Trusted Agent profile · Hampshire
★★★★★
374 reviews across 3 platforms
72a High Street, Alton, Hampshire, GU34 1ET
Part of Bourne Estate, see every office.
Bourne Estate's office in Hampshire, at 72a High Street, is rated 4.6 out of 5 across 374 reviews on three platforms, including 204 Google reviews rated 4.8. It won Trusted Agent in The Trusted Agent 2026 awards, one of four awards Bourne Estate won in 2026.
204
Reviews on Google
This office
63
Reviews on Facebook
Business-wide
107
Reviews on Trustpilot
Business-wide
The Trusted Agent 2026 results for Bourne Estate, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the Hampshire office, from every platform, shown as written. First names only.
5/5
FacebookPurchasing our home through Bourne was one of the best decisions we made. Gemma Miller at Alton branch, the agent acting on the sellers behalf, helped us all the way through the process and the level of service we received made us feel like we were the client also. Gemma helped us get through many obstacles and ensured we completed in the timescale we needed. The gift received when we got the keys was also such a nice touch. Good job Bourne :)
5/5
FacebookI found my dream little apartment through Bourne estate agents! Monika and Hannah , the two estate agents that I dealt with were brilliant throughout the whole process and I thank them for making the process so easy and straight forward! I would highly recommend using Bourne for your next move - 5/5 🌟
5/5
FacebookDavid has been very helpful throughout the process of selling our house. Super efficient communication and friendly! Thank you 🙏🏼
5/5
TrustpilotBourne were a breath of fresh air!
Bourne were amazing when selling my property!Having been on with another agent prior, Bourne were a breath of fresh air! They got me more viewings, had much better communication and secured me an over asking price offer within a week!I would 100% recommend them to anyone looking to sell locally!
5/5
GoogleEveryone that I spoke with at Bourne were professional & freindly which made purchasing my 1st home a smooth experience. Thank you all for your support Gemma & Ayisha.
5/5
FacebookBourne and especially Bethany were efficient, helpful and pleasant in our recent let, achieving a good result for us and offering good value for money. Thank you!
5/5
FacebookAtul Kumar was really helpful and nice to deal with, as well as securing us a lovely family home. Thanks Atul and Bourne.
5/5
FacebookGreat service, friendly and reliable! Vanessa has been great getting our issues with the property fixed and provides regular updates when she says she will follow up!
5/5
TrustpilotVery efficient process from day one
Very efficient process from day one. All staff have been extremely helpful and always available if we have had queries. Bourne have been very upfront with all fees and made the whole letting process very easy.
1/5
GoogleIronic that the stuck up bint that was rude to my husband the other day who was providing a service this estate agent has been calling us up trying to get business out of us! Careful who you're rude to especially when they probably earn more money than you do!
Dear Kirsty, could you please contact me on either 01420 541454 or amiller@bourneestateagents.com. I would like to investigate your above comments as it would shock me to hear that one of my staff have been rude. I've had a look for your name on our system and cannot see we have been in contact as a customer or contractor. Regards Andrew Miller for Bourne Estate Agents 13th March 2019 - Further to the above, I am yet to hear from you so am now questioning the validity of your review, I would very much appreciate the opportunity to discuss your feedback as we take matters as the above very seriously. My email and office number are listed above. Regards Andrew Miller for Bourne Estate Agents 15th April 2019 - *Update* We are still yet to hear from you regarding the review you left here. I can only assume at this point that the review was left in error as no one here would have spoken to someone in the way you have mentioned. I would have welcomed the opportunity to discuss your review but to date have had no contact. Regards Andrew Miller for Bourne Estate Agents.
5/5
TrustpilotFeedback for agent experience
The agent I dealt with is extremely professional and approachable and kept me fully updated throughout the process. It was a pleasure to deal with such a positive person!
5/5
GoogleConsistently excellent service. E.g Louise came to do a property inspection and was excellent and polite and informative and efficient. Would never use any other agents.
Thank you for the review. I will pass on your kind words to Louise. Regards Andrew and the team at Bourne.
5/5
GoogleRoanna and Jayne helped me so much with finding me a house. They made the process really easy and helped me along the way when I didn't understand what I needed to do! I've settled in now and am so grateful to Roanna and Jayne for everything they've done.
Thank you for your kind words! We are glad you found the process easy and we are glad you're all settled in your new home. Regards the team at Bourne.
5/5
TrustpilotWorking with Ross Trowbridge on our…
Working with Ross Trowbridge on our recent conveyancing transaction was fantastic! He was a pleasure to work alongside as he kept the client informed and was always there if we needed any support as the Solicitors. You are in good hands with Bourne & Ross!
5/5
GoogleVery early into the process, but excellent communication and care delivered by Gemma, who has secured our purchase. Absolutely delighted !
Thank you for your review, it is appreciated. Regards Andrew and the team at Bourne.
5/5
GoogleBourne have been very proactive in dealing with our sale and purchase. They have kept communications been buyers and sellers as clear as possible and kept what is a very large chain of 10 on the move! 😅PositiveResponsiveness, Quality, Professionalism, Value
Thanks Maria for taking the time to review us! We are so pleased it all worked out in the end as that chain was a difficult one to deal with. Sorry it didn’t quite workout to get you moved before Christmas but something to look forward to in the new year! Regards Andrew and the team at Bourne.
5/5
GoogleA fantastic team of people who returned all the calls, answered all questions and were there with us throughout the whole process. Thank you.
5/5
TrustpilotGreat service
Great service! Friendly and honest and helpful advice. Smooth service! Highly rated. 5 stars
5/5
GoogleI have been using Bournes to look after properties for me for many years and have always found them first class with excellent service in all ways.Staff exceptional and very pleasant to deal with.
Thank you Harry for your review, it really is appreciated. We are pleased that you have had an excellent service from our lettings and property management divisions. Regards Andrew and the team at Bourne.
5/5
GoogleI found Bourne to be a caring and proactive estate agent. I would not hesitate in recommending them to anyone and I have done so.
5/5
FacebookVanessa is doing a great job looking after my property - she's always friendly and efficient and I couldn't ask for more
1/5
GoogleI called to book a viewing on Tuesday for Saturday. No one called me back and today I called again and they are telling me that my house has to be under offer. Totally waste of time and unprofessional.
I am sorry that you felt our service is a waste of time and unprofessional but under current circumstances, we are protecting our sellers and our staff in operating on a basis of viewings can only take place once a buyer is in a position to proceed. When we spoke on the phone I did explain this and said we would happily show you around once you received an offer on your own property. I would hope your own agent is following best practice as well during these testing times. Additionally, I am more than happy to discuss further if you would like the opportunity to do so. Regards Andrew @ Bourne.
5/5
GoogleWe have used Bourne twice now to sell our houses and both timeswe have been very pleased with the service provided by Gemma and Andrew, they were always efficient with the dealing throughout the whole process and recommend them to all our friends and family. R Green
We appreciate the comments and the recommendations! Thank you for your custom, think we will have start a loyalty reward scheme for you for your continued business!
1/5
FacebookShame there's no zero star option. We decided not to relist our property with the Bourne after a number of mistakes (eg putting a 'For Rent' sign outside our house, instead of 'for sale') and a disappointing handling of a sale which fell through after 3 months. Rather than just accepting we have the right to go with another estate agent now (as our initial contract has expired), they are threatening legal action if we don't relist with them. As if that instills any confidence in them! Tread carefully.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: Bourne Estate, Alton won Trusted Agent; Bourne Estate, Farnham won Gold; Bourne Estate, Woking won Trusted Agent; Bourne Estate, Guildford won Trusted Agent.
