Benham and Reeves Hamstead reviews in Hampstead

★★★★★ 5/5

Trustpilot

Excellent and professional

Had a great experience buying a flat recently with Benham and Reeves. Roman my agent kept me updated throughout the process and was always professional, friendly and helpful. Would definitely recommend this agency and Roman in particular highl,

Fehintop · 29 April 2026

★★★★★ 1/5

Trustpilot

The most unpleasant experience I’ve…

The most unpleasant experience I’ve ever had with any estate agency. Was lied to multiple times from a manager, then called the management office who told me to raise a complaint with the person who lied to me. Incredible.

Ryan · 20 April 2026

★★★★★ 5/5

Google

Samuel and Darcey were very helpful!

Ece · 13 December 2025

★★★★★ 5/5

Google

I can't praise Benham & Reeves enough. The sale of my late parents' house took six months from agreeing the deal, and through it all Jeremy and Chris were a reliably reassuring presence, taking almost all of the angst out of a difficult, protracted process with their unwavering calm and expertise. Strongly recommended.

Matthew · 10 April 2024

★★★★★ 5/5

Trustpilot

Excellent

Excellent, efficient management of my flat sale. Jeremy was friendly and efficient from the start, visiting to provide a valuation; then promptly introducing interested buyers. He would accompany them to view the property then feed back to me with prompt updates on their level of interest, or otherwise, which made the practicalities of a potentially complicated process very easy. Jeremy was also very supportive when my own onward purchase fell through, and was able to advise me on my options to locate another purchase, without jeopardising my eventual sale. The final negotiation with my actual buyer was made very stress-free and straightforward, and the eventual move happened without a hitch.

LD · 25 October 2021

★★★★★ 5/5

Trustpilot

Benham and Reeves are a great letting…

Benham and Reeves are a great letting agency , they are fair on both sides owner/tenant. Francesca is really helpful and very responsive. She did a great job in following up with the owner and getting the tasks completed . Kept us well informed and did a fabulous job, really like the company.

FAIZ · 2 April 2024

★★★★★ 5/5

Trustpilot

Fantastic and professional service

I wholeheartedly recommend Benham and Reeves (Canary Wharf). Previously a tenant of 5 years with B&R's and receiving fantastic service and an overall great experience, I chose them to let and manage my property as I moved back to Australia, and I haven't regretted that decision. The entire team is professional and provide a prompt and honest service.William is a terrific property manager, he is a dedicated professional and goes over and above to ensure communication, quotes and repairs/replacements are undertaken in a timely manner.They are miles above the competition.

Mersiha · 22 October 2021

★★★★★ 5/5

Trustpilot

The Japanese team is really wonderful

The Japanese team is really wonderful. They are professional and highly efficient. They spent only one day helping me find a suitable tenant and signed a three-year tenancy agreement.

Joy · 25 June 2026

★★★★★ 5/5

Google

Lily is always very helpful and professional with our tenancy

Gary · 30 October 2025

★★★★★ 1/5

Trustpilot

Never ending problems and expenses

Sadly the Agency, Agents and Landlord don’t take any responsibility after having failed informing me (tenant) about the Flat’s Fixed Hot Water/Heating Provider E.O.N. and a Faulty Boiler (repaired after having to chase days, that became weeks) I’m now being told by Syed Hussain (Property Manager) I’m liable for a Bill that I had no idea about - I asked in regards to Bills and I was told Electric, Water, Council and any I would personally want as Internet, TV license - I moved in and set up Accounts with an Electric company, Thames Water and Council.After a month I received a letter from E.O.N Heat addressed to “The Flat Occupier” I thought was a mistake. I called them and I was told they have a Fix Contract with the Development for over 70 years, they supply Hot Water and Heating, and I was told I consumed Heating and Hot Water and I owed them £90. I can’t choose a supplier for this service, and it’s incredibly expensive.In my contract there’s no mention at all of this Fix Supply for Heating and Hot Water.I had to chase to have someone coming to check the boiler, since I never used heating - we are in summer - plus I knew there was something wrong the Boiler, it would generate all the time a very high temperature in the whole property and make noises.After weeks of chasing Syed Hussain someone came in and indeed found a piece was faulty and that was the problem for the consumption of Heating, also explained me how to properly use the Boiler, I asked for this since I moved in and I was told by Syed Hussain to “watch videos on YouTube”I told the property manager I’m not responsible for that Bill since the Boiler was malfunctioning and also I was never told about this Fix Supplier.He refused in several emails, and then his final response:“The Landlord is being fare, so I have to pay half of the bill”It’s absolutely insane, now I’m having to contact The Council, Shelter, a Solicitor, and leave as many reviews as possible so nobody else gets treated as I’m being treated by Benham and Reeves.

Mariana · 17 September 2021

★★★★★ 5/5

Google

Chris Cooper really helped me with my flat sale which was at times a tumultuous rollercoaster- through no fault of Benham and Reeves. I had a very complicated sale through other reasons and amazingly he managed to make it come through. Thank you Chris!

Miranda · 21 August 2024

★★★★★ 5/5

Google

Moved flats recently and had an excellent experience working with Benham and Reeves. Everyone has been extremely helpful and accomodating. Mark was brilliant and went the extra mile - rearranging our viewing when we had to change it, negotiating brilliantly with the landlord, he even gave us an umbrella when it was raining on one of our veiwings. The leasing and referencing process was extremely straightforward. The follow up since we have moved in had been fantastic. Our point of contact Marzia gets back to us instantly if we have an questions or issues. They are head a shoulders above any letting agency/property management company we have ever rented with.PositiveResponsiveness, Quality, Professionalism

Des · 20 June 2021

★★★★★ 5/5

Google

Mark was incredibly helpful in our lettings process. We moved from abroad so renting in the UK was a very new experience for us and Mark politely and promptly helped us navigate the process every step of the way. He went above and beyond what I expected from any letting agent and was super responsive with answers to all of our many questions. Because of him, we've found an amazing flat and are really happy with our entire experience. If you're looking for a local letting agency, this is the place.PositiveResponsiveness, Professionalism

Tia · 20 June 2021

★★★★★ 5/5

Google

I would like to express my sincere thanks to Kayleigh Weston of Benham & Reeves. Ever since she became our go-to person at Benham, we have always enjoyed timely response and information. I would rate her services as "above and beyond" in all counts.

Eva · 10 August 2024

★★★★★ 5/5

Trustpilot

Great Exp at Hammersmith Branch

Hi, my experience with Benham and Reeves at the Hammersmith branch has been great. Yuan and Wesley have been really helpful in letting my apartment. Wesley in particular was great in explaining the details behind the letting, while Yuan was generous with her time and also v prompt coming back to me. They made the whole process really smooth, and I would recommend them for others.

Daryl · 28 March 2023

★★★★★ 5/5

Google

Very responsive letting agent! Diligent with their flat viewings, matched all promises for entry dates, entered a spotless clean flat. Dele was my letting manager and he was simply great! Responsive to all my emails and very friendly. I would totally recommend! Note my review is based on my flat searcher and flat entry experience. I hope my managed property service as tenant will be equally good!

Andronikos · 22 February 2023

★★★★★ 5/5

Trustpilot

Simon Sobeh along with Chris handled…

Simon Sobeh along with Chris handled the letting of my apartment and provided updates regularly Simon was professional in the handling of the letting of my apartment. Excellent service and I wish them all the best

Dr · 4 December 2024

★★★★★ 5/5

Trustpilot

Letting with a twist!

Lisa Jane went far and beyond to allow us to enter the flat the day requested - she double checked that the deposit had arrived, negotiated with the landlord on our behalf, promptly picked up the phone when we called (many times!)- we highly recommend Benhams - Super thank you!

Barbara · 11 April 2024

★★★★★ 5/5

Google

Benham&Reeves Hampstead is a highly professional real estate agent and we can only recommend their services. Dele Lawal acts as our letting agent and he always responds to all our questions in no time at all.

Eva · 2 December 2024

★★★★★ 5/5

Trustpilot

I am pleasure of working with Abbas and…

I am pleasure of working with Abbas and his team and I cannot recommend their services highly enough. Abbas has been extremely professional, attentive, and supportive in all aspects to me! It is reliable , efficient and knowledgeable agency service!

Jennifer · 30 September 2024

★★★★★ 4/5

Google

Abbas is always quick and efficient (also to request a review) :-) She has helped me on many occasions, including the issue at hand. What I would like to see improved is advice. My impression is that B&R tend to act as a postman (e.g. we need you to transfer GBP 7,000 on the account), rather than act in my interest (e.g. KFH made a mistake and we shall fix it directly with them and the funds already available on your account). Respectfully, ONP

Olga · 22 February 2021

★★★★★ 5/5

Google

From the point of valuation to move in I have to say we received an outstanding level of professionalism from Dele Lawal. What was an emotional move for us, Dele and his team went above and beyond to make it as pain free as possible, he demonstrated that not all estate agents are out for their own gain. The team have a level of knowledge and compassion that puts them a cut above the rest, we feared that we would become ‘just another let’ but can honestly say that out of the many valuations we had in the Hampstead area we don’t think we would have received the level of service we did had we gone for another company! Thank you Benham& Reeves (Dele) for everything you have done for our family... you are simply amazing!

Mr · 22 February 2021

★★★★★ 1/5

Trustpilot

B&R don't manage your property You Have To Manage B&R

Please think twice before you hire B&R services neither fully managed or partly managed. There is no communication between any of B&R departments. There is no effective management in case anything goes wrong with your rental property.There is no timely responses it takes ages to get the work doneThere is no cost effectiveness they quote over £700 for a small bedroom carpet change.There is always something wrong you will have to check even their own monthly statement otherwise they just keep your money.There is no managers even to hear why their customer are complaining. But, they will always argue that they have keep money in reserve. So, please think twice what do you expect from a Estate Agent as a landlord.

Birol · 15 February 2021

★★★★★ 5/5

Google

After 3 stressful weeks of flat viewing, Shali showed us the perfect flat We moved in 2 weeks after the viewing. Shali and Darcey made sure process was smooth and stress free However, there could have been more communication regarding the property management and the different services

Vasiliki · 20 May 2024