arranging the multiple viewings, professional and easy going.
Both times the renewal process has been seamless, Anne was very supportive and responsive when we had questions. The office is also nearby, which helps with the process.
Valvanera · 25 July 2024
Agent replied · 24 August 2024
Hi Valvanera, we are all very pleased to hear you've had such a great experience renting a property with us. Rahim and the lettings team are glad to see this and your five star rating and to know you've found us supportive and helpful too.
- Ruth, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves as an estate agents…
Benham and Reeves as an estate agents was smooth and easy, with clear communication and procceses. Kayleigh and Kyle were great agents - super informative, responsive and helpful. Any time there was an issue or need, the response was quick and the matter was fixed accordingly. I will be coming back to them for future house searches again.
Misty · 4 April 2024
Agent replied · 8 April 2024
Hi Misty, we appreciate you sharing a five star rating and are very pleased to hear you've had a great service experience from our lettings and property management team. We look forward to helping you again in your next search.- Ruth, B&R
★★★★★ 5/5
GoogleI found my next flat through Benham&Reeves. Abbie was most helpful, she’s helped with ensuring this was the eight flat for us, answering all our questions, and most importantly throughout the whole paperwork and contract signing process which turned out to be more tricky than usual given my limited flexibility with moving dates, inventory check etc. Abbie went above and beyond, and managed to get it all sorted on my behalf, and stayed friendly and clear throughout. Thanks a lot, Abbie!PositiveResponsiveness, Quality
Crocrodile · 20 June 2022
Agent replied · 19 June 2024
Thanks crocodile for providing such lovely feedback about renting a property with our Hampstead lettings branch. We're very pleased to know the service exceeded your expectations, Abbie and all the lettings team were really pleased to hear this.
best regards, Emily, B&R
★★★★★ 5/5
GoogleI wanted to take a moment to express my appreciation for the outstanding service provided by Benham and Reeves. The agency has been exceptional in handling appointments and related matters. In particular, George was incredibly helpful throughout the process, and his assistance was truly invaluable.
Salman · 2 November 2024
Agent replied · 9 November 2024
Hi Salman, we are thrilled to hear you are having such a great service experience with Benham and Reeves. We are glad to hear you are benefiting from expertise across our various departments and things are working well for you. We appreciate your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotVery easy and fast process finding us a…
Very easy and fast process finding us a flat, and getting us moved in! Thanks a lot Iveta and Veronica!
EB · 19 September 2026
Agent replied · 25 September 2026
Hi EB, we're thrilled to hear you've found it easy renting a property with Benham and Reeves, thanks much for your kind feedback.
- David M, B&R
★★★★★ 5/5
TrustpilotDinesh was excellent during the whole…
Dinesh was excellent during the whole purchasing process
Gytautas · 12 December 2025
Agent replied · 26 December 2025
Hi Gytautas, thanks for sharing a five star rating here which Dinesh in our sales team is very pleased to see. We're glad you've found the service excellent too.
- Ruth, B&R
★★★★★ 5/5
TrustpilotWe are satisfied with the service provided by Benham and Reeves
We are satisfied with the letting service provided by Benham and Reeves, and our agent, Amelia Wright, has offered professional advice and follow-ups.
LaiLai · 19 August 2026
Agent replied · 25 September 2026
Hi Lai Lai, we are very pleased to hear you are having a great letting service experience with Amelia in our Surrey Quays Estate Agents branch. We're glad to know you are benefiting from all the expertise provided. Thanks for your custom.
- Emily, B&R
★★★★★ 5/5
GoogleLily was great and helpful 🙏🏻 …
Enes · 13 December 2025
Agent replied · 13 April 2026
Hi Enes, thank you for your kind feedback for Lily in our lettings team, we are glad you have had a good service experience with us. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
TrustpilotDr. Karim for Nick Hubbard
I was extremely happy with your service for last 10 years. I am particularly grateful to Nick Hubbard who went out of his way to help me. I am so grateful to him.
Dr · 8 June 2026
Agent replied · 25 September 2026
Hi Dr Karim, many thanks for sharing such wonderful feedback for the lettings and property management service you've been having from our Ealing lettings and property management team. Nick and his team are thrilled to hear you've been so well supported for the last 10 years. We value your continued custom with Benham and Reeves.
- Ruth, B&R
★★★★★ 5/5
TrustpilotExcellent and professional
Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,
Fehintop · 29 April 2026
Agent replied · 11 June 2026
Hi Fehintop, thanks very much for your lovely feedback about the service you've had from Roman in our property sales team. We are thrilled to hear you've felt so well supported throughout the purchase process . Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotThe most unpleasant experience I’ve…
The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.
Ryan · 20 April 2026
Agent replied · 11 June 2026
Hi Ryan, we’re really sorry to read this here and take feedback like this seriously.
I’ve looked into this internally but have been unable to identify you from the details provided. Please can you drop an email to complaints@benhams.com with further information about which manager served you so we can investigate this fully.
*EDITED 14/04*
Hi Ryan, we didnt hear from you yet. Please do get in touch with a little more detail so we can look into this.
Thanks, Emily, B&R
★★★★★ 5/5
GoogleSamuel and Darcey were very helpful!
Ece · 13 December 2025
Agent replied · 13 April 2026
Hi Ece, we are very pleased to hear you've been well supported by Samuel and Darcey in our lettings team. Thanks for your custom.
- Ruth, B&R
★★★★★ 5/5
GoogleI can't praise Benham & Reeves enough. The sale of my late parents' house took six months from agreeing the deal, and through it all Jeremy and Chris were a reliably reassuring presence, taking almost all of the angst out of a difficult, protracted process with their unwavering calm and expertise. Strongly recommended.
Matthew · 10 April 2024
Agent replied · 19 June 2024
Hi Matthew, it's great to hear you've had such a positive experience selling your property with our Hampstead estate agents. Chris and Jeremy are thrilled to see your comments and five star rating here. We are all pleased to know that you felt well looked after throughout the process. It's all part of the service here!
- Emily, B&R
★★★★★ 5/5
TrustpilotExcellent
Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.
LD · 25 October 2021
Agent replied · 22 February 2024
Thank you very much LD for telling us about your service experience with Jeremy from our Hampstead sales team. We're thrilled to hear you felt so well looked after throughout the selling process and that everything was straightforward - just as it should be. Thanks for entrusting us with your property, we were delighted to assist you.best, Emily Taylor, B&R
★★★★★ 5/5
TrustpilotBenham and Reeves are a great letting…
Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.
FAIZ · 2 April 2024
Agent replied · 4 April 2024
Hi Faiz, thanks very much for rating us highly as a great letting agency, this is great to hear and thank you for the shout out to Francesca who appreciates you ackowledging her hard work in looking after your tenancy. It is a pleasure of course and we thank you for your custom.- Ruth, B&R
★★★★★ 5/5
TrustpilotFantastic and professional service
I wholeheartedly recommend Benham and Reeves (Canary Wharf). Previously a tenant of 5 years with B&R's and receiving fantastic service and an overall great experience, I chose them to let and manage my property as I moved back to Australia, and I haven't regretted that decision. The entire team is professional and provide a prompt and honest service.William is a terrific property manager, he is a dedicated professional and goes over and above to ensure communication, quotes and repairs/replacements are undertaken in a timely manner.They are miles above the competition.
Mersiha · 22 October 2021
Agent replied · 22 February 2024
Hi Mersiha, thank you very much for your lovely feedback, we're very pleased to hear you've had such a great service experience as a tenant and now as a landlord. We're thrilled to hear you say we are "miles above the competition" too. best, Emily, B&R
★★★★★ 5/5
TrustpilotThe Japanese team is really wonderful
The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.
Joy · 25 June 2026
Agent replied · 25 September 2026
Hi Joy, thank you for your review and kind words. We are pleased to know that you appreciated the service our Japan Desk provided and that the letting was concluded quickly and successfully for you. Thank you for your custom with Benham & Reeves.
- Ruth, B&R
★★★★★ 5/5
GoogleLily is always very helpful and professional with our tenancy
Gary · 30 October 2025
Agent replied · 13 November 2025
Hi Gary, thanks for your lovely feedback and five star rating. We are pleased to hear Lily has made your Lettings service experience a good one. Thanks for your custom.
- Ruth, B&R
★★★★★ 1/5
TrustpilotNever ending problems and expenses
Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.
Mariana · 17 September 2021
Agent replied · 22 February 2024
Hi Mariana, really sorry to hear about your boiler situation. I have escalated this for a review at director level and Syed will be back in touch with you shortly. It seems the building you are living in has communal heating and if there is anything we can learn for improving our check-in process, we will review and amend it.kind regards, Emily Taylor, B&Rinfo@benhams.com
★★★★★ 5/5
GoogleChris Cooper really helped me with my flat sale which was at times a tumultuous rollercoaster- through no fault of Benham and Reeves. I had a very complicated sale through other reasons and amazingly he managed to make it come through. Thank you Chris!
Miranda · 21 August 2024
Agent replied · 24 August 2024
Hi Miranda, Chris is very happy to hear you've had such a great service experience, it was a pleasure selling your flat and overcoming obstacles is all part of the service! We're very glad you were able to benefit from Chris's experience which helped get the sale over the line.
- Ruth, B&R
★★★★★ 5/5
GoogleMoved flats recently and had an excellent experience working with Benham and Reeves. Everyone has been extremely helpful and accomodating. Mark was brilliant and went the extra mile - rearranging our viewing when we had to change it, negotiating brilliantly with the landlord, he even gave us an umbrella when it was raining on one of our veiwings. The leasing and referencing process was extremely straightforward. The follow up since we have moved in had been fantastic. Our point of contact Marzia gets back to us instantly if we have an questions or issues. They are head a shoulders above any letting agency/property management company we have ever rented with.PositiveResponsiveness, Quality, Professionalism
Des · 20 June 2021
Agent replied · 19 June 2024
Thanks Des for your highly positive feedback, our Hampstead lettings team are really encouraged to see this and its wonderful to hear you had the five star treatment. Rightly so!
We hope you continue to enjoy living in Hampstead and all it has to offer.
best regards, Emily Taylor, B&R
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